Binnenplaats

Beoordelingen van Thistle London Heathrow Terminal 5

3.5 out of 5
Thistle London Heathrow Terminal 5
Bath Road, Longford, West Drayton, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 547 van 1612 beoordelingen" "
Gastenscore: 8 - Goed. 597 van 1612 beoordelingen" "
Gastenscore: 6 - Redelijk. 240 van 1612 beoordelingen" "
Gastenscore: 4 - Matig. 121 van 1612 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1612 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Miguel

Reisde met partner
Positief: Netheid, personeel en service
Een oud maar aangenaam hotel dichtbij Heathrow terminal 5. Bushalte voor het hotel. Heathrow Pods naar terminal 5 op parking naast hotel (£7 per persoon per rit, te betalen aan het hotel) Vriendelijk personeel. lekker Engels ontbijt aan £15 per persoon.
2 nachten verbleven in november 2023
Reactie van Guest Relations Team Member. op 28 nov 2023
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport via the Pod system. We do hope to welcome you back to the hotel again in the future.

10/10 – Uitstekend

Sandra

1 nacht verbleven in september 2023
Reactie van Guest Relations Team Member. op 6 okt 2023
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

2/10 – Ontzettend slecht

Julius

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2022
Reactie van Ray op 1 jul 2022
Thank you for your feedback, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Heathrow T5. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind Regards

10/10 – Uitstekend

Aleksandra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 22 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 22 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

4/10 – Matig

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sound proofing in rooms was awful. Unfortunately was up at 3am for an early flight and the couple next door kept us awake most of the night. They sounded like they were having a nice time… especially the lady. It was awful as it sounded like they were having sex in our room!
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 22 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

8/10 – Goed

N

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good experience
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 22 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 – Uitstekend

Yu Sum Samuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is clean and good in public transport access
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 21 mei 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 – Goed

Steph

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Adequette room for one night before a flight. Gentleman at reception was not friendly and quite dismissive of my questions.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 19 mei 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

4/10 – Matig

Loreta

Reisde met een groep, Reisde met familie
In the website it looks like it’s really close to the airport but it’s not…
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 19 mei 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service
Old and small rooms
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 19 mei 2024
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

8/10 – Goed

Jack

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Check in was good. Arrived a bit early and the room was ready. Budget hotel. Room was very basic - a place to sleep. Hard bed. Nice restaurant and bar. Take bus 423 from T5 to and from as a bit far from terminal.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 17 mei 2024
Dear Jack thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards

10/10 – Uitstekend

Richard

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access to T5 via the pods, the problem was the gate to access the pods did not open at the advertised 4:00am causing stress while we had to phone to get sorted,
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 17 mei 2024
Dear Richard thanks for the review, we really appreciate it. Sorry for the inconvenience may had caused because of the POD gate. Hope to welcome you back in near future,kind regards

10/10 – Uitstekend

Anissa L Van

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport. Good breakfast. Clean and quiet and accommodating
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 17 mei 2024
Dear Anissa, thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards

8/10 – Goed

Joan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for a stop gap before boarding your flight.
1 nacht verbleven in maart 2024
Reactie van Guest Relation Team Member op 15 mei 2024
Dear Joan,Thank you for your feedback. We are pleased to hear that you found Thistle Heathrow Terminal 5 to be a convenient choice for stop gap before boarding your flight.If there are any specific areas where we can improve and make your next visit even more enjoyable, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.Warm regards,Giulia

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel in need of update but no faults at all
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 15 mei 2024
Dear Peter,Thank you for your feedback. We're delighted to hear that you had a great experience during your stay at Thistle Heathrow Terminal 5.Your comments regarding the need for updates have been duly noted, and we continuously strive to enhance our facilities to better serve our guests. We appreciate your understanding and patience in this regard.Should you have any further feedback or if there's anything specific you'd like to share about your stay, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Giulia

10/10 – Uitstekend

MILENA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how convent it was to stay. Transportation to and from the hotel to terminal 5. The staff was friendly and helpful, and the room was cozy and clean. I enjoyed my stay and will book there again when I’m back in town.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 15 mei 2024
Dear Milena,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at Thistle Heathrow Terminal 5.It's fantastic to know that you found our hotel convenient, with easy transportation to and from Terminal 5. We take pride in providing friendly and helpful service, and I'm thrilled to hear that our team made a positive impression on you. Additionally, we're pleased that you found your room cozy and clean, ensuring a comfortable stay.We truly appreciate your kind words and your decision to book with us again in the future. We look forward to welcoming you back and ensuring another enjoyable stay when you're back in town.Kind regards,Giulia

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 15 mei 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 – Uitstekend

Calum

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is perfectly located for terminal 5 using the Heathrow Pods, the rooms are comfortable and surprisingly quiet considering proximity to the runway.
1 nacht verbleven in mei 2024
Reactie van Bleseny Gomes - Guest Relations Team Member. op 20 mei 2024
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport via the Pod system. We appreciate your patronage and hope to welcome you back in the future.

10/10 – Uitstekend

Margot

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was right by Heathrow yet we never heard a plane. Breakfast had so many choices!
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 12 mei 2024
Dear Margot thanks for leaving the feedback, we really appreciate it, Its our guests valued feedback which give us opportunity to improve our service. We hope to welcome you back soon.kind regards

10/10 – Uitstekend

bruce

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 13 mei 2024
Dear Bruce, Thanks for taking the time to leave the feedback, we really appreciate it and hope to welcome you back, kind regards

6/10 – Redelijk

Garry

Zakenreiziger
Positief: Netheid
Room was small for the price and AC not that good as was a very hot room
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 11 mei 2024
Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards

2/10 – Ontzettend slecht

ELSA

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was awful. No elevator at the property.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 11 mei 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport.Unfortunately, the hotel does not have a lift, we do endeavour to provide assistance and/or allocate ground floor rooms but I apologise that this did not happen during your visit. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Helpful staff, great bar to watch the planes. Decor needs an update, carpets in restaurant very work. No usb chargers in plugs. Good for parking and the Pods are amazing
1 nacht verbleven in mei 2024
Reactie van Bleseny Gomes - Guest Relations Team Member. op 11 mei 2024
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport. we are delighted to hear that you found the team friendly. Your feedback with regards to decor is of utmost importance to us, and I want to assure you that we take it very seriously. We appreciate your patronage and hope to welcome you back in the future.

2/10 – Ontzettend slecht

Dominic

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Worse hotel I’ve stayed at. It sounds like it’s at the airport by the name of the place.. it’s actually a 15 min cab ride away
2 nachten verbleven in mei 2024
Reactie van Bleseny Gomes - Guest Relations Team Member. op 11 mei 2024
hank you for your review, I'm sorry to hear that your experience at the hotel fell short of your expectations. Your feedback can be valuable in helping the hotel address any shortcomings and enhance the experience for future guests. Your comfort and satisfaction are important to us, and we appreciate your understanding.

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We picked your hotel for it's closeness to the airport and it's within our price range. It was all we hoped for and were happy with our choice
2 nachten verbleven in mei 2024
Reactie van Guest Relation Team Member op 10 mei 2024
Dear John,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our location convenient and our prices reasonable during your stay at Thistle London Heathrow Terminal 5. Situated near Heathrow Airport, we strive to provide our guests with easy access to their travel destinations while offering competitive rates. It's wonderful to know that our location and pricing met your needs and expectations. We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Kind regards,GiuliaGuest Relations Team Member

10/10 – Uitstekend

Jane, Mount Arlington

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is so very convenient for getting a good sleep before a flight especially from terminal 5. Bus 423 and one other (350? maybe) costs £1.75 and drops you off in front - takes about 7 minutes. It is a large place with no elevator but is only 2 storeys high so that’s not a big problem for many. Very clean, coffee tea in room, quiet, iron and hair dryer. I’ll keep coming back.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 10 mei 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

2/10 – Ontzettend slecht

Clare

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was promised a refund if I stayed on the Tuesday instead of the Thursday which I did I had to change my booking due to my step mum being very poorly she passed away the day I got there so thank goodness I did change the booking I have no refund When I call reception they out the phone down rather than answer when I call reservations they keep me hold for ages It’s been ten days now and the most stressful time of my life and now I am told there are no notes on the thistle system to say I would get a refund and no name or anything about the conversation I have had.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 12 mei 2024
Dear Clare,Thank you for your feedback. I apologise for the inconvenience this experience has caused you, we will have a look into this matter and we'll try to sort it out as soon as we can for you. Once again I apologise for this matter and I hope to welcome you again in the future. Kind regards,

8/10 – Goed

Ruth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed for one day as had a morning flight ✈️ parking cost £15 for the night. Had burger and steak sandwich in restaurant was good but expensive so was drinks. But i guess to be expected. Rooms are dated but clean.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 9 mei 2024
Dear Ruth,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charming, great view of the airplanes landing at Heathrow from the restaurant.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 9 mei 2024
Dear Stephen,Thank you so much for your kind words regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us and enjoyed watching the planes from our restaurant. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios

6/10 – Redelijk

Leslie

Reisde met een groep
Negatief: Netheid, personeel en service
Need to be remodeled very old . And smelled .
1 nacht verbleven in mei 2024
Reactie van Guest Relation Team Member op 9 mei 2024
Dear Leslie,Thank you for your feedback regarding your recent stay with us at Thistle London Heathrow T5. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you for pointing out the issues you faced during your stay. We regret not meeting your want and needs with your room and I can assure you that we are working hard to improve the standard of the rooms and its facilities.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind regards,Kelly Palacios

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for T5
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 7 mei 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

10/10 – Uitstekend

Nesrin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean , not ce stag , good dining
2 nachten verbleven in mei 2024
Reactie van Guest relation team member op 6 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

10/10 – Uitstekend

Meka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to catch some Z’s during a long layover.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 6 mei 2024
Dear Meka Thank you for your feedback . We are glad you found the location of the hotel convenient for easy transport to the Airport. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards

8/10 – Goed

Ying

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for transit
1 nacht verbleven in mei 2024
Reactie van Guest relation team member op 7 mei 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

10/10 – Uitstekend

Havah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and perfect. Restaurant has vegan and gluten free options. Staff was super accommodating. I sleep with earplugs, so any outside airport noise was lost on me. We r booking for our return trip.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 5 mei 2024
Dear Havah Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.

10/10 – Uitstekend

Lizbeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 3 mei 2024
Dear Lizbeth. Thanks for staying with us. We appreciate your feedback! kind regards

10/10 – Uitstekend

Christine

Reisde met familie
Good place to stay for departures from Heathrow Terminal5
1 nacht verbleven in april 2024
Reactie van Guest Relations Team Member. op 2 mei 2024
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards,Guest Relations Team Member.

8/10 – Goed

josephine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near terminal 5 convenient on late arrival
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 2 mei 2024
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

4/10 – Matig

Anthony

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is a simple way to get to the airport but noone offers that.
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 2 mei 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Transportation services to T5*The public TFL bus starting at 03:51am just on the main road outside the hotel, 1.75 per person (timetable available at reception). The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi. The price starts from 25.00 and can be booked at reception.Transportation services to T2&3&4*Taxi.Transportation services from T5 to the hotel*The public TFL bus from Bus stand No.6 and stops at the main road outside the hotel. The price is 1.75pp/each way. The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi.Transport options from Heathrow T2&3*Taxi.

2/10 – Ontzettend slecht

Stephen

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Desperately needs refreshing. I have never seen carpets so worn in a hotel. Furniture looks like it’s from the 70’s. It took 3 requests for bottled water to be given to us although it was supposed to be in the room from the start. Staff are lovely !
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 1 mei 2024
Thank you for your review, We are working hard to improve the standard of the rooms and the facilities. Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future to demonstrate better experience.Kind regards

6/10 – Redelijk

Lisa

1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 19 mei 2024
Thank you for your review. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

10/10 – Uitstekend

Rajeswari, cardiff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Getting here via the pod was convenient. The beds were so comfy. Clean facilities. Would recommend this property
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 28 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

6/10 – Redelijk

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was positives finde ich nur dass der Hotel in der Nähe von Flughafen ist,das Zimmer ist klimatisiert die reinigungskräfte sind sehr freundlich.
3 nachten verbleven in april 2024
Reactie van Guest relation team member op 29 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future to demonstrate better experience.Kind Regards

8/10 – Goed

Roger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was excellently planned with facilities for the traveler. Freshly refurbished and good value. The Restaurant was good with professional and friendly service with good food.
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 28 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

2/10 – Ontzettend slecht

Sarah

1 nacht verbleven in april 2024
Reactie van Guest relation team member op 29 apr 2024
Thank you for your review, I sincerely apologize for the unfortunate experience you had during your recent stay at our hotel, Your feedback is of utmost importance to us, and we want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future Kind regards

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient for T5 and the Pod an excellent way to get there
1 nacht verbleven in april 2024
Reactie van Guest relation team member op 30 apr 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We are glad to hear that you found the location of the hotel convenient for easy transport to the airport. We always strive to deliver the best experience to our guests and It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

8/10 – Goed

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es muy recomendable para estar cerca del aeropuerto, ya sea una escala o trasladarse para llegar temprano al mismo. El precio está bien comparando con los que se tiene en Londres.
1 nacht verbleven in april 2024
Reactie van Guest Relation Team Member op 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk very helpful with info, directions
1 nacht verbleven in april 2024
Reactie van Guest Relation Team Member op 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We are delighted that the team were helpful, friendly and delivered great service. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 – Goed

Ehab

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relation Team Member op 26 apr 2024
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport . We do hope to welcome you back to the hotel again in the future.Kind Regards