Dear Ignace, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again.

Sehr geehrter Kunde, wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Vielen Dank, dass Sie sich für uns entschieden haben und Ihre Erfahrungen teilen. Wir hoffen, Sie bald wieder zu sehen.

Dear Guest, we appreciated you good review and score, and we really thank you ! See you soon,

Good Morning Roel, thank you very much for your positive score. I wish you a wonderful new year! Best regards

Dear Elizabeth, Thank you for sharing your experience with us, and we're glad to hear you had such a great experience. We hope to see you again for a future stay in Palermo.

Dear Anna, Thank you for sharing your exerience with us. Regarding the room, if we new in advance we might have change room for you according on our availability, or even writhing a note on your reservation asking for a special quiet room. Hopefully next time, if you'll join us again. Sincerely

Dear Thomas, We are sorry to receive this low score. Could you please provide details for that in order to understand what was wrong with your stay?

Thank you for your score :) We are glad you enjoied your stay with us. Thank you for

Dear Rosalie , Thank you for sharing your experience with us. Ours is an american breakfast; in addition we do serve some local treats such us fried panelle and crocchè (tipical palermitan street food) together with fresh and homemade cakes. We are sorry to hear it wasn't that pleasent for you.

Gentile Giorgio, Grazie del suo feedback.

Dear Peggy, Thank you for sharing your experience with us. We hope to see you again for a future stay in Palermo.

Dear David, We are pleased to know you had such a great experience with us!

Thank you for your score :) We are glad you enjoied your stay with us.

Grazie Eduardo!

Dear Denise, Thank you for sharing your experience with us. The elevator is now working. I am sorry regarding the power for the morning of 22nd of march but it was not a problem concerning the hotel, but the entire area of the historical center of the city. Finally regarding the accident with our housekeeper I will make sure to remind all of them to knock the door before entering in the rooms, even though this is what they are supposed to do all the times. We hope to see you again for a future stay in Palermo.

Gentile Cesare, Grazie di aver condiviso la sua esperienza. Si in effetti durante la sua permanenza c'erano i tecnici che lavoravano sull'ascensore, ad ogni modo questa era un'informazione che con trasparenza le abbiamo segnalato in fase di prenotazione. Speriamo di rivederla presto con il nuovo ascensore già funzionante.

Gentile Sig Paolo,Ci dispiace apprendere solo adesso il suo feed-back negativo . Ci teniamo a sottolineare che abbiamo tempestivamente provveduto ad informarla dei lavori in corso riguardanti la sostituzione dell'ascensore. In particolare Le abbiamo inviato una comunicazione dettagliata in data 01 marzo alle ore 00:39 (data in cui Lei ha prenotato). Se ci avesse comunicato al momento del check-in le sue difficoltà avremmo provato ad offrirle una sistemazione diversa. I lavori in corso per la sostituzione dell'ascensore stanno volgendo a termine, speriamo di poterla ospitare nuovamente per poter godere appieno dei nostri servizi.

Dear Sue, I am sorry to hear about this... Each customer is well in advance informed regarding our elevator situation in order to avoid any "surprices". Even the fact our rooftop is closed is something we mentioned in the email we sent you. We hope to see you in the future again if you'll come to Palermo.

Dear Peter, It has been a pleasure having you as customers. We are happy to hear you had a pleasent stay with us. We hope to see you again in Palermo with the new beautiful elevatior on spot!

Gentile Sig. Daniele, Ci rammarica leggere questa recensione, in quanto è stato avvisato nell'immediato da parte della reception della situazione riguardante i lavori dell'ascensore, (come del resto ogni altro ospite) proprio per legittimamente informare ciascuno di voi e rendervi partecipi, senza alcuna sorpresa. Ad ogni modo ci auguriamo di poterla rivedere per un futuro soggiorno a Palermo a lavori ultimati.

Thank you so much Cris for your reviw. We're glad to hear you had a good stay with us.

Grazie mille Gabriela for sharing your experience with us.We hope to see you again for a future stay in Palermo.

Dear Casey, We are glad to hear you had a great stay with us!

Thank you Jenny, we're so glad you had a great experience with us!

Gentile Matteo, Ci spiace leggere questa sua recensione, in realtà lei è stato avvisato via mail per tempo di tutte queste informazioni per cui non c'era nulla di nuovo al suo check in. Inoltre, alla sua domanda via mail di aggiungere la colazione a pagamento, io stessa le ho scritto che non sarebbe stato possibile in quanto era sospesa per quel periodo. Lei ha infatti pagato per il solo pernottamento. Agiamo con i nostri ospiti con la massima trasparenza. Inoltre c'è una linea telefonica attiva 24h quindi anche se non fisicamente presente, per emergenze siamo pronti ad intervenire. Ci auguriamo di farla ricredere in un suo futuro soggiorno a Palermo.

Gentile Sabato, la ringrazio per averci lasciato il suo feedback riguardo il suo soggiorno presso l'hotel Ambasciatori, mi rincuora che abbia avuto un'esperienza piacevole.Sappiamo bene che le scale possono essere un problema per le persone di una certa età o con problemi di salute ed è per questo che stiamo lavorando per la sostituzione del nostro attuale ascensore con uno di nuova generazione che potrà raggiungere anche il nostro ristorante evitando così l'utilizzo delle scale.

Dear Kineret, thank you so much for the great score.I do appreciate that the lift which we currently have is quite old but as of the next year, a brand new lift will be installed which will defintely improve your experience here at the Ambasciatori hotel.

Dear Mrs Patricia, We are so happy to hear you had a good journey with us overall. Regarding the mattres we're sorry, if we knew in advance we could have change you the room. Hoping to see you again next time,

Gentile Sig. Eduardo, Siamo molto felici che il suo soggiorno sia stato di gradimento e speriamo di poterla rivedere in futuro.

Dear Daniel, thank you so much for these lovely comment, your feedback is pivotal here at the Ambasciatori Hotel.I am glad you enjoyed your stay and I am looking forward to welcoming you back any time soon!

감사합니다. 즐거운 투숙이 되셨다니 저희도 기쁩니다.

Dear Cusomer, We take note about the score, but we would like to hear more in details the reason for this low score if you could.

Dear Michael, Thank you for your time sharing your great experience with us! Look forward to see you again in you come to Palermo

Dear Susan, thank you so much for your review. We are really happy to know you enjoyed your stay at the Ambasciatori Hotel. We hope to see you soon again!

Dear Joanne, thank you for sharing your experience with us. We look forward to see you again.

Dear James, We're so glad to hear you had a great journey with us!

Dear John, thank you for sharing your opinion! We are happy you enjoyed your stay at the Ambasciatori Hotel. Regarding the noise, all rooms are equipped with double windows to isolate as much as possible from the street noise. In fact, when you close all the windows, you can barely hear anything. We hope to see you soon again!

Thanks Sam for your great score! Look forward to see you again.

Dear Teresa,Thank you for your review , our mission is to Satisfy every need of our guests once you walk in to our Hotel.Hope to see you in the future again .