Dear Monica,Thank you for sharing your feedback with us.We are delighted to hear that you found our side of the hotel, City Sleepers, to be very clean and completely new. We take pride in maintaining high standards of cleanliness and comfort for our guests.We are glad to know that our location was convenient for your visit, especially for your trip to the Harry Potter experience. We understand that the proximity to the bus stop was helpful for your travel plans.We appreciate your recommendation to book City Sleepers for those seeking newly renovated rooms. Additionally, thank you for sharing the information about the proximity of the tube station at Russel Square. This will be helpful for future guests planning their transportation.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Omar

Dear Es,Thank you for taking the time to share your feedback. We appreciate your positive comments about the cleanliness and size of the room. However, we apologize for any inconvenience caused by the fire alarms going off during your stay. Your feedback is valuable, and we will look into the matter to ensure such incidents are minimized in the future.We're glad overall you had a lovely stay, and we hope to have the opportunity to welcome you back in the future.Best regards,Monique City Sleeper at Royal National Hotel

Dear Anne,Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a perfect experience, reflected in your 5/5 rating.Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. If you ever have any specific feedback or suggestions you'd like to share, please feel free to reach out.We look forward to the opportunity to welcome you back for another excellent stay in the future.Best regards,Monique City Sleeper at Royal National Hotel

Dear Masura,Thank you so much for sharing your positive experiences about your recent stay with us. We're delighted to hear that you were satisfied with the central location of the hotel and the various transportation options available, making it easy for you to get around. It's great that you appreciated the cleanliness of the rooms and the size of the beds.We always strive to provide our guests with a comfortable and enjoyable stay, and it's wonderful to know that we met your expectations. If you choose to stay with us again in the future and have any suggestions on how we can further enhance your experience, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Kind regards,Monique City Sleeper at Royal National Hotel

Dear Sander,Thank you for taking the time to rate your recent stay with us, although we noticed it was a 2/5 rating. We sincerely appreciate your feedback, and we are committed to continuous improvement to enhance our guests' experience.Your satisfaction is of the utmost importance to us, and we would greatly appreciate any additional comments or details about your stay that could help us understand how we can better meet your expectations. If there are specific areas or aspects of your experience that you'd like to share, please feel free to reply to this email or contact us directly.We value your input, and your feedback will be instrumental in our ongoing efforts to provide the best possible service to our guests.Thank you once again for choosing us, and we hope to have the opportunity to address any concerns and welcome you back for an improved experience in the future.Best regards,Haider ShaheenFront OfficeCity Sleeper @Royal National

Dear Guest,Thank you for sharing your positive rating of 8 out of 10 for your stay at The Royal National Hotel. We're glad to hear that you had a generally good experience.If there are specific areas or aspects that stood out to you or areas where we could further improve, we'd love to hear more details.We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Best Regards.

Dear Lars Sven,Thank you for taking the time to share your rating of 4 out of 5 for your recent stay at the Royal National Hotel. We appreciate your feedback and would like to understand how we can further improve and provide you with an even better experience.If you have any specific comments or suggestions regarding your stay, please feel free to share them with us. Your input is valuable, and we are committed to making your future visits as enjoyable as possible.We look forward to the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Monique Royal National Hotel

Thank you!

Dear Yde, Thank you so much for your excellent feedback!We are looking forward to welcoming you back soon.All the best, Athina PetikopoulouCity Sleeper at Royal National Hotel

Dear Nathalie Theodora Johanna,Thank you for taking the time to leave us an amazing review post your stay.We are delighted to know that you enjoyed your accommodation with us and that you find everything in your room to your liking.We appreciate our location just as much as you do. We are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. Again, thank you for sharing your experience with us and we look forward to seeing you again soon. All the best,Jashanpreet KaurCity Sleeper at Royal National Hotel

Dear Guusje, We are so happy to hear how much you enjoyed your accommodation with us. We look forward to welcoming you back to our hotel.All The Best, Athina PetikopoulouCity Sleeper at Royal National Hotel

Dear Leonard, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul City Sleeper at Royal National Hotel

Dear Mukund, Thank you for taking the time to leave us feedback following your recent stay. We're pleased to see that you had a positive stay overall. It's wonderful to know that you enjoyed your time at City Sleeper at Royal National Hotel. We strive to provide excellent service and a comfortable environment for all our guests, and we're glad to hear that we met your expectations. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, Mainul City Sleeper at Royal National Hotel

Dear Fabian Yannic , Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul City Sleeper at Royal National Hotel

Dear Liping, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul City Sleeper at Royal National Hotel

Dear Morgan, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul City Sleeper at Royal National Hotel

Dear Håkan Lars, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

Dear Dana, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul City Sleeper at Royal National Hotel

Dear Vanessa, Thank you for taking the time to rate your recent stay with us.We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul City Sleeper at Royal National Hotel

Dear Naoko, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel

Dear Luisa, Thank you for taking the time to leave us feedback following your recent stay. We're pleased to see that you had a positive stay overall. It's wonderful to know that you enjoyed your time at City Sleeper at Royal National Hotel. We strive to provide excellent service and a comfortable environment for all our guests, and we're glad to hear that we met your expectations. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, Mainul City Sleeper at Royal National Hotel

Dear Nicholetta , Thank you for taking the time to leave us feedback following your recent stay. We're pleased to see that you had a positive stay overall. It's wonderful to know that you enjoyed your time at City Sleeper at Royal National Hotel. We strive to provide excellent service and a comfortable environment for all our guests, and we're glad to hear that we met your expectations. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, Mainul City Sleeper at Royal National Hotel

Dear Tim, Thank you so much for your perfect feedback. We are delighted to know how much you have enjoyed your accommodation with us. We hope to see you back soon. Kind Regards, Athina

Dear Hiba,Thank you for your feedback, we truly value every guest review and appreciate the time you've taken to share your experience with us.We are sorry to hear that you did not find your bed comfortable, please be assured that this has been mentioned to the head housekeeper and this has been taken very seriously, same goes for the mention to the security team, we will definitely provide extra training to them to ensure a better service.On the other hand we are glad you found our location convenient and we hope to welcoming you again in the future to provide you with an even more memorable experience.Kind regards,Mirko

Dear Sherry,Thank you for your feedback, it is great to know you had a good stay and that location was convenient for your travel schedule.We hope to welcoming you again in the future and wish you the best meanwhile.Kind regards,Mirko

Dear Randy,Thank you for rating your recent visit 5/5, it's great to receive such a score and we have shared it across the team.We look forward to welcoming you again in future.Kind regards,Mirko

Dear William,Many thanks for your good feedback.We are truly happy to hear you enjoyed your stay and we look forward to welcoming you again in the future.Kind regards,Mirko

Dear Lindy,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, as it helps us to enhance our services for all our guests.If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us.We look forward to welcoming you back soon for an even better stay.Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Thomas,We are sorry to hear that on this occasion your experience was as good as expected.We strive to make memorable every guest experience, therefore we would appreciate if you could contact us directly at DAM-Royal@imperialhotels.co.uk to investigate further your feedback.Looking forward to hearing from you.Regards,Mirko

Dear Lisa Lynn,Thank you for sharing your positive experience with us! We are thrilled to hear that you found your room immaculate and more spacious than expected. Providing comfortable and clean accommodations is always our top priority, and it's wonderful to know that we succeeded in exceeding your expectations.We're also delighted that you found our location convenient, with easy access to the Underground and nearby coffee shops. It's great to hear that you would recommend us and that you would consider returning in the future.If there's anything more we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We value your feedback as it helps us to continually improve and provide the best possible experience for our guests.We look forward to welcoming you back to the City Sleeper at Royal National Hotel soon!Warm regards,MainulRoyal National Hotel

Dear Gabriele,Thank you for taking the time to rate your experience at our hotel. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us.Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable.Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us.Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience.Best regards,MainulCity Sleeper at Royal National Hotel

Dear Heather,Thank you so much for taking the time to share your delightful experience at the City Sleeper at Royal National Hotel! We are thrilled to learn that you thoroughly enjoyed your 8-night stay with us.It's fantastic to hear that our central location, just five minutes from the Tube and within walking distance to Covent Garden, made exploring London convenient for you. We're pleased that you found our hotel to be well-organized despite its bustling atmosphere, and that you appreciated the spaciousness and coziness of your room after a long day of sightseeing.Your kind words mean the world to us, and we are truly honored that you would choose to stay with us again in the future. We can't wait to welcome you back to the City Sleeper at Royal National Hotel for another memorable stay!If there are any specific areas where you believe we can improve, please feel free to let us know. Your feedback helps us to identify areas for enhancement and ensures that we continue to provide the best possible experience for our guests.Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Dimitar,Thank you for choosing to stay with us at the City Sleeper at Royal National Hotel and for sharing your valuable feedback.We're delighted to hear that you found our location to be convenient and that you enjoyed exploring London's attractions during your visit.It's wonderful to know that you found your room to be nice, clean, and equipped with a new and very good bathroom. We understand the importance of having a convenient luggage storage option, and we're glad that our service met your expectations.We apologize for any inconvenience caused by the street noise. As you mentioned, being in central London, some noise levels are expected. However, we do have rooms available at the back of the hotel that are quieter. In the future, please feel free to let us know your preference for a quiet room, and we will do our best to accommodate your request, subject to availability.Regarding the refrigerator, we do provide them upon request, but only for medication purposes. If you need a refrigerator for this purpose during your next stay, please don't hesitate to inform us, as our reception is open 24/7, and we will arrange it for you.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to the City Sleeper at Royal National Hotel for another great stay in the future.Best regards,MainulCity Sleeper at Royal National Hotel

Dear Gary p,Thank you for taking the time to share your feedback with us.We're delighted to hear that you enjoyed a comfortable and restful night's sleep during your stay with us. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're thrilled to know that you found our beds and pillows to be comfy.Your satisfaction is important to us, and we're glad that we could contribute to making your stay enjoyable. If there's anything else we can do to make your future visits even more pleasant, please don't hesitate to let us know. We're always here to assist you and ensure that you have a wonderful experience with us.We look forward to welcoming you back to the City Sleeper at Royal National Hotel in the future for another great stay!Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Luc,Thank you for taking the time to share your experience with us. We're delighted to hear that you found your room clean and comfortable. Providing a peaceful and quiet environment for our guests to rest is important to us, and we're glad that you were able to enjoy a good night's sleep.It's fantastic to hear that you enjoyed the breakfast. We strive to offer a variety of delicious options to start our guests' days off right, and we're pleased that you found it very complete and enjoyable.We're also happy to hear that you appreciated our location near Russell Square tube station, as well as the abundance of restaurants in the area. We're fortunate to be situated in such a convenient location, making it easy for our guests to explore all that London has to offer.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. Your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our guests.We hope to welcome you back to the City Sleeper at Royal National Hotel again soon!Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Roya,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel's location to be great and that you appreciated the cleanliness of our facilities. Providing a clean and comfortable environment for our guests is always a top priority for us.We appreciate your suggestion regarding breakfast variety. We have two breakfast areas that offer both continental and full English breakfast. However, we're always looking for ways to enhance our guests' experiences, and your feedback will be shared with our team for consideration. We strive to offer a variety of options to cater to different preferences, and we'll certainly take your comments into account as we continue to improve our offerings.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to providing you with the best possible experience during your time with us.We hope to have the opportunity to welcome you back to the City Sleeper at Royal National Hotel in the future.Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Luna,Thank you for providing a rating on your recent stay with us.We regret to learn that we could not live up to your expectations on this occasion. It would be truly appreciated if you could contact us directly to let us know your suggestions for improvements.We look forward to hearing back from you.Kind regards,Omar

Dear Nihat,Thank you for taking the time to rate your recent stay with us.We are delighted that you had an overall pleasant experience, and we would love to hear more. It would be greatly appreciated if you could contact us directly to let us know what stood out during your visit, and we what we could do in the future to achieve a perfect rating.We hope to have the opportunity to welcome you back for another great stay in the future.Kind regards,Omar

Dear Ze Hong,Thank you for your feedback.We are glad to hear that you found our hotel's location convenient, especially in terms of accessing public transportation.If there is anything specific we can do to improve your experience next time, please do not hesitate to let us know.We appreciate your input and hope to welcome you back soon for an even better stay.Best regards,Omar

Dear Mel,Thank you for your excellent review!We are thrilled to hear that you enjoyed your stay with us and found our hotel spacious, clean, and conveniently located. It is fantastic to know that our central location made it easy for you to explore the area and access nearby shops, restaurants, and transportation options.We appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future!Best regards,Omar

Dear Ioan,Thank you for taking the time to provide your feedback.We are delighted to know that you had an overall pleasant stay. It would be amazing if you could let us know what stood out, and where we can improve to achieve a perfect rating.We look forward to hearing back from you, and welcoming you for a better stay in the future.Kind regards,Omar

Dear RUTH,Thank you for taking the time to rate us with a perfect score! We're delighted to see that you had an enjoyable stay with us. Should you have any feedback or suggestions in the future, please don't hesitate to share.We look forward to welcoming you back soon!Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Sung Woo,Thank you for your feedback regarding your recent stay with us.We are delighted to hear that you found our hotel to be in a prime location and that you enjoyed our breakfast offerings.We apologize for any inconvenience regarding the Shackle app. This was a result of our recent change to the card readers on all the rooms, and they had yet to be integrated to the app.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Best regards,Omar

Dear David,Thank you for choosing the City Sleeper at Royal National Hotel for your recent stay.We greatly appreciate your rating, and we're glad to know that overall, your experience was satisfactory. Your feedback is important to us as we continually strive to enhance our services and facilities.If you have any additional comments or suggestions you'd like to share with us, please feel free to reach out. Your feedback helps us understand where we can make improvements to better meet the needs and expectations of our valued guests.Once again, thank you for your patronage. We hope to have the pleasure of welcoming you back to the City Sleeper at Royal National Hotel in the future for an even more enjoyable stay.Warm regards,Mainul City Sleeper at Royal National Hotel

Dear Viola,We appreciate you taking the time to share your feedback. We're glad to hear that you had a good experience overall.We're sorry about the inconvenience you experienced due to the noise from the street and the radiator. After investigating your reservation, we can see we prepared a more quiet room for you to move to, however you did not move. If there are any details we are missing, please don't hesitate to contact us directly. We hope to have the pleasure to welcome you back for another more seamless experience in the future.Kind Regards,SabinaCity Sleeper at Royal National Hotel