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Beoordelingen van Ramada by Wyndham Houston Intercontinental Airport East

3.5 out of 5
Ramada by Wyndham Houston Intercontinental Airport East
6115 Will Clayton Parkway, Humble, TX

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 738 van 2077 beoordelingen" "
Gastenscore: 8 - Goed. 519 van 2077 beoordelingen" "
Gastenscore: 6 - Redelijk. 328 van 2077 beoordelingen" "
Gastenscore: 4 - Matig. 233 van 2077 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 259 van 2077 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jim

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This accommodation was worn old and unfriendly. We booked it for the free airport shuttle, which was a nightmare to use.
1 nacht verbleven in januari 2024
Reactie van Manager op 12 apr 2024
Hello Jim, We regret to learn about the challenges you encountered during your stay. Your feedback is valuable, and we will address this with the relevant teams. Should you have further comments, please feel free to share them with our management team for further investigation.

8/10 – Goed

Johannes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alleen de kraan in het bad werkte niet goed. Te heet water.
1 nacht verbleven in augustus 2022
Reactie van Manager op 11 aug 2022
Hello Johannes, It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 – Goed

Matthew

Zakenreiziger
Positief: Netheid
Good for the price -fairly basic and a bit tired but fine for one night
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Thalia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the easiest and quickest stays ever! They picked us up & dropped us off the airport. Our flight got delayed upon our arrival and we called the hotel to give them a heads up and they were beyond nice. Thank you to the staff for their amazing service!
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Thalia,We are delighted to hear that you enjoyed your stay and experienced our excellent service. Our team takes great pride in providing seamless experiences for our guests, and we are thrilled that we could assist you during your delayed arrival. Your kind words will be shared with our staff as encouragement to continue delivering exceptional service.

10/10 – Uitstekend

Faye

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Faye

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick & easy check-in. Friendly & helpful staff. Affordable
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Faye,We are delighted to hear you had a seamless check-in experience and enjoyed the service provided by our staff. Your comfort and satisfaction are our top priorities. Thank you for choosing our hotel for your stay.

2/10 – Ontzettend slecht

STEPHANIE

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
We checked in and my daughter went into restroom and 2 mice immediately ran out on her. We hurried out to front desk and checked out. This was a bad experience. Do not stay here. Please get control of your mice problems. That was totally unacceptable!
2 nachten verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello STEPHANIE,We are truly sorry to hear about your experience and take your feedback seriously. Please know that we have protocols in place to address any issues promptly. We encourage you to reach out to our management team directly to discuss your concerns further.

6/10 – Redelijk

Alexander

Untidy
1 nacht verbleven in februari 2024
Reactie van Manager op 26 mei 2024
Hello Alexander,We value all feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to ensure a high level of cleanliness in the future. If you have any further concerns, please reach out to our management for assistance.

6/10 – Redelijk

Jon

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Inexpensive. Staff at the counter was extremely slow. I waited in line for about 30 minutes just to check in. Room smelled bad.
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello Jon,We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address your concerns with the team. Your comments will help us improve our services for future guests.

6/10 – Redelijk

Jessica

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
NA
1 nacht verbleven in maart 2024
Reactie van Manager op 25 mei 2024
Hello Jessica,We appreciate you taking the time to share your feedback with us. Guest satisfaction is of utmost importance, and we apologize for any inconvenience you experienced during your stay. Your comments have been noted for our continuous improvement. If you have any further concerns, please contact our management team directly for assistance.

10/10 – Uitstekend

Juana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very quiet and close to the airport.
1 nacht verbleven in mei 2024
Reactie van Manager op 25 mei 2024
Hello Juana,We appreciate your feedback on our hotel's convenient location near the airport. Thank you for choosing to stay with us.

6/10 – Redelijk

Crystal

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Crystal,We are delighted to hear that you stayed with us recently and hope you had a pleasant experience. Should you have any feedback to share from your stay, please do not hesitate to reach out to us so we can address any concerns and improve our services further.

8/10 – Goed

Alice

Reisde met familie
Great staff but rooms need to be updated.
1 nacht verbleven in mei 2024
Reactie van Manager op 24 mei 2024
Hello Alice,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be great. We constantly strive to enhance our guests' experience, and we appreciate your input regarding the room updates. Your comments will be shared with our management team for their review. We hope to welcome you back in the future to experience any improvements made.

2/10 – Ontzettend slecht

Victor

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I checked in to my room the toilet didn’t work I told the front desk but no one ever came to check it out so I left to another hotel.
1 nacht verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Hello Victor, We're sorry to hear about the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns during their visit. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Anuta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, very friendly
1 nacht verbleven in mei 2024
Reactie van Manager op 26 mei 2024
Hello Anuta,We are thrilled to hear that you found our check-in process to be smooth and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Alfred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noce
1 nacht verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Alfred,Thank you for staying with us and providing us a perfect 5 rating! We are happy to see your stay was nice, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Gloria,We are thrilled to hear that you had a wonderful experience at our hotel! We hope you left with great memories and look forward to welcoming you back soon for another fantastic stay.

8/10 – Goed

Analucia, Floral Park

Positief: Personeel en service
Not bad
2 nachten verbleven in mei 2024
Reactie van Manager op 22 mei 2024
Hello Analucia,Thank you for sharing your feedback with us. We appreciate your input and hope to welcome you back in the future.

10/10 – Uitstekend

Glenn

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice place staff was great
1 nacht verbleven in mei 2024
Reactie van Manager op 20 mei 2024
Hello Glenn,We are delighted to hear that you enjoyed the service provided by our staff during your stay. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent!
1 nacht verbleven in mei 2024
Reactie van Manager op 20 mei 2024
Hello Daniel,Thank you for taking the time to share your positive experience with us! We are glad to hear that you enjoyed your stay at our hotel. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

8/10 – Goed

Lars

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms and facilities a bit dated. The great staff and the great restaurant more than makes up for it.
2 nachten verbleven in mei 2024
Reactie van Manager op 19 mei 2024
Hello Lars,We appreciate your feedback regarding our staff and restaurant. Your comments will be shared with the team for their hard work. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 – Goed

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 19 mei 2024
Hello Karen,We're thrilled to hear you had an enjoyable stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

10/10 – Uitstekend

Sandra

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly.Food at the restaurant was delicious, ckean room, bed was soft I even got a chance to shoot a little pool upstairs.
1 nacht verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Hello Sandra,We are delighted to hear that you enjoyed our friendly staff, delicious food, clean rooms, soft beds, and our pool facilities. Thank you for sharing your positive experience with us.

10/10 – Uitstekend

cindy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food was great! Bed was uncomfortable but over all not bad.
1 nacht verbleven in mei 2024
Reactie van Manager op 11 mei 2024
Hello cindy,We are delighted to hear that you enjoyed the food during your stay. We appreciate your feedback regarding the bed and will take this into consideration for future improvements. Thank you for choosing to stay with us.

6/10 – Redelijk

Sohail, Milton

Reisde met partner
Negatief: Netheid
Overall hotel and room condition is mediocre.
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Sohail,We appreciate your feedback and value your opinion on our hotel and room condition. Your comments help us identify areas for improvement. If you would like to discuss your stay further, please feel free to contact our management team. Thank you for choosing to stay with us.

6/10 – Redelijk

Patti

Negatief: Netheid, voorzieningen
Furniture old and not very clean
1 nacht verbleven in maart 2024
Reactie van Manager op 10 mei 2024
Hello Patti, We appreciate your feedback regarding the condition of our furniture. We strive to continuously improve our accommodations for future guests. Thank you for bringing this to our attention.

10/10 – Uitstekend

julio, Calabasas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good reception
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello julio,We appreciate your feedback and are pleased to hear you had a positive experience with our reception team. Should you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance.

10/10 – Uitstekend

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the right place for me at the right time
1 nacht verbleven in maart 2024
Reactie van Manager op 10 mei 2024
Hello Alex,We appreciate you taking the time to share your experience with us. Guest feedback helps us continually improve our services. If there's anything else we can assist you with, please feel free to contact our management team directly.

8/10 – Goed

Francisco javier

1 nacht verbleven in mei 2024

6/10 – Redelijk

John

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Web site offers free airport shuttle . At the counter I was told that they cannot provide shuttle since it was over booked. I do not think it was true. I personally saw the shuttle leaving for the airport empty with no passengers at 6:00am!
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello John,We apologize for any inconvenience you experienced regarding our airport shuttle service. Our team always strives to accommodate our guests efficiently. We encourage you to reach out to our management team to discuss your concerns further. We appreciate your feedback and hope to welcome you back for an improved experience.

10/10 – Uitstekend

Anthony

1 nacht verbleven in april 2024
Reactie van Manager op 26 mei 2024
Hello Anthony,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to share them with our team. We hope to welcome you back soon for another fantastic stay!

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is really close to the airport. The staff was very nice and helpful
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Richard,We are pleased to hear that you found our hotel conveniently located near the airport and that our staff provided friendly and helpful service during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

Francisco

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It could do a renovations, front desk staff not to friendly. Shuttle service is not reliable.
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Francisco,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate teams for review and improvement. Please feel free to contact our management directly to discuss your concerns in more detail.

2/10 – Ontzettend slecht

Todd

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
didn’t stay there and shouldn’t be chay
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Todd,We regret to hear about your perceived inconvenience. We recommend reaching out directly to our management team to address your concerns further. Your perspective is valuable to us.

10/10 – Uitstekend

Noe

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this was perfect area, near the airport and the front office clerk was very professional. My flight was cancelled due to the weather and they allowed us to check in early. Thank you so much.
1 nacht verbleven in mei 2024
Reactie van Manager op 4 mei 2024
Hello Noe,We're delighted to hear that you enjoyed our convenient location and exceptional service from our staff. We understand the importance of flexibility during unexpected travel changes and we're glad we could accommodate your early check-in request. Your kind words are greatly appreciated and we hope to welcome you back in the future.

6/10 – Redelijk

John

1 nacht verbleven in april 2024
Reactie van Manager op 22 mei 2024
Hello John, We appreciate you staying with us! If you have any concerns from your recent visit, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience.

10/10 – Uitstekend

Jeanelle, lake Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great restaurant and happy hour
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Jeanelle,We appreciate your positive feedback on our restaurant and happy hour offerings. It's wonderful to hear that you enjoyed your dining experience with us. Should you have any more feedback or suggestions, please feel free to reach out to our management team.

10/10 – Uitstekend

Nestor

Positief: Netheid, personeel en service
.
1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Nestor,We appreciate your feedback and will share it with our team for improvements. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 – Goed

Niurka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Niurka,We're pleased to hear you found our hotel to be quiet during your stay. Our team strives to ensure a peaceful environment for all our guests. Feel free to reach out to management to share more about your experience. Thank you for choosing to stay with us.

4/10 – Matig

JaMichael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn’t appreciate that it took me 25 minutes to check in. There was a long line upon arrival. I was also given the key to a room that already had a guest, so I had to walk back to the desk to explain that someone was in the room. Then, when I finally got to my room after they realized it was a mistake, I walked into a hot room with a puddle of water that has seemed to carry over from the fridge all the way to the edge of the desk. I’m not sure how long the water has been sitting, but it seems like this wasn’t properly checked. I went to the desk to explain this to the staff. They asked if I wanted another room. I opposed because I didn’t want to go through another hurdle just to sleep for a night after all of the waiting. The details of this experience must be improved. I had hopes based on the pictures, but this is an unacceptable.
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello JaMichael, We regret to hear about the inconvenience you experienced during check-in and with the room assignment. Your feedback will be shared with our team to ensure improved services in the future. Thank you for bringing this to our attention.

10/10 – Uitstekend

Evelin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Evelin,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 – Matig

Jeff

1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Jeff, We regret to hear your experience fell short of expectations. Please feel free to contact the hotel directly with any feedback you may have so we can address your concerns. We appreciate your insight and hope for the opportunity to better serve you in the future.

8/10 – Goed

Bertha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Bertha,We are pleased to hear you found our location convenient for your travels. Being close to the airport is something many of our guests appreciate. Should you choose to stay with us again, we hope you enjoy our proximity to other local attractions as well.

8/10 – Goed

Ayhan

1 nacht verbleven in april 2024
Reactie van Manager op 19 mei 2024
Hello Ayhan,We're thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 – Goed

Brittanee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was easy access to the airport
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Brittanee,We're pleased to hear that you found our hotel to be conveniently located near the airport. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another stay.

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy stay, slept very well and the food from the restaurant was delicious. I only stayed here because of a layover flight that was 10 hours but was such a nice experience.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Cynthia,We appreciate you sharing your positive experience with us! It's great to hear that you had a comfortable stay and enjoyed the delicious food at our restaurant. We're glad we could make your layover a pleasant one.

6/10 – Redelijk

THEODORE

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
It took over a half hour to check in with my boy one person in front of me.
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello THEODORE,We apologize for the delay you experienced during check-in. Your feedback is valuable to us as we continually strive to improve our guest experience. We recommend reaching out to our management team directly to further discuss your concerns.

2/10 – Ontzettend slecht

Titilayo

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is old
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Titilayo,We appreciate your feedback on the property's age. We value all comments, and we will consider your input for future improvements. Thank you for sharing your experience with us.

6/10 – Redelijk

Angel Vladimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
breakfast is not for free
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Angel Vladimir,We apologize for any inconvenience caused by our breakfast policy. We strive to offer various dining options to suit all guest preferences. Your feedback is valuable to us as we continuously work to enhance our services and offerings. Thank you for taking the time to share your experience with us.

8/10 – Goed

Laureen, Detroit

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Don’t rely on the shuttle to get to airport. I was told to be down by 745p to take the 8p shuttle for my flight. At 805p I asked where the shuttle was. I was told to probably just order a Lyft cause that can’t say how long tv shuttle would be. What if I hasn’t asked? I would have just been waiting and possibly missed my flight. The customer service could be better.
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Laureen, We appreciate your feedback regarding the shuttle service and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we will address this issue with our team for improvement. Your experience will help us enhance our services for future guests.