Exterieur

Beoordelingen van Radisson Blu New Providence Wharf Hotel, London

4 out of 5
Radisson Blu New Providence Wharf Hotel, London
5 Fairmont Avenue, Canary Wharf, London, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 697 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 216 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1007 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Serkan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, nice room we got.. Only thing was the a male receptionist that wasn't very helpful while checking in.
Reactie van Guest Relation Team op 20 dec 2022
Dear Serkan,Thank you for sharing your experience with us. We are sorry to hear that you didn't have a positive experience with our receptionist during check-in. We strive to provide the best possible service to all of our guests, and we will be sure to follow up on this issue internally.Thank you again for letting us know, and we hope you had a otherwise enjoyable stay with us.We hope we will have a chance to welcoming you back in the near futureKind RegardsGuest Relation Team

10/10 – Uitstekend

Robin

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021
Reactie van Reception Team op 26 nov 2021
Thank you for choosing Radisson Blu New Providence Wharf and for your lovely feedback. Hopefully we can see you very soon.

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in februari 2020
Reactie van k op 15 aug 2020
Dear Guest, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I hope that we can welcome you back very soon. Kind regards, Katarina Vujcikova Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a pleasure to stay here. This is probably the best place to stay in or near Canary Wharf
6 nachten verbleven in juli 2019
Reactie van Jonathan Nassor Guest Relations op 31 dec 2019
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay.We are delighted you enjoyed your stay and thank you for choosing to stay with us again. On behalf of the entire team, we look forward to welcoming you back again soon when travel brings you back to the area. Kind regards, Jonathan Nassor Guest Relations Executive

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2019
Reactie van Guest Relation Team op 20 okt 2019
Dear Guest, Thank you for staying with us and for taking the time to provide your feedback from your recent stay with us. I am so pleased to see you enjoyed all elements of your stay and I hope we can welcome you back again soon for another wonderful stay with us. Kind Regards Jonathan Nassor Guest Relation Executive

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Jonathan Nassor Guest Relations op 17 okt 2019
Dear Guest, Many thanks for taking the time to leave us some feedback for your most recent stay with us, here at the The Radisson Blu Edwardian New Providence Wharf Hotel. We hope you will return and stay with us again in the near future. Warm regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another very pleasant stay at the Radisson Blu at Canary Wharf. This place always makes me feel welcome.
4 nachten verbleven in augustus 2019
Reactie van k op 11 aug 2019
Dear Guest, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I hope that we can welcome you back soon, when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Relations Manager

10/10 – Uitstekend

Daniel, Delft

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic
Fantastic hotel, nice staff, nice breakfast options, nice location. Really nothing to complain about.
2 nachten verbleven in juli 2019
Reactie van k op 26 jul 2019
Dear Daniel, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your amazing feedback with others. It is much appreciated. On behalf of the whole team, I hope that we can welcome you back soon, when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Relations Manager

10/10 – Uitstekend

Leon_van_N

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede service waarbij men zaken komt brengen die je nodig hebt, zoals een badjas tbv de sauna. Uitgebreid ontbijt. Nette kamer met moderne badkamer met doche en apart bad. Echter door het reizen met mijn zoontje van 9 konden we hier geen gebruik van maken, omdat kinderen vanaf 16 jaar pas zijn toegestaan helaas.
2 nachten verbleven in juni 2019
Reactie van k op 25 jun 2019
Dear Leon_van_N, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I hope that we can welcome you back very soon, when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Relations Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Net modern hotel, goede voorzieningen, behulpzaam personeel. Afstand tot centrum redelijk (ca. 30 min. tot de London Bridge).
2 nachten verbleven in februari 2019
Reactie van Michaela S op 18 feb 2019
Dear Anonymous, Thank you for taking the time to review your recent experience at the Radisson Blu Edwardian New Providence Wharf Hotel. I am delighted to hear you had a lovely stay with us. Thank you once again for your lovely feedback, it is much appreciated. We are looking forward to welcoming you soon. Warm Regards, Michaela Seveckova Lobby Manager

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in december 2018
Reactie van Daniela op 3 jan 2019
Dear Anonymous, Thank you for taking the time to rate your recent experience at the Radisson Blu Edwardian New Providence Wharf Hotel. I am disappointed to see that you scored such a low rating for your stay. I do apologise for any issues that you might have encountered during your stay and I wish l would have known about it so that we could have made the things wright for you. Thank you once again for your feedback, it is greatly appreciated and taken into consideration. We are looking forward to welcoming you soon. Warm Regards, Daniela Guest Relations Manager

8/10 – Goed

Bart, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Once again a very nice and comfortable stay. The hotel is very well equipped with good facilities (bar, wellness center, gym). The free shuttle to Canary Wharf is also very welcome.
5 nachten verbleven in oktober 2018
Reactie van Katarina op 1 nov 2018
Dear Bart, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and thank you for leaving a review. On behalf of whole team we hope that we can welcome you back soon when travel brings you back to the area. Kind regards, Guest Relations Team

8/10 – Goed

p

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018
Reactie van Michaela S op 10 okt 2018
Dear Guest, Thank you for having stayed at the Radisson Blu Edwardian New Providence Wharf and for taking the time to rate your stay. I am pleased you enjoyed your stay overall. We value all feedback so If you have any feedback in terms of how we could have made your stay even better please feel free to contact us directly. Kind regards, Guest Relations

10/10 – Uitstekend

Bart, Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Possibly the best hotel in the Canary Wharf area
London hotels are not particularly known for their service or value for money, so it has been a refreshing experience to find the Radisson Blu to have both! Compared to other (more expensive) hotels in the area this place surpasses them by far!
4 nachten verbleven in augustus 2018
Reactie van Adam L op 3 sep 2018
Dear Bart, Thank you for having chosen to stay with us for your recent stay in London. I am delighted you found the staff to be friendly and accommodating. The entire team are passionate about delivering fantastic customer service and creating memorable moments for our guests and to see this not go unnoticed is wonderful. I am sorry you had some technical difficulties with our Online check in system and I rest at your disposal should you wish to speak with me in more detail in regards to this. Kind Regards Adam Lambert Guest Relations Manager

10/10 – Uitstekend

Shirley, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel, vriendelijk personeel, vlakbij Airport
Zeer vriendelijke ontvangst en service van het personeel, we kregen een upgrade naar business room, met complimentary fruit water en discount. Vlakbij de O2 arena, city airport and Olympic Stadium. Metro (DLR) en bus vlakbij, erg prettig, zeker aan te raden als je op City vliegt, zakelijke omgeving wel
3 nachten verbleven in juni 2018
Reactie van k op 26 jun 2018
Dear Shirley, Thank you for choosing Radisson Blu Edwardian New Providence Wharf for your recent stay in London. We were very pleased to read that you have enjoyed your stay with us and we are looking forward to welcome you back when travel brings you back to area. Kind regards, Guest Relations Team

4/10 – Matig

JUAN CARLOS, Barranquilla

Reisde met familie
Negatief: Netheid, voorzieningen
Mala ubicación. El acceso es complicado y aunque hay un servicio de transporte a Canary Wharf opera solo hasta las 10:30 am. El agua para bañarse es pesada. Tienen algún problema de sistemas y las llaves magnéticas se bloquean. Carece de ambiente en absoluto. Es una zona aislada donde no hay nada.
3 nachten verbleven in mei 2024
Reactie van Guest Relations Team op 27 mei 2024
Estimado Juan Carlos,Lamentamos mucho su reciente experiencia en el Hotel Radisson Blu New Providence Wharf. Lamentamos reconocer su insatisfacción con la ubicación y la accesibilidad.Nuestro hotel tiene como objetivo proporcionar un ambiente sereno y pacífico lejos del ajetreo y el bullicio de la ciudad. Entendemos que nuestra ubicación puede no ofrecer la vitalidad que algunos huéspedes pueden buscar y agradecemos sus comentarios al respecto. En cuanto al horario del servicio de transporte, el horario actual está diseñado para atender a la mayoría de las necesidades de nuestros huéspedes, especialmente aquellos que visitan por motivos de negocios. Siempre estamos abiertos a sugerencias y tomaremos en cuenta sus comentarios para futuras mejoras del servicio.Nos entristeció enterarnos de los problemas con el agua y la tarjeta de acceso que experimentó durante su estadía. Estos detalles son realmente cruciales y nos gustaría asegurarle que nuestro equipo trabaja continuamente para mejorar la experiencia general de los huéspedes.Crear un ambiente acogedor es un aspecto clave de la filosofía de nuestro hotel y nos decepciona saber que no cumplimos con sus expectativas en esta área. Nos esforzamos por brindar un ambiente tranquilo y privado a nuestros huéspedes; sin embargo, entendemos que las preferencias pueden variar.Sus comentarios son invaluables ya que nos ayudan a comprender dónde se pueden realizar mejoras. Esperamos que a pesar de estos problemas, nos brinde otra oportunidad de brindarle un mejor servicio en el futuro.Atentamente,

10/10 – Uitstekend

richard

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel,very clean and comfortable.would stay again
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 26 mei 2024
Dear Richard,Your 5-star rating of Hotel Radisson Blu New Providence Wharf made our day! We're delighted that your stay with us was to your utmost satisfaction.At our hotel, we continuously strive for excellence in every aspect of our service. Your rating stands as a testament to our efforts and inspires us to maintain the high standards we have set. It was a pleasure to have you as our guest and we genuinely hope to welcome you back in the future. Our commitment is to ensure your every experience is as perfect as the one you rated.Best Regards,

10/10 – Uitstekend

Clive

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 21 mei 2024
Dear Clive,Your rating has truly brightened our day. It's uplifting to see a perfect score, indicating that you had an exceptional experience at our Hotel Radisson Blu New Providence Wharf.At our hotel, we are committed to exceeding expectations and providing a seamless, enjoyable stay for all our guests. A score of 5 out of 5 tells us that we are succeeding in this commitment. However, we understand that there is always room for improvement. If you have any details or suggestions that you believe could enhance our service, please don't hesitate to share. Your insights are invaluable in our continuous pursuit of excellence.We hope to welcome you back soon and provide you with the same excellent service that earned us your high rating.Best regards,

10/10 – Uitstekend

Adesoji

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's classy and has lots of amenities
4 nachten verbleven in mei 2024
Reactie van Guest Relations Team op 15 mei 2024
Dear Adesoji ,It's delightful to hear that you found our hotel classy and appreciated the range of amenities we provide. At Hotel Radisson Blu New Providence Wharf, our aim is to create an environment that mirrors the sophistication and elegance our guests deserve. The abundance of amenities you mention is part of our commitment to ensure every stay is as comfortable and enjoyable as possible. We believe that the small details make a big difference and we've worked hard to include a variety of amenities that cater to the diverse needs and preferences of our guests.We look forward to welcoming you back in the future. Your satisfaction is our priority and we'll continue doing our best to maintain the high standards you've experienced during your stay. Best regards,

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location - near to the O2 arena
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 7 mei 2024
Dear Christine,Thank you for highlighting the convenient location of Radisson Blu Edwardian NPW Hotel near the O2 arena. We are pleased to know that you found our proximity to this major event venue beneficial. Our location is indeed one of the aspects of our hotel that we take great pride in.We hope to have the opportunity to welcome you back again soon, whether it be for another event at the O2 arena or simply to enjoy the numerous attractions and experiences our location has to offer.Warm regards,

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely stay but it’s a little way from main attractions
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 7 mei 2024
Dear Kelly,We appreciate you taking the time to share your experience at Radisson Blu New Providence Wharf. It's heartening to hear that you had a lovely stay with us. We understand that our location may not be in close proximity to some main attractions. However, we believe that our dedication to providing a luxurious experience and exceptional service can make every stay worthwhile.We look forward to welcoming you back, and we hope your next visit will be as pleasant as the previous one.Warm regards,

10/10 – Uitstekend

Peter

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The spa is great with a very friendly and skilled staff.
2 nachten verbleven in april 2024
Reactie van Guest Relations Team op 7 mei 2024
Dear Peter,Thank you for taking the time to share your positive feedback regarding your visit to our spa at Radisson Blu NPW Hotel. We are delighted to hear that you had an enjoyable experience and found our staff to be friendly and skilled.At our spa, we strive to offer an oasis of tranquillity and rejuvenation for our guests, and your feedback is a testament to this commitment. We aim to provide a luxurious experience, made special by our dedicated team of professionals.We look forward to welcoming you back for another exceptional spa experience in the future.Warm Regards,

6/10 – Redelijk

Amy

1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 16 mei 2024
Dear Amy,Your rating of '3' has been noted and we understand there may be areas where we didn't meet your expectations. Our primary goal at the Hotel Radisson Blu New Providence Wharf is to provide every single guest with an outstanding stay and it's disheartening to learn that we may have fallen short in this regard.Without knowing the specifics of your dissatisfaction, it is challenging to address your concerns directly. However, we strive to offer an exceptional experience for all our guests, encompassing a comfortable stay, friendly service, and a clean environment.We take every piece of feedback seriously, as our guests' experience forms the foundation of our continuous improvement efforts. Your rating provides us with an opportunity to reflect on where we can improve for the future.We genuinely hope to have the chance to serve you again, with the aim of exceeding your expectations and showing you the true level of our hospitality. Kind regards,

8/10 – Goed

Philip

Negatief: Netheid, staat van de accommodatie en faciliteiten
8 nachten verbleven in april 2024
Reactie van Guest Relations Team op 15 mei 2024
Dear Philip,It's wonderful to see that you've rated Hotel Radisson Blu New Providence Wharf with a 4-star review. Your feedback is essential to us, and it helps us understand the areas where we excel and where we can continue to improve. While we are pleased to know that your experience was largely positive, we also acknowledge that there is always room for improvement to make our services even more appealing. We hope to have the pleasure of welcoming you back to Hotel Radisson Blu New Providence Wharf in the not-too-distant future. We are confident that we can provide an even better experience during your next visit.Once again, thank you for your feedback. It is our privilege to serve guests like you, and we look forward to your return.Best regards,

10/10 – Uitstekend

Robert

2 nachten verbleven in april 2024
Reactie van Guest Relations Team op 8 mei 2024
Dear Robert ,Thank you for rating us with a perfect score. We are delighted to learn that you had a pleasant stay at the Radisson Blu Edwardian NPW Hotel. Your satisfaction is our priority, and it's always rewarding to see our efforts being recognized.We value your feedback and hope to have the pleasure of welcoming you back soon for another exceptional experience.Warm regards,

10/10 – Uitstekend

Jemma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 18 apr 2024
Dear Jemma,Thank you for the perfect score you've given us. We're delighted to know that you had a five-star experience at the Radisson Blu NPW Hotel, London. It’s always heartening to receive such positive feedback, and we are committed to maintaining this level of service to all our guests.Your rating motivates us to continue providing exceptional service and a luxurious experience. We truly appreciate your support and hope to welcome you back soon for another memorable stay.Warm regards,

10/10 – Uitstekend

donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could not fault our weekend away . From the moment we arrived, staff were so welcoming. Beautiful, spotless hotel. Staff lovely and friendly and rooms very spacious and comfy. Breakfast was amazing and staff could not do enough for you. Even at checkout. Lovely reception staff always smiling and accomodating.
1 nacht verbleven in april 2024
Reactie van Guest Relations Team op 15 apr 2024
Dear Donna,Thank you so much for taking the time to share your delightful experience at Radisson Blu Edwardian NPW Hotel. We are thrilled to know that from the moment you arrived until your departure, our team managed to make your stay enjoyable.We take great pride in our immaculate facilities and spacious rooms designed to provide a luxurious experience for our guests. Your kind words about the comfort of our rooms are very much appreciated.Your comments about our reception staff's friendliness, accommodating nature and ever-present smiles truly encapsulate the dedication and commitment we have towards ensuring our guests feel welcomed and valued.Once again, thank you for choosing our hotel for your weekend getaway. We look forward to the opportunity of welcoming you back in the future.Warm regards,Guest Relations Team

2/10 – Ontzettend slecht

Aleaner

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024
Reactie van Guest Relations Team, op 1 mei 2024
Dear Aleaner,We noticed that you left a rating of "1" without any further comments. We sincerely apologize if your experience at the Radisson Blu NPW Hotel did not meet your expectations. We are committed to providing our guests with an exceptional service and luxurious experience, and it saddens us to know that we may have fallen short during your stay.Your feedback is crucial to us, and it would help us greatly if you could provide more details regarding your experience. This will assist us in identifying areas that need improvement so that we can enhance our services and ensure a more satisfying stay for our guests in the future.Once again, we apologize for any inconvenience you may have experienced. We hope you will give us the opportunity to provide you with a better experience in the future.Warm Regards,Radisson Blu NPW Hotel

