Luxe beddengoed, donsdekens, een kluis op de kamer, een bureau
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Beoordelingen van Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 528 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 1008 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Johnny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A unique hotel with a French atmosphere. The rooms are spacious, clean and nicely decorated. The options for breakfast, lunch and dinner are special and very tasty. This is the perfect hotel to enjoy.
2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 5 apr 2024
Dear Johnny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

AEM

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not 5 star quality.
This hotel could be great, but they drop the ball a lot. This starts with the rooms being not that well maintained. Some doors are crooked and there is no furniture on the balcony. We tried the spa. It's supposed to have 2 bubble baths, but neither of them actually bubbles and there is a lot of mold on the walls and ceiling. We booked a romantic getaway for 2, but that lacks even more: The bubblebath again doesn't bubble and fits only one person (weird). The steam bath doesn't have light, making it creepily dark. The steam keeps blowing right in the middle and nevers tops, so couples need to sit far apart. There is constantly a cold airco blowing while getting the massage which really doesn't feel good. Asked to turn it off, they said it was off.. but they actually turned it off later. Went to the sports bar. Got half a margarita, a tequila sunrise without tequila and a Mojito without sugar. Opening hours of venues are just weird.. Like you open the pool in the morning, but cannot order any F&B until 11. Why?? When the pool closes, the whole garden closes, so you cannot take a nice stroll in the evening. The hotel has a lot of potential, but they really need to up their game to be a 5 star hotel.
3 nachten verbleven in april 2023
Reactie van Dey Medina, Quality Officer op 13 apr 2023
Dear AEM,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

Anoniem, Taipei

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nice hotel, beautifully located on the shore. Great view, very nice swimming pool area. Rooms were a bit outdated and not well maintained, also did not feel like it was very clean. Might be the carpet in the room, I don’t know why hotels do that in such humid and warm places. Special thanks though to Russel from the bar, who gave as the most warm welcome!
1 nacht verbleven in maart 2020

10/10 – Uitstekend

WINDIE J

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buffet (brunch) and the Spiral Dinner Buffet were excellent!
5 nachten verbleven in mei 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear WINDIE J,Thank you for your review. We are delighted to know that you enjoy dining in at Spiral. It has been a pleasure to serve you.

10/10 – Uitstekend

Qi Huang

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent!
2 nachten verbleven in mei 2024

4/10 – Matig

Earl

Negatief: Voorzieningen
The property at one time or another was operating i-2 elevators out of a total of 6. The property is closing at the end of June for remodeling/possible sale. As a result the staff wasn't motivated to properly accommodate guests. Just wish Expedia knew about the situation in advance
5 nachten verbleven in mei 2024
Reactie van Nina Noveno, Guest Experience Manager op 21 mei 2024
Dear Earl, Thank you for sharing your feedback regarding your recent stay. Rest assured that we take measures to address these issues, ensuring a better experience for our guests. Your comments about staff motivation are duly noted, and we will address this internally. We appreciate your understanding and hope to welcome you back in the future. Kind regards,

10/10 – Uitstekend

JIA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
편안하게 잘 쉬다가 왔어요 3박 했는데 가격 대비 좋았네요
3 nachten verbleven in mei 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear JIA,We are delighted to know that you had a good rest during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests’ experience. It has been our pleasure to serve you.

6/10 – Redelijk

Rommel Dela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s disappointing that the pool closes at 7pm on a very hot weather. It should at least be extended until 9pm to utilise the pool bar as well.
1 nacht verbleven in april 2024
Reactie van Nina Noveno, Guest Experience Manager op 9 mei 2024
Dear Rommel,Thank you for your feedback regarding your recent stay with us. Your input is valuable to us and will be shared with the relevant team for consideration. We aim to provide a comfortable and enjoyable stay for all our guests and will take your comments into account for future improvements. Kind regards,

10/10 – Uitstekend

Benedicto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best hotel in Manila yet tThd greeters,beauthe most affordable. Thank you so much for making it accessible to the middle class. No wonder there are a stream of guests continuing all hours of the day. The greeters beautiful in their splendor Filipina dresses make guests feel at home. Two places, a restaurant brimming with a cornucopia the most scrumptious Philippine delicacies, band strategically situated Ina magnificent circular stairway playing soft and easy-listening music was add a Deja Vu to the local Filipino guests. A snack place provided a familiar place for those who favor light c snacks .Thanks for a most wonderful place. benmanzano@gmail.com, photographer, writer, freelance reporter.
3 nachten verbleven in maart 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear Benedicto,Thank you so much for your kind words. We appreciate you for acknowledging our staff as we are committed to providing only the best quality of service that our guests deserve. It has been our pleasure to serve you.

10/10 – Uitstekend

Allen, San Antonio

Reisde met een groep, Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For an older Plaza this place is a work of aet, great stadf and best room service memu in Manilla
2 nachten verbleven in april 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear Allen,Thank you for your review. We appreciate you for acknowledging our place, staff, as well as the food menu. It has been our pleasure to serve you.

10/10 – Uitstekend

Agnes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
2 nachten verbleven in april 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear Agnes,Thank you for your review. We appreciate you for acknowledging our staff, rooms, as well as the work that we do with our Cat Sanctuary. We are committed to providing only the best service possible to our guests. It has been our pleasure to serve you.

8/10 – Goed

Insiyah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Gonzalito

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is good and excellent. No complains
1 nacht verbleven in mei 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear Gonzalito,Thank you for your 5-star rating! We are delighted to know that you enjoyed your stay with us and found everything good and excellent. It has been our pleasure to serve you.

4/10 – Matig

Rosemay

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

MARLON

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
2 nachten verbleven in april 2024
Reactie van Nina Noveno, Guest Experience Manager op 2 mei 2024
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,

8/10 – Goed

Mary Joy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the food at Spiral.
2 nachten verbleven in april 2024
Reactie van Nina Noveno, Guest Experience Manager op 2 mei 2024
Dear Mary Joy, Thank you for taking the time to review your dining experience at Spiral. We are delighted to hear that you enjoyed the food during your visit. Your positive feedback will be shared with our culinary team, serving as an encouragement to maintain the high standards we strive for. We look forward to welcoming you back for another exceptional dining experience. Kind regards,

2/10 – Ontzettend slecht

kouihi

3 nachten verbleven in april 2024

8/10 – Goed

Francisco

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 3 mei 2024
Dear Francisco,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Ma Regina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
2 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 3 mei 2024
Dear Ma Regina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

2/10 – Ontzettend slecht

Vivian

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
2 nachten verbleven in april 2024
Reactie van Nina Noveno, Guest Experience Manager op 29 apr 2024
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 – Uitstekend

Amelia

2 nachten verbleven in april 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear Amelia,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
2 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 24 apr 2024
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Ireneo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
3 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 24 apr 2024
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Thomas Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 24 apr 2024
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

May

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love the place the pool too
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 22 apr 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

celda

3 nachten verbleven in april 2024
Reactie van Guest Experience Department op 22 mei 2024
Dear celda,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 – Uitstekend

celda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice lobby but needed more lightings it’s to dark
4 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 22 apr 2024
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

RIGO

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 22 apr 2024
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

Sheree Ann

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
3 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 22 apr 2024
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

4/10 – Matig

Lyka

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 18 apr 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
3 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 18 apr 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Lorna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is very friendly and helful..very kind
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 15 apr 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

Merlinda

1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 3 mei 2024
Dear Merlinda,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Tina

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 15 apr 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

William

2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 3 mei 2024
Dear William,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

Eleanor

The room smelled musty or it may be the cleaning solution .
1 nacht verbleven in april 2024
Reactie van Nina Noveno, Guest Experience Manager op 11 apr 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 – Goed

Tien

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 11 apr 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Jannice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 11 apr 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
3 nachten verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 5 apr 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

Takayoshi

2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 24 apr 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Rommel Napoleon, Pittsburg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommended!!!
1 nacht verbleven in april 2024
Reactie van Dey Medina, Quality Officer op 4 apr 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

SOHAIL

Positief: Netheid
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
4 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 5 apr 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

6/10 – Redelijk

Takayoshi

4 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 22 apr 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

YUTA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We have to wait for elevevator for long time evety time because only few elevevators works. There is long long line at checking out time.
1 nacht verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 5 apr 2024
Dear YUTA,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 – Matig

Herbie

Positief: Netheid, personeel en service
rooms are dated there are a lot better rooms with in the price range.
2 nachten verbleven in maart 2024
Reactie van Nina Noveno, Guest Experience Manager op 30 mrt 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,

6/10 – Redelijk

Cielo

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 11 apr 2024
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is beautiful with nice on-site restaurants, especially Spirals and Snaps Sport Bar. Staff at Snaps and Pool side were great, personable and attentive. Doorman all helpful, especially Bill who assisted with transportation and recommendation places. Property doesn't have to many other restaurants nearby to walk to. Dislikes are water was disrupted for 2 days. Second day was over 6 hours with no water for Shower/toilet/drinking. Hotel should have provided more of their drinking water while service was out. Just allot of sorry's for 2 days. Room keys had to be fixed as they deactivated every day. Allot of getting to room and key didn't work,. Elevators took long wait times with volume of people for several days. Had to use the staff/service elevator a couple times that staff was running because of this. Had to extend the stay by one day since airline changed. Front desk could have easily done this; but instead told me to make a reservation for another additional day and then had to recheck back in again. This is a simple function to extend the stay if rooms are available that can be done fast by them, especially to stay longer in the same room.
2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 5 apr 2024
Dear William,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

Seiko

3 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 4 apr 2024
Dear Seiko,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Uitstekend

Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 4 apr 2024
Dear Ellen,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Goed

Gary

Reisde met partner
Thought that the dinner buffet was good but over priced for what you get
2 nachten verbleven in maart 2024
Reactie van Dey Medina, Quality Officer op 4 apr 2024
Dear Gary,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer