1 slaapkamer, een kluis op de kamer, individueel gedecoreerd

Beoordelingen van Newport Beachside Hotel & Resort

4 out of 5
Newport Beachside Hotel & Resort
16701 Collins Avenue, Sunny Isles Beach, FL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 749 van 2397 beoordelingen" "
Gastenscore: 8 - Goed. 469 van 2397 beoordelingen" "
Gastenscore: 6 - Redelijk. 409 van 2397 beoordelingen" "
Gastenscore: 4 - Matig. 328 van 2397 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 442 van 2397 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Claudiëtte

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
7 nachten verbleven in augustus 2022
Reactie van General Manager op 15 aug 2022
Dear Claudiette, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Newport Beachside Hotel & Resort look forward to your next visit. Newport Beachside Resort Team

2/10 – Ontzettend slecht

Juan carlos

Negatief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location and grounds itself were 10/10. Compared to the other hotels around, the pool and bar area were in my opinion, superior to the others in the area. The staff were all extremely polite and gave great recommendations for food and activities. I’ll be staying here again.
3 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Samantha,Thank you for your fantastic review! We're delighted to hear that you found our location and grounds exceptional and that our pool and bar area stood out among the local hotels. We look forward to welcoming you back to Newport Beachside Hotel and Resort for another wonderful stay.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

giga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
super
4 nachten verbleven in maart 2024
Reactie van General Manager op 22 mei 2024
Dear Giga,Thank you for your five-star review! We're thrilled you had a great stay and look forward to welcoming you back soon.Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

VICTOR

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a terrible experience when staying at the Newport Beachside. Upon our arrival, we noticed that the hotel was very old and had live animals for display, very unsettling. Then we noticed that the hotel was under extensive rennovations, which transalted in multiple social areas being unavailable, forcing us to look for other places to eat and dine. Once in our bedroom, we were extremely dissapointed on what we got: old furniture, unadequate lighting, courtains didn't function properly, and the bathroom was very humid without active ventilation. The bed was ok, but the couch was very old and we preferred not to use it (the only place to sit beside the bed). Having that unsatisfactory experience in our room, we headed to the beach. There, the staff was very gentle and indicated what chaise lounge we could use, HOWEVER, the umbrella wasn't included and we had to pay extra for it, REGARDLESS of already having to pay for a "resort fee" that included the chair and towel. The umbrella fee wasn't high, but it is predatory having to pay for an add-on that allows you to enjoy what you already paid for. The next day wasn't much better when the security rep was very rude when asking for proof to go into the pool area, and inquiring about food and drinks.
2 nachten verbleven in april 2024
Reactie van General Manager op 23 mei 2024
Dear Victor,We're truly sorry to hear about the multiple disappointments you encountered during your stay. We are undergoing a modernization project as part of our continued commitment to improving our property and service. We apologize for the inconvenience caused by the ongoing renovations and the condition of your room. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

joe

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Quick and easy to get to from the airport, very nice place to stay
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Joe,We are so happy to hear that you had a good time with us overall and that our hotel was easy to get to. That being said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to improve your visit. Thank you, and we hope to hear from you soon. Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is amazing
1 nacht verbleven in april 2024
Reactie van General Manager op 21 mei 2024
Dear Jennifer,Thank you for sharing your comments with us! We are delighted to know that you fully enjoyed your visit. Come back again soon! Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

Deylin, Hialeah

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Entiendo que la estén remodelando pero aún así las alfombras estaban bien sucias y las habitación sucias con sarro y hasta las camas rotas en el espaldar además la misma era para no fumadores y en cuanto entramos la habitación tenía mucha peste a cigarro
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Deylin,We are so sorry to hear that your stay with us did not meet your expectations. As you noted, we are in the midst of a modernization project, and we apologize if this work impacted your experience. We aim to continuously improve the amenities, accommodations, and services we offer our guests at the resort. We hope you will return and give us the opportunity to provide you with a wonderful visit in the future.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Dritan

