Before making the reservation, I called to ask about the shuttle bus to the airport. I was told they run every 30 minutes, and just let them know when you check in what time you’ll need the shuttle.
We called on the way to the hotel to let them know we would need a shuttle at 6:00 am, we were told the shuttle was booked for 5:30 am- noon! 😳.
As she was quickly rattling off the times the shuttle was booked we were a bit frustrated and confused because this was a no refund reservation so we were trying to figure out why we weren’t told about making the shuttle reservations when we booked the front desk lady just hung up on us. No “gotta go”, nothing, just hung up! 😳 rude. No thanks La Quinta you won’t get my biz ever again.