Thank you for your feedback. We look forward to hosting you in the future.

Hi Ingrid,Thanks for the positive review!

Thank you so much Elisa! We are thrilled to know you've enjoyed your stay. We look forward to welcoming you back again!

Thank you for this great review. We hope to have the opportunity to welcome you back for a 10/10 experience! Kira Drumm Director of PUBLIC Service and Experience

Hi Mark, I am sorry to see you did not enjoy your last stay with us. We would love the opportunity to hear more feedback and see how we can help! We hope to have the opportunity to welcome you back for a better experience. Kira Drumm Director of Service Excellence

Thank you very much for taking the time to give us feedback and we are happy to hear you enjoyed your stay with us! At PUBLIC, we feel the ultimate luxury is having the freedom of time, free from hassles. We have aimed to make our check-in and check-out experience “invisible” as if you are entering a luxurious residential building or office space. Our goal is to get you up to your room as quickly as possible, so you have more time to enjoy your stay and take full advantage of all that PUBLIC has to offer. While most of our guests favor the speed and ease that the mobile check-in and our Public APP provides, we appreciate some guest may still prefer a more traditional style check-in service and we would be happy to accommodate. We have a PUBLIC Advisor in the arrival and departure area ready to assist you as much (or as little) as you prefer. Upon your next stay with us, please reach with your arrival time through the Expedia message center and I will personally come greet you. I hope to have the opportunity to welcome you back for a 10/10 experience! Kira Drumm Director of Service Excellence

Hi India, we are so sorry to see you did not enjoy your stay with us. We would love to have more feedback on how you feel we can improve. We hope to have the opportunity to welcome you back for a better experience! Kira Drumm Director of Service Excellence

Good afternoon, unfortunately we did not receive your review. Your feedback gives us an opportunity to enhance our guest experience.

We are truly delighted that you enjoyed your stay with us. We look forward to hosting you in the future. Thank you for taking your time in providing your feedback.

Thank you for your feedback! We're glad to hear you enjoyed our prime downtown location. We apologize if our service did not meet your expectations and appreciate your insights. Your comments will help us improve and provide a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations.

Hi Daniel - Thank you for your review. We are happy to hear that you had a great time at Public.

Richard, thank you so much for giving us 5 out of 5! Your feedback is so important for us. We always try to give the best recommendations to our guests and we are so lucky to be close to best restaurants in New York city!

We are so delighted that you enjoyed your stay. We look forward to hosting you in the future.

Thank you for your feedback. We are so happy that we were able to accommodate all your needs. We look forward to hosting you in the future.

Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay and we hope to have the opportunity to host you in the future.

Hi Giyosiddin, thank you so much for giving us 5 out of 5! Hope to see you soon.

Hello, unfortunately I do not see your review. We look forward to your feedback.

Thank you for sharing your thoughts on your recent stay. We're pleased to hear that you found our hotel to be nice, although we understand your concern about the price. Regarding the long lines for coffee in the mornings, we apologize for any inconvenience this may have caused. Im not sure if you were informed but we offer complimentary coffee every morning on the lobby level for guest between the hours of 6am and 8am. We're continuously working to improve our service and will take your feedback into account to better manage peak times.

Joseph, we are glad to hear that you had a good stay here with us. I am sorry if the check in process did not seem smooth to you. However, we always have PUBLIC advisors ready to help guests whenever they need to. Hope to have you as a guest very soon!

Hello, unfortunately we do not see your review. We look forward to your feedback.

Thank you for your feedback. We look forward to welcoming you in the future.

Hello unfortunately we did not receive your feedback. We look forward to your review. Thank you

Hi Kacie, I am happy to see that you really liked the Roof and thank you for recommending it!However, I am so sorry if you could not have the chance to have some rest the last two nights. Your feedback is so important to us, it is a huge opportunity to improve our service. Indeed, we are working on this matter. The well being of our guests is our property. Hope to have see you soon!

I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were several issues that impacted your stay negatively, from the broken safe and curtains to the unexpected minimum spends (This was only for tables. As a hotel guest you have priority access to the rooftop.) and the cleanliness of the rooms. It's certainly frustrating when advertised amenities don't meet expectations, especially when you've paid for a premium experience. Your feedback about the lack of timely response to maintenance requests and the perceived favoritism towards outside visitors is valuable and will be addressed. We will use your feedback to improve their services and ensure a better experience for future guests. We have also reached out via email so please look out for thatAgain

Hi Maria, thank you so much for taking the time to leave such a positive comment to us. We are glad to hear that you had fun at Popular and the Roof. Hope to have you as a guest very soon so you can enjoy a glass of wine on our beautiful rooftop again.

Hello unfortunately we did not receive your feedback. We look forward to your review. Thank you

Good afternoon, unfortunately we did not receive a message from you. We look forward to your feedback as it helps us to making any improvements. Thank you

Good afternoon, unfortunately we did not receive a message from you. We look forward to your feedback as it helps us to making any improvements. Thank you

Good afternoon, unfortunately we did not receive a message from you. We look forward to your feedback as it helps us to making any improvements. Thank you

Dear Neda - We are sorry to hear that we did not meet your expectations. I've sent you an email regarding your stay.

Good afternoon, unfortunately we did not receive a message from you. We look forward to your feedback as it helps us to making any improvements. Thank you

Good afternoon, unfortunately we did not receive your review. Your feedback gives us an opportunity to enhance our guest experience.

We're honored to be your top choice in NYC! Thank you for your kind words, we're glad to have exceeded your expectations, and we can't wait to welcome you back!

We appreciate your feedback! We do offer coffee makers upon request, so please don't hesitate to let us know if you'd like one during your stay. We're always here to make sure you have everything you need for a comfortable stay. We look forward to welcoming you back soon!

Hello, unfortunately we did not receive a message from you. We look forward to your feedback to enhance our guest experience. Thank you

I'm thrilled to hear you had such a fantastic stay! It sounds like you really made the most of your time here, enjoying both the tranquility of our location and the vibrant surroundings of the city. It's wonderful to know you found our amenities like the free yoga in the sky and responsive room service to your liking. We can't wait to welcome you back for another relaxing experience

We appreciate your feedback and are glad to hear that you enjoyed your upgraded loft room. Our rooftop bar does indeed offer stunning sunset views. Thank you for your comments about the glass walls in the bathroom; we'll take this into consideration for future improvements. We hope to welcome you back for another great experience in the future

Thanks for sharing your feedback! We're glad to hear that you found our rooms comfortable, albeit on the smaller side. It's great to know that you were able to find respite in our cozy accommodations after your bustling adventures in NYC. If there's anything specific you think we could improve upon for your next visit, feel free to let us know. We're always looking for ways to enhance our guests' experiences.

Thank you for taking the time to leave a review. We hope to have the opportunity to host you in the future.

Good morning, unfortunately we did not receive your review. We look forward to your feedback.

Hi Jana, thank you for your feedback!

We're glad to hear that you enjoyed your stay overall! We appreciate your feedback about the bathroom layout and will take it into consideration for future improvements. It's wonderful to know that you found our food and bar areas to be great, and we look forward to welcoming you back for another visit in the future

Sascha, thank you so much for leaving us a feedback!Hope to see you soon!

Thank you for your feedback. We look forward to welcoming you in the future.

Thank you for sharing your experience with us. We're pleased to hear that you appreciated our efficient room design and aesthetic. Your feedback regarding the self-service aspect is noted, and we'll review our processes to ensure a smoother experience for our guests. We're glad you enjoyed our beautiful exterior gardens and rooftop. We hope to welcome you back for an even better stay in the future!

Hello unfortunately we did not receive a response. We look forward to your feedback.

Hi Kevin - Thank you for the amazing feedback! We are happy to hear you had a great stay with us. We look forward to your next arrival!