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very good
5 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Dritan,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Maria karla

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Every it’s ok
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Maria,Thank you for your five-star rating. Hosting you was a pleasure, and we look forward to welcoming you back and making your next visit even better.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Emani

Good
2 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Emani, Thank you for the kind words! We are thrilled that you had a fantastic stay with us, and we can't wait to welcome you back for another great experience in the future. Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

Manuel

Negatief: Personeel en service
The pool was not enjoyable ,
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Manuel,Thank you for sharing your feedback. We're disappointed to hear that the pool didn't meet your expectations. If there are ways in which we can ensure your next stay is superb, please let us know. Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great!
2 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Jessica,Many thanks for your outstanding rating of Newport Beachside Hotel and Resort! We're pleased you had a great stay, and we hope you'll return.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Yamile

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Yamile,Thank you for taking the time to rate your stay at Newport Beachside Hotel and Resort. It is wonderful to hear you had an amazing time. We look forward to welcoming you back soon.Best Regards,Newport Beachside Resort Team

8/10 – Goed

Bonnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome stay
4 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Bonnie,It's fantastic to hear that you had an enjoyable experience with us. Our team is excited to host you again and provide another outstanding stay.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Furkatjon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Thank you for choosing Newport Beachside Hotel and Resort! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Best Regards,Newport Beachside Resort Team

8/10 – Goed

stella

The hotel is outdated.
5 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Stella,Thank you for your feedback. We apologize if the condition of our property did not meet your expectations. Fortunately, we are undergoing a modernization project as part of our continued commitment to improve for our great guests. We appreciate your review and hope to welcome you back for a truly exceptional stay once our transformation is complete.Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

John

Reisde met partner
Positief: Personeel en service
Way to expensive on the drink and food, room was fair priced, but for a one night stay the drinks and food costed more than the bed, most likely would not stay there again
1 nacht verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear John,Thank you for staying with us and taking the time to share your thoughts. While we're glad you enjoyed our affordable rooms, we apologize for any disappointment regarding our other offerings. We strive to keep our prices competitive for our area and appreciate your understanding. Nevertheless, we will take your comments into consideration. Should you be in the area again, it would be our pleasure to welcome you back for a truly exceptional experience.Best Regards,Newport Beachside Resort Team

4/10 – Matig

David

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel website and photos are misleading, the property is old, not taken care of and trashy.
1 nacht verbleven in mei 2024
Reactie van General Manager op 18 mei 2024
Dear David,Thank you for your candid feedback regarding your recent stay. We're disappointed to learn that your experience did not meet your expectations, particularly regarding the condition of our property. Your concerns are noted, and we'll address them promptly. Despite this, we're grateful for your valuable input, and we hope to have the opportunity to improve your impression in the future.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We spent two weeks at your hotel and were very pleased with our stay. Unfortunately many things were under construction, so that was a bit inconvenient, but still would definitely come back again! Our balcony view from the fourth floor was amazing and peaceful. One employee who went way "above and beyond" for us was Larry the concierge. I never saw him without a smile on his face and ready to help!! Gaston was wonderful as well! It was hard saying goodbye, but we look forward to coming back again soon!! 😊
11 nachten verbleven in maart 2024
Reactie van General Manager op 18 mei 2024
Dear Amy,Thank you so much for the five-star rating. While we apologize for any inconvenience regarding any ongoing changes, we are happy to know that Larry and Gaston helped make your stay that much better. We will be sure to pass your compliments along to them and we hope to see you again soon. Best Regards,Newport Beachside Resort Team

4/10 – Matig

Orlando

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kellie

Reisde met familie
Negatief: Netheid, personeel en service
Smelled like weed in the hallways and old food. The pool was not clean and had a dirty tint to it.
3 nachten verbleven in mei 2024
Reactie van General Manager op 18 mei 2024
Dear Kellie,Thank you for taking the time to provide your review. We regret to hear that your recent stay did not meet expectations. Your feedback is valuable to us and we are addressing these issues immediately to ensure a more pleasant environment for our guests. We appreciate your comments and hope to have the opportunity to provide you with a better experience on your next visit.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Yerenia

