Dear Marinus Joey,We cannot thank you enough for your great feedback.We will pass on your ratings to our lovely team!It is fantastic to learn you had a good time.Wishing you come back soon.Kindest Regards,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Jago, Thank you for taking the time to share your feedback following your stay with us. At Riu we pride ourselves on the highest standards of service and we strive to continuously improve the standard each of our guests receive, therefore we are sorry that we have fallen short on this occasion. We are sorry to hear that the bathroom´s design was not to your liking and for the effect that this had on your experience. Please rest assured, your feedback has been shared with our management team in order to discuss the potential need for change as it is our hope you will consider a future visit and share a better experience. Please receive our warmest regards, Hotel Riu Plaza España Online Reputation Manager

Estimado Miguel,Muchas gracias por alojarse con nosotros y por compartir su comentario.Creemos firmemente que los huéspedes son lo primero, por lo que nos entristece saber que fallamos en ofrecer la mejor estancia. Por favor acepte nuestras disculpas, si lo desea puede presentar una reseña formal a través de su canal de reservas.Su reseña será enviada al departamento de dirección. Continuamos trabajando para mejorar nuestra oferta.Sentimos mucho saber de su desagrado.Esperamos tener la oportunidad de volver a hospedarle.Atentamente,Hotel Riu Plaza EspañaOnline Reputation Management

Dear Chien,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciada Laura Alejandra Hinojosa,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos pertinentes.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear joanne,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciada Jimena,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager