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Beoordelingen van Grand Royale Hyde Park

4 out of 5
Grand Royale Hyde Park
1-9 Inverness Terrace, London, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 576 van 1589 beoordelingen" "
Gastenscore: 8 - Goed. 501 van 1589 beoordelingen" "
Gastenscore: 6 - Redelijk. 260 van 1589 beoordelingen" "
Gastenscore: 4 - Matig. 127 van 1589 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 125 van 1589 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Wilbert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Atmosphere when you enter the hotel. Had a wonderful stay with my son. Room was small but fine as we only slept there. Breakfast was good and the staff very friendly and helpful. Underground stations Queensway and Bayswater around the corner. Same for the bigbus tours. Next to Hyde Park. I only made the mistake to book for 2 adults and had to pay quite a lot to change this to 1 adult and 1 child.
3 nachten verbleven in februari 2024
Reactie van Marcel op 23 feb 2024
Dear Wilbert,Thank you for your review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 – Goed

R.I

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
3 nachten verbleven in januari 2024
Reactie van Marcel op 11 feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
Basic
The hotel is ok. The location is perfect. Close to two underground stations. The room was a bit of a dissapointment. It is much smaller then expected based on the information on the website. Furthermore the service is a bit lacking. The room is cleaned everyday but one day the forgot to provide new towels. The old where gone but no replacement. The next day they forgot to replenish the toilet paper. On the third day we were out of shampoo. Also not replenished. Not the service level one would expect from this hotel. Aside from this the staff is helpful and polite.
8 nachten verbleven in december 2023
Reactie van Hazel op 30 dec 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 – Goed

Jolanda

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023
Reactie van Hazel op 29 dec 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Patrick

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Erg kleine kamers met amper ruimte om te bewegen. Niet zo Grand en Royal als de naam van het hotel doet vermoeden.
4 nachten verbleven in december 2023
Reactie van Marcel op 19 dec 2023
Dear Patrick,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 – Redelijk

Matthieu de

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Very small bed…. To small for two adults
2 nachten verbleven in oktober 2023
Reactie van Marcel op 28 okt 2023
Dear Matthieu,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 – Redelijk

Joyce

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotelkamer was verouderd. Vooral de badkamer. Personeel was aardig en behulpzaam. Ontbijt was goed.
3 nachten verbleven in oktober 2023
Reactie van Marcel op 23 okt 2023
Dear Joyce,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the staff along with the breakfast contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your stay being less than perfect due to the room condition. I would like to assure you that we do have different room categories available, and we are currently in the process of initiating soft refurbishment of our bedrooms and corridors, so it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

8/10 – Goed

Mathieu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vriendelijke bediening!
Hele vriendelijke bediening, oud hotel maar veel charme. Prachtig gebouw!
3 nachten verbleven in februari 2023
Reactie van Crystal op 15 feb 2023
Dear Mathieu, Thank you for your feedback! I am pleased to hear that the favourable location of the hotel, along with the breakfast and the friendliness and attentiveness of the team contributed positively to your overall stay.I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Front Office Supervisor

8/10 – Goed

Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijk en behulpzaam personeel. Uitstekende locatie tegenover Hyde Park en 2 metrostations en diverse buslijnen op zeer korte loopafstand. Kleine kamers, maar dat is gebruikelijk in Londen. Goed ontbijt in prachtige eetzaal.
5 nachten verbleven in december 2022
Reactie van Marcel op 14 dec 2022
Dear Monica,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Front Office Supervisor

8/10 – Goed

Lut

Reisde met een groep
Positief: Netheid, personeel en service
4 nachten verbleven in december 2022
Reactie van Marcel op 13 dec 2022
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Stan

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Airconditioning never worked, cold water tap took 5 min to actually get cold, they knew before I even reported it.
4 nachten verbleven in mei 2022

4/10 – Matig

'Bringme' Arjan de

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Het hotel is mij bekend en heeft een prachtige oude inrichting, maar dat maakt nog geen viersterren accommodatie. De oude lounges waren dicht, dat werkt niet sfeer verhogend. Bij binnenkomst kwam mij muziek tegemoet die past op en privé feestje, maar niet in een hotellobby. Achter de receptie was het zichtbaar rommelig en de staat van de vloerbekleding en het schilderwerk (wat zorgt voor de algemene atmosfeer) is matig. Deze punten bij elkaar zorgen ervoor dat de ambiance geen viersterren is. De kamer die ik kreeg toegewezen, brak elk voorstellingsvermogen. Hoewel deze netjes, schoon en verzorgd was, was deze ook levensgevaarlijk. Het raampje was niet groter dan 25 bij 25 cm en kon niet open. Het dakraam was eveneens klein en niet te openen. Bij een brand zijn de gasten van deze zolderkamers kansloos. Deze dienen naar mijn mening dan ook z.s.m. gesloten te worden. Ik heb direct mijn spullen gepakt en ingecheckt in een ander viersterren hotel; wat een verschil in entourage en behandeling! Dit hotel ziet eruit als een viersterren hotel en de potentie heeft het zeker, maar het onderhoud en de atmosfeer zorgen ervoor dat dit hotel op het moment geen vier sterren status moet hebben.
2 nachten verbleven in april 2022

8/10 – Goed

Apoorva

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable stay
For the price in one of the central locations in London, I am quite satisfied. Hotel was quiet and comfortable.
3 nachten verbleven in april 2022

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
i received an email that i won’t stay at the hotel i booked and that they put me in a other hotel without asking me if i’m okay with this. the new hotel was so small the room was okay it was very clean but very small not even a normal window to open, they gave me “free breakfast” but that included only the basics (coffee thea juice fruit and mini croissants) so long story short never accept a other hotel without checking it , employees where kind .
4 nachten verbleven in juli 2021

8/10 – Goed

Maryelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, lovely staff , small room but clean and updated . Beautiful property .
3 nachten verbleven in mei 2024
Reactie van Hazel op 24 mei 2024
Dear Maryelyn,Thank you for your review! We're glad you enjoyed the location, staff, and the beautiful historic property. We apologize the room size wasn't ideal, but we appreciate you mentioning it was clean and updated.We hope to see you again at Grand Royale Hyde Park Hotel!Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 – Redelijk

MARIA LETIZIA

Zakenreiziger
The rooms are too small
1 nacht verbleven in mei 2024
Reactie van Hazel op 24 mei 2024
Dear Maria Letizia,Thank you for your feedback. We apologize the room size wasn't ideal for your stay. We offer a variety of room options, so hopefully next time you can choose one that better suits your needs.Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 – Redelijk

Fei

Reisde met familie
Room is small
2 nachten verbleven in mei 2024
Reactie van Hazel op 24 mei 2024
Dear Fei,Thank you for your feedback. We apologize the room size wasn't ideal for your stay. We offer a variety of room options, so hopefully next time you can choose one that better suits your needs.Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 – Redelijk

Jake

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good for a night stay but wouldn’t recommend anymore than that. One thing that really annoyed me was what seemed to look like mice or rat droppings under the duvet when we pulled them back, was only 2 little bits but was very annoyed. Pretty standard place to stay
1 nacht verbleven in mei 2024
Reactie van Hazel op 24 mei 2024
Dear Jake,Thank you for your feedback. We're sorry to hear about finding droppings under the duvet. This is unacceptable and falls far short of our hygiene standards. We'll be sure to conduct a thorough inspection of the room you stayed in.If you'd like to discuss this further, please don't hesitate to contact us directly.Sincerely,The Grand Royale Hyde Park Hotel Team

8/10 – Goed

James B

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Magnificent breakfast buffet for 12 pounds per person if you reserve the night before (15 pounds otherwise).
6 nachten verbleven in mei 2024
Reactie van Hazel op 24 mei 2024
Dear James,Thank you for your fantastic review of our breakfast buffet! We're thrilled you found it to be magnificent, especially for the price of 12 per person when reserved the night before.We strive to offer our guests a delicious and convenient way to start their day, and we're glad you enjoyed it.We hope to see you again at the Grand Royale Hyde Park Hotel!Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 – Redelijk

Karen

Negatief: Voorzieningen
This is a historic building but it is so old that I do wonder if it is time to do some major renovations. I have been to other vintage hotels that have better rooms and amenities. There was a very cramped staircase to my room and the room itself was so small I wouldn’t have considered it suitable for more than 1 person. The furnishings are also very limited. There were no food options other than breakfast. Honestly I think this hotel is needing major updating if it is to keep guests.
1 nacht verbleven in mei 2024
Reactie van Hazel op 23 mei 2024
Dear Karen,Thank you for your feedback. We appreciate you staying with us at the Grand Royale Hyde Park. We understand your concerns about the room size and lack of modern amenities. We're currently looking into renovation options to address these issues.We apologize for the inconvenience caused by the limited space and lack of food options beyond breakfast.We hope to welcome you back in the future after the renovations are complete.Sincerely,The Grand Royale Hyde Park Hotel

6/10 – Redelijk

Elsa

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The building is a beautiful house. However, the bathrooms are really dangerous. Large slippery tiles on the floor make it easy to slip. A very high tub makes it hard to climb in. Hooks are hung so high a 5'4" person has to stand on tiptoes to reach. It seems that no one tthought of using these bathrooms when they were built. Rooms are also extremely small.
3 nachten verbleven in mei 2024
Reactie van Hazel op 22 mei 2024
Dear Elsa,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the bathroom design and room size. Safety and comfort are our top priorities, and we will address these concerns with our maintenance team to ensure a better experience for future guests.We appreciate you letting us know about your experience.Kind RegardsGrand Royale Hyde Park Team

8/10 – Goed

Angela

Reisde met partner
Positief: Netheid, personeel en service
Lovely building & architecture but in need of a bit of attention in places. Room was quite small but ok but bed was not comfortable and pillows flat! We asked for firmer pillows but they never appeared! Overall we enjoyed our stay though. Breakfast was good & great location for Kensington Park.
3 nachten verbleven in mei 2024
Reactie van Hazel op 21 mei 2024
Dear Angela,Thank you for your feedback! We're thrilled you enjoyed the hotel's location and breakfast selection. We appreciate you letting us know about the room's size and discomfort with the pillows. We'll ensure our housekeeping staff is more attentive to future requests for firmer pillows. We're always looking for ways to improve, so your comments are valuable.Sincerely,The Grand Royale Hyde Park Hotel

8/10 – Goed

Sonia Irene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful interiors in lobby and lounge area. Double room was a little small but really fidnt need to be much bigger. Nice bathroom.
3 nachten verbleven in mei 2024
Reactie van Hazel op 21 mei 2024
Dear Sonia Irene,Thank you for your feedback! We are glad you enjoyed our beautiful lobby and lounge area. We appreciate you letting us know about the size of the double room. We will take this into consideration to improve our guests' experience.Sincerely,The Grand Royale Hyde Park Hotel

2/10 – Ontzettend slecht

Frank

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
this was of the worst and totally overpriced hotels i have ever been staying. the room is horrible, very dirty and certainly requires urgent renovation. i would not even stay there for free and can NOT recommend to go there. Very bad experience.
2 nachten verbleven in mei 2024
Reactie van Hazel op 18 mei 2024
Dear Frank,We are terribly sorry to hear about your recent stay and that it fell short of expectations. We take all guest feedback seriously and will investigate your concerns about the room's condition immediately. We appreciate you bringing this to our attention.Sincerely,The Grand Royale Hyde Park Hotel

8/10 – Goed

Maryana, Garwood

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Rooms were a little outdated and required some touches, but in general, was a nice experience and got this old English style hotel feeling. Very walkable and easy access to subway, breakfast was decent and stuff very friendly
2 nachten verbleven in mei 2024
Reactie van Hazel op 16 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Houchang

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel exudes a nostalgic charm. The common areas are a tad run-down, but this is a small price to pay for the good value the rooms afford the traveler in a very expensive city.
4 nachten verbleven in mei 2024
Reactie van Hazel op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Austin

Positief: Netheid
2 nachten verbleven in mei 2024
Reactie van Hazel op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Armand

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only stayed 1 night. Room was small but good enough. Just minor issue with shower. Not a big deal. Over all, good enough if you need a nice place to sleep.
1 nacht verbleven in mei 2024
Reactie van Hazel op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Tiv

Positief: Staat van de accommodatie en faciliteiten
Beautiful hotel and helpful and attentive staff
2 nachten verbleven in mei 2024
Reactie van Hazel op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Cristina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lobby was absolutely stunning, as was the rest of the hotel. Beautiful decorations. Room was a bit small but I was staying by myself so I didn’t mind. Location was great, about a 2 minute walk from the Queensway Train station, which basically takes you right into the city. Feels very safe for someone traveling alone!
1 nacht verbleven in mei 2024
Reactie van Hazel op 12 mei 2024
Dear Cristina,Thank you for the fantastic review! We're delighted you loved the stunning lobby, beautiful decorations, and convenient location. While some rooms are on the smaller side, we're glad it suited your solo stay.We appreciate you mentioning safety - it's a priority for us. So happy you felt secure!We look forward to welcoming you back on a future trip!Sincerely,The Grand Royale Hyde Park Hotel Team

8/10 – Goed

kimberly

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I booked room on Expedia for over 100 pounds less than I was charged at the property. All the staff was extra nice other than the woman who checked us in. Do not fall for the pay at the property trick!
2 nachten verbleven in mei 2024
Reactie van Hazel op 12 mei 2024
Dear Kimberly,Thank you for your review. We apologize for the discrepancy between the price you booked on Expedia and the price you were charged at the property. We are investigating this issue to ensure it doesn't happen again. We're glad the staff was friendly overall, except for the check-in experience. We'll address this with the team. Thank you for your feedback.Sincerely,The Grand Royale Hyde Park Hotel Team

6/10 – Redelijk

Layne Elizabeth

5 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Mark

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Hazel op 10 mei 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Merja

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 – Redelijk

Jamilee

Reisde met een groep, Reisde met familie
The location of the property is fantastic. Right by Hyde Park and Kensington Palace. And one street over from 2 Tube stations, and restaurants and stores. The hotel lobby is fine, but the rooms are very small, and so is the bathroom. It was hard to share the room with another person. Very closed in. Our room came with a step down right upon entering the room. I almost took a bad fall from it. The warning note about the step is smaller than a post-it note. The staff was very nice. The bed sheets were changed every other day, and the towels were changed with clean ones daily. I wouldn’t stay there again.
5 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

Teri, Cortez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with everything
1 nacht verbleven in mei 2024
Reactie van Hazel op 10 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

AGUSTIN, WINTER GARDEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Chris

Positief: Staat van de accommodatie en faciliteiten
'Deluxe' room was small. No windows in room so it felt claustrophobic. Bad smell occasionally. Room definitely not sound proof as described. All rooms have 'slam doors'.
2 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 – Redelijk

Raymonde

Zakenreiziger
It is a lovely property ; lovely reception staff ; feels so nice ; wifi excellent Downsides ; Noisy construction site outside window ; Smelly bathroom ; poor Gluten Free breakfast - no labels ; even said baked beans were not gluten free ( not had that one in 30 years of being a Coeliac !!) Shame as could have been so nice
2 nachten verbleven in april 2024
Reactie van Hazel op 10 mei 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central to all the sites. Close to restaurants and Hyde and Kensington parks. Staff were very helpful. Only negative was no parking on-site and it was not made clear where to park for drop off upon arrival.
5 nachten verbleven in april 2024
Reactie van Marcel op 1 mei 2024
Dear William,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 – Uitstekend

Green Apple

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing service
1 nacht verbleven in april 2024
Reactie van Marcel op 1 mei 2024
Dear Guest,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 – Uitstekend

Kevin, Yellowknife

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Marcel op 30 apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Liliane

Reactie van Hazel op 18 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
3 nachten verbleven in april 2024
Reactie van Marcel op 25 apr 2024
Dear Catherine,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 – Redelijk

Kevin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
3 nachten verbleven in april 2024
Reactie van Marcel op 25 apr 2024
Dear Kevin,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the restaurant team contributed positively to your overall stay. On the other hand, I am sorry to see that your comments about reception staff which i will surely be sharing with them on our next staff meeting.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 – Uitstekend

Joan

2 nachten verbleven in april 2024
Reactie van Hazel op 15 mei 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Kwok Fai

2 nachten verbleven in april 2024
Reactie van Hazel op 12 mei 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Jutta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wunderschönes Hotel, zentral zur U-Bahn Bayswater und Queensway. Kleine Läden und Restaurant/Pubs in der Nähe. Zum Joggen ist der Kensington Park 50 Meter entfernt. Immer wieder.
2 nachten verbleven in april 2024
Reactie van Marcel op 21 apr 2024
Dear Jutta,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 – Redelijk

Mary

8 nachten verbleven in maart 2024
Reactie van . op 15 apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Sabryna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms are very small. Other than that, it was great.
6 nachten verbleven in maart 2024
Reactie van Marcel op 7 apr 2024
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager