Een buitenzwembad, parasols bij het zwembad en ligstoelen
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Beoordelingen van Papillon Lagoon Reef

3.5 out of 5
Papillon Lagoon Reef
Diani Beach Road, Diani Beach, Kwale County

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 4 van 11 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 11 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 11 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 11 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 11 beoordelingen" "

8,4/10

Netheid

7,8/10

Personeel en service

8,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Personeel en service
If you want a getaway, get away from this hotel!
This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Edward

Reisde met familie
Positief: Netheid
The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Sameer

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
OK Experience
I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
4 nachten verbleven in januari 2024

8/10 – Goed

isabelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All inclusive beach hotel
The food was better than expected, nice pool with no loud music. Right by the beach in the south end. Staff helpful and Even gave us a WiFi booster. Unfortunately it didn’t help so only WiFi in lobby. Monkeys steal your stuff. But good value for money.
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

veronica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Piccolo villaggio in cui non manca nulla: cibo vario, personale cortese e molto disponibile, animazione soft e non stressante, camere sempre pulite..... insomma tutto perfetto
6 nachten verbleven in augustus 2023

10/10 – Uitstekend

Delphine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour très agréable, lieu superbe avec piscine et mer à proximité. Services impec, je recommande +++
3 nachten verbleven in september 2023

8/10 – Goed

Korazon Akwino

1 nacht verbleven in juli 2023

4/10 – Matig

DZMITRY, Minsk

7 nachten verbleven in december 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Personeel en service
6 out of 10
The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.
2 nachten verbleven in december 2021

10/10 – Uitstekend

Casie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay anywhere else!
Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back!
3 nachten verbleven in december 2020