Executive lounge

Beoordelingen van The Royal Park Hotel Iconic Osaka Midosuji

4 out of 5
The Royal Park Hotel Iconic Osaka Midosuji
4-2-3Hiranomachi, Osaka, Osaka

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 564 van 775 beoordelingen" "
Gastenscore: 8 - Goed. 154 van 775 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 775 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 775 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 775 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Karolina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel goed hotel
Uitstekend hotel
5 nachten verbleven in september 2022
Reactie van FrontTeam op 17 sep 2022
Thank you for choosing us as your stay in Osaka. We are very happy to hear that you seemed to enjoy your stay with us. We appreciate for you taking time to write a review. We are looking forward to seeing you again. Kind regards, Front Team

10/10 – Uitstekend

Kyoo Suk

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean
3 nachten verbleven in mei 2024
Reactie van All staffs op 27 mei 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with the room you stayed. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

8/10 – Goed

ROBERT

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Near metro line.
3 nachten verbleven in mei 2024
Reactie van All staffs op 27 mei 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji and for taking the time to write your comment. We are looking forward to your next visit.

10/10 – Uitstekend

Fernando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room very clean
1 nacht verbleven in mei 2024
Reactie van All staffs op 27 mei 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with the room you stayed. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

German

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

AKIO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van All stuff op 27 mei 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji.We look forward to seeing you again.

10/10 – Uitstekend

malay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van All staffs op 27 mei 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Robby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and fantastic service. Check-in was very fast and the room was spotless. Great amenities in the room with modern conveniences. The master control of all lights next to the bed and the soft touch sliding door to the bathroom were great features. Great location downtown Osaka, but also very quiet. We would definitely stay there again!
2 nachten verbleven in mei 2024
Reactie van front op 25 mei 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 – Uitstekend

Adrian

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Easy to taxi to the neon lights district nearby and easy to walk to shopping and places to eat. Great park to explore in walking distance as well.
2 nachten verbleven in mei 2024
Reactie van All stuff op 24 mei 2024
Thank you for staying at The Royal Park Hotel Iconic Osaka Midosuji.We are very happy to hear that you were satisfied with your stay at our hotel.Our hotel is close to a subway station, making it very convenient for sightseeing in Osaka.We look forward to seeing you again.

10/10 – Uitstekend

YUE

1 nacht verbleven in mei 2024
Reactie van All staff op 24 mei 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji. We are very happy that you gave us a high praise.We look forward to seeing you again.

10/10 – Uitstekend

Carole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le lit est très confortable, jolie vue et chambre spacieuse. Belle salle de bain très fonctionnelle.
3 nachten verbleven in mei 2024
Reactie van All stuff op 22 mei 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 – Uitstekend

Ronson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is 3 blocks from Homachi station
3 nachten verbleven in mei 2024
Reactie van All staff op 22 mei 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji.We are very happy that you gave us a high praise.We look forward to seeing you again.

8/10 – Goed

Tennessie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Front staffs op 23 mei 2024
Thank you very much for staying at our hotel.We look forward to seeing you again.

10/10 – Uitstekend

Sonia, San Mateo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean!
5 nachten verbleven in mei 2024
Reactie van All stuff op 21 mei 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji.Thank you for your valuable review.We look forward to seeing you again.

10/10 – Uitstekend

Mapi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, excellent breakfast and well situated just 5 minutes to subway. I just missed having a gym
3 nachten verbleven in mei 2024
Reactie van All stuff op 21 mei 2024
Thank you very much for staying at our hotel out of many hotels.All of our staff members are very encouraged by your compliments.We will continue to strive to make our customers' stay comfortable.

10/10 – Uitstekend

Ian, Vancouver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Superior King rooms are a good size and very comfortable. Breakfast buffet was very good and not crowded on any of our three times there. The fitness room is perfunctory though - two treadmills, a weight bench and dumbbells to 20 kg. There are four wash/dry laundry machines on the 23rd floor - handy but popular. The location is quite convenient and walkable being midway between Yodayabashi and Hommachi metro stations and a few minutes walk to either .
3 nachten verbleven in mei 2024
Reactie van All stuff op 21 mei 2024
Thank you for staying at The Royal Park Hotel Iconic Osaka Midosuji.We are very happy to hear that you were satisfied with your stay at our hotel.Our hotel is close to a subway station, making it very convenient for sightseeing in Osaka.We look forward to seeing you again.

10/10 – Uitstekend

Yoshitaka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van All stuff op 21 mei 2024
Thank you very much for staying at our hotel.We look forward to seeing you again.

6/10 – Redelijk

Frederick

Positief: Netheid, personeel en service
Room and hotel were very nice. The laundry machines were essentially useless though. We ran multiple dry cycles and our laundry still came out wet. Please get better laundry machines!
3 nachten verbleven in mei 2024
Reactie van Front staffs op 19 mei 2024
Thank you very much for staying at our hotel.We deeply apologize for any inconvenience caused by the laundry room during your stay.We will make improvements so that our guests can spend their stay comfortably in the future.Thank you very much for your valuable comments.

6/10 – Redelijk

Anthony

2 nachten verbleven in mei 2024
Reactie van Front staffs op 17 mei 2024
Thank you for staying at The Royal Park Hotel Iconic Osaka Midosuji. We will continue our effort to provide the best service for our guests. We are very much looking forward to seeing you again.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was excellent. Rooms were nice and clean.
4 nachten verbleven in mei 2024
Reactie van All staff op 16 mei 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji.It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests.We are very much looking forward to welcoming you again.

8/10 – Goed

Javier

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Muy comodo y recomendable
2 nachten verbleven in april 2024
Reactie van All Staff op 2 mei 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Daiki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
景色もよく、お部屋も綺麗で充実しました。
1 nacht verbleven in april 2024
Reactie van スタッフ一同 op 2 mei 2024
この度はザ ロイヤルパークホテルアイコニック大阪御堂筋へご宿泊を賜りまして誠にありがとうございます。また、口コミへのご投稿重ねてお礼申し上げます。お部屋からの景色をお楽しみいただけたようで大変光栄でございます。今後もより一層お客様にご満足いただけるよう、スタッフ一同精進して参ります。またお目にかかれます日を、心よりお待ち申し上げております。

10/10 – Uitstekend

Levi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We ended up having to walk a lot to get to the parts of Osaka we wanted to visit for tourism purposes, but the hotel itself was amazing.
2 nachten verbleven in april 2024
Reactie van Front staffs op 30 apr 2024
Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied with your stay at our hotel.All of our staff are looking forward to seeing you again.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel did everything as expected.
4 nachten verbleven in april 2024
Reactie van All Stuff op 21 apr 2024
The staff and I would like to thank you for choosing our place during precious time here. We are glad to hear that you have enjoyed staying with us. Your comment concerning our staff is also very much appreciated. We hope you got to see the cherry blossoms since it was season. We are very much looking forward to your next visit.

10/10 – Uitstekend

Yu

Reisde met familie
Excellent, will come back again
7 nachten verbleven in april 2024
Reactie van All stuff op 21 apr 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us.We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

8/10 – Goed

Samuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4/5 would stay here again. Only thing I did not like was that the King corner option we had was actually two twin beds put together with king bed sheets on it. The center of the bed was extremely uncomfortable.
2 nachten verbleven in april 2024
Reactie van Front staffs op 18 apr 2024
Thank you for using our hotel this time.However, we apologize for any inconvenience caused regarding the bed.We look forward to seeing you again.

10/10 – Uitstekend

Carl

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Staff were well trained and excellent. Located close to the train line, restaurants and convenience stores.
7 nachten verbleven in april 2024
Reactie van All staffs op 15 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

8/10 – Goed

Babatunde

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time at the hotel. It’s conveniently located near the train station and so easy to get to most places. The staff are super nice and professional. Our room itself while small, is very clean and tidy. We will highly recommend for a comfortable stay.
2 nachten verbleven in april 2024
Reactie van Front staffs op 14 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Woohyeon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
난바, 우메다 지역에서 지하철 2 정거장 거리에 있는 깔끔한 호텔
2 nachten verbleven in april 2024
Reactie van Front staffs op 13 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji.It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Julio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very great location. Easy access to local transportation. Our room was very clean and spacious compared to other hotels.
3 nachten verbleven in april 2024
Reactie van All stuff op 12 apr 2024
Thank you very much for staying at The Royal Park Hotel Iconic Osaka Midosuji.We apologize for any inconvenience caused by the gym.However, We are very pleased that you enjoyed your stay in our room.We look forward to welcoming you back again.

6/10 – Redelijk

Donald

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The only issue is the room temperature needed to controlled by the front desk. Do most the time the room was too hot or when ac was requested too cold. Not much time in balance.
5 nachten verbleven in april 2024
Reactie van All stuff op 10 apr 2024
Thank you for choosing our hotel from amongst many others.We apologise for any inconvenience caused by the temperature adjustment.Our hotel will consider ways to make it easier for customers to set up. All of our staff will continue to strive to improve our services so that we can continue to be a hotel that our customers choice, so we appreciate your continued support.

10/10 – Uitstekend

Ernestina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern, laundry was too small but wasn’t a problem at all
Reactie van All staff op 10 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. Thank you for your feedback, we take your points to our consideration to improve the situation.We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

8/10 – Goed

Shuko

1 nacht verbleven in april 2024
Reactie van Front staffs op 28 apr 2024
Thank you for staying at our hotel.We hope you enjoyed your stay with us.We look forward to seeing you again.

8/10 – Goed

Stanley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
To us we think it was a little too fancy, but we still loved it! And it was a quick walk to the train station. This location of osaka is part of the business district and many suited people commuting to and from work. Beautiful temple on the back of property with cherry blossoms.
2 nachten verbleven in april 2024
Reactie van All Staffs op 9 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied. We are very much looking forward to welcoming you again.

8/10 – Goed

Brittany, Noblesville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Front staffs op 6 apr 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity.

10/10 – Uitstekend

Colin

1 nacht verbleven in april 2024
Reactie van Front staffs op 25 apr 2024
We would like to thank you for choosing our place during precious time here. Thank you for providing your valuable feedback. We are glad to hear that you have enjoyed staying with us. We are very much looking forward to your next visit

10/10 – Uitstekend

Eva

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely rooms, great breakfast buffet, convenient for both north and south Osaka.
2 nachten verbleven in maart 2024
Reactie van All stuff op 4 apr 2024
Thank you for selecting us out of the many possible places here. We are glad to hear that you have enjoyed staying with us. Your comment concerning our staff is also very much appreciated. We will continue our effort to provide the best service for our guests. We sincerely hope to welcome you back on your next visit to Osaka.

6/10 – Redelijk

Grace, TEMPLE CITY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, clean and comfortable. Our room came with a bath tub with salt packets and a standing shower. The water pressure was great. The bed is soft for Asian standards. Probably comparable to a 6 on a sleep number bed. The breakfast buffet option was also nice. It’s an Eastern and Western breakfast with a variety of pastry, rice, cereal, caffeine and juice choices We stayed multiple days and had breakfast vouchers for the entire stay. Thought they’d change up the menu but they didn’t, which was a bummer and got tired of the food on our last days there. Staff was courteous and helpful.
4 nachten verbleven in maart 2024
Reactie van All Stuff op 4 apr 2024
Thank you very much for taking the time to write about your experience at The Royal Park Hotel Iconic Osaka Midosuji. We are glad to hear that you have enjoyed staying with us. Also, we are sorry you were not satisfied with our breakfast, we take your points to our consideration to improve the situation. We hope to have an opportunity to welcome you back on your future travel to Osaka.

6/10 – Redelijk

Nikoletta

Reisde met familie en kleine kinderen
Positief: Personeel en service
The hotel was nice but our room was dirty. Location is good but I definitely think there are better hotels in Osaka.
3 nachten verbleven in maart 2024
Reactie van All Staff op 4 apr 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. We sincerely apologize the inconvenience for your room. Thank you very much for your constructive feedback, we take your points to our consideration to improve the situation. We hope to have an opportunity to welcome you back on your future travel to Osaka.

10/10 – Uitstekend

Hirokazu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van スタッフ一同 op 1 apr 2024
この度は、ザロイヤルパークホテルアイコニック大阪御堂筋にご宿泊いただきまして誠にありがとうございます。またお忙しい中口コミにご投稿いただけましたこと、重ねて御礼申し上げます。ぜひまたお客様のお帰りを、スタッフ一同心よりお待ちしております。

10/10 – Uitstekend

Winnie, Los Angeles

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location and delicious breakfast. Would recommend.
2 nachten verbleven in maart 2024
Reactie van Front Desk Team op 31 mrt 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity

10/10 – Uitstekend

Tomomi

1 nacht verbleven in maart 2024
Reactie van Front staffs op 17 apr 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. We will continue our effort to provide the best service for our guests.We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Front staffs op 29 mrt 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity.

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front staffs op 29 mrt 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity.

10/10 – Uitstekend

Irma, Norman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean , specious and easy access to the center
1 nacht verbleven in maart 2024
Reactie van All stuff op 24 mrt 2024
Thank you for selecting us out of the many possible places here. We are glad to hear that you have enjoyed staying with us. It is our greatest pleasure to realize that you were satisfied with our style and location. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit.

8/10 – Goed

Yukiko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front staffs op 25 mrt 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity.

8/10 – Goed

Mihaela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, good location, but very tiny rooms
1 nacht verbleven in maart 2024
Reactie van Front staffs op 21 mrt 2024
Thank you very much for staying at our hotel.We are glad to hear that you enjoyed your stay.We look forward to seeing you again if we have the opportunity.

10/10 – Uitstekend

Brittany

3 nachten verbleven in november 2023
Reactie van All staff op 10 apr 2024
Thank you very much for having stayed at The Royal Park Hotel Iconic Osaka Midosuji. It is our greatest pleasure to realize that you were satisfied with us. We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

10/10 – Uitstekend

Robert

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons apprécié la taille de la chambre et le buffet au petit-déjeuner était complet et incluait les cafés latte.
1 nacht verbleven in maart 2024
Reactie van All Staffs op 19 mrt 2024
Thank you very much for having stayed and sharing your experience at The Royal Park Hotel Iconic Osaka Midosuji. We are glad to hear that you have enjoyed staying with us.We will continue our effort to provide the best service for our guests. We are very much looking forward to welcoming you again.

6/10 – Redelijk

Avleen

Reisde met familie
Positief: Netheid
Overall an okay hotel. The rooms were slightly smaller than expected, some amenities (toothbrush, water) were not provided and when we requested these from reception they noted there was an additional cost. We did struggle to find smaller food outlets/restaurants nearby (apart from the 7-11). However, great street views from our rooms. Very limited breakfast buffet options. On both mornings, we had to wait around while plates, food and drinks were restocked (it seemed very understaffed during our stay). However, the staff were apologetic and worked efficiently. Overall, a pleasant yet average experience in Osaka.
3 nachten verbleven in maart 2024
Reactie van Front staff op 18 mrt 2024
Thank you very much for staying at our hotel out of many accommodation options. We sincerely apologize that you were not satisfied with our service. All of our staff will continue to strive to improve our services so that we can continue to be a hotel that our customers choice, so we appreciate your continued support.