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Beoordelingen van Homewood Suites by Hilton Miami-Airport/Blue Lagoon

3 out of 5
Homewood Suites by Hilton Miami-Airport/Blue Lagoon
5500 Waterford District Drive, Miami, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 473 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 102 van 1000 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Hendrawan, Nieuw Vennep

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Foto’s op de websites zijn misleidend. Badkamer slecht onderhoud. WC moest dezelfde avond gemaakt worden vanwege defecte vlotter. Ligbad verouderd en roestig, waterafvoer deels verstopt waardoor je na 3 minuten douchen al tot de enkels in bak water stond. Geen lekkere slaapbank. Ontbijt was nog te doen.
3 nachten verbleven in april 2022
Reactie van Rogelio op 11 mei 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rogelio Perez Accounting

6/10 – Redelijk

ROSEANNE, CHAGUANAS

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Plumbing was a nightmare,shower drain clogged, (left serviceman fixing on checkin day and it was sorted in our absence) hot water worked sometimes. Not many hotels offer 2/2 so this was a plus! Package delivered during stay at hotel was 'lost' but found after departure but could not be located again when someone turned up to retrieve! Parking is far at either end of hotel. The staff was really great! Especially Noel, super helpful and friendly! 5 mins to the airport and wondetful shuttle driver and service.
6 nachten verbleven in april 2024
Reactie van Jason op 8 mei 2024
We're terribly sorry for the inconvenience you've experienced during your stay. We appreciate the feedback provided as it will be used to improve our hotel team as a whole to ensure these situations do not occur. Thank you and have a great day!

10/10 – Uitstekend

Kimone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in mei 2024
Reactie van Jason op 7 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Elmer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how close it was to the river, the fast food restaurants just walking distance, easy to get Uber and lift, pool was nice! Clean hotel! The people very nice!!
1 nacht verbleven in mei 2024
Reactie van Jason op 7 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

maria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay at! Thank you!!
2 nachten verbleven in april 2024
Reactie van Jason op 7 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Queco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Siempre la recomiendo al volver de viaje me encanta el lugar
1 nacht verbleven in april 2024
Reactie van adriana op 28 apr 2024
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Adriana Monroy

2/10 – Ontzettend slecht

Kevin, leicester

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon check-in the unit did not have clean linens. The room was not vacuumed and had red stains all over the rugs. There were ants all over the place in the unit. The air conditioner sounded like a truck engine was running in the room. There was hair all over the bathroom. The cleaning staff was very rude, we had a late checkout and they kept knocking on the door asking if we were leaving. While waiting for shuttle one of the beer kegs or wine kegs exploded and made a huge explosion like bang. There was only a Jersey Mike's and Panda express near by for food. The pool was nice but no towels for a few hours. The shuttle driver was the only nice part of our stay, he was very polite and professional.
1 nacht verbleven in april 2024
Reactie van Jason op 24 apr 2024
We're sorry for the inconveniences you experienced at the hotel. We appreciate your feedback as it will be used to resolve those issues for future reservations and improve our hospitality quality as a whole.

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport, has shuttle.
1 nacht verbleven in april 2024
Reactie van Jason op 25 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine with me as love this place an close by to the airport will recomend other to this place
3 nachten verbleven in april 2024
Reactie van adriana op 22 apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jason op 19 apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Redelijk

Deborah

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Jason op 11 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shuttle runs from 6AM - 11PM. We found this out after booking…. We were able to get a taxi from MIA to the property as our plane arrived after 11PM. A nice property! Very busy with people taking cruises.
1 nacht verbleven in april 2024
Reactie van SP op 10 apr 2024
Dear Peter,Thank you for your 5-star review and the information you shared for our Expedia travel community. I am glad to hear that you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was not great but honestly that is the only negative thing about this hotel. It wasnt horrible but just not the greatest. So many more possitive things to list about this hotel; Beautiful lagoon nearby, peaceful and convenient location. Nice pool beside the lagoon. Everything is very clean and fresh. A lot of nearby places to visit. You can see the airport from the hotel. They have shuttles to the the hotel which we definitely took advantage of. The staff are all amazing! So cheerful, friendly and helpful. I especially had multiple positive encounters with one of the front desk staff named Shaneese and she was absolutely wonderful!
8 nachten verbleven in april 2024
Reactie van SP op 10 apr 2024
Thank you for your 5-star review and wonderful shout out to our hard-working, amazing team! I will be sure to share your comments with them. Please stay with us again soon!

8/10 – Goed

Elizabeth, Dansville

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here back in 2018 and chose this property again because of the "suite" option. We had 2 bedrooms with a common living area which included a small kitchen. Several of the outlets in our suite did not work. When I went to use the hairdryer in the bathroom of the master bedroom, it only had one prong to put in the outlet, as the other was pushed in. When I took the hairdryer to the front desk, the staff member looked for another one for me and said they did not have one and that housekeeping would have to bring me one in the morning (which they never did). We were OK because we had the second bathroom; however, if we did not, my daughter would have had to go to bed with a wet head. Overall, we would choose to stay there again if cruising out of the Miami port.
2 nachten verbleven in maart 2024
Reactie van jason op 8 apr 2024
We apologize for that inconvenience and greatly appreciate your feedback. Thank you for staying with us and hope to see you again soon.

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk was very helpful
1 nacht verbleven in april 2024
Reactie van jason op 7 apr 2024
We appreciate your feedback. Thank you for staying with us!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van jason op 7 apr 2024
We appreciate your feedback. Thank you for staying with us!

8/10 – Goed

Krystal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn’t like the fact that parking is not included in the stay
1 nacht verbleven in april 2024
Reactie van Jason op 4 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Lashon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason op 3 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Kiara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean . Great area , staff very helpful
3 nachten verbleven in maart 2024
Reactie van jason op 6 apr 2024
Thank you for staying with us. We appreciate your feedback!

4/10 – Matig

Jamie

1 nacht verbleven in maart 2024
Reactie van adriana op 20 apr 2024
Dear Jamie,We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Kelvyn

3 nachten verbleven in maart 2024
Reactie van Jason op 19 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Orlando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La Suite seleccionada con 2 habitaciones fue perfecta para acomodar a toda mi familia.
2 nachten verbleven in maart 2024
Reactie van Jason op 27 mrt 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Asuncion Cielo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was in room 210 and was not able to sleep! There was noise outside like drumming going on and theres someone tapping the wAlls!
1 nacht verbleven in maart 2024
Reactie van Jason op 27 mrt 2024
We apologize for the inconvenience and appreciate your feedback as it will help us improve on those situations. Thank you for staying with us!

8/10 – Goed

George

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason op 27 mrt 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Cindi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property with great rooms
1 nacht verbleven in maart 2024
Reactie van jason op 22 mrt 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Deneisha

Positief: Netheid, staat van de accommodatie en faciliteiten
Stay was good.
1 nacht verbleven in maart 2024
Reactie van adriana op 21 mrt 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

2/10 – Ontzettend slecht

John, Sanger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They gave us the wrong room.
1 nacht verbleven in maart 2024
Reactie van Jason op 13 mrt 2024
We apologize for the inconvenience and appreciate your feedback as this will be used to help improve our hotel team for future references.

6/10 – Redelijk

Simon

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Location was great, lots of fast food around & close to airport. Good for a night or two.
1 nacht verbleven in maart 2024
Reactie van jason op 12 mrt 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Elizabeth, Traverse City

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van jason op 9 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chose this hotel because it allowed for my group of 6 to be in the same room so we didn’t have to pay for 2 rooms.
1 nacht verbleven in maart 2024
Reactie van Jason op 7 mrt 2024
Thank you for staying with us! We appreciate your feedback.

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason op 4 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

DAVID

Reisde met partner
Would recommend and we will certainly be returning , quiet and handy for nice Italian restaurant 3 min walk , supermarket 6 min walk. Free shuttle from airport , 10 min wait . Shuttle to cruise port $15 per person
1 nacht verbleven in maart 2024
Reactie van adriana op 3 mrt 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Freeman

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some people may not like it due to the noise factor, which was not bad, but I enjoyed watching the planes arrive and take off.
2 nachten verbleven in februari 2024
Reactie van Jason op 27 feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 – Uitstekend

sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was far nicer than the other hotels we stayed at pre-cruising. This was a post cruise add-on after flight cancellation. The hotel was beautiful it was clean. It’s very nice to have separate rooms for kids to go to bed at parents to stay awake. it was great having a kitchenette. The only complaint I have about the entire hotel stay was we had requested a wake up call that we did not ever receive so thank goodness the phones were working and got us up on time for our third attempt at flying home.
1 nacht verbleven in februari 2024
Reactie van Jennifer. op 25 feb 2024
Hello, dear guest. Thank you very much for your comments, we are glad you had a great time. We are sorry that the wake up call did not work, we will work on the system so that it does not happen again. We are waiting for you soon, you are welcome to our house.

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was outstanding (late eve)
1 nacht verbleven in februari 2024
Reactie van Jason op 23 feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 – Uitstekend

Katie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like that it felt like home away from home. My family and I felt safe and secured while being close to the things we wanted to do in Miami.
4 nachten verbleven in februari 2024
Reactie van Jason op 23 feb 2024
We appreciate your feedback. Thank you for staying with us!

10/10 – Uitstekend

Lori, Lynn

Reisde met familie
Negatief: Personeel en service
We received the wrong information about when our port shuttle would be getting us when we checked in. We don’t know this at the time, obviously. The morning of our cruise we were called 30 minutes before we were to get the shuttle to be told they were there and would wait. We threw everything together and were downstairs 7 minutes later only to be told that the shuttle left without us and that we could wait an hour or that we could call a taxi. Omar proceeded to tell us that “I didn’t make the error so I’m not fixing anything”. I’m a Hilton Honors member and have been for years and I’ve never had this experience. So disappointed.
1 nacht verbleven in februari 2024
Reactie van adriana op 19 feb 2024
Dear Lori,Thank you for the great review of our hotel! We are glad that you enjoyed your stay,but I am sorry to hear about the misunderstand shuttle port situation, We hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

David

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very clean! Felt like a home away from home. Friendly, helpful staff. Would stay again.
2 nachten verbleven in februari 2024
Reactie van adriana op 19 feb 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your our nice staff, we hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 – Goed

Jose

5 nachten verbleven in januari 2024
Reactie van adriana op 19 feb 2024
Dear Joset,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 – Goed

Gilda

Reisde met familie
2 nachten verbleven in februari 2024
Reactie van adriana op 19 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 – Goed

Trevor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Jason op 15 feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Lucia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and experience!
1 nacht verbleven in februari 2024
Reactie van Jason op 15 feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy and convenient
1 nacht verbleven in februari 2024
Reactie van Jason op 15 feb 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Arlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and bathroom is clean. The lobby smells so clean, fresh, and welcoming. I will definitely go back to this place when I go back to cruise
1 nacht verbleven in februari 2024
Reactie van adriana op 11 feb 2024
Dear Arlene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Murthlene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van adriana op 10 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 – Goed

gwendolyn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pickup at airport took long. Hotel was called several times before they answered to let them know the shuttle pickup station. Expedia and hotel didn't link that the reservation was prepaid. They charged me twice for the room which was returned but hasn't posted in my account. Great way to start a vacation!
1 nacht verbleven in januari 2024
Reactie van adiana op 1 feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Stay
1 nacht verbleven in januari 2024
Reactie van adriana op 28 jan 2024
Dear Jacqueline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Jennifer

1 nacht verbleven in januari 2024
Reactie van adriana op 28 jan 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

8/10 – Goed

Rajesh Kumar

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van adriana op 26 jan 2024
Dear Rajesh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager

10/10 – Uitstekend

Linda

Love Homewood Suites!
Love Homewood Suites! Spacious, always clean, kitchen is great!
1 nacht verbleven in januari 2024
Reactie van adriana op 26 jan 2024
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adriana MonroyAssistant General Manager