Receptie

Beoordelingen van Sofitel Le Scribe Paris Opéra

5 out of 5
Sofitel Le Scribe Paris Opéra
1 Rue Scribe, Paris, Paris

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 106 van 166 beoordelingen" "
Gastenscore: 8 - Goed. 28 van 166 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 166 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 166 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 166 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019
Reactie van The Guest Relations op 17 mrt 2023
Dear guest,We very much appreciate your positive review regarding your stay at the Sofitel Le Scribe Paris Opéra. Your satisfaction is our most precious reward.

10/10 – Uitstekend

Chinatsu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
オペラの近くにある、一等地にあるホテルです。 ホテルマンの方もいて対応よかったです。 天井が広いお部屋だったのがよかったです!
2 nachten verbleven in mei 2024
Reactie van Baptiste - Guest Relation Manager op 27 mei 2024
Dear Chinatsu,Thank you for your wonderful review! We are delighted to hear that you enjoyed our prime location near the Opera and that our staff member was very helpful during your stay.We're thrilled that you appreciated the spaciousness of your room with its large ceiling. Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're glad we could exceed your expectations in this regard.We hope to have the pleasure of welcoming you back to Sofitel Le Scribe Paris Opéra for another memorable stay in the future!Warm regards,

8/10 – Goed

shigeki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in april 2024
Reactie van Baptiste - Guest Relation Manager op 27 mei 2024
Dear Shigeki,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience during your recent stay at Sofitel Le Scribe Paris Opéra.Your satisfaction is of utmost importance to us, and we are delighted that you found your stay to be enjoyable. We hope to have the pleasure of welcoming you back to our hotel in the near future for another wonderful stay. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime.Warm regards,

10/10 – Uitstekend

MIYUKI

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフの対応が良かった
5 nachten verbleven in maart 2024
Reactie van Baptiste - Guest Relation Manager op 10 mrt 2024
Dear Miyuki,Thank you for taking the time to share your experience with us, and we are delighted to hear that you found our staff to be very helpful.Your appreciation of our team is incredibly important to us as we continuously strive to provide high-quality and attentive service to our guests.We hope to have the pleasure of welcoming you back to Sofitel Le Scribe in the future, and we look forward to providing you with an even more enjoyable experience on your next visit.Best regards,

10/10 – Uitstekend

Puangphet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Diana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Baptiste - Guest Relation Manager op 17 feb 2024
Dear Diana, We greatly appreciate your feedback! Here at Sofitel Le Scribe Paris Opéra, our primary goal is to ensure that each guest enjoys a remarkable and opulent stay with us. We're thrilled to hear that you had a delightful experience during your recent visit and look forward to the opportunity of hosting you again soon, where we aim to elevate your experience even further ! Should you require any assistance or have any special requests during your next trip to Paris, please feel free to contact us. We're always here to help make your stay truly unforgettable!Kind regards,

10/10 – Uitstekend

Mi hwa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Baptiste - Guest Relation Manager op 17 feb 2024
Dear Mi Hwa,Thank you ever so much for your kind review! At Sofitel Le Scribe Paris Opéra, our aim is to provide our guests with a memorable and luxurious experience every stay. We're delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back soon for an even more exceptional experience !Please don't hesitate to reach out if we can assist you in any way during your next visit to Paris!

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Patrick H.
Accueil et service impeccable comme toujours. Hôtel très bien placé proche des grands magasins. Petit déjeuner de qualité et grand choix
3 nachten verbleven in december 2023
Reactie van Mathieu Eucat Guest Relation Manager Hôtel Scribe op 13 jan 2024
Cher Patrick,Un grand merci pour vos éloges chaleureux concernant notre accueil et notre service. Nous sommes ravis de savoir que votre expérience à l'Hôtel Scribe Opéra a été impeccable, comme toujours.La proximité de notre hôtel avec les grands magasins est effectivement un atout majeur pour nos clients, et nous sommes heureux que cela ait contribué à rendre votre séjour encore plus agréable.Votre appréciation du petit-déjeuner de qualité et du grand choix proposé est très gratifiante. Nous mettons un point d'honneur à offrir une expérience gastronomique mémorable, et vos commentaires positifs sont une véritable source de motivation pour notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris.Bien cordialement,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

8/10 – Goed

Angela R

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Mathieu Eucat Guest Relation Manager Hôtel Scribe op 13 jan 2024
Dear Angela,Thank you for your brief but positive feedback! We're delighted to hear that you had a good stay at our hotel. If there's anything specific you enjoyed or if you have any suggestions for improvement, we would love to hear more about your experience.We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Best regards,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

10/10 – Uitstekend

Christophe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel Scribe, un excellent souvenir
Mon récent séjour à l'Hôtel Scribe à Paris a été une expérience exceptionnelle. Dès mon arrivée, j'ai été impressionné par l'élégance et le charme historique de l'établissement, qui se marie parfaitement avec des commodités modernes et un service irréprochable. La chambre était somptueusement aménagée, offrant un confort absolu et une vue imprenable sur la ville. Le personnel était attentionné, professionnel et toujours disponible pour répondre à mes besoins, rendant mon séjour encore plus agréable. Le petit-déjeuner était un véritable délice, avec un large choix de mets délicieux et de qualité. L'emplacement de l'hôtel, à deux pas de l'Opéra Garnier, m'a permis d'explorer facilement les merveilles de Paris. Cet hôtel n'est pas seulement un lieu de séjour, c'est une expérience culturelle et historique en soi. Je recommande vivement l'Hôtel Scribe à tous ceux qui cherchent un séjour luxueux et mémorable à Paris.
1 nacht verbleven in oktober 2023
Reactie van Mathieu Eucat op 13 jan 2024
Cher Christophe,Merci infiniment pour vos éloges chaleureux sur votre récent séjour à l'Hôtel Scribe à Paris. Nous sommes ravis d'apprendre que vous avez vécu une expérience exceptionnelle et que notre établissement a su répondre à vos attentes en termes d'élégance, de charme historique et de service irréprochable.Il est gratifiant de savoir que vous avez apprécié le confort somptueux de votre chambre, la vue imprenable sur la ville, ainsi que la qualité du service offert par notre personnel attentionné et professionnel. Nous sommes également ravis que le petit-déjeuner ait été à la hauteur de vos attentes avec son large choix de mets délicieux.L'emplacement privilégié de l'hôtel, à proximité de l'Opéra Garnier, ajoute une touche spéciale à votre expérience parisienne, facilitant l'exploration des merveilles de la ville.Votre description de l'Hôtel Scribe comme une "expérience culturelle et historique en soi" nous remplit de fierté. Nous nous efforçons constamment de créer des séjours luxueux et mémorables, et il est agréable de savoir que nous avons pu contribuer à rendre votre visite inoubliable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris.Cordialement,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

10/10 – Uitstekend

NORIYUKI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2023
Reactie van Baptiste - Guest Relation Manager op 19 dec 2023
Dear Mr. Noriyuki,Thank you for taking the time to share your positive experience at Sofitel Le Scribe Paris Opéra. We are delighted to see that you had a good stay with us.At Sofitel Le Scribe Paris Opéra, we are committed to providing the highest quality of service, and it's rewarding to know that our efforts contributed to making your stay enjoyable.We look forward to the pleasure of welcoming you back in the future. When planning your next visit, please feel free to communicate any preferences you may have, and we will do our best to personalize your stay for an even more exceptional experience.Thank you for choosing Sofitel Le Scribe Paris Opéra. We look forward to hosting you again !Kind regards,

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Superb customer care- nothing was too much trouble. Staff were friendly and welcoming. Hotel super clean, and the beds were just something else. This will be my hotel if choice whenever I come to Paris.
3 nachten verbleven in november 2023
Reactie van Baptiste - Guest Relation Manager op 8 dec 2023
Dear Mr. PaulThank you for your glowing review of your recent stay at Sofitel Le Scribe Paris Opéra. We are thrilled to hear that you experienced superb customer care and that our staff went above and beyond to make your stay enjoyable. It's delightful to know that you found our hotel exceptionally clean, and the comfort of our beds exceeded your expectations.We are honored to be your hotel of choice whenever you visit Paris, and we look forward to welcoming you back with the same level of warmth and hospitality. If there's anything specific you'd like during your future stays, please don't hesitate to let us know. We are here to ensure your experiences with us continue to be exceptional.Thank you once again for choosing Sofitel Le Scribe Paris Opéra, and we can't wait to host you again in the future.Best regards,

10/10 – Uitstekend

bruno

2 nachten verbleven in november 2023
Reactie van Baptiste Guest Relation Manager op 5 dec 2023
Cher Monsieur Bruno,C'est un immense plaisir de savoir que votre expérience parmi nous a été à la hauteur de vos attentes.Nous mettons un point d'honneur à offrir un service d'exception et à créer une atmosphère accueillante et élégante. Votre satisfaction est notre priorité absolue, et nous sommes enchantés de constater que vous avez apprécié la qualité de notre service ainsi que le confort de notre établissement.Nous vous remercions une fois de plus pour votre aimable retour et restons à votre entière disposition pour toute demande supplémentaire.Bien à vous,BaptisteGuest Relation Manager

2/10 – Ontzettend slecht

Mariko

6 nachten verbleven in oktober 2023

10/10 – Uitstekend

Filomena Marie

Zakenreiziger
Very attentive and helpful staff!
3 nachten verbleven in oktober 2023
Reactie van Baptiste - Guest Relation Manager op 24 nov 2023
Dear Ms. Filomena Marie,Thank you for sharing your positive feedback! We are delighted to hear that you experienced very attentive and helpful staff during your stay at our hotel. Providing exceptional service is a top priority for us, and it's rewarding to know that our team contributed to making your stay enjoyable.Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another wonderful experience. If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know.Once again, thank you for choosing the Sofitel Le Scribe Paris Opéra, and we appreciate your patronage.Best regards,

10/10 – Uitstekend

beatriz

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me toco la semana de la Moda el hotel era un Caus, Pero hicieron lo Posible para darnos el cuarto a las 5pm
2 nachten verbleven in september 2023
Reactie van Baptiste - Guest Relation Manager op 12 nov 2023
Dear Beatriz,Thank you very much for taking the time to share your experience at Sofitel Le Scribe Paris Opéra during Fashion Week. We are delighted to hear that you had a pleasant stay with us.We understand the importance of having timely access to your room, especially during special events like Fashion Week. At Sofitel Le Scribe Paris Opéra, we are committed to delivering exceptional service to our guests, and it's rewarding to know that our team met your expectations.We hope you enjoyed the comfort of your room, the hotel's facilities, and our dedication to your satisfaction. Your positive feedback is a true motivator for our team, and we continuously strive to exceed our guests' expectations.We look forward to welcoming you back to Sofitel Le Scribe Paris Opéra on your next visit to the City of Light. Please feel free to reach out if you have any specific requests or preferences to make your next stay even more memorable.Thank you again for choosing Sofitel Le Scribe Paris Opéra.Best regards,

10/10 – Uitstekend

Hideoki

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2023
Reactie van Guest Relation Manager op 29 sep 2023
Dear Hideoki,Thank you for your brief yet kind feedback. We appreciate your positive evaluation regarding your experience at our hotel and the service provided.Our team takes pride in delivering excellent service to our guests, and it's always rewarding to hear that we've met your expectations.If you have any specific comments or suggestions for improvement, please feel free to share them with us. We are committed to providing the best possible experience for our guests and value your input.We hope to have the pleasure of welcoming you back in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,BaptisteGuest Relation Manager

10/10 – Uitstekend

Paola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente todo!! Ubicación inmejorable
2 nachten verbleven in september 2023
Reactie van Baptiste - Guest Relation Manager op 19 sep 2023
Dear Paola,Thank you for sharing your feedback about your experience at Sofitel Le Scribe Paris Opéra! We are delighted to hear that everything was excellent during your stay and that you enjoyed our unbeatable location.At Sofitel Le Scribe Paris Opéra, we strive to provide our guests with an exceptional experience in the heart of Paris, and your words are a valuable confirmation of our commitment.We look forward to welcoming you back in the near future and continuing to exceed your expectations on each visit.Warm regards,Baptiste

10/10 – Uitstekend

Sven

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I used to stay at "the old Le Scribe" and I admit I was sceptic when I learned Sofitel took it over, but they did an excellent job. The ambiance is great, the staff is excellent and there is an air of great comfort over the hotel . Add the great location it all !
4 nachten verbleven in september 2023
Reactie van Baptiste - Guest Relation Manager op 18 sep 2023
Dear Sven, We want to express our gratitude for your kind words regarding your stay at Sofitel Le Scribe Paris Opéra. We are delighted to hear that you enjoyed our transformation of "the old Le Scribe."We have put a great deal of effort into preserving the soul and history of the hotel while adding the charm and elegance that Sofitel is known for. Your compliment on the ambiance, staff, and comfort of the hotel brings us great joy, as it reflects our commitment to excellence in welcoming our guests.The privileged location of our establishment in the heart of Paris is indeed a major asset, allowing you to fully enjoy this magnificent city.We are pleased to have provided you with a memorable experience and hope to have the pleasure of welcoming you back to Sofitel Le Scribe Paris Opéra in the future.Warm regards,Baptiste

6/10 – Redelijk

Armen

The check in is really bad the first time we arrived at 3:30 and although the check in was at 3 the room was not ready The third time it was just at 3
1 nacht verbleven in augustus 2023
Reactie van Baptiste - Guest Relation Manager op 10 sep 2023
Dear Mr,Ms Armen,Thank you for sharing your feedback regarding your check-in experiences with us. We sincerely apologize for any inconvenience you encountered during your stays.We understand that a prompt and efficient check-in process is essential to start your stay on a positive note. We regret that your first visit experienced a delay in accessing your room, and we acknowledge that this did not meet your expectations.However, we recognize that consistency in service is crucial, and we will certainly take your comments into account as we work to improve our procedures.Your feedback is valuable to us, and we will use it as an opportunity to enhance our services and ensure a smoother check-in process for all our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless experience on your next visit.Should you have any additional feedback or specific concerns, please do not hesitate to reach out to us directly. Your satisfaction remains our priority.Warm regards,

10/10 – Uitstekend

Yves, laval

Reisde met partner
Positief: Voorzieningen
Superbe
4 nachten verbleven in augustus 2023
Reactie van Diego Labarrère op 31 aug 2023
Cher Monsieur YvesNous vous remercions chaleureusement d'avoir partagé votre avis sur votre séjour au Sofitel Le Scribe Paris Opéra. Votre commentaire positif nous remplit de joie et nous sommes ravis que votre expérience parmi nous ait été à la hauteur de vos attentes.Nous attachons une grande importance à offrir un service exceptionnel à nos clients et à créer des souvenirs mémorables. Votre appréciation positive nous encourage à continuer dans cette voie et à maintenir les normes élevées que nous nous sommes fixées.Si vous avez d'autres commentaires à partager ou des demandes spécifiques pour vos futurs séjours, n'hésitez pas à nous contacter. Nous serions enchantés de vous accueillir à nouveau et de vous offrir une expérience tout aussi "superbe" que la précédenteNous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.Diego LabarrèreGuest Relation

10/10 – Uitstekend

Carlos

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación.
3 nachten verbleven in juli 2023
Reactie van Baptiste - Guest Relation Manager op 13 aug 2023
Dear Carlos,Thank you for your positive review! We're thrilled that you loved our excellent location. It's fantastic to know that our hotel's location met your expectations.If there's anything else you'd like to share or if you have any suggestions for us to further enhance your experience, please feel free to let us know. We're here to make your stays as enjoyable as possible.We look forward to welcoming you back in the future. Thanks for choosing us !Best regards,

10/10 – Uitstekend

Elizabeth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Diego Labarrère op 31 aug 2023
Dear Elizabeth,Thank you very much for taking the time to share your experience with us. Your satisfaction is our greatest reward, and we are delighted to learn that your experience with us has been exceptional.We hope every aspect of your stay has helped make your experience unforgettable. If you have specific comments to share or suggestions to help us further improve our services, please let us know.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.SincerelyDiego LabarrèreGuest Relation

10/10 – Uitstekend

Marie Françoise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional staff, they took such good care of our dogs!!! We definitely recommend this hôtel!
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Luis rodolfo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien
Fui con mi familia, eramos un grupo de 10 y todo excelente Cuartos amplios, limpios, y buen desayuno Perfecta ubicación!
4 nachten verbleven in mei 2023

6/10 – Redelijk

SEUNG YOO

Positief: Netheid
편히시설부족 직원써비스부족
1 nacht verbleven in april 2023

10/10 – Uitstekend

Michael, Jakarta

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the friendliness of the staffs. Jisaan at the reception made our stays very pleasant. Especially when you are travelling with kids. And the supervisor gentlemen at the breakfast area was so nice. Even greeted us every morning with our names. Amazing experience. Definately coming back !!!
3 nachten verbleven in april 2023

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Patrick H.
Excellent service, discret et pas pompeux. Très bel hôtel bien placé proche des grands magasins. Chambre très confortable. Très beau petit déjeuner
3 nachten verbleven in april 2023

10/10 – Uitstekend

Laurence

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon séjour. Hôtel de qualite
2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

sophia

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Mathieu op 29 mrt 2023
Dear Mrs M, We are very sorry that your stay doesn't meet your expectancy. We thank you for your understanding. Sincerely,Mathieu Eucat Guest Relation Manager

10/10 – Uitstekend

Yamazaki

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
立地と部屋の清潔感、静かさなど全てにおいてよかったです。
1 nacht verbleven in maart 2023
Reactie van The Guest Relations op 17 mrt 2023
Dear guest,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Uitstekend

SINHYUNG, Indianapolis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room condition & fabulous service!
3 nachten verbleven in maart 2023
Reactie van The Guest Relations op 17 mrt 2023
Dear guest,Thank you for your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Your satisfaction is our most precious reward.

10/10 – Uitstekend

Elita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was perfect and central to touring top spots in Paris. The hotel is absolutely beautiful and the staff is amazing.
3 nachten verbleven in februari 2023
Reactie van The Guest Relations op 17 mrt 2023
Dear Elita,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 – Goed

Yunsun

2 nachten verbleven in februari 2023
Reactie van The Guest Relations op 17 mrt 2023
Dear guest, thank you for your review. It is always a pleasure to receive positive feedback.

8/10 – Goed

TORU

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
相対的に良かったけど、壁の向こうで終日電気ドリルを使った工事が行われていて部屋に居れなかったのが残念でした。
2 nachten verbleven in januari 2023
Reactie van The Guest Relations op 17 mrt 2023
Dear Toru,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence.

10/10 – Uitstekend

Mac

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were terrific and the reno to the property really improved the quality of the hotel.
Reactie van The Guest Relations op 12 nov 2022
Dear M,We thank you for taking the time to leave us a comment concerning your last stay at Sofitel Le Scribe Paris Opéra.We are delighted to learn you appreciated the quality of the staff and the new decoration of our Hotel.We dearly hope to welcome you back in the very near future for another memorable stay.Valentina NateraGuest Relation Manager

8/10 – Goed

Melanie und Steffen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van The Guest Relations op 17 mrt 2023
Sehr geehrter Steffen und sehr geehrte Frau,Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Le Scribe Paris Opéra.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.

8/10 – Goed

Ifan

Reactie van The Guest Relations op 17 mrt 2023
Dear Ifan, thank you for your review. It is always a pleasure to receive positive feedback. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 – Goed

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable and well-designed rooms. Extreme attention to detail. Terrific use of accent lighting. Every surface considered! Very comfortable beds and linens. However, this felt a bit more like a "business hotel" which was fine as I was not on a romantic trip - but if I were, I would choose a different hotel. The lobby decor was much less-considered than the design of the rooms with a random collection of decorations that did not feel elegant or thoughtful. That said, wonderful staff and overall great experience.
5 nachten verbleven in oktober 2022
Reactie van The Guest Relations op 17 mrt 2023
Dear Madam,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Uitstekend

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cher, mais parfait
1 nacht verbleven in oktober 2022
Reactie van Les Relations Clientèle op 17 mrt 2023
Cher Monsieur,C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

6/10 – Redelijk

Dunia

3 nachten verbleven in september 2022
Reactie van The Guest Relations op 17 mrt 2023
Dear Dunia,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

8/10 – Goed

alaa, Kuwait

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all was fine, but below my expectations, in terms of service . It was clear there are shortage of staffs.
3 nachten verbleven in september 2022
Reactie van The Guest Relations op 17 mrt 2023
Dear Alaa,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence.

4/10 – Matig

Mohammad

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in september 2022
Reactie van The Guest Relations op 17 mrt 2023
Dear Mohammad,Thank you for your feedback regarding your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

10/10 – Uitstekend

Hideoki

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
快適
5 nachten verbleven in augustus 2022
Reactie van The Guest Relations op 17 mrt 2023
Dear Hideoki,Thank you for your review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
5 stars with no electricity!
The first night was disappointing. We had to spend most of the night without electricity. No A/C and we cannot charge our cellphones. They kept saying we are working on the problem, but it was not back till early morning!
2 nachten verbleven in juli 2022
Reactie van The Guest Relations op 3 sep 2022
Dear guest,Thank you for taking the time to tell us about your stay at Sofitel Le Scribe Paris with us. We are sorry that this situation beyond our will impacted your experience with us.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Debbie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing! So helpful and so wonderful!! Wish we stayed longer!!
1 nacht verbleven in juli 2022
Reactie van The Guest Relations op 3 sep 2022
Dear Madam,We very much appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top located. Wonderful rooms. Great service. However, waiting times at reception are long (only 2 desks for such a big hotel). Breakfast is the worst breakfast ever experienced in a 5 Star hotel; underground, no ambiance, loud, chaotic!
1 nacht verbleven in juli 2022
Reactie van The Guest Relations op 3 sep 2022
Dear Sir,Thank you for taking the time to tell us about your experience at Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer. Please rest assured that we informed the Front Desk Manager and the Food & Beverage Director about your experience at the reception and at the breakfast room. We already took appropriate measures to prevent any future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Masood

Positief: Netheid, comfort kamer
1 nacht verbleven in juli 2022
Reactie van The Guest Relations op 3 sep 2022
Dear guest,Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback will be very important to us if you can let us know what we can improve in order to prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.