Súper gracias
1 nacht verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear Yerenia,Thank you for taking the time to provide your review of Newport Beachside Hotel and Resort. It is wonderful to hear you had an amazing experience with us. We look forward to welcoming you back again soon.Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

Akshay

Positief: Netheid
4 nachten verbleven in april 2024

8/10 – Goed

Adalton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Otimo local para ferias.
4 nachten verbleven in maart 2024
Reactie van General Manager op 15 mei 2024
Dear Adalton,Thank you for your review and for choosing Newport Beachside Hotel and Resort to host you during the holidays. We're delighted you enjoy our resort, and we hope to welcome you back soon for another unforgettable beachside getaway.Best Regards,Newport Beachside Resort Team

4/10 – Matig

MARELYS

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Demasiado consumo de marihuana
3 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Marelys,Thank you for making your voice heard. We strive to provide a comfortable and enjoyable atmosphere for all guests, so rest assured that we will discuss your concerns and take action. Hopefully, you will consider giving us another try in the future. Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

YORESLEIN

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Shaquan

Reisde met partner
Clean
3 nachten verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Shaquan,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your five-star experience! We are thrilled that our standard of cleanliness added to the overall enjoyment of your stay with us. It was a sincere pleasure to host you, and we look forward to welcoming you back again soon for another memorable visit. Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Yenika

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool and beach were great
1 nacht verbleven in mei 2024
Reactie van General Manager op 15 mei 2024
Dear Yenika,Thank you so much for the perfect rating. We are so happy to know that you enjoyed everything about your visit, including our relaxing pool and beach. It would be a pleasure to host you again soon, so hurry back. Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

German

Positief: Personeel en service
I didn't like the hotel
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear German,We're saddened to learn you did not like our property. If there are any specific concerns we can address, please let us know. We hope to see you again should you be back in the area.Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

ELISHA

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This place was the worst of the worst! The lobby smelled horrible, the lobby furniture was filthy! The room was even worse. The carpet was old, dirty and wrinkled. Someone could easily trip and fall. There was dirty water on the floor near the sink. There was NO WAY I was sleeping in that building. It was worse than a section 8 apartment building and in my opinion, equivalent to the Carter on the movie New Jack City. I immediately checked out, immediately!!!!
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Elisha,We're truly sorry to hear about your extremely disappointing experience at our hotel. Your comfort and safety are our top priorities, and it's unacceptable that you encountered cleanliness issues throughout the property. Your feedback is invaluable, and we will address these issues immediately to ensure they do not occur again in the future. We hope you'll consider giving us another chance to provide you with the exceptional stay we're known for and that you deserve.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Zamary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff excellent experience
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Zamary,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Newport Beachside Hotel and Resort!Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

Oscar, Hialeah Gardens

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The services at this property it is terrible! I would not recommend to stay here at all.
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Oscar,We're sincerely sorry to hear that you had a disappointing experience with our services during your stay. Our top priority is providing exceptional service to our guests, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address any issues to ensure improvements. We value your input and hope to have the opportunity to regain your trust in the future. Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Rodolfo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Overall, I have mixed feelings about this property. While I appreciate the convenient location near the beach and the fact that it has a private beach, I was disappointed by the age and musty smell of the hotel. Though construction is currently underway, I can only hope that future updates will improve the overall experience.
3 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Rodolfo,Thank you for your five-star review and for sharing your honest feedback. We're glad you enjoyed our convenient beachfront location and private beach. We also appreciate your patience with the ongoing construction and understand your concerns about the current state of the hotel. We are committed to improving our facilities and guest experience, and we hope to welcome you back in the future to a refreshed and updated environment.Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

Harrington

Negatief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eider

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Cheryl, Wakefield

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This has to be one of the most luxurious, private, beautiful properties on the east coast. Expensive, but phenomenal.
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Cheryl,Thank you so much for choosing to stay with us at Newport Beachside Hotel and Resort. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Best Regards,Newport Beachside Resort Team

4/10 – Matig

Brooke

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I do realize that the hotel is under a much needed renovation. However, the dust on the vents and in the room was awful. Also, the bathroom was very dirty in the corners. I may be a bit of a neat freak, but even those I was traveling with who are very laid back with cleanliness pointed out how dirty it was. The staff was very friendly, but when you list 'ocean view' note that you will be looking at a parking ramp or into another building. The beach area is beautiful though. I wish nothing but the best for this hotel and a speedy renovation.
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Brooke,Thank you for sharing your experience. During our renovation, we are addressing the cleanliness issues you've highlighted and improving our guest experiences. We appreciate your good wishes and hope to welcome you back to a refreshed and spotless environment soon.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Joseph

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Nice spot
3 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Joseph,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Newport Beachside Hotel and Resort soon for another great stay.Best Regards,Newport Beachside Resort Team

4/10 – Matig

Tahimi

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
El exterior del hotel excelente, la piscina, playa y alrededores bien, ahora el interior del Hotel habitaciones, pasillos, elevadores etc deplorables. Deberian invertir un poco mas en el pobre aspecto del hotel. Es una lastima.
3 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Tahimi,Thank you for staying with us and letting us know about your experience. We are currently undergoing a vast modernization project as part of our continued commitment to improve our facilities, and we appreciate your patience during this time. We hope to invite you back again as we think you will be impressed with our revitalized accommodations. Again, thank you for your feedback, and until your next visit, pleasant journeys!Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

Daniel W

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Staff was very rude upon check in. They only became more upset when I mentioned that we were supposed to have a king bed not a queen. Also the next morning we found a lot of bugs in our bathroom. When we mentioned it to them they stated that this was normal for this area. Due to all of this we left two nights early and stayed elsewhere.
4 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Daniel,Thank you for your review and for choosing to stay with us. Please accept our sincere apologies for any issues with our service or accommodations. Our hotel regularly undergoes pest control treatment; however, we will investigate your concerns further. We appreciate your feedback as it helps us improve, and we hope you will reconsider and give us another opportunity should you visit Sunny Isles Beach again.Best Regards,Newport Beachside Resort Team

8/10 – Goed

Jose A

Reisde met familie en kleine kinderen
Positief: Personeel en service
Good: Hotel it’s right on the beach, you have very good restaurants around a CVS across the street and transportation!! Bad: Rooms are old (they are doing some renovations) I have to ask for an upgrade of room ( the one who was assigned to us was smelly and they were working exactly on top of the room). At the end, my experience the hotel is in a very good location, the amenities are old but the customer service is very good!
4 nachten verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Jose,Thank you for taking the time to share your feedback. We're glad you appreciated our prime beachfront location, nearby restaurants, and convenient transportation options. However, we apologize for the initial issues with your room and are pleased that our team was able to accommodate your request for an upgrade. Your comments about our customer service are much appreciated, and we look forward to welcoming you back to a refreshed and improved hotel in the future.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service
Room was comfortable, hotel needs renovations but they are doing them. Walking distance to restaurants and stores
3 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Agnes,Thank you for your feedback. We're glad you found your room comfortable. We are actively working on improvements to modernize our facilities, and we're glad they didn't interfere with your comfortable stay. We look forward to welcoming you back to experience our updated hotel in the future.Best Regards,Newport Beachside Resort Team

6/10 – Redelijk

Meghan

Reisde met een groep, Reisde met familie
There was construction and several thingss closed that they did not mention until the day before we checked in.
4 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Meghan,Thank you for staying with us and for your feedback. We apologize if our modernization project caused limited access to our amenities and for any inconvenience. Our hotel is making many improvements we think you will be impressed with. Thank you for your continued patience during this time, and we hope to welcome you back so you may see our fresh new look firsthand.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

thomasine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort / hotel was beautiful and the beach was clean and lovely and the pool was the best ! The staff was very attentive and very polite , the view from my balcony was breathtaking, overall this has been one of the best places I stayed at so far
4 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Thomasine,We're thrilled to hear that you found our resort beautiful! It's wonderful to know that our staff was attentive, polite, and provided excellent service. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we really like the beach and the bar.They serve the best coconut shrimps.
2 nachten verbleven in april 2024
Reactie van General Manager op 8 mei 2024
Dear Linda,Thank you for your perfect rating! It was such a pleasure having you join us recently, and we're delighted you had the chance to relax on the beach and sample our tasty Coconut Fried Shrimp. Should your travels bring you back to the area in the future, we hope you'll consider joining us again!Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

Marcia

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
I received an email the day before check-in and after the date to cancel without penalty that the hotel was undergoing renovations. The lobby restaurant where I had hoped to have a sit down breakfast was closed for renovation. There was only a coffee bar with a few handheld breakfast choices. The are planning to renovate the rooms but the current condition is awful. Torn carpet, mold in showers, drains that don't drain, dresser drawer that won't stay closed and makes tripping hazard to get to bathroom. Not sure what they will do with the bathrooms but current layout has the toilet squeezed between the tub and the vanity with the toilet paper holder sticking into your side when you sit on the toilet unless you lean toward the tub. Would not recommend staying here until a long time from now when it is hopefully cleaned up.
1 nacht verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Hello Marcia,Thank you for taking the time to provide your review. We regret to hear about the issues faced with your accommodations and the restaurant closure during your recent visit. Our property is undergoing a modernization project as part of our continued commitment to make improvements, and we sincerely appreciate your patience. We apologize for the inconvenience caused and hope to welcome you back after the completion of the project for a more seamless visit.Best Regards,Newport Beachside Resort Team

2/10 – Ontzettend slecht

Michael

Reisde met een groep, Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don’t even know where to start. The hotel rooms are really really outdated. The carpet smells. It reeks of mold. Had to keep the balcony door open to air out the place. My room key had to be changed 5 times during my stay due to randomly not working. The staff was full of attitudes. They weren’t helpful at all. The parking situation is ridiculous. They make you pay for parking and then you have to drive across the street into a lot that’s shared with another company. A positive is the money they do spend on renovations was spent on their pool and bad areas. That was really nice. I would highly recommend NOT STAYING HERE.
2 nachten verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Michael,Thank you for providing your review. Your feedback is appreciated and we are incredibly sorry to hear about the problems you encountered during your stay. The issues with your room, staff, and inconvenient parking situation are all unacceptable and not the experience we want for our guests. We will address these issues with the appropriate teams. We hope that you will consider staying with us again to see how we have improved.Best Regards,Newport Beachside Resort Team

10/10 – Uitstekend

Raul

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Olga L

Reisde met partner
It was very sad, because it was a very important trip for me and my boyfriend, celebrating our aniversary, and we finally gotten permission from our jobs,we were very excited to think that everything was booked in time and the way we had always wanted, but it was totally disappointing because they ruined our vacation, we did not receive the room that we had requested with ocean view, front desk agent and guest service manager were very rude and did not care to help us, they give us a room far from the view, there was a lceiling leak cta we had to put towels to avoid slipping, coffe maker full of dust,and we got wake up in the mornings with a loud drill noise coming from the next room, our vacations was a very bad experience. Our trip to Miami was ruined, and our plans and desire to Return The hotel is very well located but the workers and managers have no control or skills of guest service 😟.
5 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Olga,We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation and any disappointment with the service and room. It's clear we could have done more to make your anniversary special. Rest assured, your comments will be relayed to our team to ensure we are meeting our high standards of guest satisfaction and hospitality going forward. It was our pleasure to welcome you, and we hope you'll consider coming back to see us in the future for a truly unforgettable getaway.Best Regards,Newport Beachside Resort Team