10/10 – Uitstekend

Rasidat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Rasidat,We appreciate your feedback and glad you enjoy your stay with us. We hope to see you again in the near future.Warm Regards,

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 18 apr 2024
Dear ,Thank you for leaving a 5-star rating following your stay at Radisson Blu NPW Hotel, London. We are delighted to see this rating and trust that it indicates that you had an enjoyable experience with us. Our team is dedicated to providing you with an exceptional service and luxurious experience, and your rating suggests that we are succeeding in our commitment. We look forward to the opportunity of welcoming you back to our hotel in the future.Warm regards,

10/10 – Uitstekend

GiIllian

Zakenreiziger
All good.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Gilliam,It's delightful to know that your stay at the Radisson Blu Edwardian NPW Hotel, London was a pleasant one.We believe that the uniqueness of our location, combined with the modern European dining on our waterfront terrace and our bright, atmospheric restaurant, truly sets the atmosphere for a memorable experience. We hope these elements, among others, contributed to making your stay "all good".As we strive to provide excellent service and create an oasis of comfort for all our guests, we are always thrilled when these efforts are recognized. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.

8/10 – Goed

Charlotte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Charlotte ,We are grateful for your rating of our Radisson Blu Edwardian NPW Hotel. It seems from the score of 4 out of 5 that your stay with us was largely satisfactory, which is rewarding to know.Our team always strives to provide top-notch service to our valued guests and it's inspiring to know that we have met your expectations to a considerable extent. However, we also understand that there might be some areas where we could improve upon.We highly value your insights as they help us identify those areas, and therefore, would truly appreciate it if you could share more about your experience with us. Your detailed feedback will aid us in our continuous pursuit of excellence in the hospitality industry.Your satisfaction is of utmost importance to us and we are committed to making your future stays even more enjoyable. We look forward to welcoming you back to Radisson Blu Edwardian NPW Hotel, London.Warm regards,

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just overnight stay, I arrived late with no problems. Complimentary breakfast with views across Thames. As flying from LCY had planned to use DLR but it was closed for engineering, but hotel staff v hepful advising other modality.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear James,We appreciate your kind words about your recent overnight stay at Radisson Blu Edwardian NPW Hotel. It is delightful to hear that your late arrival was smoothly accommodated and that you enjoyed our complimentary breakfast with the stunning views across the Thames.We understand that travelling can sometimes be unpredictable with unexpected changes such as the DLR closure you mentioned. Our staff is committed to offering alternative solutions and guidance in such instances to ensure a seamless journey. It's gratifying to know that their advice was helpful to you.Our hotel's location indeed provides the added advantage of proximity to key points of interest such as the O2 Arena, the ExCel Exhibition Centre, and London City Airport. Additionally, our serene riverside location by Canary Wharf makes for a tranquil escape amidst the bustling city.Your positive feedback encourages us to continue striving for excellence in service and hospitality. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.

10/10 – Uitstekend

Tanaka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Tanaka ,Your words "Perfect stay" truly encapsulate the experience we aim to provide at the Radisson Blu Edwardian NPW Hotel, London. It brings us immense pleasure to know that your stay was up to your expectations.Our team is dedicated to ensuring that our guests have an exceptional experience from the moment of their arrival until their departure. It seems like we were able to achieve this during your stay.Your positive feedback serves as a great motivator for us to continue delivering excellent services and memorable experiences. We look forward to the opportunity of welcoming you back for another perfect stay in the near future.Warm regards

2/10 – Ontzettend slecht

Sophie

Zakenreiziger, Reisde met partner
Negatief: Personeel en service
Paid £75 CASH for parking at this hotel yet they’ve charged my card also for the amount. Can’t get hold of anyone to discuss this and emails are being ignored.
3 nachten verbleven in februari 2024
Reactie van . op 3 apr 2024
Dear Sophie,We're sorry to hear about the inconvenience you've experienced with the parking charge. It certainly isn't the experience we want for our guests, and your feedback is important to us. Please rest assured that we take matters like this very seriously. Our team is committed to ensuring that every detail of your stay meets the high standards we set for ourselves at the Radisson Blu NPW Hotel. We encourage you to contact us directly so we can address this issue promptly. We look forward to resolving this to your satisfaction.Warm regards,The Reception Team

10/10 – Uitstekend

Idris, Farnworth, Bolton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel and very clean with friendly staff
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Idris, Your kind words about our hotel and staff are greatly appreciated. We are delighted to hear that you found our premises to be clean and our team to be friendly. It's always heartwarming to know our guests enjoy their stay with us.We hope to welcome you back to Radisson Blu Edwardian NPW Hotel soon for another delightful stay in London. Warm regards

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 1 apr 2024
Dear Mark,Your rating of our establishment, the Radisson Blu Edwardian NPW Hotel, is greatly valued. We are delighted to see that you have provided a rating of 4 out of 5, and we take this to mean that you had a generally satisfactory experience with us.Your feedback helps us to understand our performance from your perspective as a guest. While we are pleased to see that your experience was largely positive, we also recognize that there is always room for improvement. We are committed to enhancing all elements of the guest experience to achieve that perfect rating in the future.We look forward to welcoming you again at the Radisson Blu Edwardian NPW Hotel, London, where we hope to exceed your expectations and provide an even better stay.Warm regards.

10/10 – Uitstekend

Tanefa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicky/Nicoletta was truly amazing with great customer service. One of the best hotel staff members I have met. I will definitely be returning back to this hotel. Everything was perfect!
2 nachten verbleven in maart 2024
Reactie van Guest Relations Team op 15 mrt 2024
Dear Tanefa,It is rewarding to learn about your excellent experience during your stay at Radisson Blu Edwardian NPW Hotel, London. It's delightful to hear that Nicky/Nicoletta was able to provide you with exceptional customer service, making your stay with us even more memorable.Our staff members are indeed our greatest asset and your kind words will serve as a further source of inspiration for Nicky/Nicoletta and the rest of our team. They work tirelessly every day to ensure our guests have a wonderful and unforgettable experience.We are thrilled to hear that you are considering returning to our hotel. Upon your next visit, we would like to remind you of some additional amenities we provide for our esteemed guests. For those arriving by car, we provide parking and even have Electric Vehicle charging available. To make your stay more convenient, we also offer a complimentary shuttle service to Canary Wharf.We hope to have the pleasure of welcoming you back soon and strive to make your next stay as fulfilling and delightful as the last one.Warm regards.

10/10 – Uitstekend

Uliana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent !
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 15 mrt 2024
Dear Uliana , Your succinct review, "Excellent! It truly brightened our day. It is always a pleasure to know that you had a wonderful experience with our efforts at the Radisson Blu Edwardian NPW Hotel, London.Your satisfaction is a testament to our commitment to provide exceptional service. Our goal is to make each of our special guests and servers feel their needs for our strengths. Your positive feedback confirms that we are on the right track.We look forward to welcoming you on your next trip Your London. If there is anything else you would like to share about your stay, we would love to hear it.Warm regards.

10/10 – Uitstekend

Jennelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service overall.
6 nachten verbleven in maart 2024
Reactie van Guest Relations Team op 12 mrt 2024
Dear Jennelle,It's wonderful to hear that you found the service at Radisson Blu Edwardian NPW Hotel to be great. Our team always strives to provide a memorable experience to every one of our guests, and it seems like we were successful in our efforts during your visit.Your positive words are a testament to our continuous commitment to excellent service. We believe that service is an essential part of the hospitality experience and we are thrilled to know that we have met your expectations in this regard.We hope to have the opportunity to welcome you back to our hotel on your next visit to London.Warm regards.

10/10 – Uitstekend

LaVonda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Nice lobby. Friendly staff. Only drawback- the bed was too firm
1 nacht verbleven in maart 2024
Reactie van Guest Relations Team op 12 mrt 2024
Dear LaVonda ,It's heartening to hear that you found our hotel pleasant and our lobby appealing. We're particularly delighted that our staff left a positive impression on you with their friendliness. At Radisson Blu Edwardian NPW Hotel, we pride ourselves in offering a warm and welcoming service to all our guests.However, we understand that comfort is subjective and we regret that our bed did not meet your personal comfort preferences. We strive to ensure that our guests have an ideal experience and your feedback is valuable in helping us achieve that goal.We hope that these services will add value to your next visit and we look forward to welcoming you back soon.Warm regards.

8/10 – Goed

Graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, lovely views over the Thames to the O2 arena. The breakfast didn't have a massive choice but it had all the essentials and what was on offer was very nice and really well cooked. The only thing for me which let it down was the pillows were too soft, the bed itself was lovely and comfy, but left with a bit of a sore neck due to lack of pillow support. The room was lovely and clean and the bathroom was spacious with a good quality shower in it. Next time I am going to the O2, will definitely consider using this hotel again.
1 nacht verbleven in maart 2024
Reactie van NPW op 7 mrt 2024
Dear Graham,Your detailed review paints a vivid picture of your stay at the Radisson Blu Edwardian NPW Hotel. It pleases us to learn that you appreciated our prime location, offering lovely views over the Thames and the O2 arena. Our riverside hotel indeed provides a peaceful retreat within the bustling city, and we're glad you found it appealing.We're also thrilled to hear that you enjoyed our breakfast offering. We strive to provide a variety of options, ranging from fresh fruits and superfoods to hearty cooked options and delicious pastries, to ensure a delightful start to the day for our guests. Your words affirm that we're on the right track in this regard. However, we regret to hear that you found our pillows too soft and it caused discomfort during your stay. We understand how critical a good night's sleep is and assure you that we'll keep your feedback in mind when reviewing our amenities.It's heartening to know that you found the room and bathroom well-maintained, and the shower of good quality. We pride ourselves in maintaining high standards of cleanliness and comfort, and it's rewarding to see that reflected in your experience.Your willingness to consider a return visit to our hotel in the future is the highest compliment we could receive. We look forward to welcoming you back and providing you with an even more memorable experience, perhaps with a meal on our waterfront terrace or in our bright, atmospheric restaurant next time.Warm regards, The Reception Team

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van NPW op 7 mrt 2024
Hello Samantha, Thank you for choosing us for your stay. Regards, The Reception Team

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Take your own pillow
Lovely Hotel near to the 02 visually across the Thames but over an hour to get there physically. Bedrooms spacious but pillows were way too soft ended up with a minor stiff next next morning if you got room take your own.
1 nacht verbleven in februari 2024
Reactie van The Reception Team op 27 feb 2024
Dear Mark,It's a pleasure to learn that you appreciated the location of the Radisson Blu Edwardian NPW Hotel and found our rooms to be spacious. We are indeed privileged to have such a picturesque spot near the Thames.However, we regret that you didn't find our pillows to your liking. Comfort is of utmost importance to us, and we understand that each guest may have different preferences when it comes to their bedding. Your feedback regarding the pillows will be valued as it helps us understand the varying needs of our guests.We sincerely apologize if this led to any discomfort during your stay. It's always our aim to ensure our guests have a restful night and wake up feeling refreshed.The next time you stay with us, please do not hesitate to let us know if there's anything we can do to make your stay more comfortable. Our dedicated team of hospitality professionals is always at your service to ensure your stay is as enjoyable as possible.We hope to have the opportunity to welcome you back to our hotel in the future, where we will strive to provide an even better experience.Warm regards.

6/10 – Redelijk

Karl

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van NPW op 7 mrt 2024
Hello Karl, Thank you for choosing us for your stay. Regards, The Reception Team

8/10 – Goed

Stuart

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Guest Relations Team op 24 feb 2024
Dear Stuart,We are delighted to know that you have rated your stay at the Radisson Blu Edwardian NPW Hotel with an 8. This score indicates that you enjoyed your time with us, and we're glad we could be part of your London experience.Our goal is to consistently provide an exceptional experience to all our guests. Your rating serves as a testament that we're on the right track towards achieving that. We aim to continually improve our services and offer a memorable experience to all our guests.We hope to welcome you back in the near future and aim to make your next stay even more delightful. Thank you once again for your rating and choosing Radisson Blu Edwardian NPW Hotel as your preferred choice of accommodation in London.Warm regards.

10/10 – Uitstekend

Jody

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved every minute of it
2 nachten verbleven in februari 2024
Reactie van Guest Relations Team op 21 feb 2024
Dear Jody ,It truly warms our hearts to hear that you enjoyed every moment of your stay with us at the Radisson Blu Edwardian NPW Hotel, London. Our goal is to provide a delightful and memorable experience for each of our guests. We take immense pride in our modern European dining options, along with the serene waterfront terrace and our bright, atmospheric restaurant. It's pleasing to know that these elements of our service contributed to making your stay enjoyable.We sincerely hope to have the opportunity to welcome you back in the future for another wonderful stay. Warm regards,

8/10 – Goed

Silke

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slow barstaff
Reception was excellent apart from the system having a blip on arrival. Housekeeper rushed leaving the room 30 mins b4 actual checkout time. Barstaff extremely slow in serving.
1 nacht verbleven in februari 2024
Reactie van Guest Relations Team op 19 feb 2024
Dear Silke ,Your recent experience at the Radisson Blu Edwardian NPW Hotel has been brought to our attention. We are deeply grateful for your decision to share your feedback with us.We are pleased to hear that your interaction with our reception was commendable. Our team strives to provide our guests with a seamless check-in experience, and it's heartening to know that we were able to meet your expectations in this regard. However, we do apologize if you encountered any technical hitches on arrival. These instances are rare and we continually work towards providing an error-free process.It has also come to our attention that your checkout experience with the housekeeping staff did not meet your expectations. In our continuous pursuit of excellence, maintaining the utmost respect for our guest's privacy and comfort is paramount. We regret any inconvenience caused and appreciate your understanding. Your feedback regarding the service at the bar is also noted. It is our aim to ensure swift and efficient service at all times, and we regret if this was not your experience.Your shared insights are valuable and help us better understand where improvements can be made. We are committed to delivering exceptional experiences for our guests and your feedback plays a crucial role in this process.We hope to have the opportunity to welcome you back to Radisson Blu Edwardian NPW Hotel, London, where we will strive to make your next stay better than your previous one.Warm regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous!
Fabulous room with excellent facilities! Staff all so friendly and helpful. Enjoyed relaxing in the lovely spa, could have quite easily spent our short break just at hotel 😅
1 nacht verbleven in februari 2024
Reactie van Niki op 18 feb 2024
Greetings,It brings us great joy to read your review and learn of your fabulous experience at the Radisson Blu Edwardian NPW Hotel. We're thrilled to hear that our room facilities met your expectations and made your stay more comfortable. Our staff members are indeed the backbone of our hotel, and their dedication to serving our guests is what sets us apart. We're extremely pleased that you found them friendly and helpful. We look forward to serving you again in the future, ensuring your next visit is as enjoyable as the last.Warm regards,The Reception Team

6/10 – Redelijk

Hakim, Meerbusch

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muss leider mitteilen da ich etwas enttäuscht bin. Keine Einzellbett und die Zimmer waren sehr weit getrennt.. Frühstück na ja??
5 nachten verbleven in februari 2024
Reactie van Niki op 18 feb 2024
Lieber Hakim,Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns im Radisson Blu Edwardian NPW Hotel nicht Ihren Erwartungen entsprochen hat. Ihre Zufriedenheit ist uns sehr wichtig, und wir bedauern es, dass wir in diesem Fall nicht Ihren Vorstellungen gerecht werden konnten. Zu Ihren Anmerkungen bezüglich der Zimmer - wir bemühen uns immer, die besten Lösungen für unsere Gäste zu finden. Es tut uns leid, dass wir Ihre Bedürfnisse in Bezug auf die Zimmereinteilung nicht erfüllen konnten. Des Weiteren ist es bedauerlich zu hören, dass unser Frühstück nicht Ihren Geschmack getroffen hat. Das Frühstück ist eine wichtige Mahlzeit des Tages und wir streben danach, eine vielfältige Auswahl anzubieten, die all unseren Gästen gefällt.Wir hoffen, dass Sie uns trotz Ihrer Erfahrung eine weitere Chance geben, damit wir Ihnen den hervorragenden Service bieten können, für den das Radisson Blu Edwardian NPW Hotel bekannt ist.Herzliche GrüßeDas Rezeptionsteam