3 restaurants, serveren ontbijt, lunch, diner, Turkse gerechten

Beoordelingen van DeCamondo Galata, a Tribute Portfolio Hotel

DeCamondo Galata, a Tribute Portfolio Hotel
Felek Sk., Istanbul, Istanbul

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 299 van 373 beoordelingen" "
Gastenscore: 8 - Goed. 53 van 373 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 373 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 373 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 373 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Vincent

1 nacht verbleven in augustus 2022
Reactie van Hotel DeCamondo Guest Services op 28 aug 2022
Dear Vincent, First of all, thank you for your time and review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijke mensen, net hotel en mooie kamers. Ontbijt met uitzicht op Sultanahmet. Verblijf met twee nachten verlengt.
2 nachten verbleven in augustus 2021
Reactie van Can Yaman op 16 aug 2021
Bedankt voor de geweldige recensie. We verwelkomen je graag wanneer je Istanbul bezoekt.

10/10 – Uitstekend

Sergio

Reisde met familie
Great location
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kemal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles Top, Personal sehr nett, mehrsprachig und kompetent. Hotel modern in einem modernen rustikalen Stil, besonders sauber und gemütlich. Lage zentral alles zu Fuß erreichbar. Nachts sehr ruhig zum schlafen. Beste Note. Gerne wieder.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Nathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room as per photos, very helpful and pleasant staff. Hotel split across two buildings, narrow roads - hard for taxi driver to find correct location if arriving late. Otherwise excellent
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Omayma

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The attention we were given by the staff reminded me of the hotels in the old days. The staff were very friendly and attentive. We loved the way the rooms were renovated. There’s nothing that made us uncomfortable at this hotel. Located close to the Galata port is a great advantage
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We pass a good time the staff is very friendly and the hotel was great
2 nachten verbleven in mei 2024

8/10 – Goed

Noor

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
AC didnt work well. Property smelled amazing, very clean. Friendly staff
6 nachten verbleven in april 2024

6/10 – Redelijk

SUNAY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Areeb

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My son and I got bitten by bed bugs during our entire stay. The rooms are also not sound proof, so you hear everything from outside and upstairs.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Cesar Arturo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bien ubicada, personal muy amable y siempre intentando ayudarnos
4 nachten verbleven in april 2024

10/10 – Uitstekend

robin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and the rooftop restaurant is fantastic
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sonia

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Preyesh

4 nachten verbleven in maart 2024

8/10 – Goed

Ferit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top Lage…alles zu Fuß erreichbar! Nur die Baustellen haben etwas gestört ansonsten sehr gutes Stadthotel!
5 nachten verbleven in maart 2024
Reactie van Guest Relations Team op 2 apr 2024
Dear Ferit, On behalf of the entire hotel team, we want to thank you for sharing your review of DeCamondo Galata, Tribute Portfolio Hotel. We are happy to see that we met your expectations. Once again, we appreciate you taking the time to share your feedback and staying with us. Best regards

10/10 – Uitstekend

Ketul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with awesome views from the Rooftop restaurant. Staff members are very helpful, and always smiling. The only thing to mention is located near Galata Towers, and the streets around there are very narrow and steep so might not be ideal for someone with Disability,
4 nachten verbleven in februari 2024
Reactie van Guest Experience Team op 23 feb 2024
"Dear Ketul PatelOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us."

8/10 – Goed

Jagannath Prusty

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was a wonderful experience at the hotel for us. The staff are friendly and location was great.
4 nachten verbleven in februari 2024
Reactie van Guest Experience Team op 19 feb 2024
Dear Jagannath PrustyOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 – Uitstekend

Ahmet, highland heights

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff and good service
2 nachten verbleven in februari 2024
Reactie van Guest Experience Team op 19 feb 2024
Sayın Ahmet DemirDeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederim.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkür ederim.

10/10 – Uitstekend

Kerim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tek kelime ile mükemmel ve gönül rahatlığıyla tavsiye edebileceğim bir tesis. Karşılama dahil tüm personel kibar, güleryüzlü, misafir odaklı ve yardımsever. Özellikle Yağmur hanım, Emirkan bey ( geç saatte bizi karşılayıp, daha biz sormadan kafamızdaki tüm sorularımızı cevapladı), Cumhur bey ve Korhan beye ( tavsiye ,ilgi ve yardımları için sonsuz minnettarız) teşekkürlerimizi iletiyoruz. İstanbul ikinci bir evimiz gibi tesis.Mutlaka terkar gelicez ve tavsiye edeceğiz.
Reactie van Misafir İlişkileri Ekibi op 13 feb 2024
Sayın Kerim Bey,DeCamondo Galata, Tribute Portfolio oteldeki konaklamanız sırasındaki deneyimlerinizi bizimle paylaştığınız için tüm otel ekibi adına teşekkür ederiz.Memnuniyetiniz bize daha iyisini yapabilmemiz için güç veriyor ve bize doğru yolda olduğumuzu gösteriyor. Zaman ayırarak geri bildiriminizi paylaştığınız ve bizimle konakladığınız için bir kez daha teşekkürler. Sizi tekrar ağırlamak dileğiyle

10/10 – Uitstekend

Cedric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Guest Relations Team op 13 feb 2024
Dear Cedric,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 – Uitstekend

FERNANDO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Guest Relations Team op 13 feb 2024
Dear Fernando,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 – Uitstekend

Alejandro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Guest Relations Team op 13 feb 2024
Dear Alejandro,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 – Uitstekend

Abdulrahman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helful and friendly staff and management. Always smiling. Always ready and willing to help. Very reasonably priced. Will only stay at this property whenever I come back to Istanbul.
3 nachten verbleven in december 2023
Reactie van Guest Relations Team op 13 feb 2024
Dear Abdulrahman,Thank you for your kind review of our hotel. We are committed to making our guests' experiences memorable.We would love to welcome you back in the future.Best Regards, Guest Relations Team

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay.
Great location and great service. Highly recommended.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Sunita

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Guest Relations Team op 13 feb 2024
Dear Sunita,We want to thank you for sharing your most memorable experiences with us during your recent stay at the DeCamondo Galata, Tribute Portfolio Hotel. We are committed to making our guests' experiences memorable We would love to welcome you back in the future. Best Regards

10/10 – Uitstekend

alfonso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Nice rooms wonderful friendly staff
4 nachten verbleven in november 2023
Reactie van Emirkan op 5 dec 2023
Dear Alfonso,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!First of all thanks for your kind review to us. You made our day! It was a pleasure to service you. We will share your review with our staff!We are looking forward to your next stay!Best Wishes,

8/10 – Goed

Segu, Austin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a few minor issues but the staff fixed them quickly. Had power surge and a complete blackout in the room once. The bath floor flooded once. Was not able to operate the air conditioning. These were immediately address as when reported. Would prefer these issues don’t occur. When you see multiple issues occurring on your stay, your mind is preoccupied with “what’s next”. Otherwise the stay was good
1 nacht verbleven in december 2023
Reactie van Emirkan op 5 dec 2023
Dear Segu,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review and for informing me about the issues. We opened cases for it. We are improving ourselves thanks to your review. We are looking forward to your next stay.Best Wishes,

10/10 – Uitstekend

Andrea

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gray property and management Only one note improve the quality of the coffe at restaurant
2 nachten verbleven in november 2023
Reactie van Emirkan op 24 nov 2023
Dear Andrea,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind and attractive review of us! You made our day. We will share your thinks about coffee with the manager.We are looking forward to your next stay!

10/10 – Uitstekend

Jessy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A beautiful hotel with good customer service.
2 nachten verbleven in november 2023
Reactie van Front Desk Team op 20 nov 2023
Dear Jessy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 – Uitstekend

Ricardo Valdes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me encantó la ubicación
7 nachten verbleven in november 2023
Reactie van Front Desk Team op 20 nov 2023
Dear Ricardo,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, you made our day!We are looking forward to your next stay!Kind Regards,

10/10 – Uitstekend

HASAN SITKI

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otelin konumu,temizliği,mimarisi ve daha önemlisi çalışan arkadaşların ilgisi son derece mükemmeldi. Vale hizmetinin olmaması,park sorunu olan bölgede büyük sorun yaratabilir misafirler için.
1 nacht verbleven in november 2023
Reactie van Emirkan op 17 nov 2023
Değerli Hasan Bey,Kıymetli görüşleriniz için teşekkür ederiz. Sizlere keyifli konaklama sunmuş olduğumuzu duymak son derece gurur verici. Bir sonraki konaklamanız için sabırsızlanıyoruz!Görüşmek ÜzereSaygılarımla

10/10 – Uitstekend

Mincy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van Front Desk Team op 17 nov 2023
Dear Mincy,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review to us. You made our day!We are looking forward to your next stay!Sincerely,

10/10 – Uitstekend

Shoaib

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the rooftop restaurant.
4 nachten verbleven in oktober 2023
Reactie van Front Desk Team op 12 nov 2023
Dear SandraI hope this letter finds you well. We would like to express our heartfelt gratitude for choosing to stay at our hotel and for taking the time to share your feedback with us.It is truly rewarding to hear that your experience with us met your expectations, and we are thrilled to learn that you awarded us a perfect score. Our team works diligently to create a memorable and comfortable environment for our guests, and it is gratifying to know that we succeeded in providing you with a positive experience.Your kind words and appreciation serve as motivation for all of us to continue delivering exceptional service. We value your feedback immensely, as it helps us continually improve and refine our services to better meet the needs of our valued guests.Once again, thank you for choosing DeCamondo Galata a Tribute Portfolio Hotel. We sincerely appreciate your business and look forward to the opportunity of welcoming you back in the future.Warm regards,

10/10 – Uitstekend

Rizah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr gut
5 nachten verbleven in oktober 2023
Reactie van Front Desk Team op 5 nov 2023
Dear Mr. Rizah Kamberi,We would like to express our heartfelt gratitude for choosing to stay at our hotel. Your recent visit means a lot to us, and we are delighted to hear that you had a fantastic experience during your stay.The full rating you gave us is truly appreciated. We take great pride in providing our guests with exceptional service, and it's incredibly rewarding to know that we met your expectations. Your feedback motivates us to continue delivering top-notch service to all our guests.We hope to have the pleasure of hosting you again in the near future. Please do not hesitate to reach out if you have any special requests or if there is anything we can do to make your next stay even more memorable.Thank you once again for choosing our hotel. Your satisfaction is our ultimate reward, and we look forward to welcoming you back.Warm regards,

10/10 – Uitstekend

Felipe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quarto e atendimentos magníficos.
Atendimento perfeito, quarto magnífico. Tem um restaurante com rooftop dentro do hotel. Bem localizado.
4 nachten verbleven in oktober 2023
Reactie van Front Desk Team op 1 nov 2023
Dear Felipe,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, we are so glad. We are looking forward to your next stay!Sincerely,

10/10 – Uitstekend

Nishat

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property and all the people are so helpful and kind!
6 nachten verbleven in oktober 2023
Reactie van Front Desk Team op 24 okt 2023
Dear Nishat,Thanks for your kind review! You made our day great!We would like to service you for your next stay!

10/10 – Uitstekend

Beverly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location! Feels safe and a quick walk to everything you want to go to in Karakoy. Staff were excellent and courteous. Rooms were incredibly clean and quiet. 11/10 would stay here again!
4 nachten verbleven in september 2023
Reactie van Front Desk Team op 24 okt 2023
Dear Beverly,Thanks for your kind review! You made our day great!We are looking forward to your next stay!

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent options for a hotel in Istanbul. Staff was absolutely astonishing
2 nachten verbleven in oktober 2023
Reactie van Guest Relations Department op 22 okt 2023
Dear Ronald,We wanted to express our sincere appreciation for your recent stay and your glowing review. Your feedback, "Excellent options for a hotel in Istanbul. Staff was absolutely astonishing," made our day!We look forward to welcoming you back in the future. If you need any assistance, please feel free to reach out.Warm regards,

10/10 – Uitstekend

Nermin

5 nachten verbleven in oktober 2023
Reactie van Front Desk Team op 17 okt 2023
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We are looking forward to your next stay!

8/10 – Goed

Isabella Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Front Desk Team op 17 okt 2023
Dear Nermin,Greetings from DeCamondo Galata a Tribute Portfolio Hotel!Thanks for your kind review, it is so important to us!We would like to learn details about your minus points, could you give us information about it?

10/10 – Uitstekend

Hailey

4 nachten verbleven in september 2023
Reactie van Hotel DeCamondo Guest Services op 26 sep 2023
Dear Hailey,I hope this message finds you well. On behalf of our entire team, I would like to express our sincere gratitude for choosing to stay at DeCamondo Galata. It was truly a pleasure to have you as our guest.We are delighted to hear that you had an enjoyable experience during your stay with us and that you rated our hotel with top marks. Your feedback is invaluable to us, and it motivates us to continue providing the highest level of service and hospitality.Once again, thank you for choosing DeCamondo Galata. We look forward to hosting you again in the near future.Warm regards,

10/10 – Uitstekend

Manisha

3 nachten verbleven in september 2023
Reactie van Front Desk Team op 20 sep 2023
Dear Manisha,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

8/10 – Goed

Mehribon

6 nachten verbleven in september 2023
Reactie van Front Desk Team op 4 okt 2023
Dear Mehribon Hamrokulova,Greetings from DeCamondo Galata a Tribute Portfolio Hotel,Firstly, Thanks for your reviewWe would like to learn why took minus 1 point from you, and we would like to make it perfectWe are looking forward to your kind answer.

10/10 – Uitstekend

Angelina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing! Extremely helpful for a tourist. Room was beautiful and with a beautiful excellent view. But it was the staff that made my day and will come back based on their service and helpfulness
1 nacht verbleven in september 2023
Reactie van Hotel DeCamondo Front Desk Team op 10 sep 2023
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

8/10 – Goed

Silvia

3 nachten verbleven in augustus 2023
Reactie van Front Desk Team op 10 sep 2023
First of all thanks for choosing us for your accommodation,We are looking forward to welcoming you for your next stay.Best Regards

10/10 – Uitstekend

Leslie

4 nachten verbleven in april 2023
Reactie van Front Desk Team op 20 sep 2023
Dear Leslie,Thanks for sharing your review with us. It is very important for us. We are so happy about it. We are looking forward to your next stay!

10/10 – Uitstekend

Chandar

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe and close to tramway
4 nachten verbleven in augustus 2023
Reactie van Hotel DeCamondo Guest Services op 17 aug 2023
Dear Chandar, We are delighted to hear that you enjoyed your time with us and we greatly appreciate your kind words in the review you left. Our team works hard to provide exceptional experiences for our guests, and it's heartwarming to know that our efforts made your stay memorable.If you ever find yourself in [Şehir İsmi] again, we would be honored to welcome you back to our hotel. Please feel free to reach out if you have any questions or need assistance in the future.Wishing you safe travels and wonderful adventures ahead!Warm Regards,

10/10 – Uitstekend

Deniz

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great!
1 nacht verbleven in augustus 2023
Reactie van Guest Relations Agent op 12 aug 2023
We are so happy to hear you had a great experience at DeCamondo Galata. Our whole team works so hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Best Regards,İlayda Neşe Özcan

2/10 – Ontzettend slecht

Narmina

Reisde met familie
Ich empfehle das Hotel aufgrund meiner Erfahrung nicht weiter. Am Abend vor der Abreise haben wir im Restaurant vom Hotel (Moise Karaköy, Kellner Ismail) gegessen. Wir haben im Anschluss die Rechnung bezahlt und uns dabei nichts Schlimmes gedacht (die Beleuchtung ist übrigens schlecht). Im Nachgang haben wir gemerkt, dass wir viel zu viel bezahlt haben. Das haben wir am nächsten Morgen der Frühstücksdame sowie an der Rezeption mitgeteilt und sie gebeten, uns zu erklären, wie die hohe Summe zu Stande kam. Uns wurde versichert, dass wir am nächsten Tag einen Anruf bekommen werden und uns die zu viel bezahlte Summe zurückerstattet wird. Es kam kein Anruf. Daraufhin habe ich eine E-Mail geschrieben und sie erneut gebeten, mein Anliegen zu prüfen. Es kam die Antwort, dass sie mein Anliegen prüfen werden. Bis heute habe ich keine Erklärung/ Entschuldigung geschweige Rückerstattung erhalten. Auf meine weiteren E-Mails kam auch keine Antwort mehr. Für den Preis erwartet man schon ein zuverlässiges Hotel. Der Service vom Hotel ist durchschnittlich. Das Hotel ist sehr hellhörig. Ich bin im Herbst wieder in Istanbul und würde auf keinen Fall wieder dieses Hotel wählen.
9 nachten verbleven in mei 2023
Reactie van Guest Service Team op 3 jul 2023
Dear Narmina,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations for the restaurant. We have forwarded your constructive comments to the related department head so we can take necessary actions for our team development. Please contact us directly if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future so we have another chance to make you happy. Sincerely