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Beoordelingen van The Mayfair Townhouse – an Iconic Luxury Hotel

5 out of 5
The Mayfair Townhouse – an Iconic Luxury Hotel
27-41 Half Moon Street, London, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 546 van 747 beoordelingen" "
Gastenscore: 8 - Goed. 111 van 747 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 747 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 747 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 747 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dirk

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De accommodatie ligt op een top locatie alles zowat op loopafstand Het is een erg gezellig en knus hotel Mooie kamer met een prachtige badkamer wel zonder bad dat is jammer Het enige nadeel is dat er een bar onder/naast het hotel zit en dit is dus erg LAWAAIERIG daar baalde wij flink van Het ontbijt was erg lekker
2 nachten verbleven in december 2023
Reactie van Miranda B op 21 dec 2023
Dear Dirk, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

8/10 – Goed

Ruby

10/10 – Uitstekend

Irene Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Veronica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location and food of this hotel!
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Miki

Negatief: Personeel en service
Poor customer service, couldn't get in touch with a human on the team after several attempts. I'd expect more from a luxury hotel in London.
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Peter

Zakenreiziger
Poor service
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The Mayfair Townhouse is a jewel. I took the smallest room and it was adorable and very comfortable and not at all cramped. Staff could not have been nicer. Easy access to the highlights of London. Loved, loved, loved it!
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Sam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful 5 star hotel in Mayfair with extra polite and attentive staff.
1 nacht verbleven in mei 2024
Reactie van Miranda B op 20 mei 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and room offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

jodie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Miranda B op 20 mei 2024
Dear Jodie, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely staff. Small but perfectly appointed rooms, very well situated. Only small gripe is cupboard space for clothes is too small for over two days
3 nachten verbleven in mei 2024
Reactie van Miranda B op 20 mei 2024
Dear Jason, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 – Redelijk

Andy

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was disappointing that an expensive hotel in Mayfair with room rates in excess of £500/night doesn’t keep the bar open after 11pm. The first evening I got back to the hotel at around 11:10, and waited in the bar while one of the staff spent 10 minutes chatting to two female customers having just served them and then came over to tell me that the bar was closed … but for me he could offer some bottled beer, but nothing else. The following evening was only marginally better in that they told me as I walked into the bar at 11:15 that no service was possible. Disappointed- and won’t be staying again in the future.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classy hotel, rooms first class decor, bar fantastic setting and atmosphere, staff really wonderful
1 nacht verbleven in mei 2024
Reactie van Miranda B op 15 mei 2024
Dear Brett, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Miranda B op 13 mei 2024
Dear Stephanie, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Elsy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice. Concierge was very accommodating and welcoming. Room was cozy with nice touches throughout making the stay comfortable. Location was on a quiet street situated away from crowds but perfectly accessible to the areas you want to be in.
4 nachten verbleven in april 2024
Reactie van Miranda B op 15 mei 2024
Dear Elsy, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was fantastic!
4 nachten verbleven in mei 2024
Reactie van Miranda B op 11 mei 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our time here. Great location, great staff, great room. Fully recommend. Only tick against it is the leaky shower door, but I’m digging deep to find something to complain about - didn’t impact our happiness at all.
3 nachten verbleven in mei 2024
Reactie van Miranda B op 11 mei 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

marnie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Charming hotel in a perfect area. We loved every moment!
6 nachten verbleven in april 2024
Reactie van Miranda B op 7 mei 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our location was a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

Christel

3 nachten verbleven in april 2024

8/10 – Goed

Alejandro

3 nachten verbleven in mei 2024

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Miranda B op 7 mei 2024
Dear Luis, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Annie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thoroughly enjoyed my stay here. The room was perfect and quaint, very comfortable, and was great for a short stay. The staff were so helpful and wonderful. I would definitely stay here again.
1 nacht verbleven in mei 2024
Reactie van Miranda B op 7 mei 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and bedroom offerings were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

Fabio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique restaurant in the heart of London. I would definitely stay here again.
3 nachten verbleven in april 2024
Reactie van Miranda B op 5 mei 2024
Dear Fabio, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great and reasonably priced
1 nacht verbleven in mei 2024
Reactie van Miranda B op 5 mei 2024
Dear Vanessa, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

6/10 – Redelijk

Marco

Positief: Netheid, personeel en service
Overrated
3 nachten verbleven in april 2024
Reactie van Miranda B op 5 mei 2024
Dear Marco, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Josh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

8/10 – Goed

alfredo

Reisde met partner
Positief: Netheid
Rooms are extremely small, staff is well mannered, except for the evening staff not even answering hello.
3 nachten verbleven in april 2024
Reactie van Miranda B op 5 mei 2024
Dear Alfredo, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Cecilia

3 nachten verbleven in april 2024
Reactie van Miranda B op 20 mei 2024
Dear Cecilia, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully appointed, the hotel is very modern but retains a classic feel. The staff are courteous and helpful. The location could’t get much better for London.
1 nacht verbleven in april 2024
Reactie van Miranda B op 29 apr 2024
Dear Matthew, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and fantastic room. Location is ideal as it is close to sites and transit. Will definitely stay there again.
1 nacht verbleven in april 2024
Reactie van Miranda op 29 apr 2024
Dear Brian, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

4/10 – Matig

Dennis

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Given room in basement, with partial view of noisy alley and barely room for two bags and 2 people. Their interpretation of quirky was mine of dungeon. Good thing I paid extra for classic room, couldn’t imagine one worse. Manager, Ben, took care and provided nice room in daylight.
2 nachten verbleven in april 2024
Reactie van Miranda B op 11 mei 2024
Dear Dennis, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 – Uitstekend

Tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Miranda B op 19 apr 2024
Dear Tracey, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and location room upgrade was. Nice touch
1 nacht verbleven in april 2024
Reactie van Miranda B op 17 apr 2024
Dear Robert, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Lilimary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect hotel
8 nachten verbleven in maart 2024
Reactie van Miranda B op 12 apr 2024
Dear Lilimary, I am delighted to see that you had such a memorable experience us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Victoria

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel with helpful and friendly staff. Great location and comfortable beds.
6 nachten verbleven in maart 2024
Reactie van Miranda B op 10 apr 2024
Dear Victoria, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Rosalind

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always friendly
1 nacht verbleven in april 2024
Reactie van Miranda B op 10 apr 2024
Dear Rosalind, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, hotel in great condition. Reception staff a touch cold, not very engaging.
3 nachten verbleven in maart 2024
Reactie van Miranda B op 5 apr 2024
Dear Christopher , I appreciate the time you have taken to provide feedback from your time with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Darlene

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent. Very welcoming and helpful
3 nachten verbleven in maart 2024
Reactie van Miranda B op 5 apr 2024
Dear Darlene, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

6/10 – Redelijk

James

Positief: Netheid
Negatief: Personeel en service
Usually fantastic but really missed the mark this time around.
2 nachten verbleven in maart 2024
Reactie van Miranda B op 5 apr 2024
Dear James, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Miranda B op 24 apr 2024
Dear Lindsay, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

6/10 – Redelijk

Janet

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
VIP status from Expedia not acknowledge, I asked for room upgrade if available they said I had to pay extra.
2 nachten verbleven in maart 2024
Reactie van Miranda op 29 apr 2024
Dear Janet, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 – Redelijk

Frederick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An "okay" hotel. Certainly well located. Perfect location really. The price of the room in relation to what the room was.....not well aligned. You pay for the location not the lodging and they know it, and make the most of it. If you have cash and value the location then this is a spot for you. If some extra steps are not a concern you can exchange those steps for better value elsewhere.
2 nachten verbleven in maart 2024
Reactie van Miranda B op 28 mrt 2024
Dear Frederick, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Värt pengarna! Kändes lyxigt att ha fri tillgång till dricka och snacks på rummet. Badrockar och tofflor ett plus. Lyxiga badrumeprodukter som doftade underbart. Trevlig personal. Enda minus: standardrummen är inte stora. En stor resväska får man problem med…
3 nachten verbleven in maart 2024
Reactie van Miranda B op 28 mrt 2024
Dear Annika, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Gina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, excellent location, super polite and friendly staff..Our room was rather small, but with all amenities& the king bed was very comfortable
3 nachten verbleven in maart 2024
Reactie van Miranda B op 26 mrt 2024
Dear Gina, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place in the middle of the Town
7 nachten verbleven in maart 2024
Reactie van Miranda B op 26 mrt 2024
Dear Eva, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Kerstin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everthing was Perfect, very friendly staff and good Location ( next to Undergroud Station with 3 tube-Lines) to visit London
3 nachten verbleven in maart 2024
Reactie van Miranda B op 26 mrt 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 – Uitstekend

Lee, Raleigh

3 nachten verbleven in januari 2024
Reactie van Miranda B op 14 apr 2024
Dear Lee, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for a great stay!! Would choose this hotel again and again. Great concierge, beautiful bar & rooms, perfect location.
3 nachten verbleven in maart 2024
Reactie van Miranda B op 26 mrt 2024
Dear Ashley, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Susie

1 nacht verbleven in maart 2024
Reactie van Miranda B op 10 apr 2024
Dear Susie, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en voorzieningen
very nice staff
2 nachten verbleven in maart 2024
Reactie van Miranda B op 26 mrt 2024
Dear John, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Arbab Shahbaz Khan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in fancy area of London
3 nachten verbleven in maart 2024
Reactie van Miranda B op 18 mrt 2024
I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.