Dear Guest,Thank you for the great feedback of your recent holiday experience at our Abora Buenaventura; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. regards from you Abora Team

Dear Eduardus, We are pleased to read that in general terms we matched up with the expectations you had upon your stay in the Hotel and we would be very pleased if you decide to book with us once more. Kind regards,

Dear Jeffrey, Thank you for rating your stay with us. We hope to welcome you soon!

Dear guest, thank you for giving us your opinion about your stay with us. We are pleased to see that in general we managed to fulfill your expectations. Your comments will be passed to the departments in charge as we aim to be constantly improving our services. We hope to welcome you again! Kind regards,

Dear guest, Thank you for choosing the IFA Buenaventura for your holidays in Gran Canaria and also for sharing with us your opinion about it. We are satisfied to see that the overal valuation of your stay has been positive, but would like to apologize for any possible inconvenience regarding the usage of the sunbeds in our pool areas. We sincerely hope you would choose our Hotel again for your next stay in Gran Canaria. With our best regards, Guest Relations

Dear Johan, Thank you for choosing our IFA Buenaventura Hotel for your stay in Gran Canaria. We would like to thank you also for having written us a review about it. We are not very pleased to read that we did not meet all your expectations and would like to apologize for any possible inconvenience you had. We sincerely hope you could give us a second chance and you visit us again in the future. With our best regards, Guest Relations

Dear Guest, We are glad to know that you have enjoyed your holidays with us. Your opinion is very important for us and help to improve the service. We remain at your disposal for any further inquire you might have and we look forward to seeing you here soon. Best regards, Public Relations Team

Estimado Aitor,¡Gracias por su comentario! Nos alegra saber que disfrutó de su estancia en nuestro hotel. Estamos encantados de que considere volver a hospedarse con nosotros. ¡Le esperamos con los brazos abiertos en su próxima visita!Un cordial saludo,Abora Buenaventura

Dear David,Thank you for your wonderful feedback! We're delighted to hear that you had a great stay at the Abora Buenaventura in May. It's fantastic to know that you enjoyed our hotel's location, the variety of food, and the snack bar. Our team strives to provide a friendly and enjoyable experience for all our guests, and we're glad they could make your stay memorable. We look forward to welcoming you back in the future!Kind regards,Abora Buenaventura

Dear Loris,We are very sorry to hear about the issues you experienced with parking and the problem with your tire. We take the safety and comfort of our guests very seriously. We have a private parking at the hotel for our guests. Please do not hesitate to contact us directly during your next stay so that we can assist you better.Kind regards,Abora Buenaventura

Dear Mark,Thank you for your feedback! We're glad to hear you enjoyed your stay and appreciated the modern, spacious rooms and the pool area. Your comments about the food variety are noted, and we will continue to work on improving our offerings. We appreciate your recommendation and hope to welcome you back soon!Kind regards,Abora Buenaventura

Estimada Priscila,¡Muchas gracias por su comentario! Nos alegra mucho saber que Yasmina en recepción le ha atendido tan bien. Nos sentimos orgullosos de contar con profesionales como ella en nuestro equipo. Esperamos volver a verle pronto y seguir ofreciéndole el mejor servicio posible.Un cordial saludo,Abora Buenaventura

Estimada Bevilacqua,Gracias por su comentario. Lamentamos que su experiencia no haya sido excepcional. Apreciamos sus observaciones y trabajaremos en mejorar nuestros servicios para ofrecerle una estancia más memorable en el futuro. ¡Esperamos tener la oportunidad de recibirle nuevamente!Un saludo,Abora Buenaventura

Cara Raffaella,Grazie per il tuo commento sulla nostra struttura. Siamo lieti di sapere che hai apprezzato la dimensione e il management generale dell'hotel. Il nostro obiettivo è sempre quello di garantire un'esperienza positiva ai nostri ospiti, quindi apprezziamo il tuo feedback positivo. Se hai altre domande o richieste, non esitare a contattarci. Speriamo di darti il benvenuto di nuovo in futuro!Cordiali saluti,Abora Buenaventura

Dear Clare,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honest review and apologize for any inconvenience you experienced during your visit.We regret to hear that the food did not meet your expectations and that you encountered difficulties when trying to change your meal plan. Your feedback regarding the pools being cold in February is duly noted, and we will certainly look into ways to improve this aspect for our guests.Please know that your comments are valuable to us as they help us identify areas for improvement. We will take your feedback into consideration as we strive to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sincerely,Abora Buenaventura

Värderade Diana,Tack för att du delade din upplevelse med oss. Vi är glada att höra att du uppskattade musiken vid poolen och underhållningen som erbjöds dag och kväll. Vi tar också dina kommentarer om det centrala läget och den goda maten på restaurangen West End till oss med tacksamhet.Vi ber om ursäkt för eventuella brister i vår informationsdistribution. Vi tar dina synpunkter på allvar och kommer att se över vår kommunikationsstrategi för att se till att viktig information om hotellets faciliteter och aktiviteter är tydligt tillgänglig för alla våra gäster.Det är beklagligt att ni upplevde vissa problem med barnpoolens skick och att ni kände er oroliga över myrorna på ert rum. Vi har tagit detta vidare till vårt underhålls- och städteam för åtgärd.Angående handdukarna vid poolen, vi tar din feedback till oss och kommer att överväga alternativ för att göra processen smidigare för våra gäster.Slutligen ber vi om ursäkt för den mindre tillfredsställande servicen som du upplevde i matsalen och vid förfrågan om varmvatten. Vi kommer att utbilda vårt personalteam ytterligare för att säkerställa att varje gäst blir bemött med respekt och hjälpsamhet.Vi uppskattar verkligen din feedback och hoppas att du ger oss en annan möjlighet att överträffa dina förväntningar i framtiden.Med vänliga hälsningar,Abora Buenaventura

Estimada Beatriz,Agradecemos sinceramente sus amables palabras y sus comentarios positivos sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de la variedad y calidad de nuestro buffet, así como de la amplitud y limpieza de la habitación. También nos alegra que haya encontrado cómodas las camas y que haya disfrutado de la animación infantil.Es un placer para nosotros recibir comentarios positivos sobre la amabilidad de nuestro personal. Nos esforzamos por brindar un servicio cordial y atento, y es gratificante saber que hemos cumplido con sus expectativas.Apreciamos mucho que haya destacado la relación calidad-precio, ya que trabajamos arduamente para ofrecer a nuestros huéspedes una experiencia que valga la pena.Esperamos tener el honor de darle la bienvenida nuevamente en el futuro y seguir ofreciéndole un servicio de calidad. Si tiene algún comentario adicional o alguna sugerencia para mejorar aún más su experiencia, no dude en hacérnoslo saber.Gracias por elegir nuestro hotel y por compartir sus experiencias.Atentamente,Abora Buenaventura