Exterieur

Beoordelingen van Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 1511 van 3472 beoordelingen" "
Gastenscore: 8 - Goed. 963 van 3472 beoordelingen" "
Gastenscore: 6 - Redelijk. 458 van 3472 beoordelingen" "
Gastenscore: 4 - Matig. 259 van 3472 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 281 van 3472 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Hayo

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Customer Service op 11 feb 2024
Thanks for the 8/10 rating, Hayo!We're thrilled you enjoyed your time at Holiday Inn Los Angeles-LAX Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 – Uitstekend

Reinoud

1 nacht verbleven in september 2022
Reactie van Customer Service op 16 sep 2022
Thank you for the fantastic rating, Reinoud!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Los Angeles-LAX Airport! We can't wait to see you again soon.

10/10 – Uitstekend

Chris

Positief: Netheid, voorzieningen
Was a great service and the hotel it’s very clean thanks all of u at holiday inn
1 nacht verbleven in mei 2024

4/10 – Matig

Susan

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in mei 2024

6/10 – Redelijk

DENNIS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hot water while we stayed
1 nacht verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
We appreciate your feedback regarding your recent stay. We regret to hear about the issue with the hot water during your visit. Your experience is important to us, and we apologize for any inconvenience this may have caused. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Matthew

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Armando Vicente

Reisde met een groep, Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Todo bien!!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Thank you for your feedback! We're thrilled to hear that everything went well during your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Gil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All perfect
1 nacht verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Thank you for your feedback! We're thrilled to hear that everything was perfect during your stay. Our team strives to provide exceptional service and a comfortable environment for all our guests. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Jose Antonio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El staff muy amable y las instalaciones en muy buenas condiciones y limpias. Sobretodo el baño.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Gracias por su comentario, Jose Antonio. Nos alegra saber que encontró nuestro personal amable y nuestras instalaciones en muy buenas condiciones y limpias, especialmente el baño. Nos enorgullece mantener altos estándares de limpieza y servicio. Esperamos tener el placer de recibirlo nuevamente en el futuro. ¡Saludos cordiales!

8/10 – Goed

Alejandro

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Please clean the carpet it was dirty.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 28 mei 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet during your stay. Cleanliness is a top priority for us, and we regret that this was not reflected during your visit. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 – Goed

channon

Positief: Netheid, personeel en service en voorzieningen
There were protesters. They were kind of noisy. But other than that, I’d stay here again.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Thank you for sharing your feedback. We're glad to hear that despite the noise from the protesters, you would consider staying with us again. We strive to provide a comfortable environment for all our guests, and your understanding is greatly appreciated. We look forward to welcoming you back in the future.

10/10 – Uitstekend

shauneil

Positief: Voorzieningen
The only thing for the price thats being offered at least 2 bottles of water 💧 can be given as not every one drinks coffee
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Thank you for your feedback. We appreciate your suggestion regarding the provision of bottled water in the rooms. Your input is valuable to us as we strive to enhance our guests' experience. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future. Safe travels!

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luggage holding service. Shuttle to airport. Laundry. Good food on site. Friendly and helpful concierge. Beds comfy and clean. Awesome shower pressure and products. Would stay again.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated our luggage holding service, convenient airport shuttle, and laundry facilities. It's great to know you enjoyed the food at our on-site restaurant and found our concierge friendly and helpful. We're also pleased that you found the beds comfy and clean, and that you enjoyed the shower pressure and products. We look forward to welcoming you back for another stay in the future. Safe travels!

8/10 – Goed

Lambertus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the convenience of our location, the friendliness of our staff, and the amenities we offer. Your feedback regarding the condition of the rooms is valuable to us, and we will certainly take it into consideration. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Anabella

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service, clean rooms, and perfect location.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Thank you so much for your 5-star rating! We're delighted to hear that you enjoyed our customer service, clean rooms, and convenient location. Our team works hard to ensure every guest has a pleasant stay, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon. Safe travels!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 25 mei 2024
Thank you, Emily, for your wonderful feedback! We're thrilled to hear that you had a great stay with us at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to know we succeeded. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 – Goed

Carlos Antonio

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Efficient check in and hospitality was great!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you found our check-in process efficient and appreciated our hospitality. Your positive feedback is greatly appreciated. Looking forward to welcoming you back for another pleasant stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Dale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice beds
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Thank you for sharing your feedback, Dale. We're delighted to hear that you found our beds comfortable. Providing a restful and cozy stay for our guests is a top priority for us. We appreciate your kind words and hope to welcome you back to Holiday Inn Los Angeles - LAX Airport in the future.

4/10 – Matig

Yusing

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No hot water no kettle no complimentary bottle water for 150/night and they charge $4 for a bottle of water. Insane
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Thank you for sharing your feedback, Yusing. We regret to hear about the issues you encountered with the hot water, kettle, and complimentary bottled water during your stay. Your comfort is important to us, and we apologize for not meeting your expectations. We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope to have the opportunity to provide you with a more pleasant stay in the future.

4/10 – Matig

Guneet

Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Service op 24 mei 2024
Thank you for sharing your experience, Guneet. Your 2-star rating implies that your experience with us could have been better. If you would like to share your experience, please don't hesitate to contact me directly so that I may address any issues you may have had.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

JC Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

6/10 – Redelijk

Chrystal

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Thank you for sharing your feedback about your recent stay at Holiday Inn Los Angeles - LAX Airport. We're glad to hear that you found our staff friendly and professional, and that the cleanliness and updates of our rooms met your expectations. We apologize for the long wait time for the shuttle from the airport to the hotel. Your comments have been noted as we continuously strive to improve our services. Thank you again for choosing us, we hope to welcome you back in future.

10/10 – Uitstekend

Marty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is close to the airport and they have an airport shuttle service.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Thank you for your feedback! We're glad to hear that you found our hotel's proximity to the airport and our shuttle service convenient. We hope to welcome you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, in the future.

4/10 – Matig

Nancy

Reisde met familie
Positief: Netheid, personeel en service
Wonderful staff and clean rooms. But a surprise $40 charge for overnight parking! Wish they would just charge an honest room rate with no surprises.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Thank you for sharing your feedback, Nancy. We're glad to hear that you found our staff wonderful and our rooms clean. We understand your frustration regarding the parking charge. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again in the future.

10/10 – Uitstekend

Adrian Garcia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Thank you, Adrian Garcia, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you back on your next visit to Los Angeles!

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Parking machines were terrible, couldn’t get out
2 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the parking machines. Your feedback is important to us, and we are looking into this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back soon.

8/10 – Goed

Viviana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There’s many restaurant at a walking distance and accesible, and very easy to get Uber.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient with many restaurants within walking distance and easy access to Uber. We hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Concierge was really helpful
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Talencia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No complaints. Anything that was wrong the staff fixed fast!! I'd stay again
3 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
We're delighted to hear that you had a seamless experience with us! It's wonderful to know that our staff was able to promptly address any issues you encountered. We look forward to welcoming you back for another great stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for your kind words and for choosing us for your stay.

8/10 – Goed

JON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They charge $40 a day for parking.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Thank you for sharing your feedback. We understand that parking fees can be a concern and appreciate your input on this matter. We strive to provide secure and convenient parking facilities for all our guests. Your comments are valuable to us as we continually work to enhance our guest experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

4/10 – Matig

Valentina

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The bathtub in the shower had water or something under it and when I would move the bottom of the shower would move and make lots of noise. You also couldn’t control the shower, and it would go from freezing cold to BOILING. I couldn’t put it at a normal temperature no matter how much I played with it. When I called to tell them they told me to keep messing with it and there was nothing they could do since I’m getting both hot and cold water.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Thank you for sharing your experience, Valentina. We sincerely apologize for the issues you encountered with the shower in your room. It is concerning to hear about the fluctuating water temperature and the noise from the bathtub. Your comfort and satisfaction are important to us, and we regret that we fell short during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more pleasant experience.

10/10 – Uitstekend

jian hong

1 nacht verbleven in mei 2024
Reactie van Customer Service op 18 mei 2024
Thank you, Jian Hong, for your wonderful feedback! We're thrilled to hear that you had an excellent stay with us at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!

10/10 – Uitstekend

monique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future. Safe travels!

10/10 – Uitstekend

Marisol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great services!
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for your kind words, Marisol! We're delighted to hear that you enjoyed our services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

10/10 – Uitstekend

GAMAL

1 nacht verbleven in mei 2024

8/10 – Goed

chi-chwen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near airport with free shuttle bus
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for taking the time to share your feedback about your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're pleased to hear that you found our location convenient and appreciated the complimentary shuttle service. Your comments are greatly valued, and we hope to welcome you back for another visit in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 – Uitstekend

Jose

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I love the hotel room and the whole hotel, however the driver of the shuttle was kind rude with the passengers. He didn’t drop me off straight off at my air company as he dropped me off about 700 feet away from my airliner company.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for sharing your experience with us. We're delighted to hear that you loved the hotel room and the overall ambiance of the hotel. However, we apologize for the inconvenience you experienced with the shuttle service. Your feedback is important to us, and we will address this issue to ensure a better experience for all our guests. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 – Uitstekend

site

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're thrilled to hear that you enjoyed your stay and found our services to your satisfaction. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back on your next visit to Los Angeles.Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The property is very clean but, worn. Definetly needs some updates
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for your feedback, Michael. We're pleased to hear that you found our property very clean. We appreciate your comments regarding the need for updates and will take them into consideration as we strive to improve our guests' experience. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, and we hope to welcome you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Samuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El desayuno bueno y excelente atención del personal del restaurante
3 nachten verbleven in mei 2024
Reactie van Customer Service op 19 mei 2024
Nos alegra saber que disfrutó del desayuno y que recibió una excelente atención por parte de nuestro personal del restaurante. Sus comentarios son muy valiosos para nosotros. Gracias por elegir Holiday Inn Los Angeles - LAX Airport, esperamos tener el placer de recibirlo nuevamente en el futuro.

10/10 – Uitstekend

Chonnikan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you, Chonnikan, for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at Holiday Inn Los Angeles - LAX Airport. It's great to know that our team made a positive impression and that you enjoyed our amenities. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX9901 S La Cienega Blvd Los Angeles, CA 90045D:310-649-5151 E: Kevin.hernandez@aimbridge.com www.holidayinn.com/laxia

10/10 – Uitstekend

Amina

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

8/10 – Goed

Daijah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was coo
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for your feedback, Daijah. We're glad to hear you had a positive experience. We look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 – Goed

REIKO

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
空港まで送迎バスがあるのが良かったです。シャワーのお湯が冷たかった。目の前にマクドナルドやコンビニがあり便利
Reactie van Customer Service op 17 mei 2024
Thank you for your feedback. We're glad to hear that you found our shuttle service to the airport convenient and appreciated the nearby McDonald's and convenience store. We apologize for the issue you experienced with the shower temperature. Your comments are important to us, and we will look into this matter to ensure a better experience for our guests in the future. We hope to welcome you back for an even more pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated the friendliness and helpfulness of our staff, as well as the breakfast and the airport shuttle service. It's also good to know that the check-in and check-out processes were smooth. We apologize for the issues you encountered with the bathroom shower and the strike situation. Your feedback about the condition of the rooms has been noted. We are committed to providing a comfortable and enjoyable experience for all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

8/10 – Goed

Mustafa

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Carpet was dirty in room 1136
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in room 1136. Cleanliness is a top priority for us, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Bryce

Clean, good service, and good price
1 nacht verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you for your feedback, Bryce! We're delighted to hear that you found our hotel clean, appreciated our service, and felt that you received good value for your stay. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel in the future.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

10/10 – Uitstekend

Dulce

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you, Dulce, for your kind words! We're delighted to hear that you had a very nice experience with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel.

8/10 – Goed

Emmanuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, good expierence. However, there was a strike out of the hotel faciltiies the days of my stay
1 nacht verbleven in april 2024

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Thank you, Carlos, for your wonderful review! We're thrilled to hear that you had a great experience at Holiday Inn Los Angeles - LAX Airport. Our team works hard to provide exceptional service, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back on your next visit to Los Angeles!Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX