Trap

Beoordelingen van Hotel Raphael

5 out of 5
Hotel Raphael
17 Avenue Kleber, Paris, Paris

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 389 van 574 beoordelingen" "
Gastenscore: 8 - Goed. 119 van 574 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 574 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 574 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 574 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Antonetta

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2021
Reactie van Directeur op 13 dec 2021
Bonjour Antonetta, merci pour votre commentaire élogieux! Nous vous souhaitons de revenir souvent et très bonnes fêtes à vous! Cordialement, Yves Wencker

8/10 – Goed

Geertje

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in oktober 2021
Reactie van GM op 6 dec 2021
dear Geertje, many thanks for your review. We wish you many happy returns! best regards, Yves Wencker

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Romantic style
Had a wonderful time here... The staff is very friendly and professional... Definitely coming back
1 nacht verbleven in februari 2020
Reactie van Aude op 22 feb 2020
Thank you very much for staying with us. We really appreciate your comments ! Hope to welcome you back soon

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Petronella, Haarlem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne Sfeer
erg sfeervol hotel met fijne kamer en behulpzaam personeel en een erg gezellige bar/lounge

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dining facilities were not adequate and the staff was rude. Every other person and aspect was fantastic.
3 nachten verbleven in mei 2024
Reactie van Fabrice Afuta - General Manager op 22 mei 2024
Dear Sir, We would like to thank you for taking the time to provide feedback on your recent stay with us at Hotel Raphael. We are glad to hear that you enjoyed all aspects of your stay except for the dining facilities and staff interactions. We are truly sorry to hear about this experience and would like to understand more about what specifically you found inadequate in our dining facilities and how our staff could have been perceived as rude. Your feedback is invaluable to us as we strive to provide the best possible experience for all of our guests. We appreciate you bringing this to our attention and we will be addressing these issues with our team to ensure they are resolved. If you could provide us with more details about your experience, it would be greatly appreciated. We are committed to making improvements based on our guests' feedback and your insights will help us in our efforts to enhance the quality of our dining services. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Brett

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Easy check-in and able to accommodate us before our check-in time. Concierge was one of the best we have experienced traveling.
1 nacht verbleven in mei 2024
Reactie van Fabrice Afuta - General Manager op 22 mei 2024
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be great and that your check-in experience was easy and accommodating. We strive to provide top-notch service to all of our guests, and we are thrilled to hear that our concierge was one of the best you have experienced while traveling. We truly appreciate your kind words and we hope to have the pleasure of welcoming you back to our property in the near future. Best regards, Fabrice Afuta - General Manager

8/10 – Goed

Noela

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is great. The room and bathroom very well appointed. Only issue was that the roof restaurant was closed.
3 nachten verbleven in mei 2024
Reactie van Fabrice Afuta - General Manager op 22 mei 2024
Dear Madam, Thank you for your recent stay at the Majestic Hôtel-Spa and your feedback. We are glad to hear that you enjoyed the location and the amenities in your room. We apologize for any inconvenience regarding the closure of the rooftop restaurant during your stay. We are delighted to announce that our rooftop is now open, and we are excited for our guests to experience our delicious summer menu with amazing views of Paris. We hope you will have the opportunity to visit us again and enjoy all that our hotel has to offer. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

6/10 – Redelijk

Anna

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Fabrice Afuta - General Manager op 22 mei 2024
Dear Madam, We thank you for taking the time to rate your recent stay at the Majestic Hôtel-Spa. We appreciate your feedback and strive to continuously improve our services to better meet the expectations of our guests. If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an excellent experience. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

abel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Raphael is truely a luxurious experience.
7 nachten verbleven in mei 2024
Reactie van Fabrice Afuta – General Manager op 16 mei 2024
Dear Sir, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a truly luxurious experience at Hotel Raphael. Our team works diligently to provide a high level of service and hospitality, and it is always rewarding to hear that our efforts are appreciated. We hope to welcome you back to our hotel in the near future, and continue to exceed your expectations. Thank you again for your kind words. Best regards, Fabrice Afuta – General Manager

8/10 – Goed

Sawako

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
素敵な家具と空間で、まるで映画の中にいるようで、とても素敵な居心地でした。古き良き日のパリにワープするような気分で大変楽しめました。ぜひまた泊まりたいです。
3 nachten verbleven in mei 2024
Reactie van Fabrice Afuta – General Manager op 16 mei 2024
Dear Madam, we thank you very much for your recent stay at Hotel Raphael and your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our furniture and space made you feel like you were in a movie. It is our goal to provide a cozy and comfortable atmosphere for our guests, and we are thrilled to hear that we achieved that for you. We would be more than happy to have you stay with us again in the future. Thank you for choosing to stay at the Raphael. Best regards, Fabrice Afuta – General Manager

10/10 – Uitstekend

EIJI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Sir, We thank you for your recent stay at Hotel Raphael and five-star review. We are thrilled to hear that you had a great stay and our facilities and services met your expectations. Thank you for choosing to stay with us and we hope to welcome you back again soon.. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Johjan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es clásico parisino, y su personal es siempre muy amable, nos trataron como reyes
1 nacht verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Sir, We thank for your recent stay at Hotel Raphael and kind words. We are thrilled to hear that you enjoyed the classic Parisian atmosphere and that our staff treated you like royalty. Our team works hard to ensure that every guest feels welcomed and valued, so it is wonderful to know that we were able to make your stay memorable. We hope to welcome you back again soon for another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Julie, Falmouth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic professional staff and located in a very walkable part of the city. Our superior room was beautiful. I would definitely recommend this hotel to family and friends.
3 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Julie, We thank you for your recent stay at Hotel Raphael and five-star feedback. We are grateful for your kind words about our professional staff, convenient location, and beautiful rooms. It is always our goal to provide a wonderful experience for all of our guests, and we appreciate you recommending our hotel. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 – Goed

Lisa

Positief: Netheid, personeel en service
Staff
1 nacht verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Madam, We would like to thank you for taking the time to leave us a review following your recent stay at Hotel Raphael. We are delighted to hear that you enjoyed your stay with us. Your rating of 4/5 is greatly appreciated.If there is anything specific that you feel we could improve upon, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Lynette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately the rooftop terrace was closed for renovations.
2 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Madam, We thank you for your recent stay at Hotel Raphael and your five-star feedback. We are very pleased to read you had a pleasant stay but we apologize for any inconvenience caused by the closure of our rooftop terrace. As mentioned on our hotel website, access to the rooftop terrace is restricted during the winter months for security reasons. We are pleased to announce that our rooftop will be reopening soon for the summer season, and we look forward to welcoming you back to enjoy the stunning views and delicious menu. Until then, our concierge team is always available to provide tours of the rooftop upon request. Again, thank you for choosing our hotel for your stay, and we hope to have the opportunity to host you again in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Tham

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is excellent, walkable to shops, metro and tourist attractions.
5 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 22 apr 2024
Dear Sir, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled that your experience was worth a 5-star feedback and that you enjoyed our convenient location.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel walking distance to Champs Elysee and Eiffel Tower.
3 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 22 apr 2024
Dear Madam, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location within walking distance of the Champs Elysee and Eiffel Tower. We pride ourselves on offering a beautiful and charming accommodation for our guests to enjoy during their time in Paris. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

NARESHRAM

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 16 mei 2024
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for your five-star rating. We are thrilled to hear that you had a wonderful experience with us. Your positive feedback is truly appreciated and we hope to welcome you back again soon. If you have any additional feedback or comments to share, please feel free to reach out to us. Thank you again for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful spacious room
4 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 19 apr 2024
Dear Madam, Thank you for your kind feedback following your recent stay at Hotel Raphael. We're thrilled to hear that you found our room spacious and beautiful. We strive to provide a comfortable and welcoming environment for all of our guests, and we're so glad that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Darcy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel! Nice decor and very helpful staff. The cafe across the street was perfect for breakfast too!
2 nachten verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 9 apr 2024
Dear Madam, We would like to thank you for taking the time to share your feedback with us following your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your stay at our hotel and found our decor to be pleasant. Our team is dedicated to providing exceptional service, so we are delighted that you found our staff to be helpful. We are also pleased to hear that you were able to enjoy the cafe across the street for breakfast. We strive to provide our guests with a memorable experience, and we are thrilled to hear that you had a perfect dining experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

HIVA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We thoroughly enjoyed the tranquil ambiance of this hotel. It exudes charm and sophistication with its antique furniture and 1920s theme. The Wi-Fi connection is excellent, and the staff are incredibly accommodating. However, it’s important to note that there are no pool or spa facilities, and the TV offers only a limited selection of channels, primarily news channels.
8 nachten verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 9 apr 2024
Dear Madam, We would like to thank you for your five-star feedback following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed the tranquil and authentic ambiance of our hotel to your liking. We are committed to providing excellent customer service and we are glad that our staff were accommodating during your stay. We appreciate your note about the lack of pool and spa facilities, as well as the limited TV channel selection. We are always looking for ways to improve our offerings and will take your comments into consideration for future enhancements. We hope to welcome you back to our hotel in the future and continue providing you with a pleasant and relaxing experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Ben Angela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was absolutely beautiful, so much room, great location and the staff were accommodating and thoughtful. I will definitely be back!!
1 nacht verbleven in april 2024
Reactie van Fabrice Afuta - General Manager op 9 apr 2024
Dear Sir, Thank you so much for your kind words following your recent stay at Hotel Raphael. We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team always strives to provide exceptional service and it means a lot to us to hear that we were able to make your stay memorable. We look forward to welcoming you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Armin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 6 mei 2024
Dear Sir, We thank you for your five-star review after your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your experience at our hotel and that we were able to exceed your expectations. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 – Goed

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall beautiful property! Wonderful amenities, location, and service. Too bad the roof was closed, and the bar closes early so be sure to ask about hours of operation.
1 nacht verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 3 apr 2024
Dear Sir, Thank you for your kind words following your recent stay at Hotel Raphael. We are pleased that you had an overall pleasant stay with us and enjoyed our prime location, facilities, and service. We regret that you were unable to access our rooftop during your visit. As noted on our website, the rooftop is open for lunch and dinner throughout the summer season, from June to September, pending weather conditions. Access is limited during the fall and winter months due to security reasons, but our team is always happy to provide tours upon request. Until the warm days, we invite you to discover an exceptional culinary experience in our new restaurant, Le Boudoir du Raphael. Thank you again for choosing us and we hope to have the opportunity to welcome you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Mireilly, Newark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellence all around. Amazing staff, from the moment you arrive until you leave. These people are truly the BEST!
5 nachten verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 4 apr 2024
Dear Madam, We thank you for you staying with us at the Hotel Raphael and kind words. We are so thrilled to hear that you had an excellent experience with our team during your stay. They all work hard to provide top-notch service and we truly appreciate your recognition. Thank you again for choosing us and we hope to welcome you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

sravan, painted post

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was really excellent service and staff was helpful to give information about what to do around
3 nachten verbleven in maart 2024
Reactie van Fabrice Afuta- General Manager op 3 apr 2024
Dear Sir, We would like to thank you for your kind words following your recent stay at the Hotel Raphael. We are thrilled to hear that you had an excellent experience with our staff and that they were able to provide you with helpful information about the area. We strive to provide top-notch service to all of our guests, so we are happy to hear that we exceeded your expectations. Thank you again for choosing us and we look forward to welcoming you back again soon. Best regards, Fabrice Afuta- General Manager

10/10 – Uitstekend

Edward

1 nacht verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 3 apr 2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

TOMOKO

Reisde met familie
Positief: Voorzieningen
good hosptality and clean hotel, location is convinient
2 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 4 apr 2024
Dear Madam, We thank you so much for your kind words and five-star review following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. It's also great to know that our location was convenient for your stay. We strive to provide all of our guests with a comfortable and enjoyable experience, so it's wonderful to hear that we succeeded with you. Thank you again for choosing us and we look forward to welcoming you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Rainer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old-style (Grand-) Hotel. Ausnehmend freundliches Personal. Charme und Dekor schon ein bißchen fading. Hervorragende Lage am Etoile.
1 nacht verbleven in maart 2024
Reactie van Fabrice Afuta - General Manager op 4 mrt 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to read you had a lovely experience and that our professional team contributed to your satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Pinar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 3 apr 2024
Dear Madam, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

TOMOKO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good hosptality! clean
4 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 27 feb 2024
Dear Madam, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to know you had a pleasant stay with us and appreciated our clean facilities and hospitality. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Ahead, VOULA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best
3 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 26 feb 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are delighted that your stay met all your expectations, and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 – Goed

Jack

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience with courteous and professional staff. Will return
6 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 26 feb 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are pleased to know you had a great experience and that the service of our dedicated team played a key role in ensuring your satisfaction. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Richard Mark

4 nachten verbleven in februari 2024
Reactie van Fabrice Afuta - General Manager op 3 apr 2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really beautiful hotel!
2 nachten verbleven in januari 2024
Reactie van Fabrice Afuta - General Manager op 31 jan 2024
Dear Sir, We would like to thank you for your recent stay at the Raphael and for your five-star feedback. We are very pleased to read that you found our hotel to your liking and had a most pleasant time with us. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

4/10 – Matig

CEN QIN

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall the property is very old. The carpet in the room has all kinds of stains it’s quite gross. The room also smells weird. We were there in January and even we turned the heater to max was still very cold in the room. Gym is so tiny. Impossible to workout.
3 nachten verbleven in januari 2024
Reactie van Fabrice Afuta - General Manager op 23 jan 2024
Dear Madam, On behalf of the Raphael team we extend our best wishes for the New Year and we thank you for staying with us. We would like to apologize for not meeting your expectations nor our standards. The cleanliness issues you encountered is certainly very unusual of our property. Our dedicated housekeeping team works on ensuring our rooms meet the highest housekeeping standards. Please know that your feedback was immediately forwarded to our Executive Housekeeper and maintenance team for deep follow-up of your room. Regarding our gym, we have installed brand new cardio machines beginning of this year, so we are rather disappointed with your feedback. While the room is quite small, our gym offers the equipment needed to complete a solid workout. Again, our sincerest apologies for this unfortunate experience. We do hope you will give us another opportunity to change your last impression soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You won’t be disappointed
Amazing hotel. Clean, friendly staff. Very well located. Will book there again!
1 nacht verbleven in januari 2024
Reactie van Fabrice Afuta - General Manager op 23 jan 2024
Dear Madam, Dear Sir, On behalf of the Raphael team, we would like to extend our best wishes for the Newy Year and thank you for your recent stay with us. We are so pleased that you had an amazing time with us and appreciated our prime location, clean facilities, and friendly team. We will make sure to pass on your kind words to the entire team. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Jacklyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an incredibly beautiful property. The ambiance was perfect. And the staff was attentive .the location was perfectly convenient. We loved our stay here and wish we could have stayed longer.
2 nachten verbleven in december 2023
Reactie van Fabrice Afuta - General Manager op 23 jan 2024
Dear Madam, On behalf of the Raphael team, we would like to extend our best wishes for the New Year and thank you for staying with us. We are thrilled to read that you had a lovely experience with us and that our dedicated team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

BENOIT, Nottingham

Positief: Netheid, personeel en service
Charming hotel with excellent staff
4 nachten verbleven in december 2023
Reactie van Fabrice Afuta - General Manager op 23 jan 2024
Dear Sir, On behalf of the Raphael team, we extend our best wishes for the New Year and thank you for your recent stay with us. We are thrilled to see that every aspect of our hotel met your expectations and that our team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Francesco

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Fabrice Afuta - General Manager op 23 jan 2024
Dear Sir, We would like to extend our best wishes for the New Year and thank you for your recent stay at the Raphael. We are very pleased to read that your stay went so well and that our services and facilities met your expectations. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel - best location - big rooms for great value - excellent food - very excellent service and terrific staff.
8 nachten verbleven in november 2023
Reactie van Fabrice Afuta - General Manager op 11 dec 2023
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. It's a delight to hear that your stay went so well and we are even happier that our central location, dedicated service and as well as excellent food are one of the main reasons your expectations were exceeded. Thank you again for staying with us and we all look forward to welcoming you back in the near future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Gleb

