Decided to stay with my wife for our anniversary, our room wasn't in the hotel but their flats next door which was disappointing. Room was OK, but not what expected given the pictures when booking.
The hotel also charged me (twice!) for the room on the card I used when checking in, which was slightly less than we already paid via Hotels.com, as they said the didn't get the money from Hotels.com. So I paid for the room 3 times... not a great experience. No offer of compensation for this costly mistake.