Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards!

Dear Jennifer,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to know that you found the room cleanliness and amenities to be impeccable, as our team strives to maintain the highest standards of hospitality. We believe these elements are crucial in providing a comfortable and enjoyable experience for our guests.It is always encouraging to hear positive feedback, especially when it comes to the aspects of our accommodations that we take great pride in.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you very much for this kind review.We are delighted to hear that the cleanliness of our rooms met your expectations and that the overall condition of Occidental At Xcaret Destination - All Inclusive was to your satisfaction. It is also heartening to know that the service provided by our team contributed positively to your experience.Your commendations serve as a wonderful testament to the dedication of our staff in maintaining the highest standards of hospitality.We look forward to a return visit from you in the future.Best wishes,

Dear Mr Garcia,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. At Occidental At Xcaret Destination - All Inclusive, we aspire to provide a variety of gastronomic choices to cater to the diverse tastes of our guests. We continuously strive to enhance our menu selections and appreciate your input on this matter.We are delighted, however, to learn that the cleanliness of your room, the overall condition of our hotel, the room amenities, and the service provided by our staff met with your satisfaction. Our team takes great pride in maintaining our facilities and ensuring that each guest has a comfortable and enjoyable experience.We are looking forward to welcoming you again. All the best!

Dear Yesenia,Thank you for the time taken to share your experience of staying with us.We regret to hear about the inconvenience you experienced with the flight and shuttle service. Rest assured, our aim is to provide a seamless arrival experience, and we are continually working with our partners to enhance this.We are delighted to know that Ruben made your check-in process fantastic and that Patricia's dedicated cleaning service contributed to a pleasant stay. Your commendations on our WiFi coverage, splendid beach, and the delightful weather are greatly appreciated. It's rewarding to hear that you noticed and enjoyed the improvements we've made, including the installation of washroom doors and enhancement of our bedding and TV channel selection. We take great pride in our variety of pools, including the adult pool, and are glad they made a splash during your stay. Moreover, we are elated that our events and night shows have been a highlight, contributing to an upgraded experience since your last visit. We acknowledge your comment regarding the MC and will consider it as we continuously strive to improve the guest experience.We hope to welcome you back. Best wishes,

Dear Sir,Thank you very much for this kind review.We are delighted to know that you appreciated the beautiful grounds, diverse fauna, and family-friendly environment of our hotel. It brings us great joy to hear that our proximity to Xcaret Park provided an enriching learning experience for your family. We're also pleased that the cleanliness of your room, the condition of our facilities, and the attentive service delivered by our team contributed to a memorable stay. Our commitment to providing exceptional amenities and experiences is reflected in your satisfaction.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Estimada Evelyn, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que la variedad en nuestro menú de bufet no haya cumplido con sus expectativas; valoramos enormemente sus comentarios y los tendremos en cuenta para mejorar nuestra oferta gastronómica.Nos complace saber que la limpieza de nuestras habitaciones, la condición del hotel y la atención recibida por parte de nuestro personal hayan sido de su agrado.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Estimada Claudia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace saber que la comida ha sido de su agrado y que la atención de nuestro equipo ha cumplido con sus expectativas. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer una experiencia culinaria variada y un servicio que haga sentir a nuestros huéspedes especiales y bien atendidos.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Aileen,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendation on the cleanliness of our rooms, the pristine condition of our hotel, and the exceptional service is truly appreciated. It is heartening to know that our efforts to provide a safe and comfortable environment have enhanced your experience with us.We are especially proud to hear that our team's dedication to guest safety and comfort made such a positive impression during your stay as a group of girls. Our commitment to excellence is unwavering, and it's rewarding to see it reflected in your satisfaction.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that aspects of our room cleanliness and service did not meet your expectations. We are continuously striving to provide the highest standards of cleanliness and guest satisfaction, and we are disappointed that we fell short during your stay.However, it is heartening to know that you appreciated the overall condition of our hotel and the amenities provided in your room. We take pride in our hotel's upkeep and the variety of amenities we offer to enhance our guests' experiences.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Estimada Amanda,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding room cleanliness and the amenities provided. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and we will certainly look into your comments to ensure we meet these standards consistently.We are delighted to hear that you enjoyed our property's location and its well-maintained condition. It is our pleasure to provide a beautiful and well-cared-for environment that enhances the experience of our guests.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Claudia,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense joy to learn that you relished your time at our private beach and felt secure while swimming. Your commendation of our room cleanliness and amenities fills us with pride, as we strive to maintain the highest standards. Moreover, it's gratifying to know our overall hotel condition and the attentive service provided by our team contributed to making your stay exceptional.Everyone at Occidental At Xcaret Destination - All Inclusive is committed to delivering an experience that delights and exceeds guest expectations. Your satisfaction is our greatest inspiration, and we can't wait to welcome you back to our slice of paradise.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Ms. Lee,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Trevor,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Riley,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Martha,Thank you for taking the time to share your review.We regret to hear about the challenges you encountered with our front desk service and luggage handling. Our team strives to provide a welcoming atmosphere and prompt service, so it is disheartening to learn that we fell short of these goals during your stay. We are similarly concerned about your experience with the availability of hot water and the condition of the shower in your room. While our accommodations are designed for comfort and efficiency, it appears that we missed the mark in ensuring these standards were met for you.Please rest assured that the aspects you have highlighted are receiving our full attention. Our commitment to providing an exceptional guest experience remains unwavering, and we are actively examining ways to enhance our services and facilities. Thank you once again for your candid feedback, and we extend our heartfelt apologies for any inconvenience you have experienced.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Estimada Sylvette,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Estimado Oscar,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Estimada Teresa,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Estimada Jessica,BUENO SIN COMENTARIOQueremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Sir,Thank you for sharing your experience with us.We regret to hear that your room did not meet your expectations and that the dining rules were a source of disappointment. We strive to maintain high standards in both our accommodations and dining experiences, and your comments are instrumental in helping us understand where improvements can be made.We are pleased, however, that you found our room cleanliness and hotel condition to be satisfactory. Our team works diligently to ensure our facilities are well-maintained and welcoming. Additionally, we are glad that you were satisfied with the service provided during your stay, as our staff is committed to delivering exceptional experiences.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Querido Sr. Agustin, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos complace saber que la limpieza de la habitación y el estado del hotel cumplieron con sus expectativas. Es un honor recibir comentarios positivos sobre el servicio que nuestro equipo se esfuerza en ofrecer y nos alegra que las comodidades de la habitación hayan sido de su agrado.En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por brindar una experiencia excepcional y es gratificante saber que lo hemos logrado en su estancia. Su satisfacción es nuestra mayor recompensa y nos inspira a seguir manteniendo nuestros altos estándares.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Customer CareOccidental At Xcaret Destination

Dear guest,Thank you for the time taken to share your experience of staying with us.We regret to hear that our culinary offerings did not meet your expectations and apologize for any discomfort you may have experienced. Our team is dedicated to providing a wide variety of quality dining options and we take your comments seriously as we continuously strive to enhance our services.We are pleased, however, that you found satisfaction with the cleanliness of your room, the condition of our hotel, the service provided, and the amenities available. It is our goal to ensure that every guest enjoys a comfortable and enjoyable stay.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Claudia,Thank you for taking the time to share your review.We are truly disheartened to hear that your experience did not meet the expectations we strive for. We regret that the persistence of our vacation club invitations felt overwhelming and appreciate your patience regarding the check-in process. We constantly aim to provide efficient service and your comments have been duly noted.We also recognize your remarks on the upkeep of our grounds and the condition of our rooms. Please rest assured that we take immense pride in our resort's ambiance and are continually working on improvements to enhance our guest experience. We apologize if our bathroom facilities were not adequately stocked during your stay. This is certainly not reflective of the meticulous standards we aim to uphold.On a positive note, we are pleased that you found our proximity to Xcaret Park convenient and that our complimentary parking added value to your stay. It is also heartening to hear that you received great service from our wait staff. These elements are integral to the vacation experience we wish to provide.We are wholeheartedly committed to ensuring the comfort and satisfaction of our guests, and it is our hope that we will be able to demonstrate the high standards we are known for, should you choose to visit us again.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for taking the time to review your stay.We are pleased to hear that you found our property to be large and gorgeous, nestled within the jungle, and that our calm bay beach area was to your liking. Our unique location is indeed one of the aspects that our guests appreciate the most.However, we regret to hear that your check-in experience did not meet the high standards we strive to uphold. We take pride in providing exceptional service, and it seems we fell short in this regard at the main lobby reception. Please rest assured that this feedback is valuable to us, and we are focused on improving our guests' experiences from the very first moment they step into our resort.We are delighted, however, that the rest of our team, including the bellboys, pool staff, restaurant and bar staff, entertainers, housekeepers, and gardeners, provided the gracious and friendly service we are known for. Also, it's heartening to know that Valeria from the VIP lounge was accommodating and that you could enjoy the beach restaurant for its splendid views, even if the food was occasionally inconsistent. Your recommendation of the tour with Pro Dive Dorian speaks volumes about the memorable experiences our guests can have while exploring the wonders surrounding us.Your commendations regarding the cleanliness of our rooms, the overall condition of the hotel, the attentive service, and the quality of our room amenities are sincerely appreciated. We continually strive to create unforgettable experiences, and it is rewarding to know when we succeed.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

Estimado señor, Su excelente reseña nos alegra el día.Nos complace saber que la limpieza de la habitación, el estado general del hotel, el nivel de servicio y las amenidades de la habitación han sido de su completo agrado. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos diariamente para ofrecer instalaciones excepcionales y un servicio que supere las expectativas de nuestros huéspedes.Es un orgullo para nosotros que haya podido disfrutar de una experiencia tan positiva y que todos los aspectos hayan contribuido a hacer de su estancia algo memorable. Continuaremos trabajando para mantener y mejorar nuestros estándares y esperamos poder ofrecerle otra estancia tan satisfactoria como la que nos ha descrito.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,

Dear Marjorie,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to learn that our vibrant wildlife and historical features significantly enhanced your travel experience. Our team takes great pride in maintaining the beauty of our resort and providing an array of food options, especially catering to our guests' dietary preferences including vegan choices.The snorkeling in our unique ocean inlet is indeed a mesmerizing experience, and we are delighted that it left a lasting impression on you. We are also very pleased to hear that the cleanliness, condition of the hotel, and the amenities provided met your expectations and contributed to the enjoyment of your stay. Above all, it is the service from our dedicated staff that truly defines Occidental At Xcaret Destination, and we are overjoyed to know that their efforts have been recognized.Thank you again for your kind words, and we look forward to the pleasure of welcoming you back to our tropical paradise.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Ryan,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding the fridge stocking and coffee top-ups. Our aim is to deliver impeccable service, and it appears we fell short in this instance. We also understand your concerns about transportation within our expansive resort and are always looking into ways to improve the guest experience in this regard. Additionally, we acknowledge the challenges you faced with restaurant reservations. This feedback is invaluable to us and will be used to refine our processes.It is delightful to know that the natural beauty of our location and the proximity to Xcaret Park contributed positively to your stay, along with the friendliness of our staff and the cleanliness of your room. We are also thrilled that you enjoyed the variety of excursion options available in our area. Your compliments are genuinely appreciated and reaffirm our commitment to providing memorable experiences to our guests.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Mr John,Thank you for sharing your experience with us.Your satisfaction is of the utmost importance to us, so it is rewarding to know you had such a nice experience. We are very sorry if the beds did not meet your expectations; we would like to mention that the kind of bed and the location of the room are subject to availability, however our front desk team always does its best to meet the requirements of our guests we are sorry we were unable to please you.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de los huéspedes y nos esforzamos para que sus vacaciones sean una experiencia inolvidable. Me enorgullece saber que nuestro personal es elogiado por su amabilidad y profesionalismo. Apreciamos sus comentarios sinceros y constructivos. Tenga en cuenta que uno de nuestros principales objetivos es trabajar diariamente para mejorar constantemente nuestros servicios y la satisfacción de los huéspedes. Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más. Saludos cordiales.

Estimado RafaelQueremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Vanesa,Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests.It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards.

Estimado Bruno,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Valeria,Thank you so much for taking the time to give us your feedback on your recent experience at Occidental at Xcaret Destination.We are delighted to read that you had a wonderful time at the hotel and enjoyed our culinary offer. Our team work hard every day to make sure we provide you with the best experience during your stay with us. We would love to continue hosting your vacation, we look forward to seeing you!

Dear Ryan,Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards,

Dear James,Thank you so much for taking the time to give us your feedback on your recent experience at Occidental at Xcaret Destination.We are delighted to read that you had a wonderful time at the hotel and enjoyed the proximity to the Xcaret park. We would love to continue hosting your vacation, we look forward to seeing you!