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Fabrice Afuta - General Manager op 5 dec 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to rate your experience. We are very pleased to see that you had a pleasant stay with us and that our facilities and services met your expectations. Thank you again for staying with us and we allo look forward to welcoming you back for more Majestic moments. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Agréable de retrouver ces hôtels de caractère qui ont une âme et qui sont le témoignage d’une belle époque
2 nachten verbleven in november 2023
Reactie van Fabrice Afuta - Directeur op 28 nov 2023
Cher Monsieur, Nous vous remercions pour votre récent séjour à l'Hôtel Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes ravis de lire votre enchantement et que le charme du Raphael ait une nouvelle fois opéré. Au plaisir de vous accueillir à très bientôt parmi nous. Cordialement, Fabrice Afuta - Directeur

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Raphael was beautiful and accommodating. Everyone was very friendly and went above and beyond to make us feel welcomed and at home. I highly recommend this hotel. 5 stars!
2 nachten verbleven in november 2023
Reactie van Fabrice Afuta - General Manager op 28 nov 2023
Dear Sir, We would like to thank you very much for your recent stay at the Raphael Hotel and for leaving us your five-star feedback. We are very pleased to know that your experience met your expectations and we will be sure to share your kind words with the entire team. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel Raphael is beautiful. The staff is all incredibly friendly and well versed in English. Truly the people here make you feel very welcome and appreciated. I highly recommend this place to anyone planning to stay in Paris!
2 nachten verbleven in november 2023
Reactie van Fabrice Afuta - General Manager op 14 nov 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for your recommendation. It fills us with pride to hear that you enjoyed your experience to the fullest and we are especially pleased that you felt well-looked after; Your compliments are much appreciated and will be shared with the entire team. Thank you again for staying with us and we all look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Thamara

Reisde met familie
Positief: Netheid, personeel en service
Overall it’s a wonderful hotel and location and the staff is superb! I think the rooms mainly the living and bedroom areas need major renovations to freshen up the space. The carpets, sofa, drapes were all quite worn and better use of the space would make it so much more special especially at the cost.
2 nachten verbleven in oktober 2023
Reactie van Fabrice Afuta – General Manager op 7 nov 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for sharing your experience on Expedia. We are pleased to read you had an overall pleasant stay and that you enjoyed the service provided by our dedicated team. Regretfully, the condition of our room facilities has not been able to meet your expectation and we sincerely apologize for the inconvenience. Continuous maintenance works are being carried out frequently to guarantee that our facilities are up to standard. This includes carpet replacement, wall repainting, furniture restoration and so on. We appreciate your feedback and we will be sure to take your comments into consideration for our next refurbishment project that will enhance the overall hotel facilities and appearance. Thank you again for choosing us and we hope to have another chance to serve you in the future. Best regards, Fabrice Afuta – General Manager

10/10 – Uitstekend

KANAKO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Fabrice Afuta - General Manager op 2 nov 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for your five-star feedback. We are delighted to know that you had a pleasant stay with us and enjoyed our services and facilities. Thank you again for staying with us and we all look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 – Goed

Foziah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location is great Staff are very friendly and helpful. Room is spacious and clean. I definitely will stay there again but not have breakfast. I did not enjoy the breakfast. Eggs were tasteless. Rest of the buffet was ok
3 nachten verbleven in september 2023
Reactie van Fabrice Afuta - General Manager op 31 okt 2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read you had a pleasant stay overall and appreciated the service of our dedicated team and clean and spacious corner rooms. However, we would like to apologize for your disappointing breakfast. Please know that your comments are taken on board and will be shared with our Chef for improvement. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 – Uitstekend

Mark, st clair shores

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ice classic hotel with great rooms in an excellent location
1 nacht verbleven in oktober 2023
Reactie van Fabrice Afuta - General Manager op 26 okt 2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for such high rating. We are very pleased that your stay met your expectations and that you appreciated our location and facilities. Thank you again for your visit and we look forward to welcoming you back to the Raphael very soon. Best regards, Fabrice Afuta - General Manager