Exterieur

Beoordelingen van AJWA Sultanahmet

5 out of 5
AJWA Sultanahmet
Emin Sinan Mah Piyerloti Cad No: 30, Sultanahmet, Istanbul

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 564 van 630 beoordelingen" "
Gastenscore: 8 - Goed. 50 van 630 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 630 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 630 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 630 beoordelingen" "

10/10

Netheid

9,8/10

Personeel en service

9,6/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Luke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019
Reactie van The Management op 19 jul 2019
Dear Valued Guest, Thank You very much for taking time and give us high rate. We are looking for to have you again on your next trip to İstanbul. Sincerely yours,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We absolutely loved this hotel and everything about it. We stayed in the Ajwa for our five year anniversary and we couldn't have picked a better hotel. It's luxurious, new and on a very good location. For breakfast I was surprised we got a buffet breakfast and not traditional Turkish breakfast I was hoping for. Also, we did not get Molton Brown amenities. I read it in another review, but they do not have it anymore.
3 nachten verbleven in november 2018
Reactie van Ajwa Hotel Sultanahmet op 15 jan 2019
Dear Guest, We thank you very much for choosing our hotel on your special occasion and are grateful to receive your comments. We would like to inform you that our buffet has some Turkish Breakfast ingredients and our kitchen team would also be glad to accept your additional order. Due to availability, we sometimes may replace Molton Brown amenities with another luxury brand "Penhaligon's". We look forward to your future visit in the hope of offering you a better experience. Sincere regards, The Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2018
Reactie van Management op 13 jan 2019
Dear Guest, Please accept our sincere thanks for your generous and kind rating of Ajwa Hotel Sultanahmet. We hope to have you back soon. With our very best wishes, The Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toptoptoptoptoptop moooooooiiiiii !!!!!!!!!!!!!!!!!!!
3 nachten verbleven in december 2017
Reactie van Hotel Management op 23 dec 2017
Dear Ajwa Hotel Guest, It was a great opportunity to welcome you as our guest; thank you very much for preferring Ajwa Hotel Sultanahmet as well as sharing your comments concerning your satisfaction. Sincerely,

10/10 – Uitstekend

Mohsen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was very good. The room was excellent. The only recommendation is that the hotel needs to assign a time without extra charge that the family couples can enjoy the pool and gym together as the hours for women and men was different.
3 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 27 mei 2024
Dear Mohsen,Thank you for taking the time to share your wonderful feedback about your stay at Ajwa Sultanahmet. We are thrilled to hear that you were pleased with our service and found your room to be excellent. It is always our aim to provide our guests with the highest level of comfort and hospitality.Your kind words are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back to Ajwa Sultanahmet in the near future.Warm regards,Gokhan TurkogluDirector of Operations

10/10 – Uitstekend

Charisse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is absolutely amazing and very beautiful! The staff treat you like family, concerned for every detail. The restaurant offered a lovely breakfast and our dinner was excellent.
2 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 21 mei 2024
Dear Charisse,Thank you immensely for your glowing review! We are overjoyed to hear that you found our hotel both amazing and beautiful.Our dedicated team takes great pride in treating our guests like family, ensuring every detail is perfect, so your kind words are truly appreciated. We're delighted that you enjoyed the lovely breakfast and found your dinner to be excellent.Your feedback is incredibly valuable to us and it warms our hearts to know that we contributed to a memorable experience for you. We eagerly await the pleasure of welcoming you back for another exceptional stay.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Jon Lasa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gran hotel con ubicación excelente
4 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 20 mei 2024
Dear Jon Lasa,Thank you so much for your wonderful review! We are delighted to hear that you had an enjoyable stay and appreciated our prime location. Our team strives to provide exceptional service and a comfortable environment for all our guests and your kind words are truly encouraging.We hope to have the pleasure of welcoming you back on your next visit. If there's anything more we can do to make your stay even more enjoyable, please don't hesitate to let us know.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

KEITH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
7 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 16 mei 2024
Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us.We would be delighted to welcome you back to our hotel in the future.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Oxana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very lovely stuff and a beautiful hotel
3 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 12 mei 2024
Dear Oxana,We are truly grateful for your kind words. It brings us immense joy to hear that you found our team to be delightful and our hotel to be beautiful. Your appreciation motivates us to uphold the exceptional service and ambiance that made your stay enjoyable. We eagerly await the chance to welcome you back and we'll continue to strive for excellence to ensure your next visit is just as wonderful. Thank you for choosing our hotel, it was a pleasure to have you as our guest.Best Regards,Gokhan Turkoglu Director Of Operations

10/10 – Uitstekend

Nana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
还不错
4 nachten verbleven in mei 2024
Reactie van Gokhan Turkoglu op 12 mei 2024
Dear Nana,Your feedback is greatly appreciated. We're delighted to hear you enjoyed your stay at our hotel. We would be honored to have the opportunity to welcome you back in the future and we look forward to exceeding your expectations once again.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Mircea, Thornhill

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome hotel.
1 nacht verbleven in april 2024
Reactie van Gokhan Turkoglu op 3 mei 2024
Dear Mircea,We're thrilled to hear that you found our hotel awesome! Thank you so much for taking the time to share your experience. We strive to provide exceptional service and a memorable stay for all our guests and it's fantastic to know that we hit the mark with you. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Bekir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My recent stay at Ajwa Sultanahmet was nothing short of spectacular. Nestled in the heart of Old Istanbul, this luxurious hotel offers an experience that beautifully marries opulence with warmth, making every guest feel like royalty. From the moment I stepped into the lobby, I was struck by the meticulous attention to detail in the decor, which reflects the rich history and culture of the area. The rooms are sumptuously appointed, with comfortable furnishings and all the modern amenities one could wish for, all while maintaining a charmingly authentic Ottoman aesthetic. What truly sets Ajwa Sultanahmet apart, however, is its staff. Every team member I encountered was exceptionally friendly and went above and beyond to ensure that my stay was memorable. Their recommendations for local dining and tips for visiting nearby historical sites were invaluable. Speaking of location, the hotel is perfectly situated for exploring Istanbul’s rich past. It is just a stone's throw away from some of the city's most famed attractions, including the Hagia Sophia, the Blue Mosque, and the Topkapi Palace. The convenience of having these iconic sites within walking distance cannot be overstated. In conclusion, Ajwa Sultanahmet is a jewel in the crown of Old Istanbul. Whether you are a history buff eager to explore ancient sites or a leisure traveler looking for a touch of luxury, this hotel promises a stay that’s as splendid as it is comfortable. I wholeheartedly recommend it to anyone visit
2 nachten verbleven in april 2024
Reactie van Gokhan Turkoglu op 29 apr 2024
Dear Bekir,We're absolutely thrilled to receive your glowing review of Ajwa Sultanahmet! Your words are like sunshine on a cloudy day, filling us with joy. We're so glad to hear that your stay with us was nothing short of spectacular.It warms our hearts to know that you enjoyed our luxurious accommodations, rich history and attentive service. Your satisfaction is our top priority and we're delighted that we hit the mark!We can't wait to welcome you back for another joyful experience at Ajwa Sultanahmet.Warmest regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

Mukhtar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location not suitable for people with disablilities or other walking difficulties. The area is surrounded by steep hills, narrow cobbled streets with broken and loose stones. The staff are very enthusiastic and probably need to be aware of the difference between providing an excellent service and over selling their products and services.
3 nachten verbleven in april 2024
Reactie van Gokhan Turkoglu op 25 apr 2024
Dear Mukhtar,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they provide valuable guidance for enhancing our services.Regarding your concerns about accessibility we sincerely apologize for any inconvenience experienced. Ensuring that all our guests feel comfortable and accommodated is of utmost importance to us. We understand the challenges posed by the hills and streets surrounding our location. In response to your feedback, we are pleased to inform you that we offer a drop-off shuttle service in the nearby area which we believe will alleviate some of the mobility issues you've highlighted. We hope this service will enhance your overall experience during your next visit.Additionally, we appreciate your observations regarding our team's enthusiasm and the balance between providing excellent service and avoiding over-enthusiastic sales tactics. We will certainly take your comments into consideration and provide further training to ensure that our team maintains a level of service that is both attentive and respectful of our guests' preferences.Once again, we thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future providing an even more enjoyable experience.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Marthinus, Smith's

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the time we arrived amd greater bult the door men, reception till we left we enjoyed the stay. Mari at concierge was amazing and so caring. Thank you to the entire team.
2 nachten verbleven in april 2024
Reactie van Gokhan Turkoglu op 25 apr 2024
Dear Marthinus,Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that from the moment you arrived until your departure you thoroughly enjoyed your stay with us.We are particularly pleased to hear that Mari, our concierge, made such a positive impression on you with her exceptional care and service. Your kind words will be passed along to her and the entire team who work diligently to ensure that each guest's stay is memorable and enjoyable.Your feedback is truly appreciated and serves as motivation for us to continue delivering exceptional service to all our guests. We look forward to the opportunity to welcome you back again in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Lise

3 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 21 apr 2024
Dear Lise,We were delighted to see the positive feedback. Your kind rating means a lot to us and serves as motivation to continue providing excellent service. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future.Best regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

Jaime

1 nacht verbleven in april 2024
Reactie van Gokhan Turkoglu op 7 mei 2024
Dear Jaime,We sincerely appreciate your time taken to provide feedback on your stay, and we wish to express our utmost gratitude. Please know that it would be our honor to welcome you back as our guest in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Trey, Puyallup

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property with excellent staff. Great place to stay if you want to truly experience Turkish culture in the middle of Istanbul’s old town. Most everything is very walkable from the property. We would stay here again when visiting Istanbul.
2 nachten verbleven in april 2024
Reactie van Gokhan Turkoglu op 14 apr 2024
Dear Trey,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our beautiful property and that our dedicated team contributed to making your visit memorable.At Ajwa Sultanahmet, we take pride in offering more than just a place to stay; we provide an immersive experience in Turkish culture right in the heart of Istanbul's old town. It's wonderful to know that you found our location convenient for exploring the city on foot, allowing you to soak in the rich history and vibrant atmosphere of Istanbul.Your kind words about our team mean a great deal to us. We are committed to providing exceptional service and it's rewarding to see that our efforts were appreciated. Should your travels bring you back to Istanbul, we would be honored to welcome you once again to Ajwa Sultanahmet for another enriching experience.Best Regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

Anupam

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a luxurious hotel but facilities are time-bound due to religious restrictions.
1 nacht verbleven in februari 2024
Reactie van Gokhan Turkoglu op 9 apr 2024
Dear Anupam,We sincerely appreciate you for taking the time to provide feedback on your recent stay with us. Your acknowledgment of the luxurious atmosphere of our hotel is truly valued. Regarding the time-bound nature of our facilities due to cultural considerations, we prioritize honoring local customs and behaviors to ensure a respectful environment for all guests. Rest assured, we continuously evaluate our operational procedures to optimize the guest experience. Your comments serve as invaluable insight as we strive for excellence. Should you have any further feedback or require assistance, please do not hesitate to contact our team directly. We are committed to exceeding your expectations and look forward to welcoming you back for another exceptional stay in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Brooke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the moment we arrived, we felt that the hospitality was above and beyond at the AJWA. It’s the boutique, intimate level of experience that I prefer with hotels. Every attendant remembers you by name and room number. You have a personal assistant to help you for anything you need during your stay. For example, I needed something from the pharmacy, so they sent someone to get it for me and they brought back the item and receipt and I just paid them, but it was so much more convenient than me having to run out and try to find a pharmacy. I also needed ice packs frozen and they would freeze them for me and then deliver them to my room. The evening turn down service is also so pleasant having your pillows fluffed every night. Oh, and their pillow menu is amazing! In addition to the pillows provided, there’s an extra pillow menu for you to choose additional pillows for your comfort. The breakfast every morning is exquisite. I highly recommend this hotel. Impeccable service, cleanliness, hospitality, and luxury.
6 nachten verbleven in april 2024
Reactie van Gokhan Turkoglu op 8 apr 2024
Dear Brooke,Thank you immensely for sharing such a heartwarming review of your recent stay at Ajwa Sultanahmet. Reading your words fills us with tremendous joy and pride, as it reaffirms our commitment to providing an exceptional experience for each and every guest who walks through our doors.We are truly delighted to learn that our hospitality surpassed your expectations from the moment you arrived. Ensuring a personalized and intimate level of service is at the core of what we do, and it warms our hearts to hear that you felt remembered and attended to throughout your stay. Your comfort and convenience are paramount to us and we are thrilled to have been able to assist you with your needs, whether it was fetching an item from the pharmacy or ensuring your ice packs were perfectly frozen and delivered to your room.It brings us great joy to know that you found our evening turn-down service and pillow menu to your liking. We understand the importance of a good night's rest and it was our pleasure to ensure that every detail contributed to your comfort and relaxation.Our team takes immense pride in curating a memorable breakfast experience and we are delighted to hear that you found it exquisite. Your recommendation means the world to us and we are truly grateful for your kind words regarding our service, cleanliness, hospitality and the overall luxury of your stay.At Ajwa Sultanahmet, our greatest reward is the satisfaction of our guests and your glowing review serves as a testament to our dedication to excellence. We are incredibly grateful for the opportunity to have welcomed you and we eagerly await the chance to welcome you back for another memorable stay.Warmest regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Elvir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top Hotel
4 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 7 apr 2024
Dear Elvir,Thank you so much for choosing to stay with us. We are thrilled to hear that you enjoyed your time here. Your kind words mean a lot to us and serve as a great encouragement for our team. We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Karla Diaz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service since my arrival through departure really top service. Front desk was really useful and attentive.
2 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 1 apr 2024
Dear Karla Diaz,Thank you very much for your review! We're thrilled to hear that you enjoyed an excellent experience from the moment you arrived until your departure. Providing top-notch service is at the heart of everything we do and it's truly gratifying to know that our efforts were recognized and appreciated.Our front desk team takes great pride in ensuring that every guest feels welcomed valued, and attended to throughout their stay. We're delighted to hear that they were able to assist you effectively and with genuine attentiveness.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. It was a pleasure to have you with us and we hope to welcome you back soon for another memorable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Dogan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Gokhan Turkoglu op 29 mrt 2024
Dear Dogan,Thank you so much for your kind assessment and for choosing to stay with us at Ajwa Sultanahmet. We are thrilled to hear that you enjoyed your time here. Your feedback means the world to us. We hope to have the pleasure of welcoming you back soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Shawn, Fairfax

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room is beautiful and super clean. All of staff were very kind and supportive. They provided very good tour service for 8 hours. They offered the reasonable price for our family specially. It was a excellent service.
4 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 1 apr 2024
Dear Shawn,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel room met your expectations for beauty and cleanliness. Providing a comfortable and welcoming environment for our guests is always our top priority.We're also thrilled that you found our team to be kind and supportive throughout your stay. Our team takes great pride in delivering exceptional service and it's truly rewarding to hear that their efforts made a positive impact on your experience.We're pleased to hear that you enjoyed our tour service as well. We strive to offer our guests convenient and memorable experiences and we're glad that our tour service met your expectations and provided excellent value for your family.Thank you once again for your kind words and for choosing to stay with us. It was a pleasure to welcome you and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

German, San Antonio

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent service
5 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 24 mrt 2024
Dear German,Thank you for your kind words and for recognizing our excellent service! We're delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated and encourages us to continue delivering top-notch service to all our guests. We hope to have the pleasure of welcoming you back soon!Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely, beautifully decorated hotel, well situated for sightseeing. Kind, helpful staff at reception, in the restaurant and the concierge service who seemed genuinely concerned about their guests. Excellent spa, delicious breakfasts, very comfortable rooms…would be delighted to return.
6 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 18 mrt 2024
Dear Kathryn,We're absolutely delighted to receive such a glowing review from you! Thank you immensely for sharing your experience. It's truly heartening to hear that every aspect of your stay, from the beautifully decorated surroundings to the genuine care exhibited by our team, contributed to making your visit exceptional.Our team takes immense pride in ensuring that our guests feel not just welcomed but truly valued and it's incredibly gratifying to know that their efforts have left such a positive impression on you.We're thrilled that you found our hotel's location ideal for exploring the wonders of the city and that you were able to indulge in the relaxation offered by our excellent spa facilities. The fact that you enjoyed our delicious breakfasts and found our rooms to be very comfortable means the world to us.Your kind words are the greatest reward for our dedication to providing memorable experiences, and we can't express enough how much we'd love to have you back with us. Please know that whenever you decide to return, we'll be here ready to ensure your stay is nothing short of extraordinary. Thank you again for choosing our hotel and we eagerly await the opportunity to welcome you back for another unforgettable visit!Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Jose Omar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
la habitación muy cómoda y buena vista
1 nacht verbleven in februari 2024
Reactie van Gokhan Turkoglu op 13 mrt 2024
Dear Jose Omar,We sincerely appreciate your positive feedback regarding your recent stay. It is gratifying to learn that you found our accommodations to be very comfortable and that you enjoyed the scenic view from your room. Ensuring our guests' comfort and satisfaction is paramount to us and we are thrilled to have met your expectations in this regard. Thank you for taking the time to share your experience, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Keld, cape coral

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located in the old city, and major attractions are easily walkable. The rooms are a good size, and the hotel was able to provide a board room when asked at the last minute.
3 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 12 mrt 2024
Dear Keld,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel's location in the old city convenient for exploring the major attractions on foot. Providing comfortable and spacious rooms is a priority for us and we're glad that you appreciated the size of your accommodations.Additionally, we're pleased to have been able to accommodate your last-minute request for a boardroom. We understand the importance of flexibility and strive to meet the needs of our guests whenever possible.We hope to welcome you back to our hotel in the future and provide you with another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

MunJung

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful customer service, beautiful decor, central location. Thank you for preparing a lovely surprise for my parent's 60th birthday!
3 nachten verbleven in maart 2024
Reactie van Gokhan Turkoglu op 12 mrt 2024
Dear MunJung,Your words truly warmed our hearts! Thank you immensely for sharing your glowing review. It's moments like these that make what we do so rewarding.We're absolutely pleased that we could be a part of your parent's 60th birthday celebration and that our efforts to make it special were appreciated. Hearing that our guest service left a lasting impression fills us with joy and we're delighted that you found our decor beautiful and our location convenient.Your kind words mean the world to us and we're incredibly grateful for your support. We can't wait to welcome you and your family back for more wonderful experiences together.Warmest regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

David

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great upscale, excellent hotel. Nice restaurant. However, we didn’t realize that the hotel restaurant does not serve alcohol. Additionally, it was VERY a disturbing to us that the spa and fitness is time separated for sexes. We couldn’t go together as a couple. For this reason, we will not be returning to the hotel in the future.
9 nachten verbleven in februari 2024
Reactie van Gokhan Turkoglu op 3 mrt 2024
Dear David,Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding our hotel and restaurant.We understand your disappointment regarding the absence of alcohol service in our restaurant. We apologize for any inconvenience this may have caused. Please note that we do mention this policy in our hotel information to ensure transparency for our guests.Regarding the spa and fitness facilities, we regret to hear that the separate timing for gentleman and ladies was disturbing to you. We acknowledge your concerns and would like to clarify that this arrangement is in place to accommodate cultural sensitivities and ensure the comfort and privacy of all guests. However, we will certainly take your feedback into consideration as we continually strive to improve our services.Your satisfaction is of utmost importance to us and we are truly sorry to hear that your experience did not meet your expectations. We value your feedback and would be grateful for the opportunity to welcome you back in the future where we hope to provide you with a more enjoyable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Nikhil, Issaquah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property in central location if you want to stay close to the main monuments in Istanbul. Excellent service by staff.
5 nachten verbleven in februari 2024
Reactie van Gokhan Turkoglu op 25 feb 2024
Dear Nikhil,We're absolutely thrilled to hear about the incredible time you had at Ajwa Sultanahmet hotel.Discovering Istanbul's treasures while staying at our centrally located haven sounds like a dream come true! We're delighted that our prime position made your exploration of the city's main monuments a breeze.Our team pours their heart and soul into delivering unparalleled service and knowing that they left such a positive impression on you warms our hearts.We can't wait to craft another unforgettable experience for you when you return. Whether it's uncovering hidden gems or indulging in luxurious amenities, we're here to make your next stay as extraordinary as the last.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Aleksandr

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in februari 2024
Reactie van Gokhan Turkoglu op 16 feb 2024
Dear Aleksandr,We extend our heartfelt gratitude for your valuable time dedicated to reviewing us favorably.Please be assured that it would be our utmost pleasure to welcome you at our hotel. Your presence would be a privilege and we eagerly anticipate the opportunity to provide you with exceptional service and hospitality. Thank you once again for considering us and we look forward to the pleasure of welcoming you to our hotel.Best Regards,Gokhan TurkogluDirector Of Operations

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ajwa hotel stay
Hotel did not provide the room I originally booked with the view room. Very small standard room given and I paid more. I need to have full refund issued. I had to book a different hotel because of that. Bath tub was not accessible because of the height of the tub too high and no AC working. Shower was also not working.
1 nacht verbleven in februari 2024
Reactie van Gokhan Turkoglu op 14 feb 2024
Dear Our Valued Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay with us.After reviewing your reservation details, we can confirm that the room provided to you matched the specifications of the one you originally booked, including the view. We encourage you to double-check your reservation confirmation, as it should reflect the room type and amenities you selected.Regarding your concerns about the room size and amenities, we regret that you found them unsatisfactory. We strive to ensure that all our guests have a comfortable and enjoyable stay and we apologize if we fell short of meeting your expectations in this regard.We will be sending you an e-mail with all the details. Please know that we would be delighted to welcome you again at our hotel.Best Regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

antoaneta, Toronto

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The spa is average but expensive the restaurant was ok for breakfast but dinner was bad...no alcohol in this hotel, the ride to the airport very expensive .The staff was nice!
3 nachten verbleven in februari 2024
Reactie van Gokhan Turkoglu op 9 feb 2024
Dear Antoaneta,Thank you for taking the time to provide your feedback. We regret to hear that certain aspects of your experience did not meet your expectations. Please know that your comments are valuable to us as we strive to enhance our services. We apologize for any inconvenience regarding the spa, restaurant and transportation arrangements. However, we are glad to hear that you found our team members to be friendly and accommodating. Your feedback will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Azmat Pervaiz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Restaurant Zefran
3 nachten verbleven in februari 2024
Reactie van Gokhan Turkoglu op 5 feb 2024
Dear Azmat Pervaiz,Thank you for choosing to stay with us and for your generous rating! We appreciate your support and are delighted to know that you had a positive experience. If there's anything specific that stood out for you, please feel free to share your thoughts. We look forward to hosting you again in the future.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

navdeep, Ashburn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and staff Great location
2 nachten verbleven in januari 2024
Reactie van Gokhan Turkoglu op 29 jan 2024
Dear Navdeep,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent experience at our hotel and that our team contributed to making your stay memorable.It's fantastic to know that you found our location to be great. We always strive to provide our guests with a convenient and enjoyable stay and we're delighted that we could meet your expectations.Your kind words mean a lot to us and we truly appreciate your positive review. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. If there's anything specific you loved about your visit, or if you have any suggestions for improvement, we'd love to hear more.Thank you again for choosing our hotel and we look forward to welcoming you again soon!Warm regards,Gokhan TurkogluDiretor Of Operations

8/10 – Goed

Ylse

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Gokhan Turkoglu op 11 jan 2024
Dear Ylse,Your positive feedback is truly appreciated and serves as a source of motivation for our team. We are delighted to have provided a memorable experience for you. Thank you for choosing us and we look forward to the opportunity of welcoming you again in the future.Best regards,Gokhan TurkogluDirector Of Operations

8/10 – Goed

Ritsuko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
事前に人数の変更を伝えていましたが、チェックインの際に変更になっていませんでした。ですが、すぐに対応して頂き問題ありませんでした。 スタッフは皆フレンドリーで笑顔で対応してくれました。 朝食が素晴らしく大変満足できました。 旧市街の主要な観光地に徒歩で行けましたし、レストランも近くにありよかったですが、トラムの駅までは急な坂道で大変でした。
2 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 11 jan 2024
Dear Ritsuko,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience regarding the discrepancy in the number of guests during check-in. We appreciate your understanding and are pleased to hear that our team promptly addressed the issue ensuring a smooth resolution.It's delightful to know that you found our team friendly and accommodating.We're also glad to hear that the hotel's proximity to the main tourist attractions and restaurants added to your overall experience.Your comments are valuable to us and we will use them to further improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Viktar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 11 jan 2024
Dear Viktar,We extend our heartfelt appreciation for your generous rating on Expedia. Your feedback is a tremendous boost to our team's morale and reinforces our commitment to providing exceptional service.Thank you for choosing our hotel for your stay. We are delighted to have met your expectations, and your positive comments inspire us to continue delivering memorable experiences.We eagerly anticipate the opportunity to host you again in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

elha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent. Had a beautiful experience. Nice, Staff clean place extra clean.
3 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 8 jan 2024
Dear Elha,Dear [Guest's Name],Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that everything was excellent and that you had a beautiful stay. Our team works hard to provide a clean and welcoming environment and we're delighted to know that you found our team and the facilities to be extra clean.Your positive feedback is truly appreciated and it motivates us to continue delivering exceptional service to our valued guests like yourself. If there's anything specific that stood out during your stay or if you have any suggestions for improvement please feel free to share them with us. We want to ensure that every aspect of your experience is top-notch.Once again, thank you for choosing our hotel and we look forward to welcoming you back for another exceptional stay in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

christophe

3 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 11 jan 2024
Dear Christophe,We are sincerely grateful for the outstanding rating you provided us on Expedia. Your positive feedback means a lot to us and serves as a great source of motivation for our team. We are thrilled to see that you had a wonderful experience during your stay.Thank you for choosing our hotel and we look forward to the pleasure of welcoming you back in the future.Best regards,

10/10 – Uitstekend

Ricardo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
Que no llegue un servicio al cuarto nocturno. No venta de alcohol
3 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 8 jan 2024
Dear Ricardo,We sincerely apologize for the communication error regarding the room service availability. We want to clarify that our room service is indeed available 24/7.Thank you for bringing this to our attention, and we appreciate your understanding. We value your feedback, and we assure you that steps have been taken to prevent a recurrence of such issues.We look forward to welcoming you back for an improved experience.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Zoheir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gokhan Turkoglu op 8 jan 2024
Dear Zoheir,Thank you for the lovely feedback. We truly appreciate your positive words and are thrilled to know that you had a wonderful experience with us. It's guests like you that make our efforts so rewarding. We look forward to welcoming you back in the future!Best RegardsGokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Babur

2 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 21 jan 2024
Dear Babur,We would like to extend our sincere gratitude for taking the time to share your experience with us and awarding us a perfect 5 out of 5 rating. Your feedback is truly appreciated and it serves as a great source of motivation for our team.It was a pleasure hosting you, and we look forward to the opportunity of welcoming you back in the future.Thank you once again for choosing Ajwa Sultanahmet. We are honored to have had the chance to serve you, and we eagerly anticipate the pleasure of hosting you again on your next visit.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Babur

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service , location and amenities.
1 nacht verbleven in december 2023
Reactie van Gokhan Turkoglu op 3 jan 2024
Dear Babur,Thank you for your positive review! We're delighted you enjoyed our service, location and amenities. Your kind words mean a lot to us and we look forward to welcoming you again.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Viktoriia, Hillsborough

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, wonderful staff, comfortable bed
1 nacht verbleven in december 2023
Reactie van Gokhan Turkoglu op 21 dec 2023
Dear Viktoriia,Thank you for your kind words! We're thrilled you enjoyed your stay at Ajwa Sultanahmet. Your appreciation for our clean facilities, wonderful team and comfortable beds means a lot to us.Creating a welcoming and tidy environment is a priority for us and we're delighted our efforts have been noticed. Our team takes pride in delivering exceptional service, and it's wonderful to hear they made a positive impact on your experience.We understand the importance of a good night's sleep and we're glad our comfortable beds contributed to your overall satisfaction. Your feedback is invaluable and we hope to have the pleasure of hosting you again.Thank you for choosing Ajwa Sultanahmet.Best regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

IMTECH

3 nachten verbleven in december 2023
Reactie van Gokhan Turkoglu op 8 dec 2023
Dear Shin,I am delighted to have received your wonderful review on Expedia and we sincerely appreciate the time you took to share your feedback.It brings us immense joy to hear that your experience with us was exceptional and that we were able to meet your expectations. Our team strives to provide the highest level of service and your kind words serve as a great source of motivation.Thank you for choosing Ajwa Sultanahmet for your stay. We look forward to the pleasure of welcoming you back in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know.Warm regards,Gokhan TurkogluDirector Of Opeations

10/10 – Uitstekend

saleem

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
well located. excellent neighborhood
2 nachten verbleven in november 2023
Reactie van Gokhan Turkoglu op 29 nov 2023
Dear Saleem,Thank you for taking the time to share your thoughts. We are pleased to hear that you found our hotel well-located situated in an excellent neighborhood. Our commitment to providing a convenient and enjoyable experience is a top priority and we are delighted that our location met your expectations.Should your travels bring you back to the area, we look forward to the opportunity to welcome you again and provide another exceptional stay.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing service and beautiful hotel room
Fantastic service and breakfast buffet was amazing. However, we had dinner in the hotel one evening and while the food and service was good, it didn't represent good value for money in comparison to the other offerings in the area
5 nachten verbleven in november 2023
Reactie van Gokhan Turkoglu op 20 nov 2023
Dear Stephen,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our fantastic service and found the breakfast buffet to be amazing. Your positive comments are truly appreciated.We also appreciate your input regarding your dinner experience at our hotel. While we're pleased to know that you found the food and service to be good, we take your feedback about the value seriously. Our goal is to provide a memorable experience for our guests.We will certainly take your comments into consideration as we continually strive to improve and enhance our offerings. We hope that, despite this, you had an overall enjoyable stay with us and that we may have the opportunity to welcome you back in the future.Thank you once again for your valuable feedback.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Yunus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our experience at Ajwa hotel was absolutely amazing, just walking into the lobby for the first time felt like being in a museum and travelling back in time with the features and deco , they also provided this pink drink when we arrived with Ajwa dates, the drink was out of this world made with honey and rose syrup, trust me you would want more The room was was absolutely stunning with a real authentic look and feel, just like the features and deco in the lobby The room was a quite that we all had a really good night sleep each night refreshed ready for the next day The breakfast in the morning was absolutely delicious and the views were breathtaking, the staff in the morning were so friendly and attendeed every need we had One evening we ate at the Zafrene restaurant in the hotel and the hospitality , conversations, food was first class and the staff were very friendly we even met the executive chef who presented us with a gift that we will never forget , they even specially bought their special culturally out for us and one of the bowls was over 100 years old A truly wonderful experience and we will definitely be returning there again very soon Thank you to everyone at Ajwa Hotel who looked after and cared for us during our staff from the cleaning staff to the front of house staff Thank You
5 nachten verbleven in november 2023
Reactie van Gokhan Turkoglu op 15 nov 2023
Dear Yunus,Thank you so much for taking the time to share your incredible experience at Ajwa Hotel. We are delighted to hear that your stay with us was nothing short of amazing and we truly appreciate your detailed feedback.It warms our hearts to know that the ambiance of our lobby transported you to a different time and place. We take great pride in creating a unique and authentic atmosphere that resonates throughout the entire hotel. The pink drink (Sherbet) made with honey and rose syrup along with the Ajwa dates is indeed a special welcome treat and we're glad that you enjoyed it.We're pleased to hear that your room provided a stunning and authentic experience mirroring the charm of our lobby. Ensuring a peaceful night's sleep is one of our top priorities and it's wonderful to learn that you felt refreshed and ready for each new day.It sounds like you had a delightful dining experience at Zafrene restaurant. We strive to offer not just delicious food but also exceptional hospitality. Your kind words about our breakfast, breathtaking views and friendly morning staff mean the world to us. We're dedicated to providing excellent service and your feedback validates our efforts.We are honored by your promise to return to Ajwa Hotel soon. Your appreciation motivates us to maintain and exceed the high standards we set for ourselves. On behalf of the entire Ajwa Hotel team from the cleaning team to the front of house, we extend our sincere gratitude for choosing us and for sharing your wonderful experience.We look forward to welcoming you back for another unforgettable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 – Uitstekend

Juan Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Service & Great Facilities.
3 nachten verbleven in november 2023
Reactie van Gokhan Turkoglu op 6 nov 2023
Dear Juan Carlos,Thank you for taking the time to share your feedback with us! I am delighted to hear that you had an excellent experience with our service and found our facilities to be great. Our team works diligently to provide the best possible service and it's rewarding to know that we met your expectations.We look forward to serving you again in the future and please don't hesitate to reach out if you have any further feedback or if there's anything else we can do to enhance your experience. Thank you for choosing us and we hope to welcome you back soon!Gokhan TurkogluDirector Of Operations