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Beoordelingen van Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 5957 van 14963 beoordelingen" "
Gastenscore: 8 - Goed. 3900 van 14963 beoordelingen" "
Gastenscore: 6 - Redelijk. 2349 van 14963 beoordelingen" "
Gastenscore: 4 - Matig. 1538 van 14963 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1219 van 14963 beoordelingen" "

8,0/10

Netheid

7,6/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kim

5 nachten verbleven in december 2023
Reactie van Latrice op 22 jan 2024
"Hello, I would like to thank you for taking the time to express your comments concerning your visit. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day."

8/10 – Goed

Taner

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Latrice op 16 dec 2023
Hello, I would like to thank you for taking the time to express your comments concerning your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

KRIS JACQUES L

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Ben op 1 dec 2023
Hello Kris, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Uitstekend

P van der

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van Latrice op 8 nov 2023
Hello, I would like to thank you for taking the time to express your comments concerning your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Linda Johannette Carolina van der

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What an absolute disappointment. After visiting years ago i could not believe what i got. Bed wasnt made when we went into the room. Broken things, damages. Just such an utter disappointment.
2 nachten verbleven in oktober 2023
Reactie van Issac op 14 okt 2023
Greetings Linda, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Goed

Martina

Reisde met familie
Positief: Personeel en service
Parkeren te ver weg
1 nacht verbleven in augustus 2023
Reactie van Michelle op 2 sep 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Elza

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Kimberly op 18 aug 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Kees

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centraal gelegen, snelle incheckservice, behulpzaam personeel.
2 nachten verbleven in augustus 2023
Reactie van Ben op 12 aug 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

pascal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Als je voor de strip gaat in Las Vegas perfecte ligging.
2 nachten verbleven in augustus 2023
Reactie van ALM op 8 aug 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 – Goed

Raynaldo

Positief: Staat van de accommodatie en faciliteiten
Prima
3 nachten verbleven in juli 2023
Reactie van Ben op 3 aug 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Joost

2 nachten verbleven in juli 2023
Reactie van Dan op 22 aug 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

R. de

Reisde met familie
I like that it is on the strip, but when you have to check in it is a long wait.
2 nachten verbleven in juni 2023
Reactie van Yasuko Sanders op 12 jun 2023
We are sorry to hear about your poor experience, R.. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.

6/10 – Redelijk

Jildert

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Locatie is perfect maar hotelkamer was oud, douche werkte slecht, niet heel schoon, zwembad vrij klein. Voor de “wave” moet je extra betalen (niet gedaan). Foto’s van hotel lijken prachtig maar nep. Alleen qua locatie geld waard maar verder zeker geen 4 sterren.
1 nacht verbleven in april 2023
Reactie van Kimberly op 23 apr 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back in the future!

10/10 – Uitstekend

Dijelha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede locatie, schoon hotel, leuke vibe.
8 nachten verbleven in april 2023
Reactie van Dan op 15 apr 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

John, Zingem

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Mooie hotel kamers in het midden van de strip. Heel veel winkels en eet plaatsen in de buurt.
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Raynaldo

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Kamer was groot en ruim opgezet. Wij hadden 3 nachten geslapen en de kamer werd niet schoon gemaakt. De handdoeken werden niet vervangen, vuilnisbakken ook niet en bedden niet opgemaakt. Op zwembad werd elke dag alleen maar rap muziek gedraaid door de DJ, en geen andere genre muziek. Bij inchecken was er maar 2 personen aanwezig om in te checken. Voor de rest een prima hotel.
3 nachten verbleven in juli 2022

10/10 – Uitstekend

Duane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
6 nachten verbleven in mei 2024
Reactie van Doug op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Andrea

Reisde met familie
Kiosk Check in was a Problem… did not tell me my room number a d didn’t print out my receipt
1 nacht verbleven in mei 2024
Reactie van Doug op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Tyra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every thing was amazing
1 nacht verbleven in mei 2024
Reactie van Doug op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Kristin

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
The best part about this property is its at the strip. So everything was walkable. We have the room that has the fountain view and it was beautiful at nights. The bathroom is big and spacious but the bath tub has a hair in it. Housekeeping needs to do better especially regards to privacy. I was going to complain at the front desk when I checked out but the line was super long so we just left. But on the day of my checkout around 0930, housekeeping knocked and it woke us up. When i was about to get up and go to the door, the cleaning lady opened it and i was like hello??? Its only 0930 and you woke ms up. And she was like sorry and left. So i locked the door behind her and locked the security chain door and around 1050 they did it again and we were on our way out. Good thing the security chain is on where she wont be able to open it all the way. Im not sure how these people are tracking which rooms has checked out already but thats truly UNSAT. Im also going to send an email to the property. Do better.
2 nachten verbleven in mei 2024
Reactie van Christina Banks op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Ivan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a good time at Planet Hollywood. Earl of Sandwich is the best!
3 nachten verbleven in mei 2024
Reactie van Kimberly op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Beatriz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente instalaciones con ubicacion perfecta en el strip
5 nachten verbleven in mei 2024
Reactie van Latrice op 25 mei 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location if you want to see more locations. Hollywood is central on the strip with lots of options for food and supplies for the room. Walgreens and ABC store are your best bets for affordable drinks and snacks. The room was very large and well maintained.
4 nachten verbleven in mei 2024
Reactie van Michelle op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Michel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Les « voucher guys » ! Pires que les vendeurs de babioles dans le Sud
4 nachten verbleven in mei 2024
Reactie van Doug op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Jamilynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Dan op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Jamilynn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in mei 2024
Reactie van Dan op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Christine

Reisde met partner
Negatief: Netheid, personeel en service
The room was not vaccumed, there was food and stuff on the floor, and in-between the night stands and bed. I called for house keeping and asked to have the room vacuumed and for more towels. They apologized and said they would send someone to clean and bring towels. We left and came back and we had new towels but they did not clean or vacuum. I called again and asked to speak to a manager, still no return call like they said. They never picked up our trash, the cans were over flowing in our room with trash.
3 nachten verbleven in mei 2024
Reactie van Dan op 25 mei 2024
Hello Christine, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Goed

Tammy Ann

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked that there is so much to do in one place (shopping, theatre) Didn’t like having to pay a resort fee when I didn’t use one amenity for my stay.
1 nacht verbleven in mei 2024
Reactie van Michelle op 25 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Goed

Ronald

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was comfortable
1 nacht verbleven in mei 2024
Reactie van Dan op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Robert

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I didn’t like that after the 2nd night there room service didn’t clean the room or make the beds!!!!
3 nachten verbleven in maart 2024
Reactie van Doug op 25 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Duc khanh

Positief: Personeel en service
3 nachten verbleven in mei 2024
Reactie van Kimberly op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Mariana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Doug op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Leslie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Kimberly op 26 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Janette

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The pool was terrible. We had to use their sister property for pool accommodation. Very disappointing, we will not stay here again!
3 nachten verbleven in mei 2024
Reactie van Michelle op 24 mei 2024
Hello Janette, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Uitstekend

Robbie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Maneuvering the Casino confusing but great once you figured it out. Miracle smile shops attached to the hotel were great.
2 nachten verbleven in mei 2024
Reactie van Michelle op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Elvis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Latrice op 25 mei 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Devon

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a nice property with lots of things to do.
2 nachten verbleven in mei 2024
Reactie van Michelle op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Michael

Reisde met partner
Positief: Netheid, personeel en service
Broken furniture in the room.
3 nachten verbleven in mei 2024
Reactie van Michelle op 24 mei 2024
Hello Michael, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Uitstekend

DANIEL

Reisde met familie
Positief: Voorzieningen
The location is fantastic. Excellent casino At planet Hollywood
3 nachten verbleven in mei 2024
Reactie van Michelle op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Julio

Reisde met familie
Lovely
3 nachten verbleven in mei 2024
Reactie van Dan op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Sam

Negatief: Personeel en service
3 nachten verbleven in mei 2024
Reactie van Michelle op 25 mei 2024
Hello Sam, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Goed

Ellen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the room even though the carpet was a bit worn the view was gorgeous and having that much room all to ourselves and two bathrooms in the unit we could have had company and entertained for the evening. I wish that hotels would stop using cheap toilet tissue though, you Aren't the only one we stayed at Hilton FT Lauderdale in March for 600$ a night and their tissue was so bad I went to the store and bought a pack and people were commenting on their tissue when I got in the elevator bringing my own tissue back.
2 nachten verbleven in mei 2024
Reactie van Dan op 24 mei 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in mei 2024
Reactie van Kimberly op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Max

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gal whom help us check in was exceptionally nice, professional an extremely helpful
1 nacht verbleven in mei 2024
Reactie van Kimberly op 24 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Hardeep

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a horrible experience with PH this time. We stayed for two nights and no room service was performed. I requested the front office and still nobody came to clean the room. Didn’t have towels the next day. This was the 6th time I stayed in this hotel but this by far was the worst experience…
2 nachten verbleven in mei 2024
Reactie van John op 24 mei 2024
Hello Hardeep, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Uitstekend

Kebechet

Zakenreiziger
Lovely room, nice staff, easy check in and check out, unbelievable price. Love ph and coming back.
2 nachten verbleven in mei 2024
Reactie van Dan op 23 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Kirsten

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A quick Uber ride from the airport. Check-in was painless- fast, friendly service. Room had an amazing view and was clean. Large bathrooms. Bed was comfortable and clean. Would stay again!
1 nacht verbleven in mei 2024
Reactie van Dan op 23 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

vivian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i love everything about it cant wait to return next year thank u
4 nachten verbleven in mei 2024
Reactie van Dan op 23 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Jerry

Reisde met familie
Looking old now, rooms are very dark, have to pay for parking, great location though
4 nachten verbleven in mei 2024
Reactie van ALM op 23 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 – Redelijk

Melissa

Positief: Netheid
Negatief: Personeel en service
Some of the staff was rude, unhelpful and dismissive with needs .
5 nachten verbleven in mei 2024
Reactie van ALM op 23 mei 2024
Hello Melissa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.