Always happy you got to enjoy your VIP perks! Thank you for sharing your feedback, and we see you soon,Buffi

So happy to see you had a 10/10 stay with us. Looking forward to welcoming you back here soon,All the best,Buffi

THANK YOU SO MUCH! Hope to see you back here soon,Buffi

Very happy to see you enjoyed :)

FAB to hear! thanks for sharing!

Thank you so much! We look forward to welcoming you back,Buffi

Hey Deyanira!Many thanks for taking the time to leave us some feedback - we appreciate your time and hope you can come back soon :)

Hi Ann, fab location right! We are always here and happy to help. Come back soon,Best,Buffi

Hi Rob, thanks for the feedback. Glad you enjoyed the hotel. Would love to see you back here to make sure you have a 5/5 time! Let me know how we can improve, always happy to hear from you,Best,Buffi

Hey Neal - We are really sorry to see that your review was not great.Please contact me at the hotel, so I can see how I can improve on this for you.Have a great week.

Roger, Thanks so much for your feedback and I'm so glad you enjoyed the VIP service, food and location.Have passed on your experience with check in and check out, we really want this to be as smooth here for everyone, so much appreciated.Hope to see you back here very soon,Best,Buffi

Hi Christian, thank you for your 8/10 review!

Thank you so much for your wonderful feedback. I'm thrilled to hear that you enjoyed your stay with us and found our location at King's Cross convenient. We strive to create a great vibe and a positive experience for all our guests. Looking forward to welcoming you back soon!Buffi

Hello,Thank you for your feedback.I’m glad to hear you enjoyed the property, location, room, rooftop bar, and staff. I’m sorry to hear about your experience at Isla. Your comments are important, and I will address them with our team to improve our service. We hope to welcome you back and provide a better dining experience next time.Buffi

Thank you for taking the time to rate us,Looking forward to welcoming you back soon!Buffi

Hello Natasha,Thank you for sharing your feedback. I checked your reservation and can see we did not have the availability to upgrade you.Please note we take care of our Expedia Premium guests and will always upgrade you when we can.I do hope we have the chance to welcome you back again soon.With kindest regards,Buffi

Awesome! I'm glad to know you had a great experience. We can’t wait to host you again in the future :)

Awesome! I'm glad to know you had a great experience. We can’t wait to host you again in the future :)

Your 5-star review made my day :) So happy you enjoyed your stay. Hope to see you again soon,Buffi

Thanks for the 5 star! Please do always let the team know if there is anything in the room not to standards - we are here 24/7 to help!

Awesome! I'm glad to know you had a great experience. We can’t wait to host you again in the future :)

Hey Colin!Good to know your feedback and I will for sure pass this back to the team :)See you again,Buffi

Thank you for your review! It’s wonderful to hear you had a positive experience. See you soon,Buffi

Thank you so much for sharing :)See you soon,Buffi

Thanks for your rating.I hope you had a great experience and hope to make your next stay even better.

Salut!Merci beaucoup pour votre merveilleux commentaire !Je suis ravi d’apprendre que vous avez apprécié votre séjour chez nous et que vous avez trouvé l’ambiance moderne et l’emplacement idéal de notre hôtel à votre goût. Cette vue sur le toit-terrasse n’est-elle pas à couper le souffle ? Je suis heureux que vous ayez eu la chance de l’admirer et d’apprécier la beauté du centre de Londres de là-haut.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour un autre séjour mémorable !Meilleurs vœux,Buffi

Thank you for your awesome 5/5! Hope to see you soon,Buffi

Perfect location in London; happy you got to experience and thank you for the review!

Thanks for sharing Alberto! Hope we can welcome you back again soon,Buffi

Thanks for sharing William! Hope we can welcome you back again soon,Buffi

Thanks for sharing William! Hope we can welcome you back again soon,Buffi

Perfect :) thank you for sharing,Hope to welcome you back here soon,Buffi

Hi Sarah,I am so happy you and your family enjoyed :)See you soon,Buffi

Fabulous Barbara!Thank you for sharing,Buffi

Fabulous Christina!Thank you for sharing,Buffi

Hello Sara,Thank you for taking the time to share all this. :) I am so happy you enjoyed everything from the location to the sleep.I agree with you on all!See you soon,Buffi

Fabulous David!Thank you for sharing with us,Buffi

Thank you Tayo,Very happy to hear you enjoyed, Buffi

Hello Krista,Thank you for sharing. I would love to know more about your visit and how we could get that rating to a 5 :)Feel free to reach out to me directly, I am here at the hotel and always happy to have a chat.BuffiGuest Experience Manager

We will take that lovely review, thank you.Hope to welcome you back here soon,Buffi

We will take that lovely 5 rating! Hope to welcome you back here soon,Buffi

Fabulous to hear :)See you again Samuel,Best,Buffi

We will take that lovely review, thank you Simon. Hope to welcome you back here soon,Buffi

THANK YOU ROBIN! You are so welcome.

Thank you so much!

Thank you so much!

Bonjour, merci d'avoir pris le temps de partager votre retour. Je suis vraiment désolé d'apprendre que vous n'avez pas apprécié nos jolis lits et que vous avez estimé que le petit-déjeuner n'était pas ce à quoi vous vous attendiez. Nous serions ravis de vous accueillir à nouveau, n'hésitez pas à nous contacter lors de la planification de votre prochain voyage, je pourrais peut-être vous proposer d'autres chambres plus adaptées à vos besoins.Tous mes vœux,Buffi et l'équipe

Thanks for sharing Christopher!Buffi

THANKS JACK