5 restaurants, serveren lunch, diner, internationale gerechten

Beoordelingen van The Ritz-Carlton, Istanbul

5 out of 5
The Ritz-Carlton, Istanbul
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 663 van 863 beoordelingen" "
Gastenscore: 8 - Goed. 118 van 863 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 863 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 863 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 863 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Impeccable service. Really nice hotel and good location. Breakfast is delicious.
2 nachten verbleven in december 2023
Reactie van Ela Ergin General Manager op 12 dec 2023
Dear Anonymous,Thank you for having chosen The Ritz-Carlton, Istanbul for your stay and taking time to share your feedback. Our team strives to deliver excellent service for each one of our guests. We were pleased to see you had enjoyed your overall stay with us and we look forward to welcome you back again in near future.Kind regards,

8/10 – Goed

Anda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the service and the spa the most. We disliked the view ( partial Bosphorus view) over some roofs and the location. It is far from almost all attractions and close to a couple of others.But it is such an uphill, steep walk, you feel every step..
3 nachten verbleven in oktober 2023
Reactie van The Ritz-Carlton, Istanbul op 8 nov 2023
Dear AndaThank you very much for your stay with us. The feedback you were so kind as to share is much appreciated and we took careful note of all the compliments as well as the improvement needs mentioned.We look forward to welcoming you back to the Ritz-Carlton, Istanbul soon.Kind Regards,

10/10 – Uitstekend

Philippe

3 nachten verbleven in juni 2023
Reactie van Ela Ergin, General Manager op 7 jul 2023
Dear Philippe, Thank you for choosing The Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,

10/10 – Uitstekend

Noureddin EL

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant hotel and very friendly staff, I enjoyed very much my stay and I will definitely go back again . Thank you very much for the great service .
Reactie van The Ritz-Carlton, Istanbul op 2 jun 2023
Dear *Noureddin ELWe were delighted to have you staying with us and we are very glad to hear you enjoyed your stay at the Ritz-Carlton, Istanbul!Many thanks for posting your kind comments. We look forward to welcoming you back again to our hotel soon.Kind regards,

10/10 – Uitstekend

Akhtar

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was exceptional
4 nachten verbleven in mei 2024
Reactie van Ela Ergin op 28 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Ilya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👌
2 nachten verbleven in mei 2024
Reactie van Ela Ergin op 27 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #RcmemoriesSincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Anna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good 5 star hotel but the mattress, carpet and air conditioning is a bit tired. The housekeeper will always adjust your thermostat to 22, but it needs to be left at its lowest setting if 18.5C to keep the room comfortable (adjust the fan level instead). Our keys frequently stopped working to unlock the door, twice after being just made at the front desk just before heading upstairs to the room. Baffled even the staff that needed to accompany you to make sure the new key could open the door: NOT
3 nachten verbleven in mei 2024
Reactie van Ela Ergin op 26 mei 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words about our hotel and your high rating.I am sorry to hear about the issues you experienced with the mattress, carpet, and air conditioning. We take your comments seriously and will look into updating these aspects to enhance our guests' comfort. Regarding the thermostat settings, I apologize for any inconvenience caused by our housekeeping staff adjusting the temperature. We will ensure our team respects the individual preferences of our guests regarding room temperature.I am also sorry for the inconvenience you faced with the key cards. This is certainly not the standard of service we strive for. Our maintenance team will investigate the issue to prevent it from happening in the future.Your feedback is invaluable to us as it helps us improve our services. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Ela ErginGeneral Manager

4/10 – Matig

Ahmad

Reisde met partner
The rooms are small and smelling bad, the equipments in the rooms are very poor
3 nachten verbleven in mei 2024
Reactie van Ela Ergin op 26 mei 2024
Dear Guest,We extend our heartfelt gratitude for choosing The Ritz-Carlton, Istanbul and for sharing your feedback with us.I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Please be ensured that we will be taking all necessary actions.Although we fell short of meeting your expectations during your past stay, I hope you will consider The Ritz-Carlton, Istanbul on your next visit to Istanbul so that we can better deliver upon the guest experience you deserve.Sincerely,Ela ErginGeneral Manager

8/10 – Goed

Vicentia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, food options!
4 nachten verbleven in mei 2024
Reactie van Ela Ergin op 26 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the service by our Ladies and Gentlemen and the dining options. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Ana, El Paso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and well located Excellent experience. Nobu restaurant is a plus
2 nachten verbleven in mei 2024
Reactie van Ela Ergin op 23 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay, you enjoyed the location of our property and Nobu Restaurant. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul

10/10 – Uitstekend

Aron, Fort Lee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool
1 nacht verbleven in mei 2024
Reactie van Ela Ergin op 26 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

DUANE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible property and the best staff I have ever experienced. I wouldn’t stay anywhere else in Istanbul.
2 nachten verbleven in mei 2024
Reactie van Ela Ergin op 12 mei 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hands down the nicest property in Istanbul. Staff went above and beyond and made our stay very enjoyable. Can’t say enough good things about them specifically
2 nachten verbleven in mei 2024
Reactie van Ela Ergin op 12 mei 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

bassam, New York

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked it
4 nachten verbleven in april 2024
Reactie van Ela Ergin op 11 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com

10/10 – Uitstekend

JOSE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELENTE SERVICIO Y LAS HABITACIONES EN EXCELENTE ESTADO
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 8 mei 2024
Dear Mr. Jose,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 – Goed

Hind

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall it was a pleasant experience. The cleanliness of bathrooms in public areas can be improved. The location is nice if you can handel walking up and down the hill the hotels area is on, which is quiet the excersice. It's a great location close to a few spectacular landmarks.
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 8 mei 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that you enjoyed your stay with us.Your valuable feedback regarding the cleanliness of the bathrooms is well noted and we will be taking actions accordingly.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Taeho

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
공항가는 셔틀 버스가 필요하다
2 nachten verbleven in mei 2024
Reactie van Ela Ergin op 7 mei 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Istanbul for your recent stay and for sharing your feedback with us.For your inquiries regarding the transportation, kindly reach out to rc.istrz.concierge@ritzcarlton.com, our Concierge Team will be more than happy to assist you.We are looking forward to welcoming you back.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Sidney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was excellent
4 nachten verbleven in mei 2024
Reactie van Ela Ergin op 6 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a RC should be , but massage therapist was not Mandara quality , basic skills , and barber trades on getting one foreign customer a day and charging inflated USD for basic cut 15 mins , no waxing ,no burning facial hair ,he isn't RC but in basement scammer, the massage therapist gives impression of being Balinese , but basic skills ......these two non RC staff aside it was very good stay .
3 nachten verbleven in april 2024
Reactie van Ela Ergin op 6 mei 2024
Dear Mr. Nicholas,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. However, we also would like to extend our apologies for the inconvenience you experienced. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Please be ensured that your feedback is shared with relevant departments and necessary actions will be taken to ensure this is an isolated issue corrected moving forward.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Reyad

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly professional team nice location and noticed improvement from last time
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 6 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Anwer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very nice, clean and comfortable. The staff and concierge were great with good tips and a caring attitude. Bahar (the lady in the breakfast area) was particularly great, making us feel very welcome and valued.
6 nachten verbleven in april 2024
Reactie van Ela Ergin op 4 mei 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies like Bahar. I will be sure to share your kind words with her.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Jurij

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Ela Ergin op 26 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back soon.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Ijeoma

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice experience overall!!
3 nachten verbleven in april 2024
Reactie van Ela Ergin op 1 mei 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Helen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the nicest hotels we’ve stayed at. Beautiful rooms, friendly and accommodating staff. Excellent dining options.
5 nachten verbleven in april 2024
Reactie van Ela Ergin op 1 mei 2024
Dear Ms. Helen,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

patrick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was wonderful. Will definitely be back
3 nachten verbleven in april 2024
Reactie van Ela Ergin op 30 apr 2024
Dear Mr. Patrick,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

6/10 – Redelijk

taiyabah emma

4 nachten verbleven in april 2024
Reactie van Ela Ergin op 22 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating. Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Saygılarımla,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbulela.ergin@ritzcarlton.com+90 212 334 4444

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir hatten einen wunderschönen Aufenthalt für 5 Nächte. Die Freundlichkeit des kompletten Personals sowie die Spitzenqualität des Restaurants möchte ich dabei hervorheben. Kleine Sauberkeitsmängel im Zimmer wurden sofort und freundlich behoben. Der Spa- und Fitnessbereich ist ebenfalls top! Einziger Wehmutstropfen war, dass der Aussenbereich „The Roof“ während unseres Aufenthalts renoviert wurde und wir ihn nicht nutzen konnten. Das wussten wir leider vorher nicht. Ansonsten ein wirklich hervorragendes Hotel!
5 nachten verbleven in april 2024
Reactie van Ela Ergin op 29 apr 2024
Dear Mr. Thomas,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks.Additionally, allow me to extend my apologies regarding the renovation that took place at The Roof. We always aim to provide our guests with the best service and facilities. I am deeply sorry if it was a detriment to your stay. However, we are looking forward to making up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Diana

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice! Jacuzzi wasn’t working and hammam wasn’t included unless you buy some service. Overall good experience.
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 29 apr 2024
Dear Ms. Diana,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Allow me to extend my apologies due to the inconvenience caused by the technical issue in the jacuzzi. I hope it was rectified immediately and we are hoping to make up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Celso, Miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in april 2024
Reactie van Ela Ergin op 29 apr 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager

10/10 – Uitstekend

Ugur, miami

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast buffet, comfort of the bed, fitness and spa were all superb.
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 29 apr 2024
Değerli Uğur Bey,Konaklamanızda The Ritz-Carlton, İstanbul’u tercih ettiğiniz ve deneyiminizi bizimle paylaştığınız için teşekkür ederiz.Otelimizdeki deneyiminizden memnun kaldığınızı öğrenmekten mutluluk duyduk. Umarız konaklamanız süresince hizmetlerimiz beklentinizi aşabilmiştir.Sizi tekrar The Ritz-Carlton, İstanbul’da ağırlayabilmek dileğimizle,Saygılarımızla,Ela ErginGeneral Manager

10/10 – Uitstekend

Alan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Ela Ergin op 26 apr 2024
Dear Mr. Alan,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul

10/10 – Uitstekend

Pezhman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel itself and the rooms are a bit outdated, but staff were extremely friendly and helpful.
4 nachten verbleven in april 2024
Reactie van Ela Ergin op 26 apr 2024
Dear Guest, Thank you for taking the time to share your recent experience at The Ritz-Carlton, Istanbul with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Please be ensured that we are committed to taking necessary actions as soon as possible.But it is a great feeling to know that our Ladies and Gentlemen left a positive impression on you.We look forward to welcoming you back again to our hotel soon.Kind regards,Ela ErginGeneral Manager

10/10 – Uitstekend

Mohammad, Riyadh

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service with perfect location
3 nachten verbleven in april 2024
Reactie van Ela Ergin op 25 apr 2024
Dear Mr. Mohammad,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay and you enjoyed our property's location. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 – Goed

Dame asha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a very good experience, excellent service by staff.
6 nachten verbleven in april 2024
Reactie van Ela Ergin op 25 apr 2024
Dear Dame Asha,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Mahbuba

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here 4 nights, staff were wonderful & attentive. Breakfast was great! Very clean & quiet. Rooms were very spacious & great facilities.you must visit the spa for a Turkish bath, unbelievable. Overall very happy we stayed here, the shops were great too. Would stay here again.
4 nachten verbleven in april 2024
Reactie van Ela Ergin op 24 apr 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Jafar

4 nachten verbleven in april 2024
Reactie van Ela Ergin op 14 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Benito

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent 5-star service. Just as expected for a premium hotel. Everyone is quite accommodating and goes out of their way to help our stay so worthwhile. Enjoyed every moment of it.
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 23 apr 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

6/10 – Redelijk

Suleiman, Jeddah

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We asked to change the room to a higher floor but they refused several time as the room was on fourth floor with a structure blocking the view you were never cooperative at all , we had terrible experience. Also we tried to check out one day earlier due to airline changed flight schedules because of the escalation between Iran and Israel and the skies were closed over some countries like Lebanon for 24 hours , for one of the rooms they refused instantly and after insisting they agreed thanks to Ms. Malek the reservation manager who agreed to refund the one night
8 nachten verbleven in april 2024
Reactie van Ela Ergin op 22 apr 2024
Dear Mr. Suleiman,We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you have experienced during your stay. Please be ensured that whenever our guests are not happy with their rooms, we try to take action as immediately as possible. However, I am deeply sorry that this was not the case for your experience, due to the high occupancy.We hope to welcome you back in the near future and create memorable experience at your home in Istanbul; The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

6/10 – Redelijk

Abdelkader

Reisde met familie en kleine kinderen
Positief: Netheid
L’offre d'hébergement ainsi que la restauration pour la catégorie Club Lounge est très en deçà de ce qui se fait sur la même catégorie d’hôtel.
4 nachten verbleven in april 2024
Reactie van Ela Ergin op 22 apr 2024
Dear Mr. Abdelkader,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.We are deeply sorry that your Club Lounge experience was not up to your expectations. Please be ensured that our Executive Chef has been informed about your invaluable feedback and will start taking actions accordingly. We look forward to seeing you again at the Ritz-Carlton, Istanbul. Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Malak, Arlington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent choice for Istanbul. Standard breakfast. Nobu below expectation . Housekeeping is superb! They come 3 times/day
5 nachten verbleven in april 2024
Reactie van Ela Ergin op 17 apr 2024
Dear Mr. Malak,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I would also like to take the opportunity to ask you about your Nobu experience. As mentioned, your feedback is invaluable to us, therefore, we would like address any issues you might want to mention.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Arun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and location
7 nachten verbleven in maart 2024
Reactie van Ela Ergin op 15 apr 2024
Dear Mr. Arun,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay.We were happy to hear that you are satisfied with the location of our hotel.As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcome you back to The Ritz-Carlton, Istanbul!Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Jacob

2 nachten verbleven in april 2024
Reactie van Ela Ergin op 4 mei 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 – Goed

Saleh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location
2 nachten verbleven in april 2024
Reactie van Ela Ergin op 13 apr 2024
Dear Guest,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay and sharing your experience with us.We were happy to hear that you are satisfied with the location of our hotel. We hope you have enjoyed your stay as well.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

manuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ela Ergin op 11 apr 2024
Dear Mr. Manuel,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely, Ela Ergin General Manager

10/10 – Uitstekend

Deep

3 nachten verbleven in april 2024
Reactie van Ela Ergin op 29 apr 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager

6/10 – Redelijk

Michael James

Reisde met partner
Positief: Netheid, personeel en service
They told us at check in the pool and spa would be closed for our 9 night stay. If we had known this we would have stayed elsewhere
9 nachten verbleven in maart 2024
Reactie van Ela Ergin op 8 apr 2024
Dear Mr. James,Thank you for having chosen The Ritz-Carlton, Istanbul for your stay and taking the time to share your feedback with us. I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you experienced about the Spa renovation. We have tried to do our best about the communication of this process with our guests. However, it seems that we have failed to do so in your stay. Please allow me to extend my apologies once more. We hope you’ll consider staying with us again when you return to Istanbul and will allow us to create an enjoyable and memorable experience for you.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Eric, Charlotte

3 nachten verbleven in maart 2024
Reactie van Ela Ergin op 22 apr 2024
Dear Mr. Eric,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul

10/10 – Uitstekend

JILLIAN, Baltimore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were unbelievably friendly and went above and beyond to make sure our every wish was catered for. The breakfasts were incredible as were the restaurants on the property. I cannot say enough good things about our experience at the Ritz Carlton Istanbul.
3 nachten verbleven in maart 2024
Reactie van Ela Ergin op 1 apr 2024
Dear Ms. Jillian,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Rahul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience- phenomenal breakfast!
2 nachten verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Mr. Rahul,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 – Uitstekend

Dani

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the stay very much! Even though the pool was under construction we received a great compensation for the spa treatments. Overall very happy with the choice of going to the ritz. Beautiful rooms and very clean The staff is very friendly and always offers help. Only thing I would change is for the breakfast buffet a better quality of the baked goods (bread, Croissant, etc..) Other then that 10/10 T
3 nachten verbleven in maart 2024
Reactie van Ela Ergin op 31 mrt 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.And please be ensured that your invaluable feedback is well noted and necessary actions will be taken accordingly regarding the breakfast.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin