Exterieur

Beoordelingen van Oriental Hotel Kyoto Rokujo

3 out of 5
Oriental Hotel Kyoto Rokujo
181 Bokumikanabutsu-cho, Aburanokojidori Rokujo Agaru, Kyoto, Kyoto

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 421 van 650 beoordelingen" "
Gastenscore: 8 - Goed. 153 van 650 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 650 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 650 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 650 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Johanna

Positief: Netheid
Negatief: Voorzieningen
This hotel is great value for money. I loved the Japanese- style room, which was spacious, and uncluttered. What I didn’t like: was the inability to check in before 3 pm, the ask to pay an extra ¥1000 if one wanted to do so; the breakfast area only opening after 7 am with everybody crammed in, and the lack of any room service or food/ beverage facilities.
2 nachten verbleven in mei 2024

8/10 – Goed

Yuk Yee

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
酒店非常整潔及舒適, 唯一是附近太少餐廳及購物地方
1 nacht verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 27 mei 2024
感謝您的寶貴意見!我們很高興您對我們酒店的整潔和舒適印象良好。關於附近餐廳和購物地點的不足,我們將會考慮這一點,並盡力改進。如果您有任何其他建議或需求,請隨時告訴我們。我們希望您下次再次光臨時能有更加愉快的入住體驗!

8/10 – Goed

KEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sem

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel we’ve been to so far on our month long trip, clean, affordable, great options nearby, amazing staff
2 nachten verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 27 mei 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that our hotel was the best you've experienced during your month-long trip. Providing a clean, affordable, and comfortable stay is always our priority, and we're delighted that you found our offerings satisfactory. It's also fantastic to know that you enjoyed the nearby options and found our staff amazing. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your stay even better, please don't hesitate to let us know!

10/10 – Uitstekend

Krista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They were professional and kind.
2 nachten verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 27 mei 2024
We're truly grateful for your compliments regarding the professionalism and kindness of our staff. Ensuring our guests feel welcome and well taken care of is of utmost importance to us. It's wonderful to hear that our team members made a positive impression on you during your stay. We'll be sure to pass along your kind words to them as it will surely brighten their day. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to the opportunity to serve you again in the future!

10/10 – Uitstekend

Ha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very friendly and respectful.
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 12 mei 2024
Thank you very much for your kind words! We greatly appreciate your feedback. Providing excellent customer service is our top priority, and we're thrilled to hear that our staff's friendliness and respectfulness made a positive impression on you. We'll continue to uphold these standards to ensure every interaction with our team is a pleasant one. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 – Uitstekend

Federico, Brooklyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best breakfast in Kyoto. Unfortunately, like all Japanese hotels, what they consider to be a "twin" bed is really a single bed for the rest of the world. I managed to get decent beds for my family for a reasonable upgrade fee. From now on that will be our room in Kyoto (if available of course).
4 nachten verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 12 mei 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the breakfast during your stay in Kyoto. We understand that bed size preferences can vary, and we're glad we were able to accommodate your family's needs with a reasonable upgrade fee. It's wonderful to know that you found a room arrangement that works well for you, and we'll do our best to ensure it's available for your future visits to Kyoto. If there's anything else we can do to enhance your experience or if you have any special requests for your next stay, please feel free to let us know. We look forward to welcoming you and your family back again soon!

6/10 – Redelijk

Yukiko

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your perfect score of 10 out of 10!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

6/10 – Redelijk

??

Reisde met familie en kleine kinderen
全体的に良かった フレンドのトイレのウォシュレットがかなり汚く残念でした
1 nacht verbleven in mei 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
今回はご宿泊して頂き、誠にありがとうございました。お客様のご意見を真摯に受け止め、今後の改善に向けて努めてまいります。

10/10 – Uitstekend

hector

Bien
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for your wonderful review!

8/10 – Goed

Antonio

Reisde met familie
Positief: Voorzieningen
Todo muy bien!!
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for your wonderful review!

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

4/10 – Matig

Go

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.

8/10 – Goed

Leigh

5 nachten verbleven in april 2024

8/10 – Goed

Farnoush

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel are clean, but the rooms were a bit stuffy.
2 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for your feedback. We're glad to hear that you found our hotel to be clean. However, we apologize if you found the rooms to be a bit stuffy. We understand the importance of providing a comfortable environment for our guests, and we will look into ways to improve the ventilation in our rooms to ensure a more pleasant stay for future guests. Your comments are valuable to us as we continuously strive to enhance the quality of our accommodations. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable experience in the future.

10/10 – Uitstekend

Charlene

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great access to many bus lines
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our neighborhood's proximity to transportation. We strive to provide our guests with a convenient and enjoyable experience, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any future travel plans in our area, we'd be delighted to welcome you back. Please feel free to reach out if you need any assistance or recommendations for your next visit.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the hotel was very nice, but there were some obvious areas where cleaning had been missed. Bathroom was well presented, but the gap between the seat and the head of the toilet had a lot of dirt and hair in it. The lower parts of the walls had shoe scuff and the carpet could do with a clean. Other than that a top hotel and great staff.
6 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you found our hotel to be very nice and that you appreciated our great staff. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Your comments regarding the cleanliness of the bathroom, walls, and carpet have been noted, and we will address these areas promptly to ensure a more pristine environment for our guests in the future. We strive to provide the highest standards of cleanliness and service, and your feedback helps us to improve. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing our hotel.

2/10 – Ontzettend slecht

Cheryle

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in room 211 classified as a superior room! There was nothing superior about it. The bathroom sink was in the entry way next to the entry door. With dark lighting in this area. So if you wanted to put make up on there was inadequate light. The actual bathroom was narrow and no mirror in there. The bedroom was narrow and walls were dirty. Scuff marks and what not on the walls. And the bed runner at the foot of the bed was stained. We moved to a deluxe room 2 days later which was an improvement but I paid more for the a superior room. Do they not know the meaning of superior? The customer service was lacking as well. Attention to detail was not practiced at this hotel, running out of toilet paper, and amenities in the lobby. This hotel has improvements to make and should not be rated 9 as they advertise on the registration counter. This hotel is not recommended.
2 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
We deeply regret to hear about your disappointing experience during your stay in room 211, which was classified as a superior room. It's unacceptable that the room did not meet the standards you expected, especially given its classification. We apologize for the inadequate lighting in the bathroom entry area, the narrow bathroom space without a mirror, and the cleanliness issues you encountered, including the dirty walls and stained bed runner. Your feedback regarding the lack of attention to detail, such as running out of toilet paper and amenities in the lobby, is concerning and will be addressed with our team to ensure such oversights are rectified promptly. We understand your frustration and disappointment, particularly given the higher cost associated with booking a superior room. Rest assured, we take your comments seriously, and we will work diligently to address these issues and improve our services and facilities. We sincerely apologize for failing to meet your expectations and for any inconvenience caused during your stay. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

2/10 – Ontzettend slecht

Cheryle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked room 211 which was described as supreme. It had futons, double twin occupancy. The bathroom sink was in the entry way outside of the narrow bathroom and shower area. Lighting in the entry was was dark. There was a long wood cabinet counter in the bathroom area which could have been set up for use i.e. better lighting and a mirror but was not. The bedroom walls were dirty from luggage scuffs and what not. After 2 nights we moved to a deluxe room which was an improvement from the supreme! Go figure. Staff had some language barriers but it was the lack of customer service that was most disappointing. They also were slow to maintain the 1 lobby bathroom. We stayed in the hotel for 8 days and got a real good feeling and full experience of the hotel and staff.. I would not recommend this hote.
5 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to hear that the room you initially booked did not meet your expectations, especially with regards to the layout, cleanliness, and functionality of the amenities provided. Your feedback regarding the lighting, bathroom setup, cleanliness, and staff service has been duly noted, and we will address these issues internally to ensure improvements are made. We understand the importance of effective communication and customer service, and we regret any language barriers or delays in addressing maintenance issues that you encountered. Please know that your comments will be shared with our team for further training and improvement. We're glad to hear that moving to the deluxe room provided some improvement, but we understand that it doesn't fully compensate for the initial inconveniences you faced. We truly value your feedback as it helps us identify areas where we need to focus our efforts to enhance the guest experience. Again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these concerns to our attention.

8/10 – Goed

roberto

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
Buona struttura ma pulizia insufficiente
4 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
We apologize for the inconvenience caused by the inadequate cleaning. We will instruct our cleaning staff to immediately remedy this issue to ensure the comfort of our guests. We will work to ensure that similar problems do not recur in the future. We sincerely look forward to serving you again.

10/10 – Uitstekend

Jane

2 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Hotel over all. Location was great. Staff were friendly and helpful.
2 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for your the 10-star rating! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

4/10 – Matig

KATHRYN

Negatief: Netheid, personeel en service
5 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.

10/10 – Uitstekend

Andrew

3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

4/10 – Matig

Janet

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property location is very good, off of a main street but more residential and quiet. The location is not far from Kyoto Station and other landmarks like Gion and a temple is across the street. The exterior of the property and the lobby area are nice. But that is pretty much where the nice stops. The rooms were very crowded, marks on the wall, the air flow was horrible it was like a sauna, glad we were not there during the summer. There were 3 beds for 4 people, they don't have rollaway or extra futons. The two twin beds were comfortable but the other was a very hard sofa even to sit on (not a pull out) twin size that was used as a bed. The staff were not friendly nor very helpful. This hotel was the second of the three hotels that we stayed in, the other two hotels the staff were so much more helpful and friendly. This was my second visit to Kyoto it won't be my last, but will be my last stay at this hotel.
7 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for visiting our website. Thank you very much for taking the time to share your valuable feedback with us. Your comments are very valuable to us in finding areas for improvement and will help us to improve our services in the future. As you mentioned, our hotel is located near major tourist attractions such as Kyoto Station and Gion, while the surrounding area is residential and quiet. We are very pleased to receive your compliments regarding the exterior and lobby area. However, we sincerely apologize for any inconvenience or dissatisfaction you may have experienced regarding the condition of your room and its facilities. The cleanliness and comfort of our rooms are fundamental to our hotel and we will make every effort to ensure that our guests have a safe and comfortable stay. We will take immediate action to address and improve the small size of the rooms, the stains on the walls, and the air flow problems. The number of beds and their comfort is also an important point and we will take it seriously as an area for improvement. We would also like to express our deepest apologies for any discomfort you may have experienced with our staff. We recognize that improvements are necessary to ensure the comfort of our guests, including the responsiveness of our staff. We appreciate your valuable feedback and will strive to provide you with a more comfortable and wonderful stay on your next visit to Kyoto. Thank you for your understanding and cooperation.

8/10 – Goed

Corey

5 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your perfect score of 4 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

8/10 – Goed

Samir, BUSHEY

Positief: Netheid
4 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your perfect score of 4 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

8/10 – Goed

Annija

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice and easy. The only issue was WiFi dropping and disappearing during the evening/night/early morning, which wasn’t ideal as that is when we could talk with our friends/family in our time zone.
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for sharing your experience with us. We're glad to hear that overall you had a nice and easy stay. However, we apologize for the inconvenience caused by the WiFi dropping during the evening, night, and early morning hours. We understand how important it is to stay connected with friends and family, especially in different time zones. Rest assured, we will investigate this issue and take the necessary steps to ensure a more reliable WiFi connection for our guests in the future. Your feedback is valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a seamless experience in the future.

6/10 – Redelijk

Kah Hwee

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your perfect score of 3 out of 5!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

10/10 – Uitstekend

Vania

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe and convenience locatiin near to the bus station and train station.
7 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your excellent rating. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your business.

10/10 – Uitstekend

DENISSE ALEJANDRA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place
1 nacht verbleven in mei 2023
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your excellent rating. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your business.

4/10 – Matig

KATHRYN

Negatief: Netheid, staat van de accommodatie en faciliteiten
Overall description of the facility is mid-represented. RV size barroom; TV on wall of room is horrible. Breakfast was horrible. I would not stay here in the future and wouldn’t recommend this facility.
2 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations. We apologize if the overall description of the facility was misrepresented and if the RV size bathroom and TV on the wall of the room did not meet your preferences. Additionally, we regret that you found the breakfast to be unsatisfactory. Please know that your comments have been taken seriously, and we will use them to make necessary improvements to ensure a better experience for our guests in the future. We understand your decision not to stay with us again and not to recommend our facility, but we hope you'll give us another chance to provide you with a more enjoyable stay should your travels bring you back to the area. Thank you for sharing your concerns with us.

8/10 – Goed

???

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Thank you very much for your perfect score of 4 out of 5! We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!

10/10 – Uitstekend

Seonhee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

10/10 – Uitstekend

Sandra Rizo

4 nachten verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 7 mei 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.

2/10 – Ontzettend slecht

Niklas

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van ホテルスタッフ一同 op 8 mei 2024
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved being in a neighborhood close to transportation, dining, activities
2 nachten verbleven in maart 2024
Reactie van Oriental hotel Kyoto Rokujo op 25 mrt 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our neighborhood's proximity to transportation, dining, and activities. We strive to provide our guests with a convenient and enjoyable experience, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any future travel plans in our area, we'd be delighted to welcome you back. Please feel free to reach out if you need any assistance or recommendations for your next visit.

8/10 – Goed

Wai Hou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Oriental hotel Kyoto Rokujo op 25 mrt 2024
Thank you very much for your excellent rating. We are truly pleased that you were satisfied with our restaurant. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your stay.

10/10 – Uitstekend

Rosmary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel entrance is very pretty and the staff were very kind! The room was spacious enough for us to move around without issue with four luggages and two duffel bags. The wifi was grear and the free snacks and beverages were convenient when getting home late. We took advantage of washing our clothes in the laundry room prior to our next destination. Overall it was a great stay!
6 nachten verbleven in maart 2024
Reactie van Oriental hotel Kyoto Rokujo op 11 mrt 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the aesthetics of our hotel entrance and experienced exceptional service from our staff. It's fantastic to know that your room provided ample space for your belongings, and that the complimentary snacks and beverages added to your convenience, especially when returning late. We're pleased that you found our wifi reliable and took advantage of our laundry facilities to prepare for your next destination. Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! Safe travels!

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean. Affordable. Nicely designed.
2 nachten verbleven in maart 2024
Reactie van Oriental hotel Kyoto Rokujo op 11 mrt 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel to be clean, affordable, and nicely designed. Providing a comfortable and welcoming environment for our guests is our top priority. We appreciate your positive comments, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. Safe travels, and we look forward to welcoming you back!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you for taking the time to provide us with feedback, and we appreciate your rating of 8 out of 10.We're glad to hear that your experience was generally positive, and we value your input on areas where we can improve. If there are specific aspects or concerns that contributed to the 8-point rating, please feel free to share them with us. Your insights are crucial for us to enhance our services and ensure that we meet or exceed your expectations in the future.We hope to have the opportunity to welcome you back and provide an even better experience. If there's anything we can do to address your feedback, please don't hesitate to let us know. Thank you for choosing us, and we look forward to the possibility of serving you again.

10/10 – Uitstekend

Jorge

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was an amazing experience, thank you so much
6 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you very much for your kind words! We are thrilled to hear that you had an amazing experience with us. It's our goal to provide exceptional service and create memorable moments for our guests. If there's anything specific that made your experience special or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you again for another wonderful experience. Thank you for choosing us!

8/10 – Goed

YUHEE

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
建物の趣きがあってとても高級感あって、ラウンジでもお菓子やドリンクの提供も含めとても快適に過ごせました! ただ室内のお風呂のシャワーカーテンのにおいと湯船の淵の水垢やカビが気になりました。 朝食がヘルシーで最高でした
2 nachten verbleven in februari 2024
Reactie van オリエンタルホテル京都六条 op 2 mrt 2024
この度は口コミの投稿いただきありがとうございます。まず第一に、当館の建物の趣きや高級感、そしてラウンジでのお菓子やドリンクの提供が快適な滞在に貢献できたことを嬉しく存じます。お客様にご満足いただけて何よりです。一方で、お風呂のシャワーカーテンのにおい、湯船の淵の水垢やカビに関しましては、お客様に不快な思いをさせてしまい、誠に申し訳ございません。この点については速やかに清掃・対応を行います。朝食がヘルシーで最高だとのお言葉にも感謝いたします。今後もサービスの向上と清潔さへの取り組みを継続してまいります。何かご要望やご質問がありましたら、どうぞお気軽にお知らせください。再度のご利用をお待ちしております。お忙しい中、口コミをいただき誠にありがとうございました。

10/10 – Uitstekend

f

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you so much for the perfect score of 5 out of 5!We are delighted to learn that you had a fantastic experience with us. Your feedback means a lot to our team, and we're thrilled that we could meet your expectations. If there are any specific aspects that stood out to you or if there's anything we can do to make your next visit even more enjoyable, please let us know. We appreciate your support and hope to have the pleasure of welcoming you back in the future. Thank you for choosing us!

10/10 – Uitstekend

daeun

3 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 25 mrt 2024
Thank you very much for your 5 out of 5 rating! We're delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated and helps us understand what we're doing well. We're committed to continually improving and ensuring that every experience with us is excellent. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We value your input and hope to have the opportunity to serve you again in the future.

10/10 – Uitstekend

Takafumi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van オリエンタルホテル京都六条 op 2 mrt 2024
この度はお忙しい中口コミの投稿をいただき、また素晴らしい10点の評価をいただき、誠にありがとうございます。お客様の評価を受け、私たちスタッフ一同、大変嬉しく思っております。お客様からの高い評価は、私たちのサービス向上への励みとなります。今後もご期待に添えるようなサービスを提供し続けるため、お客様からのご意見やご感想を大切にしてまいります。何か改善点や特に良かった点がありましたら、どうぞお気軽にお知らせください。またのご利用を心よりお待ちしております。誠にありがとうございました。

10/10 – Uitstekend

Aoba

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
壁の汚れや諸々気になる人は嫌かもしれませんが、子連れで行って何の不満もなく過ごせました。 スタッフの対応がとても良く、ジュースをこぼした際も優しく片付けて下さいました。 朝ごはん美味しかったです。
1 nacht verbleven in februari 2024
Reactie van オリエンタルホテル京都六条 op 2 mrt 2024
口コミを投稿いただき、誠にありがとうございます。お子様連れでのご滞在が快適で、スタッフの対応にもご満足いただけたこと、大変嬉しく思います。一方で、壁の汚れやその他の点について気になる箇所があるとのご意見、お客様のご意見を真摯に受け止め、今後の改善に向けて努めてまいります。美味しい朝ごはんをお楽しみいただけたことも嬉しいお言葉です。お客様のご満足が最優先であると考え、今後もサービス向上に努めてまいります。再度のご利用をお待ちしております。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください

6/10 – Redelijk

EUNSIL

2 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you for taking the time to provide your feedback and giving us a score of 6 out of 10.We sincerely appreciate your honest evaluation, and we apologize that your experience fell short of expectations. Your insights are invaluable as they guide us in identifying areas for improvement. We are committed to addressing the issues you encountered to ensure a better experience for our guests in the future.If there are specific aspects or concerns that you would like to share, please feel free to let us know. We value your input and would like to make amends for any shortcomings you experienced during your stay.Thank you again for choosing our services, and we hope to have another opportunity to better serve you in the future.

10/10 – Uitstekend

KING TO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
酒店設計非常靚非常整潔
2 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay. Our team works hard to provide the best possible service, and it's gratifying to know that we met your expectations. If there are specific aspects of your visit that you found particularly satisfying or if there's anything we can do to make your future stays even better, please let us know.We appreciate your positive feedback and look forward to the opportunity to welcome you back for another great experience. Thank you for choosing our services!

10/10 – Uitstekend

Ho Yan Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very beautiful and comfortable rooms! The hotel was extremely clean and service was extremely friendly and professional
3 nachten verbleven in februari 2024
Reactie van Oriental hotel Kyoto Rokujo op 2 mrt 2024
Thank you very much for your wonderful review!We are delighted to hear that you found our rooms beautiful and comfortable. Maintaining a high level of cleanliness and providing friendly and professional service are top priorities for us, and we're thrilled that we were able to meet your expectations.If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another great experience. Thank you for choosing our hotel!