Serveert lunch en diner, Amerikaanse gerechten

Beoordelingen van The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 2534 van 4196 beoordelingen" "
Gastenscore: 8 - Goed. 981 van 4196 beoordelingen" "
Gastenscore: 6 - Redelijk. 368 van 4196 beoordelingen" "
Gastenscore: 4 - Matig. 165 van 4196 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 148 van 4196 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Liesbeth Elisa Maria van

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel heeft een perfecte ligging om alle kanten van New York op te gaan. Hoek om ligt Subway 42, ideaal voor alle richtingen. Ook vlakbij times square. Hotel vriendelijk personeel en schone kamers! Echt een aanrader. Wifi ook prima op de kamers!
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Main attractions within walking distance. Good size room. Beds are a bit small. Ok for families. With teens two rooms is a better fit.
9 nachten verbleven in februari 2024
Reactie van GENERAL MANAGER op 4 mrt 2024
Dear Nancy, Thank you for taking the time to share that your stay at The Westin New York At Times Square was perfect in every way. Located in the heart of Times Square, you can feel the energy and heartbeat of this dynamic city, with shows, shopping, and fine dining just moments from our door. We appreciate your fantastic feedback, and we hope we will be your home whenever you are in the area.Best Regards, David Weishar,Director of Operations

8/10 – Goed

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Andre

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly overrated and old, dirty hotel and by far not a 4,5 star. I would rate this as 2star maximum. Staff is (as all New Yorkers) very rude. I’m a regular Westin client and normal good quality but this is bad. The only good thing is that it’s close to Time Square. Off that the bar only opens at 4 pm, and that for a city that never sleeps 🙄. My advice, go for a decent hotel but maybe a few more blocks away from Time Square.
5 nachten verbleven in december 2023
Reactie van Director of Operations op 26 dec 2023
Dear Andre, Thank you for your recent visit and also for your review. We want to extend our apologies for these concerns during your stay and for the inconveniences you experienced. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.Best Regards, David WeisharDirector of Operations

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in augustus 2023

10/10 – Uitstekend

Martina Emmelyne van der

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is recognisable and easy to find. It has a big entreance with doormen and security. Upstairs is a big, modern lobby, with friendly staff behind the receptiondesk. De elevators move you up extremely quickly and the rooms are easy to find. We booked a room with a view via Expedia.nl and wow what a view it was! We were on the 43th floor and had an excelent view over Manhattan. The room had an big comfortable kingsize bed, huge TV and an modern, nice bathroom. The only downsides I can think of is that WiFi in the rooms is not free, the refridgerator was out of order/sealed off and the location of the hotel is iffy. De hotel is located close to Times Square and several big sites. Thats maybe an upside, but also means that the area close to the hotel is EXTREMELY crowded! Be aware of that and realise that a subway can take you quickly to the same big sites, for only a small amount (use the unlimited 7 days MetroCard!).
4 nachten verbleven in mei 2023
Reactie van Director of Operations op 11 jun 2023
Dear Ms. Martina, Thank you for your review and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. We are pleased you enjoyed our convenient location and excellent views. However, we regret not meeting some of your expectations. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. Thank you again for your feedback, and we look forward to your next visit.Best Regards, Ryan Flannery Director of Operations

8/10 – Goed

An, roeselare

12 nachten verbleven in augustus 2022

10/10 – Uitstekend

Gijsbertus Johannes van den

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2022

6/10 – Redelijk

George

Positief: Netheid, personeel en service
Good location. But for these prices I would expect that internet is automatically complementary. Carpet of room worn out and generally a big overhaul and modernization is needed.
3 nachten verbleven in april 2022

4/10 – Matig

Mustafizur

Reisde met familie
Negatief: Personeel en service, comfort kamer
3 nachten verbleven in december 2021

10/10 – Uitstekend

Aldo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Camas excelentes, limpieza perfecta, sin ruido
3 nachten verbleven in mei 2024

6/10 – Redelijk

Nikhilesh

Reisde met familie
Meh. Would not stay here again. It was not clean and service sucks. But they give you unlimited water
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Denise

Reisde met familie
Great location! Hotel is clean and safe. Will definitely consider this place for our next New York vacation.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Mike, Woodinville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and clean rooms
3 nachten verbleven in mei 2024

8/10 – Goed

Nadege, Miramar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for theaters goers and in the heart of times square, so not quiet! Alive area. I didnt use the restaurant or facilities. The hotel was clean, staff friendly.
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

William

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Hevila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place we will return
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Ely

Excelente
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gretchen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in NYC. Close to the Times Square and all the great places to go see. We would go back to that hotel if we return.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly
3 nachten verbleven in april 2024

10/10 – Uitstekend

Thomas, Strongsville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good location very nice rooms.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Ricardo J Perez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend the Westin (Times Square).
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Michael, Jonesboroe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful. We were a block from the actual “Times Square” and 1/2 a block from a subway entrance. This was a double convenience. Close enough to enjoy and just far enough away from the noise (other than sirens) for rest. Will stay again.
4 nachten verbleven in mei 2024
Reactie van Director of Operations op 27 mei 2024
Dear Michael, Thank you for your gracious review of The Westin New York at Times Square and for choosing us. We are thrilled to learn our intuitive associates exceeded your expectations and that you enjoyed our quiet accommodations. We are also glad our dynamic location perfectly suited to your needs. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

GINA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Westin was in the perfect location to everything we wanted to see in NYC. It was clean, safe and the staff was friendly.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing shower and the most comfortable bed I've ever slept on.
1 nacht verbleven in mei 2024
Reactie van Director of Operations op 27 mei 2024
Dear Jessica, It was our pleasure to welcome you to The Westin New York at Times Square. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Hope

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So quite yet so close to Times Squqre!
3 nachten verbleven in mei 2024
Reactie van Director of Operations op 27 mei 2024
Dear Hope, Thank you for being our guest and for sharing your generous review. It was a pleasure to know you had a great stay and that you especially loved our quiet retreat and proximity to Times Square. We appreciate your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Rupinder

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
4 nachten verbleven in maart 2024
Reactie van Director of Operations op 26 mei 2024
Dear Rupinder, Thank you for choosing The Westin New York at Times Square and for your high rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. We loved accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Cristina

Positief: Netheid
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Claudia Josefina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpio, buen servicio, buen servicio de elevadores, el desayuno súper bien, y muy bien ubicado
4 nachten verbleven in mei 2024

4/10 – Matig

Anavel Gómez

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
La propiedad está bien lo malísimo es el personal, al llegar al hotel me dieron una habitación ya ocupada y eso es terrible en seguridad porque pude entrar como si nada a la habitación. Baje y lo reporte y me dieron otra. Desde el segundo día me estuvieron molestan en recepción con pagos extras por el cambio de habitación que no fue culpa mía. Solo un chico nos apoyó los demás terribles, y el personal de color en recetes sumamente grosero e intimidante, muy mala experiencia
5 nachten verbleven in mei 2024
Reactie van Director of Operations op 27 mei 2024
Dear Ms. Gómez, Thank you for being our guest and for sharing the review of your time with us. Please accept our sincere apologies for the inconvenience caused to you upon arrival; we take your comments seriously and will convey this appropriately to ensure these concerns are not repeated. We are also sorry for the service shortfalls you experienced during your stay; we certainly understand the frustration you must have felt and are very grateful for your patience. Your feedback is valuable to us and has been addressed with our team members to ensure we are well-poised to serve you in the future. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Takela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service, great location and beautiful hotel
2 nachten verbleven in mei 2024
Reactie van Director of Operations op 25 mei 2024
Dear Takela, Thank you for the generous review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our well-maintained property and excellent location, as well as our thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. It was a pleasure hosting your visit, and we hope to welcome you back soon. Best Regards, David Weishar,Director of Operations

8/10 – Goed

Amanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room did not have the power supply/ports to support our electronic devices for charging and a refrigerator would have been a very convenient amenity we assumed would be there.
2 nachten verbleven in mei 2024

8/10 – Goed

Luis Fernando

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van Director of Operations op 24 mei 2024
Dear Mr. Fernando, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Damon

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
VERY professional staff!! Received a surprise with courtesy perks that were provided (i.e. food per diem and liberty boat cruise)! My guest and I felt like we were at home everyday we came in for the evening while staying in Times Square = the Mecca of New York!! Highly recommended and hope to stay there again !! (One minor gripe = would have been nice to have a mini-fridge available in our room). Thank you !! Damon.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Michelle

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spent 4 nights celebrating our son’s graduation. The hotel was a 5 minute walk away from Times Square. Times Square Eatery, Chik-Fil-A, Little Italy Pizza, Cinnabon/Auntie Annie’s, and a 7-Eleven were all conveniently just outside the doors. The hotel was mostly quiet with the exception of 1 night with noisy neighbors but a call to the front desk helped to stop it. The only negatives would be the lack of outlets in the room and the fact that our room was not ready at the 4pm check-in. Most of the outlets are covered by the beds or mirror, leaving just one easily accessible on in which we could only plug in 2 items. The desk clerk tried offering a lesser room that was “ready now” which I thought was an odd offer. Why would I opt for a room with smaller beds than the room that I paid more for just because it was ready? The room we paid for should have been ready. We were not checking in early either. We were told that we’d get a call when our room was ready but after waiting almost 40 minutes, went back up to the desk and it was ready. Not sure why we didn’t receive a call.
4 nachten verbleven in mei 2024
Reactie van Director of Operations op 24 mei 2024
Dear Michelle, Thank you for taking the time to share your detailed review. We were disappointed to read about not meeting some of your expectations and that your guestroom was not ready upon your arrival. We can understand your frustrations, and we will use your feedback to help us better our guest experience and services. Furthermore, we are sorry for the issue you mentioned in the guestroom assigned to you. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad to know our location worked out perfectly for you. We hope you will consider us again so we can provide you with the seamless hospitality and stay you should always expect from us. Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Shamu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Director of Operations op 25 mei 2024
Dear Shamu, Thank you for rating your stay at The Westin New York at Times Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Kiminyana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Director of Operations op 24 mei 2024
Dear Kiminyana, Thank you for choosing The Westin New York at Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 – Goed

Andrea

Reisde met een groep
Positief: Netheid, personeel en service
Always a nice stay here great location. Property was under construction so a little inconvenient to get to the room
2 nachten verbleven in maart 2024

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in maart 2024
Reactie van Director of Operations op 23 mei 2024
Dear Kevin, Thank you for choosing to stay at The Westin New York at Times Square. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Yadira, HIALEAH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect
3 nachten verbleven in april 2024
Reactie van Director of Operations op 22 mei 2024
Dear Yadira, Thank you for choosing us and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Erica, San Diego

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view from the upper floors was amazing. It was near time square and the theatre area. Everything was accessible.
4 nachten verbleven in april 2024
Reactie van Director of Operations op 22 mei 2024
Dear Joan, Thank you for being our guest and for sharing your gracious review of The Westin New York at Times Square. We are thrilled to know you loved our energizing views and that our proximity to Times Square and Broadway theatres perfectly suited to your needs. We hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

8/10 – Goed

Rhapsody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Director of Operations op 23 mei 2024
Dear Rhapsody, Thank you for sharing the nice rating about your experience at The Westin New York at Times Square. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Jada

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel overall. No microwave or fridge in the room tho. Have to pay for it
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Shandi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time here and there will be a third! I love this place!!
2 nachten verbleven in mei 2024
Reactie van Director of Operations op 21 mei 2024
Dear Shandi, Thank you for choosing The Westin New York at Times Square again and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Charlisa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so accommodating, professional and helpful. The convenience of having the shipping and receiving services on the property was helpful as well. The receptionist that consoled me affer arriving from botched business event really meant a lot to me. The housekeeping staff Belinda was the sweetest. The concierge staff were all amazing. I’ll definitely be back and highly recommend.
3 nachten verbleven in mei 2024

8/10 – Goed

Shona Marie Michelle

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luis at checkout was lovely!
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Sandy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service!!
3 nachten verbleven in mei 2024
Reactie van Director of Operations op 21 mei 2024
Dear Sandy, Thank you for choosing us and for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing stay for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

10/10 – Uitstekend

Orelvis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Director of Operations op 21 mei 2024
Dear Orelvis, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations