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Beoordelingen van DoubleTree by Hilton London Kensington

4 out of 5
DoubleTree by Hilton London Kensington
100 Cromwell Road, London, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 447 van 1112 beoordelingen" "
Gastenscore: 8 - Goed. 307 van 1112 beoordelingen" "
Gastenscore: 6 - Redelijk. 168 van 1112 beoordelingen" "
Gastenscore: 4 - Matig. 114 van 1112 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 1112 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

W.T.M.A.

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2023
Reactie van Reservations op 23 feb 2023
Dear guest,Thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Kensington. We are saddened to hear that we have not meet your expectations during your stay and we hope that you can accept our sincere apologies for any inconvenience we may have caused you.Kind Regards, Brigida, Reservations Agent

6/10 – Redelijk

Alexander Willem Werner

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Fijn hotel, mooie omgeving. Jammer dat de kamer op een verdieping zat, waar de airco ivm werkzaamheden het niet deed. Wel als vervanging een mobiele airco. Maar op de gang hing een erg bedompte lucht.
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Jonne

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fijn hotel, kamer was goed, schoon en ruim. ontbijt was basic maar lekker, personeel was geweldig vriendelijk.
5 nachten verbleven in mei 2022

8/10 – Goed

Ilse

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service
Super friendly staff. We were given a room we did not book at expedia and this lovely staff at The Double tree made sure we had even a better one. At breakfast there was this lovely lady who served us each morning with a smile. I recommend this hotel with a 10 plus for the kindness of the staff.
3 nachten verbleven in april 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2021

8/10 – Goed

MJM

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prettig hotel
Prima hotel centraal gelehrmnin Londen. Enkele zaken kunnen een opfrisbeurt gebruiken. Denk aan eetzaal.
3 nachten verbleven in oktober 2021

6/10 – Redelijk

Marcello

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
On day one being Sunday, we discovered there was no WiFi due to unspecified problems. Then bathroom lights over the sink was blown and the bathroom door handle was loose. My wife initially got herself locked in but finally we were able to get the door open again. On day 2 we discovered our room door couldn’t close, it operates electronically, so all night it was open. Then we tried to get our valuables from the room safe, but it couldn’t open!! The hotel had to phone a locksmith to open it, this took a few hours, so we couldn’t leave the hotel to go out until late afternoon, costing us valuable time. We didn’t expect this from Hilton Doubletree. Apparently the hotel was acquired from another hotel chain, however the facilities were in poor state. That Doubletree hotel needs a thorough check up of all its room, electronics and facilities. The hotel Management and staff were very friendly and did their best under the circumstances, however the hotel after the acquisition and COVID lockdown should have performed a proper check of all its facilities before opening its doors to the public
2 nachten verbleven in september 2021

6/10 – Redelijk

Jennifer, Livonia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is conveniently located to the South Kensington museums and Imperial College London. The Gloucester Road Underground Station is very convenient. These are all positives. A couple of areas of disappointment with the hotel related to the air conditioning and the check-in process. Despite notifying the property of problems with the air conditioning in our room, it was never fully resolved. The room temperature exceeded 27 degrees Celsius even though the outside air temperature was near 16. The windows do not open. The air would run for a few minutes, never get to the desired room temperature, and then would shut off. We were never able to overcome this pattern, even after maintenance supposedly checked the thermostat. With respect to check-in, the check-in time is 3 p.m. and not a minute before. For those of us that arrive on red-eye flights, not being able to get into a room an hour or two early is a bit frustrating. The hotel lobby was full of groups of very tired people waiting to get into rooms. At 2:55 p.m., we were told the rooms were not ready and then magically at 3 p.m., they were all ready. I've stayed in many hotels across London and never had a problem getting into a room an hour or two early. For those of us traveling into London on red-eye flights, this is important. I am unlikely to book this hotel again for this reason alone.
4 nachten verbleven in mei 2024
Reactie van Reservations op 16 mei 2024
Dear Jennifer, Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,

6/10 – Redelijk

Hervé

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in a great location. The rooms are nice especially if you have a garden view. Only negativee pooint was thhe check-in which was painful and unpleasant.
4 nachten verbleven in april 2024
Reactie van Reservations op 14 mei 2024
Dear Herve,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

10/10 – Uitstekend

Darnell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel and incredible staff.
7 nachten verbleven in mei 2024
Reactie van Reservations op 13 mei 2024
Dear Darnell,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Laura

Reisde met familie
The location of the hotel is great but unfortunately during our stay the tube lines to this hotel was out of order. The staff is really nice and helpfull but in weekends the buffet breakfast was way too crouwded. 1 minus: inside the hotel it is super hot and it is not possible to open any windows in the hotel rooms
2 nachten verbleven in mei 2024
Reactie van Reservations op 7 mei 2024
Dear Laura,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our staff. Please note, that the windows do not open in rooms for the safety of our guests, but you are more than welcome to use our newly upgraded air conditioning system to cool the air in the room. We do hope to welcome you to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Cristopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
3 nachten verbleven in april 2024
Reactie van Reservations op 2 mei 2024
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Uitstekend

KATHARINE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
2 nachten verbleven in april 2024
Reactie van Reservations op 30 apr 2024
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
1 nacht verbleven in april 2024
Reactie van Reservations op 29 apr 2024
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 – Redelijk

Paul

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
2 nachten verbleven in april 2024
Reactie van Reservations op 16 apr 2024
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Reservations op 17 apr 2024
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 – Ontzettend slecht

GEMMA

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
2 nachten verbleven in april 2024
Reactie van Reservations op 12 apr 2024
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Reservations op 8 apr 2024
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
2 nachten verbleven in april 2024
Reactie van Reservations op 7 apr 2024
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

JANET

Positief: Voorzieningen
Took interest in my family and made them feel special!
2 nachten verbleven in maart 2024
Reactie van Reservations op 4 apr 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
5 nachten verbleven in maart 2024
Reactie van Reservations op 2 apr 2024
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Uitstekend

Midiam Conrado

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
3 nachten verbleven in maart 2024
Reactie van Reservations op 1 apr 2024
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 – Goed

Kam

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Reservations op 2 apr 2024
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 – Uitstekend

Michael, cary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was absolutely amazing. I cannot recommend them enough!
7 nachten verbleven in maart 2024
Reactie van Reservations op 30 mrt 2024
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 – Matig

Kristoffer

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Reservations op 26 mrt 2024
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 – Uitstekend

Shane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and very clean rooms.
5 nachten verbleven in maart 2024
Reactie van Reservations op 24 mrt 2024
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Annmarie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very quiet. Staff very friendly and helpful
1 nacht verbleven in maart 2024
Reactie van Reservations op 23 mrt 2024
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Uitstekend

Lolith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
1 nacht verbleven in maart 2024
Reactie van Reservations op 15 mrt 2024
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 – Goed

Chiara

Reisde met familie
Positief: Personeel en service, voorzieningen
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
3 nachten verbleven in maart 2024
Reactie van Reservations op 10 mrt 2024
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

4/10 – Matig

Wai

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
1 nacht verbleven in februari 2024
Reactie van Reservations op 27 feb 2024
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 – Uitstekend

Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Reservations op 20 feb 2024
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Reservations op 17 feb 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Excellent stay, Friendly and Helpfull staff, perfectly positioned for tubes into central london. Great stay
3 nachten verbleven in februari 2024
Reactie van Reservations op 16 feb 2024
Dear Paul,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,

10/10 – Uitstekend

JAIR JEFFERSON

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in februari 2024
Reactie van Reservations op 13 feb 2024
Dear Jair Jefferson,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

4/10 – Matig

Tim

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Some birthday trip to london
Disappointed we had to leave a £150 deposit as well as the cost of the room. Room was small with limited facilities. WiFi poor. Door difficult to open. Shower loose and an adjoining to door to the next room. No fridge. No water on arrival. Limited choice for breakfast although it was tasty. Location great.
3 nachten verbleven in februari 2024
Reactie van Reservations op 13 feb 2024
Dear Tim,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your comments and concerns with our departments to investigate this further.Thank you for bringing to our attention the details, that matter.Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards,

10/10 – Uitstekend

Michelle

1 nacht verbleven in februari 2024
Reactie van Reservations op 11 feb 2024
Dear Michelle,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share this with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent

6/10 – Redelijk

Eduardo

Reisde met familie
Positief: Comfort kamer
Bem localizado, quarto confortável, café da manhã regular (por vezes o ambiente sujo e desarrumado, máquina de café regular quebrou algumas vezes, poucas opções e sempre a mesma comida). Área do jardim atrás com mesas os aquecedores e luzes só um funcionou raramente e ao pedir para corrigir não resolviam. Luzes no quarto queimadas que não ajeitaram ao pedir, janela do quarto não impede frio e barulho, banheiro sem piso aquecido sem aquecedor e sem aquecedor de toalhas.
8 nachten verbleven in januari 2024
Reactie van Reservations op 7 feb 2024
Dear Eduardo,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please rest assured that we are diligently working to resolve mentioned problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kindest Regards,

4/10 – Matig

ADRIAN

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just ok !
2 nachten verbleven in februari 2024
Reactie van Reservations op 5 feb 2024
Dear Adrian,Thank you for your feedback in regards of your recent stay with us at DoubleTree by Hilton Kensington. We can see from your scores that you were not fully satisfied with your stay and we would like to extend our apologies for any inconveniences we may have caused you. We do hope to welcome you back, sometime in the near future, to meet all your expectations and needs!Kind Regards, Brigida, Reservations Agent

2/10 – Ontzettend slecht

James

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room was missing a curtain. Very bright overnight and unable to sleep. Reported but no action taken and now the hotel aren’t responding to my emails.
2 nachten verbleven in januari 2024
Reactie van Reservations op 1 feb 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to the rightful departments and managers. I will be also contacting you directly on this matter to help ease out the unpleasant experience.I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,DovileReservations Agent

10/10 – Uitstekend

I

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Reservations op 1 feb 2024
Dear Guest,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 – Goed

jonathan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice
Very nice location close to the tube, pleasant room and very helpful reception staff. Recommended.
1 nacht verbleven in januari 2024
Reactie van Reservations op 29 jan 2024
Dear Jonathan,Thank you for taking the time to review our property in regards of your recent stay. At DoubleTree by Hilton Kensington, we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to our hotel, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

2/10 – Ontzettend slecht

James

1 nacht verbleven in januari 2024
Reactie van Reservations op 29 jan 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington. Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your feedback with our departments to investigate this further.Thank you for bringing to our attention the details, that matter. Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Love the stay here, the room was clean and well kept. Service staff were very friendly and fast to respond. The hotel location is also great, near Gloucester tube station, museums and some food options around. I would come back. Wonderful stay.
11 nachten verbleven in januari 2024
Reactie van Reservations op 29 jan 2024
Dear Alvona,Thank you for taking the time to review our property at DoubleTree by Hilton London Kensington. We are delighted to hear you have enjoyed your long stay with us and that everyone from our staff you have encountered has been helpful and friendly. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We look forward to welcoming you back for your next trip to London, as your home away from home!Kind Regards, Brigida, Reservations Agent

10/10 – Uitstekend

Salman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
To be honest I saw the reviews before I book I felt not comfortable however , I boooked three nights and the hotel was amazing the bed and the air conditioning and even the staff and especially (Zain ) . The location of the hotel is perfect and a lot of restaurants around it . In the end PERFECT !
1 nacht verbleven in januari 2024
Reactie van Reservations op 20 jan 2024
Dear Salman,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

10/10 – Uitstekend

Maria

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I stayed at Doubletree London Kensington from Jan 2 to Jan 5 2024. The overall experience was AMAZING! The hotel is very conveniently located, in a ver posh areas, surrounded by Embassies and nice Victorian buildings. It is close to the Museum mile. The continental Breakfast is delicious, especially the scrambled eggs and hash browns. Rooms are ok, nothing special (they should include a fridge).The service is very friendly and do their best to meet your needs, especially WAJIA and ZAIN. We are so grateful to them!We definitely want to come back!
7 nachten verbleven in januari 2024
Reactie van Reservations op 20 jan 2024
Dear Maria,Thank you for taking the time to share your experience about your recent stay here at DoubleTree by Hilton Kensington.We are glad to hear that you had a wonderful stay with us. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid
3 nachten verbleven in januari 2024
Reactie van Reservations op 19 jan 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Reservations op 18 jan 2024
Dear Lauren,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

6/10 – Redelijk

Carina

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bra läge för att utforska London. Väldigt trevlig personal, bra frukost för att vara London. Rummet (svit) var väldigt sliten, tyvärr inget 4 stjärnigt hotell.
3 nachten verbleven in januari 2024
Reactie van Reservations op 16 jan 2024
Dear Carina,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We do hope that upgrade to an apartment for your whole stay helped to retrieve the unpleasant experience on your first day in our hotel. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Kind Regards,

6/10 – Redelijk

Matthew

Reisde met familie
Positief: Netheid, personeel en service
It was close to the tube station so a very handy location
4 nachten verbleven in december 2023
Reactie van Reservations op 13 jan 2024
Dear Matthew,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,