Dear Frederik,First of all, thank you for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil.I have taken your feedback to the responsible Department Heads to avoid such mistakes in the future, which in no way corresponds to the high standard we aim to offer our guests on a daily basis. If you give us another chance, we will be happy to convince you with a better service.Yours sincerely,Guest Experience Department

Dear Guest, Thank you for your 4 points rate. Hope to welcome you again very soon. Kind regards, Nina Torriani

Dear Guest, Thank you for the valuation 5 stars! Was a pleasure had you in our Hotel. We would like to receive you again on the future, Kind regards, Aina Mena Guest Experience.

Dear Mr. Eric, First, let me show you my sincere gratitude for taking the time in sending us your positive review. We are very happy to hear you enjoyed your holidays with us and are looking forward to welcoming you back soon! Thank you very much for your kind words about our staff, breakfast and location. Warm regards from the Villamil

Dear Mr.Jonathon,Thank you for taking the time to write a review after your recent stay at Secret Mallorca Villamil.We will take note of your comment.We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.Rest assured that we will do our best to review any negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.With kind regards

Dear Mrs.Kerstin,Thank you for taking the time to write a review after your recent stay at Secret Mallorca Villamil.Thank you very much for your a very nice comment about our hotel and on the other side we are very sorry for the incident at the door of your terrasse. Rest assured that we will do our best to review any negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.Yours sincerely,Monika KrejcovaGuest Experience Manager

Dear Mr.PaulFirst of all, thank you for sharing your experience with us and for the trust you have deposited in Secret Mallorca Villamil.Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel.Thank you for being our guest. We are looking forward to welcome you and your family again very soon.Receive my best regards, Guest experience Department

Sehr geehrte Frau AntoinetteZunächst einmal vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen und für das Vertrauen, das Sie in Secret Mallorca Villamil gesetzt haben.Auch herzlichen Dank für Ihre positive Bewertung. Wir sind froh zu hören, dass Sie Ihren Urlaub in unserem Hotel genossen haben.Vielen Dank, dass Sie unser Gast waren. Wir freuen uns darauf, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

Dear Mr.JasonFirstly, thank you for sharing your experience with us and for the trust you have placed in Secret Mallorca Villamil.Also, thank you very much for your positive review. We are glad to hear that you enjoyed your holiday at our hotel.Thank you for being our guest. We look forward to welcoming you and your family back soon.Yours sincerely,

Dear Mr.VivekFirstly, thank you for sharing your experience with us and for the trust you have placed in Secret Mallorca Villamil.Also, thank you very much for your positive review. We are glad to hear that you enjoyed your holiday at our hotel.Thank you for being our guest. We look forward to welcoming you and your family back soon.Yours sincerely,

DearbMr.RichardFirstly, thank you for sharing your experience with us and for the trust you have placed in Secret Mallorca Villamil.Also, thank you very much for your positive review. We are glad to hear that you enjoyed your holiday at our hotel.Thank you for being our guest. We look forward to welcoming you and your family back soon.Yours sincerely,

Dear Mr.MortezaI am sorry for not being able to meet your expectations.Kind regards

Dear Jason,First, let me show you our sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at Secrets Mallorca Villamil. Sincere thanks for your excellent comments and positive feedback. We really appreciate your good comments about the location, the food and our staff. I can assure you that there is no better motivation for an employee than the recognition by a customer. We will pass on your kind words to the entire Secret Mallorca Villamil Resort & Spa team. We are all looking very much forward to welcome you again.Your sincerly,Guest Experience Department

Dear GuestThank you very much for your positive review!We are very pleased that you enjoyed your stay with us.We would be happy to welcome you back again soon.With kind regards,

Dear GuestThank you very much for your positive review!We are very pleased that you enjoyed your stay with us.We would be happy to welcome you back again soon.With kind regards,

Dear guest,First of all, thank you for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. I really appreciate the excellent comments about our location. We are very sorry that we could not convince you with the service and food at our hotel. Please be assured that we will do our best to review the negative aspects of your stay with us, as the well-being of our guests is very important to us and is our top priority.We hope that one day you will give us a second chance.Yours sincerely,Guest Experience Department

Dear Mr.Mrs Ross,Thank you very much for your fedback.It is avery nice to know that you have enjoyd your holiday with us.Thank you for being our guest.We are looking forward to see you very soon.With kind regards

Dear GuestThank you very much for your positive review!We are very pleased that you enjoyed your stay with us.We would be happy to welcome you back again soon.With kind regards,

Dear Nicole,Thank you for taking the time to write a review after your recent stay at Secret Mallorca Villamil.We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.Rest assured that we will do our best to review any negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.I am very sorry to hear that you were disappointed during your stay due to the inconveniences you mention in your review. I have taken your feedback to the responsible Department Heads and asked them to share it with their teams,to avoid such mistakes in the future, which in no way corresponds to the high standard we aim to offer our guests on a daily basis. If you give us another chance, we will be happy to convince you with a better service.Your sinceraly,Guest Experience Department

Dear Mr.Thierry,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at the Villamil.Thank you for being our guest. We are looking forward to welcome you and your family again very soon.With kind regards

Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your feedback.we hope that you had a very nice stay with us!?We are looking forward to welcome you and your family again very soon.Thank you for beeing our Guest.Best regards from MallorcaGuest Experience Department

Dear Ljijana,First, let me show you my sincere gratitude for taking the time in sending us your feedback.We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.We are sorry for not being able to meet their expectations.With kind regards

Dear Susanne,Thank you for taking the time to review Hotel Villamil after your stay.We were very pleased to receive your positive feedback.The well-being of our guests is very important to us and has the highest priority.Your positive feedback is very important to us.I will share it wit all our departtments. Thank you very much for being our Guets.We are looking forward to welcome you and your family again very soon.With kind regards from Mallorca

Dear Mike,We are very sorry that we could not fully convince you of our hotel and we apologise very much for the inconvenience caused.I am very sorry that you have been disturbed by the tobacco smoke.Have you asked to change your room?Rest assured that we will do our best to review the negative aspects of your stay with us, as the well-being of our guests is very important to us and has the highest priority.We hope that one day you will give us a second chance.With kind regardsMonika Krejcova

Dear Mr.Juan,We are very sorry that we were not able to fully convince you of our hotel and we apologise very much for the inconvenience caused. The well-being of our guests is very important to us and is our top priority.We hope that one day you will give us a second chance.With kind regardsMonika KrejcovaGuest Experience Manager

Dear Robert,Gracias por tomarse el tiempo de escribir una reseña tras su reciente estancia en Secret Mallorca Villamil.Sentimos mucho no haber podido convencerle plenamente de nuestro hotel.Me gustaría decirle que el bienestar de nuestros huéspedes es muy importante para nosotros y es nuestra máxima prioridad.Esperamos que algún día nos dé una segunda oportunidad.Atentamente,

Dear Mr.Lars,First, let me show you my sincere gratitude for taking the time in sending us your review through Trip Advisor and for the trust you have placed in our hotel, by choosing it for your stay at the Villamil.I really appreciate the excellent comments about our breakfast buffet, the room and particularly our staff. I can assure you that there is no better motivation for an employee than the recognition by a customer. Also I am very happy to hear that you have enjoyed your stay with us.Thank you for being our guest. We are looking forward to welcome you again very soon.With kind regardsMonika KrejcovaGuest Experience Manager

Dear Donna,First of all, allow me to express my sincere thanks for taking the time to send us your review and for the trust you have placed in our hotel by choosing it for your stay at the Villamil.I really appreciate the excellent rating.Thank you for being our guest. We are looking forward to welcome you and your family again very soon.With kind regards from mallorca

Dear Per-ErikFirst of all, thank you very much for sharing your experience with us and for the trust you have deposited in Hotel Villamil.Sincere thanks for your positive feedback.Thank you for being our guest. We are looking forward to welcome you very soon.Receive my best regards,

First of all we would like to thank you for taking the time to review Villamil Hotel. We are very sorry that we could not meet all of your expectations. Customer experience is very important to us and we want you to know that we have carefully considered your feedback. We hope you can give us a second chance to welcome you so you can see the improvements and have a good stay. Greetings from Mallorca,

Sehr geehrter Herr Mathias, vielen Dank, dass Sie sich die Zeit genommen haben, das Hotel Secrets Mallorca Villamil nach Ihrem Aufenthalt zu bewerten, sowie für Ihre positiven Kommentare. Ihr Feedback hilft uns auch, unseren Service weiter zu verbessern. Für weitere Fragen und Anliegen stehen wir Ihnen gerne zur Verfügung. Mit freundlichen Grüßen.

Dear Mr.and Mrs We are very sorry that we could not meet your expectations. kind regards Monika Krejcova Guest Experience Manager

Estimado Sra Ingrid, Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones. Asimismo le agradecemos su valoración positiva. Quisiera mostrarle nuestro más sincero agradecimiento por sus comentarios excelentes. Le aseguro que no hay mejor motivación para nosotros que el reconocimiento de un cliente. Esperamos poder saludarle de nuevo en un pronto futuro. Atentamente

Dear Mr.Lodovico First, let me show you my sincere gratitude for taking the time in sending us your review. I really appreciate the excellent comments aboute our Hotel? Thank you for being our guest. We are looking forward to welcome you again very soon. kind regards from Mallorca

Dear Mr and Mrs, First, let me show you my sincere gratitude for taking the time in sending us your review . I really appreciate the excellent comments about our location and staff. Regarding your comments about the food. We would also like to sincerely apologize for the inconvenience this has caused. We hope that you will give us another opportunity to welcome you to the hotel so that we can improve your experience and change your perception. Greetings from Mallorca,

Sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our staff and our location. Thank you for being our guest. We are looking forward to welcome you again very soon. kind regards

Sra. Simone, Em primeiro lugar, obrigado por compartilhar sua experiência. Tomamos nota do seu comentário e pedimos desculpas por não ter atendido às suas expectativas. Garanto-vos que comentários como os vossos dão a estima para continuarmos no nosso esforço diário e é nosso compromisso mostrar que podemos fazê-lo sentir-se surpreendido e especial durante a sua estadia connosco. Esperando que você nos dê outra chance no futuro de mostrar nossas melhorias, nós lhe enviamos uma calorosa saudação.

Dear Customer, First of all, we want to thank you for taking the time to share your opinion of the Villamil hotel with us on Google, as well as for the positive comments about our staff, the cleanliness and characteristics of the room, the terrace, the breakfast and snacks from the Preferred-club. Regarding your comments on the location of the hotel entrance and the variety of the meal plan, we are very sorry that we have not been able to meet your expectations. Regarding the lack of sunbeds because people were reserving them with towels, we want to let you know that it is not allowed to reserve the sunbeds outside the time of use of them. We are sorry that we have not been able to meet all of your expectations and we would like to welcome you back at the hotel Villamil so that we can offer you a good stay and improve your last experience and overall perception. Kind regards from Mallorca,

Dear Customer, We want to thank you for taking the time to rate the hotel Villamil on Expedia, as well as for the positive comment about the room. Regarding the dimensions of the bathroom, we are sorry that we have not been able to meet your expectations. Still we look forward to welcoming you back to our hotel so that you can have a good and relaxing stay. Kind regards from Mallorca,

Gracias por su cooperacion. Un saludo.

Sehr geehrte(r) Frau/Herr ., herzlichen Dank für Ihr Feedback auf Expedia, wir freuen uns, dass Sie Ihren Urlaub bei uns genossen haben. Wir bedanken uns auch recht herzlich für ihre positive Bewertung über unsere Hotelanlage und Zimmer. Wir hoffen Sie in Zukunft wieder willkommen heißen zu dürfen.

Cher client, Merci beaucoup pour vos commentaires positifs sur notre emplacement. En espérant vous accueillir pour votre prochain séjour chez nous. Recevez mes meilleures salutations.

Sehr geehrte(r) Frau/Herr Vielen Dank für die Zeit, die Sie sich genommen haben, indem Sie das Hotel Secrets Mallorca Villamil nach Ihrem Aufenthalt bewertet haben. Wir haben uns sehr über Ihr positives Feedback gefreut. Wir hoffen sehr, Sie in der nahen Zukunft ein weiteres Mal bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen,

Dear guest, First of all, thank you for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. Also sincere thanks for your positive review. We are glad to hear that you enjoyed your holiday in our hotel. We really appreciate your positive comments about our staff, location and facilities. Hoping to welcome you for your next stay with us. Receive my best regards,

Dear Guest, First of all, thank you very much for sharing your experience with us and for the trust you have deposited in Secrets Mallorca Villamil. Sincere thanks for your excellent comments and positive feedback. We really appreciate your good comments about the location, the food, rooms, cleanleness and our staff. Thank you for being our guest. We are looking forward to welcome you and your family again very soon. Receive my best regards,

Sehr geehrter Gast, herzlichen Dank für Ihr Feedback auf Expedia.com. Wir freuen uns, dass Sie trotz einiger Unannehmlichkeiten Ihre Zeit bei uns genossen haben. Ich darf mich für die Schwachstellen bei Ihnen entschuldigen, Ich hoffe sehr, Sie dennoch wieder einmal bei uns begrüssen zu dürfen und verbleibe, mit freundlichen Grüssen,

Sehr geehrter Gast, Vielen Dank für Ihre 5 Sterne Bewertung. Wir würden uns sehr freuen Sie ein weiteres Mal in unserem Hause willkommen zu heißen. Mit freundlichen Grüßen,