We were extremely pleased from the moment we were greeted when we arrived to the assistance with transportation to the airport when we left. The roads were closed due to a marathon event Sunday, so we knew transportation would be limited, but they were able to assist us with no problems. Throughout the 5 days we stayed, we were always greeted with smiles and eagerness to help. The wait staff in the restaurant was amazing and the bartenders in the sapphire bar were great as well. Great atmosphere for all, if we came back to London we would most definitely stay here again!!