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Beoordelingen van Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5 out of 5
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1399 van 1768 beoordelingen" "
Gastenscore: 8 - Goed. 173 van 1768 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1768 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1768 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1768 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel! The staff were extremely attentive! We loved our stay and would definitely be back!
3 nachten verbleven in mei 2024
Reactie van Hotel Xcaret Management op 15 mei 2024
Dear Jose,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Dirección de Hotel Xcaret Arte op 14 mei 2024
Estimada Maria,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

8/10 – Goed

Rosa

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
All employees excellent service Bed & pillows to hard need to change for better quality Love the rest of Xcaret Arte all fan including
6 nachten verbleven in mei 2024
Reactie van Hotel Xcaret Management op 12 mei 2024
Dear Rosa,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Joann

Positief: Netheid, personeel en service en voorzieningen
Every single thing was perfect
1 nacht verbleven in mei 2024
Reactie van Hotel Xcaret Management op 9 mei 2024
Dear Joann,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

8/10 – Goed

Armando

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Casa de los artistas, terrible la cortesia nocturna de la habitacion, de 4 noches solo la hiceron una noche, el room service pesimo 1:30 hora despues de hacer nuestra orden tuvimos que hablar para cancelar y ni siquiera una disculpa o explicacion por la tardanza. algo que tambein me hubiera gustado que no cambiara es la cena a la carta del Cayuco ahora es buffet al igual que la comida.
4 nachten verbleven in mei 2024
Reactie van Dirección de Hotel Xcaret Arte op 9 mei 2024
Estimado Armando,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para contarnos sobre su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, hemos realizado una el análisis de su situación en particular e implementado medidas para evitar que se repita en el futuro. Esperamos que nos permita recibirle nuevamente para cambiar la perspectiva de su experiencia.

2/10 – Ontzettend slecht

Miguel Angel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tengan cuidado si reservan por EXPEDIA, a la hora de mi salida argumentaron que no tenían el pago de la reservación, que ya había sido cargado a mi tarjeta por EXPEDIA , y fui OBLIGADO a dejar un voucher adicional con el cobro de mi estancia, me parece increíble que nunca me dijeron nada hasta que hice el CHECK OUT y con prisa para tomar su autobús para ir al aeropuerto. Pésimo trato al cliente!!!
1 nacht verbleven in mei 2024
Reactie van Dirección de Hotel Xcaret Arte op 9 mei 2024
Estimado Sr. Traver,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para contarnos sobre su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, hemos realizado una el análisis de su situación en particular e implementado medidas para evitar que se repita en el futuro. Esperamos que nos permita recibirle nuevamente para cambiar la perspectiva de su experiencia.

4/10 – Matig

daniel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staffs are poorly managed
3 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 4 mei 2024
Dear Daniel,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.

10/10 – Uitstekend

Angel Galvan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Dirección de Hotel Xcaret Arte op 4 mei 2024
Estimado Sr. Galván,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Fred

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All around fabulous resort amazing food and healthy choices
5 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 1 mei 2024
Dear Fred,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

6/10 – Redelijk

Won

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Bed bugs ruined it for me. Won’t be back, which is a shame because everything else was great.
6 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 29 apr 2024
Dear Won,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.

2/10 – Ontzettend slecht

Matthew

Negatief: Personeel en service
Title: Disappointing Experience at Xcaret Arte for a Special Occasion Two years ago, my experience at Xcaret Arte was stellar, prompting me to choose this location once again for another milestone - my 40th birthday. Unfortunately, this visit has not lived up to the previous standard, leading me to reconsider my recommendation of this hotel. Despite booking five rooms directly through the hotel based on the promise of enhanced service, our experience has been anything but satisfactory. A primary issue has been the unavailability of the Michelin star restaurants. Despite assurances that the booking of these highly sought-after dining experiences would be managed on our behalf, upon arrival, we found them completely booked. This oversight has significantly impacted our celebration, as no accommodations could be made for our large party. The difference between our current experience and the one from two years ago is night and day. Previously, every detail was handled with care, ensuring a memorable celebration. This time, the lack of attention to our specific needs and the failure to secure important aspects of our trip has left us deeply disappointed. For those considering Xcaret Arte for a special occasion or group event, I would advise caution. The inconsistency in service and failure to deliver on promises may mar your experience as it did ours. Unfortunately, based on this visit, I cannot recommend Xcaret Arte at this time.
2 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 29 apr 2024
Dear Mr. Guillory,We appreciate that you stayed with us and we also appreciate that you took the time to tell us about your experience.Your opinion is essential to improve our services, and we regret not having met your expectations, we have carried out an analysis of your particular situation and implemented measures to prevent it from happening in the future. We hope you will allow us to welcome you again to change the perspective of your experience.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything was 10/10
2 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 26 apr 2024
Dear Sarah,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

4/10 – Matig

SILVIA

3 nachten verbleven in april 2024
Reactie van Dirección de Hotel Xcaret Arte op 12 mei 2024
Estimada Silvia,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para evaluar su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, ojalá tengamos más información al respecto. Esperamos que nos permita recibirle nuevamente para cambiar la experiencia.

10/10 – Uitstekend

Yazmin

1 nacht verbleven in april 2024
Reactie van Dirección de Hotel Xcaret Arte op 8 mei 2024
Estimada Yazmin,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Niv

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing. The staff, the parks, the architecture. We were there on a honeymoon and enjoyed every second! (very expensive though)
13 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 16 apr 2024
Dear Niv,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was great - just way too expensive.
6 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 14 apr 2024
Dear ChrisWe appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Samuel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All staffers were super helpful, and willing to answer your questions. From the gardeners to the bus drivers, waiters, etc., all really friendly
5 nachten verbleven in april 2024
Reactie van Hotel Xcaret Management op 14 apr 2024
Dear Samuel, We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Kacie, Reno

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property.
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 12 apr 2024
Dear Kacie,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Friendly service and all inclusive.
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 9 apr 2024
Dear Paul,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Rodolfo Antonio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La catinita viaipi
1 nacht verbleven in april 2024
Reactie van Dirección de Hotel Xcaret Arte op 9 apr 2024
Estimado Rodolfo Antonio,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

2/10 – Ontzettend slecht

Wei

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Not worth the money.
3 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 5 apr 2024
Dear Mrs. Wei,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it.We hope you allow us to welcome you again to change the experience.

10/10 – Uitstekend

Paulino

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best vacation.
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 3 apr 2024
Dear Paulino,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

ANA C

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect
5 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 3 apr 2024
Dear Ana C,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

4/10 – Matig

Guadalupe

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Nos atendieron muy mal no hicieron servicio a habitación
1 nacht verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 3 apr 2024
Estimada Guadalupe,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para evaluar su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, ojalá tengamos más información al respecto. Esperamos que nos permita recibirle nuevamente para cambiar la experiencia.

10/10 – Uitstekend

Chris

4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 3 apr 2024
Dear Chris,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

2/10 – Ontzettend slecht

Wei

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Where do I begin with? First of all. The pool and beach hours they closed everything at 1900 or earlier. So when you finished visiting the parks and do other stuff the pool is closed. I don’t even got to enjoy the pool and the beach much. Unlike other hotels. I think they keep everything open until 2100 or something like that. This hotel is expensive and the food are cheap. No high quality food. The taste is so disappointed some of the restaurants are only open to “VIP” guests. And if you want to eat there. You have to pay!!!! What happened to all inclusive hotels!!! I already paid a lot !!!! Just don’t go. If you want to visit the parks just buy the passes. Stay somewhere else.
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 5 apr 2024
Dear Wei,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we are sorry that we did not meet your expectations hopefully we have more information about it. We hope you allow us to welcome you again to change the experience.

10/10 – Uitstekend

Gera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 3 apr 2024
Estimado Gera,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

8/10 – Goed

Anna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort. Perfect combination of luxury, nature, history, and access to adventure! Loved our time here!
3 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 3 apr 2024
Dear Anna,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Jesse Honer

Positief: Voorzieningen
Top notch all the way around with facilities and food
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 3 apr 2024
Dear Jesse Honer,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Lisbeth

Reisde met familie
Preciosa 10/10
3 nachten verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 30 mrt 2024
Estimada Lisbeth,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

CARLOS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 3 apr 2024
Estimado Carlos,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Yohana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, we loved it
3 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 30 mrt 2024
Dear Yohana,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Lazaro Armando

Reisde met partner
We love it every single thing was so good and beautiful
3 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 29 mrt 2024
Dear Lazaro Armando,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Edward

5 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 17 apr 2024
Dear Edward,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Lizeth E

4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 14 apr 2024
Dear Lizeth,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Rosario

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel with amazing food and service!
4 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 23 mrt 2024
Dear Rosario,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Tina

5 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 11 apr 2024
Dear TinaWe appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it so much… we’ve already booked another trip for next year .
1 nacht verbleven in maart 2024
Reactie van Hotel Xcaret Management op 18 mrt 2024
Dear Jesse,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we will happy to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Tania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El mejor hotel y servicio
2 nachten verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 18 mrt 2024
Estimada Tania,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de contarnos su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Fernando

Reisde met huisdieren
J
2 nachten verbleven in maart 2024
Reactie van Hotel Xcaret Management op 13 mrt 2024
Dear Fernando,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Noe Silva

3 nachten verbleven in maart 2024
Reactie van Dirección de Hotel Xcaret Arte op 3 apr 2024
Estimado Sr. Silva,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Jr

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Xcaret Management op 13 mrt 2024
Dear Yeunhyi Jeong,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Juan Pedro

Reactie van Dirección de Hotel Xcaret Arte op 5 mrt 2024
Estimado Juan Pedro,Agradecemos que se haya hospedado con nosotros y también que se haya tomado el tiempo de evaluar su experiencia.Su opinión es fundamental para nosotros, nos alegra que su estancia haya sido agradable y esperamos darle la bienvenida nuevamente muy pronto.Gracias por compartir con nosotros nuestro gran amor por México.

10/10 – Uitstekend

Neydy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with lots of dinning and entertainment options. Including tours and activities
5 nachten verbleven in december 2023
Reactie van Hotel Xcaret Management op 28 feb 2024
Dear NeydyWe appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

cesar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All great...
3 nachten verbleven in februari 2024
Reactie van Hotel Xcaret Management op 27 feb 2024
Dear Cesar,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

4/10 – Matig

Angel

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
NUNCA HICIERON LIMPIEZA DE LA HABITACION, y eso que se solicito a los mayordomos. el hotel esta perdiendo calidad
2 nachten verbleven in februari 2024
Reactie van Dirección de Hotel Xcaret Arte op 26 feb 2024
Estimado Sr. Ruiz,Apreciamos que se haya hospedado con nosotros y también apreciamos que se haya tomado el tiempo para contarnos sobre su experiencia.Su opinión es fundamental para mejorar nuestros servicios, y lamentamos no haber cumplido con sus expectativas, hemos realizado una el análisis de su situación en particular e implementado medidas para evitar que se repita en el futuro. Esperamos que nos permita recibirle nuevamente para cambiar la perspectiva de su experiencia.

6/10 – Redelijk

Rose

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Hotel Xcaret Management op 21 feb 2024
Dear Rose,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to improving our services, and we regret that we did not meet your expectations. We hope that you allow us to welcome you again very soon.

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Xcaret Management op 19 feb 2024
Dear Ruth,We appreciate that you have stayed with us, and we also appreciate that you took the time to evaluate your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

10/10 – Uitstekend

Akram

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an amazing experience. The service was impeccable from the very beginning and every member of the staff was friendly, warm and eager to help. The property is gorgeous regardless of which house you stay in- our view was Oceanfront and it truly lives up to its description. The food was delicious and some of our favorite meals were at Tah-Xido( we went twice) and Encanta- but we were so happy to have the Mercado available all day and used it often for breakfast/ snacks and ice cream runs. The parks and shuttles were super convenient and it was very easy to plan a day out. One of our favorite things was that we constantly found new and fun surprises to explore like the daily night time shows at the forum, the library in casa Paz, the gorgeous spa and so on. We were very sad to leave and will definitely be coming back.
4 nachten verbleven in februari 2024
Reactie van Hotel Xcaret Management op 17 feb 2024
Dear Akram,We appreciate that you have stayed with us, and we also appreciate that you took the time to tell us about your experience.Your opinion is critical to us, we are happy that your stay was pleasant and we hope to welcome you again very soon.Thank you for sharing with us our great love for Mexico.

6/10 – Redelijk

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dishonest, upon check in our representative was aware that the room we paid for was not available and try to sell us that the upgrade was a better option, however we selected our room due to its particular accommodations. Overall the hotel is beautiful, incredible food and friendly staff.
3 nachten verbleven in februari 2024
Reactie van Hotel Xcaret Management op 13 feb 2024
Dear Alex,We appreciate that you have stayed with us, and we also appreciate that you took the time to share how was your experienceYour opinion is critical to improving our services, and we regret that we did not meet your expectations. We hope that you allow us to welcome you again very soon.