Design appartement | Privékeuken | Een koelkast, een microgolfoven, een oven, een kookplaat
Beschikbaarheid controleren

Beoordelingen van Smartflats Ghent Central

4 out of 5
Smartflats Ghent Central
11 Okkernootsteeg, Ghent

Beoordelingen

5,2
Gastenscore: 10 - Uitstekend. 2 van 23 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 23 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 23 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 23 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 23 beoordelingen" "

5,8/10

Netheid

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

Beoordelingen

2/10 – Ontzettend slecht

Hessel

1 nacht verbleven in april 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
2 nachten verbleven in mei 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, comfort kamer
Very poor
Though the location is good, and the apartment spacious, the overall condition is pretty poor. There is no form of soundproofing, so every passing tram and drunk can be heard very clearly. There are missing window covers in the bathroom, the sink was blocked and the light in the toilet didn't work (so it was pitch black if you closed the door). The kitchen is passable at best, but lacks a microwave. The beds are rock hard. This was not at all worth the money we paid and I would recommend anyone visiting Ghent to choose different accomodations than these apartments.
2 nachten verbleven in november 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
No customer service and noisy place
Since there's no reception, we had to contact owner for instructions on how to enter the accommodation. Unfortunately, the overall checkin experience was very bad with no customer service in mind whatsoever. In addition, expect to communicate in French or in some form of very bad english. The apartment was ok but missing basic information (had to call for wifi code, ...) and doesn't look at all at how it's being advertised. Location is close to shopping street and very noisy early morning (but to be expected). Overall, I wouldn't recommend the place, mainly because of the very bad checkin experience with the owner of the property.
2 nachten verbleven in juli 2020

2/10 – Ontzettend slecht

Ian

Zakenreiziger
Negatief: Netheid, comfort kamer
Avoid at all cost
They switched flats from the flat they confirmed in my booking to another flat altogether at another address and which did not look like the photos on which I based my choice. The wifi did not work and 18 hours after they acknowledged this no action had been taken. The lights in the bathroom did not work. The lift in the building did not work (flat on second floor) The plug hole in the shower was blocked making the shower unusable without flooding the flat. There were scratches and soil marks on the walls. A total catastrophe from start to finish. So bad I left and booked another hotel.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Kevin

Zakenreiziger
Negatief: Netheid, comfort kamer
5 nachten verbleven in januari 2024

8/10 – Goed

Betsy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
1 nacht verbleven in oktober 2023

4/10 – Matig

Susan

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

amir

1 nacht verbleven in juli 2023

6/10 – Redelijk

Marie Josée

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
To much mosquitos in the apart, we have at least 25 hurts
2 nachten verbleven in juni 2023

6/10 – Redelijk

Anatole

1 nacht verbleven in december 2022
Reactie van Julia from Ghent Central Residence - City Center op 29 dec 2022
Cher Anatole,Merci de nous faire part de votre appréciation.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à ce que vous en attendiez.Nous aimerions beaucoup savoir ce qui aurait pu vous permettre de passer un meilleur séjour.Nous voulons vous offrir une prestation parfaite la prochaine fois.Nous espérons vous recevoir à nouveau et vous souhaitons une belle fin d'année !Bien cordialement,Julia from Ghent Central Residence - City Center

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Nice flat, poor customer service
Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
2 nachten verbleven in oktober 2022
Reactie van Julia from Ghent Central Residence - City Center op 7 nov 2022
Dear Guest,Thank you for taking the time to review your stay.While we are happy to know that you enjoyed the feeling of space in your apartment, we are sorry you felt the level of service was not that expected.Please accept our sincere apologies and we can assure you we will be reviewing our procedures to ensure any concerns raised by our guests will be replied to and dealt with promptly.We hope to welcome you back for an improved experience in the future. Best regards,Julia from Ghent Central Residence - City Center

4/10 – Matig

Hannes

Negatief: Netheid
1 nacht verbleven in oktober 2022

8/10 – Goed

Michael

Reisde met familie
Der Boden insgesamt etwas verstaubt. Ansonsten gut
3 nachten verbleven in april 2022

10/10 – Uitstekend

CECILIA GONZALEZ

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Estupendo el lugar, la ubicación y el tamaño, ideal para familias. Esta a unos pasos de las atracciones y restaurantes. Realmente bueno. Calidad - precio inmejorable.
2 nachten verbleven in november 2021

6/10 – Redelijk

Nina

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
L'appartement est très spacieux et joliment agencé/meublé en revanche il y a des manque importants au niveau de la propreté/entretien classique (cheveux, ampoules non changés, éviers/douche bouchés) + manque d'ustensiles (1 seul grand couteau). Il n'y a pas le nécessaire pour 6 personnes en couverts. Certains meubles sont un peu brinquebalant (fauteuils/lits) pouvant engendrer un manque de sécurité : en s'asseyant l'un de nous a failli partir à la renverse dans un fauteuil. Sinon nous étions très contents de l'espace mis à disposition, le manque de propreté à l'heure du covid est vraiment dommageable. Une consigne (casier à l'entrée) serait fortement appréciable.
2 nachten verbleven in november 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
2 nachten verbleven in maart 2021

8/10 – Goed

Frank

Reisde met een groep
Positief: Netheid, comfort kamer
slechte communicatie
slechte communicatie tussen hotels.com en smartflats en ons
2 nachten verbleven in juli 2020