Zonneterras

Beoordelingen van Gateway Hotel Santa Monica

3.5 out of 5
Gateway Hotel Santa Monica
1920 Santa Monica Blvd, Santa Monica, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 756 van 1436 beoordelingen" "
Gastenscore: 8 - Goed. 439 van 1436 beoordelingen" "
Gastenscore: 6 - Redelijk. 150 van 1436 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1436 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1436 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Frederik

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
A lot of noise from road and room was not clean enough.
3 nachten verbleven in augustus 2023
Reactie van Guest Services op 22 aug 2023
Hello Frederik,We apologize for any noise you might've experienced during your stay and if the room was not up to your standards. Kindly elaborate so that we can address the issue. Thank you and have a great day.

8/10 – Goed

Jessie

Reisde met familie
Positief: Voorzieningen
Long walk to pier but all in all very nice property
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Yenny

Bad experience
1 nacht verbleven in mei 2024

6/10 – Redelijk

Jelena

Positief: Netheid, personeel en service
Absolutely fine place to stay - clean, safe, easy location.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 27 mei 2024
Hello Jelena,Thank you for taking your time to leave us a review. We noticed you rated us a 3 of 5. Do you have any suggestions for us on how we could have improved your stay?

10/10 – Uitstekend

Edgar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel to stay, near to Santa Monica Pier
1 nacht verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Hello Edgar,Thank you for your review. We are happy you enjoyed our location. Have a great day!

10/10 – Uitstekend

Vitaliy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel! Stayed couple of times, never disappointed.
5 nachten verbleven in mei 2024
Reactie van Guest Services op 27 mei 2024
Hello Vitaliy,Thank you for your review! We are so happy you continue to enjoy your stays and we look forward to welcoming you back. Have a great week!

6/10 – Redelijk

HIDEFUMI

周辺がさびしい。夜が不安。
2 nachten verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Hello Hidefumi,We are sorry to hear you felt lonely. We hope the rest of your stay was comfortable and enjoyable.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property and great location. Very easy to walk to the santa monica pier and central location to easily uber anywhere in LA county area
5 nachten verbleven in mei 2024
Reactie van Guest Services op 22 mei 2024
Hello Jessica,Thank you for your review! We are so happy you enjoyed our convenient location! Have a great day!

10/10 – Uitstekend

G

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place!
1 nacht verbleven in april 2024
Reactie van Guest Services op 20 mei 2024
Hello G,Thank you so much! Have a great day!

8/10 – Goed

Arpy, Irvine

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Better than other places I had stayed. I wish they had made me aware that parking is not included and that late check out was an option. Location is good and central to the surrounding area.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 20 mei 2024
Hello Arpy,Thank you very much for your review. Expedia states the hotel's parking fee. We are glad you enjoyed our convenient location and we hope you have a great week!

10/10 – Uitstekend

Terri

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel. Can be a little loud with wood floors and sirens due to hospital next door. Beds were super comfortable with an abundance of soft pillows. Walking distance to pier but it’s a trek. Wear comfy shoes or hop on the #4. Easy entrance for Uber to pick you up. Would stay again.
4 nachten verbleven in mei 2024
Reactie van Guest Services op 14 mei 2024
Hello Terri,Thank you very much for your review! We are so glad you enjoyed our comfortable beds and pillows and apologize for the noise you experienced. The pier is a mile and a half away. We hope you have an awesome day!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and convenient, efficient,
2 nachten verbleven in mei 2024
Reactie van Guest Services op 13 mei 2024
Hello Michael,Thank you for your review. We are so glad you enjoyed our cleanliness and convenience. We hope you have a great week.

10/10 – Uitstekend

Marcus

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr große Zimmer, gute Parkmöglichkeiten aber leider weit ab von Allem, dafür relativ ruhig
Reactie van Guest Services op 13 mei 2024
Hello Marcus,Thank you for your review. We are glad you enjoyed our spacious rooms and convenient underground parking. We hope you have a great week.

8/10 – Goed

Roy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, good service, polite and friendly
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Hello,Thank you for your review.

10/10 – Uitstekend

Karin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.....
2 nachten verbleven in mei 2024
Reactie van Guest Services op 9 mei 2024
Hello,Thank you for your rating.

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is pleasant and clean. Restaurant next door was nice. Great bus service into Santa Monica or 35 minutes walk. Breakfast let the hotel down as it is cereal, a pancake and fruit with nowhere to sit and they ran out of milk. Good value for money overall.
3 nachten verbleven in mei 2024
Reactie van Guest Services op 8 mei 2024
Hello David,Thank you for your review and we hope you have a great day!

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is a nice hotel right in the area I needed to be in. A little outside noise but over all nice. Staff very friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van Guest Services op 7 mei 2024
Hello Lynn,Thank you for your review. We are happy you enjoyed our convenient location and our awesome staff! We hope to see you next time you are in Santa Monica.

8/10 – Goed

Cyndi

2 nachten verbleven in april 2024
Reactie van Guest Services op 22 mei 2024
Hello Cyndi,Thank you for your rating.

10/10 – Uitstekend

Carlo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy check in, in and out and great price for parking. Friendly staff.
1 nacht verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Hello Carlo, Thank you very much for your review! We are so happy you enjoyed your stay! Have a great day!

8/10 – Goed

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very friendly, good location. Rooms are nice, but need to be more soundproofed. I also suggest a better cover/curtain from the morning light. Would be nice to have a few tables in the lobby for breakfast.
2 nachten verbleven in april 2024
Reactie van Guest Services op 7 mei 2024
Hello Laura,Thank you for your review. We are happy you enjoyed our convenient location and our awesome staff! We thank you for your feedback and suggestions as well. We hope to see you next time you are in Santa Monica.

8/10 – Goed

Merna

Reisde met partner
Positief: Netheid
The room was nice and clean. The breakfast was very disappointing. Amenities listed included laundry but this was an outsourced service that charged 3 times the agreed rate and did not deliver at the agreed time either.
3 nachten verbleven in april 2024
Reactie van Guest Services op 29 apr 2024
Hello Merna,Thank you for your review. We apologize if you feel that our complimentary continental breakfast did not meet your expectations. We work with a same-day delivery dry cleaner service that charges per article of clothing. We hope you have a great day.

8/10 – Goed

Laura

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Great location. Clean. Unable to do early check in. Definitely would come back.
2 nachten verbleven in april 2024
Reactie van Guest Services op 29 apr 2024
Hello Laura,Thank you for your review! Have a great day!

10/10 – Uitstekend

Jose

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Hello Jose,Thank you for your rating. Enjoy your weekend!

10/10 – Uitstekend

Betty, Albuquerque

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Guest Services op 14 mei 2024
Hello Betty,Thank you for your rating. Have a great day!

10/10 – Uitstekend

Svetla

2 nachten verbleven in april 2024
Reactie van Guest Services op 14 mei 2024
Hello Svetla,Thank you for your rating. Have a great day!

8/10 – Goed

Janet

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet, safe, walking distance to main street
2 nachten verbleven in april 2024
Reactie van Guest Services op 22 apr 2024
Hello Janet,Thank you for your review. We are glad you enjoyed your stay. Have a great week!

6/10 – Redelijk

Laura

Reisde met partner, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We only stayed here for a night, but thought it was clean and parking was very easy. No major issues!
1 nacht verbleven in april 2024
Reactie van Guest Services op 19 apr 2024
Hello Laura,Thank you for your review! We hope you have an awesome day!

8/10 – Goed

Duc Hoang Viet, Burnaby

6 nachten verbleven in april 2024
Reactie van Guest Services op 9 mei 2024
Hello,Thank you for your rating.

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay.
5 nachten verbleven in april 2024
Reactie van Guest Services op 16 apr 2024
Hello Tim, Thank you very much for your review! We are so happy you enjoyed your stay! Have a great day!

2/10 – Ontzettend slecht

Mamoun

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t like it the breakfast so bad
1 nacht verbleven in april 2024
Reactie van Guest Services op 16 apr 2024
Hello Mamoun,Thank you for your feedback. We apologize if our complimentary breakfast did not meet your standards.

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly & helpful staff. Quiet & clean.
1 nacht verbleven in april 2024
Reactie van Guest Services op 15 apr 2024
Hello Claudia,Thank you for staying with us and for your review! We are so glad you enjoyed your stay and hope to welcome you back! Have a great day!

8/10 – Goed

Peter

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Corner room was very noisy and far away from the lobby. Very limited breakfast choices.
4 nachten verbleven in april 2024
Reactie van Guest Services op 15 apr 2024
Hello Peter,Thank you for your feedback as it helps us improve. If you stay with us again in the future, we recommend requesting a room on the ground floor or closer to the elevator if you do not want to be too far from the lobby. We hope you have an awesome week!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Helpful staff
1 nacht verbleven in april 2024
Reactie van Guest Services op 8 apr 2024
Hello Robert,Thank you for your rating & review. We hope you have an awesome day.

6/10 – Redelijk

ELENI

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room was clean. The breakfast had extremely limited options. No tables in breakfast area.
Reactie van Guest Services op 8 apr 2024
Hello Eleni,Thank you for your review. We apologize if this wasnt clear, but guests are welcome to use the restaurant's seating area.

10/10 – Uitstekend

Carlos, Davie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay here, great location close to highways and very accessible to a lot of commonly needed stores. Staff was very attentive and friendly and were able to meet our needs and answer our questions. Would definitely recommend this hotel and will be staying here in the future
4 nachten verbleven in april 2024
Reactie van Guest Services op 8 apr 2024
Hello Carlos,Thank you very much for your great review! We are so glad you enjoyed your stay and look forward to welcoming you back! Have an amazing week.

10/10 – Uitstekend

Alejandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 8 apr 2024
Hello Alejandra,Thank you for your 5 out of 5 rating! We are glad you enjoyed your stay! Have a great day!

10/10 – Uitstekend

Richard

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Guest Services op 5 apr 2024
Hello Richard,Thank you for your 5/5 rating! Have a great day!

6/10 – Redelijk

Ludovico

Reisde met familie
Positief: Netheid, personeel en service
Overall, ok. Nice room. Efficient check in process. Parking was good. Weak water pressure in shower and water took forever to heat up. Free breakfast consisted of a pancake machine, boxed cereal, bananas, oranges, ok coffee, milk, and juice. Lots of street noise.
1 nacht verbleven in april 2024
Reactie van Guest Services op 12 apr 2024
Hello Ludovico,Thank you for your review. Have a great day!

6/10 – Redelijk

Bhavana

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Guest Services op 4 apr 2024
Hello Bhavana,Thank you.

4/10 – Matig

David

The people at the front desk or largely uncommunicative especially Martha
1 nacht verbleven in april 2024
Reactie van Guest Services op 4 apr 2024
Dear David,Our apologies if you feel that your interaction with our staff did not meet your expectations. We will address your concerns with our front desk team. We appreciate your feedback and we hope we will see you again in the near future.

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
2 nachten verbleven in januari 2024
Reactie van Guest Services op 1 apr 2024
Hello Cheryl,Thank you for your review. Have a nice day!

6/10 – Redelijk

Eduardo

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Hotel is good, location is convenient, facilities and breakfast are limited.
5 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Hello Eduardo,Thank you for your review.

6/10 – Redelijk

Amina

1 nacht verbleven in maart 2024
Reactie van Guest Services op 19 apr 2024
Hello Amina,Thank you for your rating.

8/10 – Goed

Lorraine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, 30min walk to beach, polite and friendly staff and room was clean and roomy. Only downside was noise from street and if someone passing in corridor - enjoyed our 2 night stay
2 nachten verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Hello Lorraine, Thank you for taking time to give us a review. We are happy you enjoyed staying with us and look forward to welcoming you back! Have an awesome day!

4/10 – Matig

Dennise

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When arriving room was not ready. Had to wait 2 hrs. Extremely small reception area and the elevator was a nightmare
4 nachten verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Hello Dennise, Thank you for the review. We make every effort to check in guest as they arrive unfortunately sometimes an early check-in isn’t available. We worked with our contractor to ensure the issue with the elevator was addressed. I do apologize your recent stay did not go as expected but hope you will allow us the opportunity to welcome you back on a future visit to Santa Monica.

10/10 – Uitstekend

Daysi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
2 nachten verbleven in maart 2024
Reactie van Guest Services op 26 mrt 2024
Hello Daysi,Thank you ! Have an awesome day!

8/10 – Goed

Marisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to have surgery at UCLA. This hotel is close by. The attached restaurant was convenient & tasty. Parking was easy & only $16 a day. Made a difficult time easier.
2 nachten verbleven in februari 2024
Reactie van Guest Services op 26 mrt 2024
Hello Marisa,Thank you for your review. We are sorry to hear you are going through a difficult time but are happy to have provided you with some ease and comfort during it all. We hope you have a wonderful day.

10/10 – Uitstekend

Charles, PACIFIC PALISADES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location near everything especially medical staff is one of the best so nice so helpful. Next to one of the best Mexican places in la -room is great and well priced. I have been here 5 times!
1 nacht verbleven in maart 2024
Reactie van Guest Services op 26 mrt 2024
Hello Charles,Thank you for your review! We are so happy you enjoy staying with us and look forward to welcoming you back! Have an awesome day!

10/10 – Uitstekend

Jude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely
3 nachten verbleven in maart 2024
Reactie van Guest Services op 25 mrt 2024
Hello Jude,Thank you for your review! Have a beautiful day.

8/10 – Goed

Martin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value in terms of price versus accomodations. Only complaint was first night room overlooking very noisy street.
2 nachten verbleven in maart 2024
Reactie van Guest Services op 25 mrt 2024
Hello Martin,Thank you for your review! We apologize for the noise you experienced during your stay but are glad we were able to help with this issue. We hope you have a nice day.