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Beoordelingen van Novotel Geneve Centre

4 out of 5
Novotel Geneve Centre
19 Rue De Zurich, Geneva, GE

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 370 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 427 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1000 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
Erg aardige mensen en ontbijt was perfect! Garage goed geregeld!! Komen graag terug!!
2 nachten verbleven in september 2021
Reactie van Gregory op 5 okt 2021
Bedankt dat u de tijd heeft genomen om ons hotel te beoordelen. We zijn blij om te horen dat je genoten hebt van je verblijf bij ons. Met vriendelijke groeten,

8/10 – Goed

Mary, Amsterdam

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locatie is top, netjes en schoon. Voorzien van alle gemakken.
2 nachten verbleven in augustus 2019
Reactie van Gregory V op 8 okt 2019
Dear Mary, Thank you for dtaying at Novotel Geneve Centre. We look forward ot welcoming you. Sincerely yours,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Avoid ground floor
Stayed on the ground floor with people standing in front of the window during the night. Not sure what their business was... At 2pm I've asked for the second time for another room. Now it was available at the 3th floor.
1 nacht verbleven in juni 2019
Reactie van Gregory V Room Division Manager op 8 jul 2019
Dear valued guest, Thank you for staying at Novotel Geneve Centre. We do apologize if your stay did not meet your expectations. We work close with Geneva authorities concerning our neighborhood. S Sincerely yours,

10/10 – Uitstekend

Sander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juni 2018
Reactie van Gregory V op 3 jul 2018
Dear Sander, thank you for the perfect score assigned to our hotel. We look ofrward to welcoming you soon. Sincerely yours,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2018
Reactie van Gregory V op 14 jun 2018
Dear valued guest, Thank you for rating us 4 out of 5. We hope to welcome you again soon. Sincerely yours,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As expected
Everything was well organised as expected. Good room, good location.
3 nachten verbleven in juli 2017
Reactie van Gregory Room Division Manager op 19 aug 2017
Dear Valued guest, Thank you for sharing your positive experience. We look forward to welcoming you soon. Sincerely yours,

8/10 – Goed

Jef, Brugge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel dicht bij centr., restaurants, station
De ontvangst in het hotel was vlot en efficient en vriendelijk

10/10 – Uitstekend

Sandra, Purmerend

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel
Super hotel er stond zelfs een kinderbedje in de kamer zonder dat ik dat gevraagd had, je kunt alleen geen hoge auto kwijt in de parkeergarage 170, dus vrij laag

10/10 – Uitstekend

Waldo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff!
1 nacht verbleven in mei 2024
Reactie van Gregory Viandaz Operations Manager op 12 mei 2024
Dear Waldo,Thank you for such a great review.It brings us immense joy to learn that our staff's friendliness contributed positively to your experience with us. We're also pleased that the cleanliness of our rooms, the condition of our hotel, and the level of service met your expectations.Our team takes great pride in ensuring that our amenities enhance the comfort and satisfaction of our guests, and it is wonderful to hear that these efforts resonated with you.At Novotel Genève Centre, we are committed to providing a memorable stay for our guests and it is rewarding to know we have succeeded in this endeavor during your visit.We look forward to a return visit from you in the future.Best wishes,Gregory Viandaz Operations Manager

10/10 – Uitstekend

??

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Gregory Viandaz Operations Manager op 9 mei 2024
Cher hôte,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir,Gregory Viandaz Operations Manager

10/10 – Uitstekend

luz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien
3 nachten verbleven in april 2024
Reactie van Gregory Viandaz Operations Manager op 30 apr 2024
Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Novotel Genève Centre.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Gregory Viandaz Operations Manager

8/10 – Goed

Martin

Positief: Netheid
Öffentliche, allgemein benutzte Räumlichkeiten waren tiptop. Das Zimmer war schon sehr abgewohnt. Kompliment an die Küche/ den Koch: das beste Birchermüesli, das ich je gegessen habe!! Frühstückdbuffet sehr gut, alles da, was das Herz begehrt und trotzdem nicht überladen. Gute Ausgangslage, zentral gelegen.
1 nacht verbleven in april 2024
Reactie van Gregory Viandaz Operations Manager op 17 apr 2024
Sehr geehrter Martin, vielen Dank für das Feedback.Es freut uns sehr, dass Sie die Qualität unserer öffentlichen Räume sowie unsere zentrale Lage als positive Aspekte Ihres Aufenthaltes hervorheben. Ebenso danken wir Ihnen für Ihr Lob an unsere Küche und das Frühstücksbuffet, auf das wir großen Wert legen, um eine reichhaltige Auswahl für einen guten Start in den Tag zu bieten.Wir bedauern jedoch zu hören, dass die Einrichtung Ihres Zimmers nicht Ihren Erwartungen entsprochen hat. Unser Haus strebt stets danach, ein angenehmes Umfeld zu schaffen, und wir nehmen Ihre Rückmeldung ernst. Bitte seien Sie versichert, dass wir kontinuierlich auf die Instandhaltung und Modernisierung unserer Zimmer achten, wie die umfangreichen Renovierungen im Jahr 2020 zeigen.Schließlich danken wir Ihnen für die Bewertung der Sauberkeit und der Zimmerausstattung als angemessen. Unser Ziel ist es, durch aufmerksamen Service und hochwertige Annehmlichkeiten einen komfortablen Aufenthalt für unsere Gäste zu gewährleisten. Ihr Feedback ist für uns eine wertvolle Gelegenheit, unsere Dienstleistungen stetig zu verbessern und die Erwartungen unserer Gäste zu erfüllen.Wir hoffen, Sie beim nächsten Mal rundum zufriedenstellen zu können. Mit freundlichen Grüssen,Gregory Viandaz Operations Manager

8/10 – Goed

Abigail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, welcoming and just what we needed for a short stay in Geneva.
1 nacht verbleven in april 2024
Reactie van Gregory Viandaz Operations Manager op 14 apr 2024
Dear Abigail,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We hope to have the pleasure of welcoming you back in the future. Warm regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Erika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 4 apr 2024
Dear Erika,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.We hope to welcome you again in the future.All the best,Gregory Viandaz Operations Manager

6/10 – Redelijk

JORGE EDUARDO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El area mas insegura de ginebra
1 nacht verbleven in maart 2024

8/10 – Goed

Francisco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in maart 2024
Reactie van Gregory Viandaz Operations Manager op 31 mrt 2024
Dear Francisco,Thank you for this positive review of your stay with us.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back.Best wishes,Gregory Viandaz Operations Manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is ideally situated. A 5min walk from the rail station. There are numerous restaurants, shops and supermarkets nearby. It is very clean and the staff are very friendly, helpful and courteous. The main part of Geneva is no more than a 10min stroll. If we return to Geneva, we would definitely stay there again. Very much recommend.
4 nachten verbleven in maart 2024
Reactie van Gregory Viandaz Operations Manager op 30 mrt 2024
Dear David,Thank you for this positive review of your stay.We are thrilled to hear that our central location provided you with the convenience you desired during your stay, and that you found our proximity to the rail station, local eateries, and the heart of Geneva to be ideal for your travel needs. Your kind words regarding the cleanliness of our hotel and the professionalism of our team are greatly appreciated; our staff works diligently to ensure that every guest feels welcomed and valued. It is wonderful to know that these efforts contributed to your overall positive experience and made your time in Geneva memorable.The entire team look forward to welcoming you back for a future visit.Kind regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with good service. I stayed on a Saturday night. Lots of nightlife in the immediate area, all of which could be heard from my room all night long.
1 nacht verbleven in maart 2024
Reactie van Gregory Viandaz Operations Manager op 21 mrt 2024
Dear Robert,Thank you for taking the time to share your feedback with us.We're delighted to hear that you were satisfied with our service and the cleanliness of your room. Our team strives to provide the best experience, and your commendation regarding our efforts is greatly appreciated. We take pride in the condition of our hotel and are glad that this contributed to your overall positive experience. However, we regret to hear about the noise disturbances during your stay. While we do offer soundproof rooms and earplugs to ensure a restful night for our guests, we understand that the vibrant nightlife of the surrounding area can sometimes be audible. For future visits, we recommend requesting a room on a higher floor or facing the courtyard for a quieter experience, as these areas tend to be more insulated from street noise.We look forward to welcoming you again for another stay that we trust will be more peaceful and just as pleasant. Warm regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service, great area for transportation and restaurants.
3 nachten verbleven in maart 2024
Reactie van Gregory Viandaz Operations Manager op 12 mrt 2024
Dear Jacqueline,Thank you for sharing this positive review.We're thrilled to hear that our customer service met your expectations and that you found our location convenient for transportation and dining options. It's wonderful to know the cleanliness of our rooms, hotel condition, and the amenities provided contributed to a memorable stay.We look forward to welcoming you back on future visits. Kindest regards,Gregory Viandaz Operations Manager

6/10 – Redelijk

Maxime

1 nacht verbleven in maart 2024
Reactie van Gregory Viandaz Operations Manager op 1 apr 2024
Cher Maxime,Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Novotel Genève Centre.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Au plaisir de vous recevoir à nouveau très bientôt,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Maram

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, profesional staff.
2 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 5 mrt 2024
Dear Maram,Thank you for taking the time to share your thoughts about your stay with us.We're thrilled to hear that you found our team professional and appreciated the cleanliness of your room. It's wonderful that you were fully satisfied with the condition of our hotel and the amenities provided. Our team works hard to maintain high standards and your recognition of their efforts is truly valued.We look forward to the opportunity to welcome you back in the future. Warm regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Gaurav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Gregory Viandaz Operations Manager op 27 feb 2024
Cher Gaurav,Merci de partager vos impressions avec nous !Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Bien à vous,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Voorzieningen
People
1 nacht verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 23 feb 2024
Dear Jacqueline,Thank you for taking the time to let us know your opinion of your recent stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back. Best wishes,Gregory Viandaz Operations Manager

10/10 – Uitstekend

José R

2 nachten verbleven in februari 2024
Reactie van Gregory Viandaz Operations Manager op 20 feb 2024
Cher José,Merci pour cette belle appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être.Au plaisir de vous accueillir à nouveau,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Henrik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Gregory Viandaz Operations Manager op 19 feb 2024
Dear Henrik,Thank you for this kind review.It's great to hear that you had an enjoyable stay.We hope to see you again soon. Best wishes,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Guilherme

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel muito bem localizado,ótimo custo/beneficio.
2 nachten verbleven in februari 2024
Reactie van Gregory Viandaz Operations Manager op 12 feb 2024
Caro Guilherme, começamos por agradecer a sua preferência e feedback. Ficamos extremamente satisfeitos em saber que a localização central do nosso hotel contribuiu para uma experiência memorável e que o custo/benefício atendeu às suas expectativas. Agradecemos por destacar a limpeza dos nossos quartos, uma área na qual nos esforçamos diariamente para manter os mais altos padrões, assim como a condição do hotel, que é mantida com cuidado e atenção desde as últimas renovações em 2020. É gratificante ouvir que o serviço prestado pela nossa equipe tenha sido impecável e que o conforto do seu quarto foi ao encontro das suas necessidades, refletindo nosso compromisso em fornecer instalações modernas e aconchegantes.Esperamos que tenha a oportunidade de voltar em breve. Melhores cumprimentos, Gregory Viandaz Operations Manager

10/10 – Uitstekend

Benjamin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Des chambres aux volumes agréables. Hammam et spa accessibles sans supplément. Décoration de qualité. Bon emplacement. Je recommande.
2 nachten verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 29 jan 2024
Cher Benjamin,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis de lire que les volumes de nos chambres ont été à la hauteur de vos attentes et que vous avez apprécié l'accès à notre hammam et spa, des espaces conçus pour la détente et le bien-être de nos clients. Il est également gratifiant de constater que la décoration moderne et de qualité a contribué à rendre votre séjour agréable. Votre satisfaction quant à l'emplacement central de notre hôtel, proche du lac et des diverses attractions, nous conforte dans notre désir de proposer un cadre idéalement situé pour toutes les activités familiales et professionnelles.Au plaisir de vous revoir parmi nous,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 25 jan 2024
Cher Daniel,Merci pour cette appréciation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être.Nous espérons vous accueillir de nouveau très bientôt.Cordialement,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Yasuyuki

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good service by hotel staff who was kindness and friendly.
1 nacht verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 18 jan 2024
Dear Yasuyuki,Thank you for your kind feedback.We're thrilled to hear that our team's friendly and kind service contributed to a memorable stay. Your appreciation for the cleanliness of our rooms and the condition of our hotel is greatly valued, as we strive to maintain the highest standards. Furthermore, we're glad that our amenities met your expectations, ensuring a comfortable and enjoyable visit.We would be delighted to welcome you back on another occasion.Kind regards,Gregory Viandaz Operations Manager

8/10 – Goed

Sandra

3 nachten verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 21 jan 2024
Chère Sandra,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être.Au plaisir de vous accueillir de nouveau,Gregory Viandaz Operations Manager

10/10 – Uitstekend

FELIPE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel excelente
hotel bem localizado, lobby muito bonito e o atendente do check-in muito prestativo e simpático, inclusive fez o atendimento em português. cafe da manha muito bom. apenas os elevadores são um pouco pequenos para uma família de 2 adultos e 2 crianças irem juntos e houve uma discreta demora, mas que não compromete em nada o hotel. quarto confortável e bem limpo.
1 nacht verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 16 jan 2024
Caro Felipe,começamos por agradecer a sua preferência e simpático comentário.Ficamos muito satisfeitos por ter desfrutado de uma excelente estadia connosco e por destacar a nossa conveniente localização. Estamos em pleno centro de Genebra e a apenas cinco minutos de caminhada do lago. Agradecemos também a referência à qualidade do atendimento prestado. Apraz-nos saber que a equipa da receção foi prestável e simpática e que conseguimos atender em português, proporcionando-lhe uma experiência acolhedora desde o início. É ainda gratificante ler que o pequeno-almoço foi do seu agrado e que valorizou os nossos interiores e o conforto e a limpeza do quarto, aspetos que consideramos essenciais para uma estadia agradável. Simultaneamente, lastimamos que tenha experienciado tempo de espera pelo elevador e que a área deste não se tenha provado a ideal. Dispomos de três elevadores e estamos sempre prontos para ajudar com soluções alternativas quando necessário.Esperamos que tenha a oportunidade de regressar em breve, será um prazer revê-lo. Cumprimentos,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Anjan

2 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 16 jan 2024
Cher Hôte,Nous vous remercions infiniment pour cette appréciation de votre séjour au Novotel Genève Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être.Nous restons à votre entière disposition sur place pour toutes suggestions de votre part.Au plaisir de vous revoir parmi nous,Gregory Viandaz Operations Manager

8/10 – Goed

Luiz Tadeu

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 9 jan 2024
Cher Luiz,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être tout comme de de notre emplacement calme et central à Genève.Au plaisir de vous accueillir à nouveau,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
excellente option
excellent hôtel, très bon service très bonnes chambres
1 nacht verbleven in januari 2024
Reactie van Gregory Viandaz Operations Manager op 9 jan 2024
Cher Carlos,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux que vous ayez passé un bon séjour parmi nous que vous ayez trouvé votre chambre à votre goût, ce qui reflète notre engagement envers le confort et le bien-être de nos clients. Il est également gratifiant de savoir que le service fourni par notre équipe ait été à la hauteur de vos attentes, témoignant de notre dévouement à offrir une expérience mémorable.Bonne année 2024 et au plaisir de vous revoir parmi nous,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Artem

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, nice breakfast (free for kids 16 and younger) which was a great deals for us. Best shawarma near. Lyuba at recemption was the greatest! Cant wait come back to Geneva and Novotel!
3 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 8 jan 2024
Dear Artem,Thank you for sharing your experience at our hotel.We're thrilled to hear that you enjoyed our breakfast, a feature we're proud to offer. It’s wonderful to know that our shawarma left a lasting impression on you, and we're glad you found our staff, particularly Lyuba, to be outstanding. We strive to provide exceptional service and it's gratifying to see this reflected in your feedback.We're eagerly looking forward to your next visit to Geneva and welcoming you back to our hotel. Best wishes for 2024,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Andres

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
Increíble
2 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 5 jan 2024
Estimado huésped,Apreciamos su inmejorable valoración.Nos complace enormemente que disfrutara de una magnífica experiencia con nosotros, ha sido un placer hospedarle, gracias por elegirnos.Esperamos recibirle nuevamente en su próxima visita. ¡Feliz 2024!Un cordial saludo,Gregory Viandaz Operations Manager

8/10 – Goed

Noemi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está muy bien el hotel, cómodo y cerca de lugares de interés
5 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 28 jan 2024
Estimada Noemi,Muchas gracias por la reseña acerca de su experiencia en Novotel Genève Centre y la inmejorable valoración que ha compartido.Nos complace saber que encontró nuestro hotel cómodo y bien ubicado para visitar los lugares de interés cercanos. Agradecemos sus amables palabras sobre la comodidad y ubicación, que reflejan nuestro compromiso por ofrecer una estancia privilegiada en el corazón de Ginebra, cerca del lago y de diversos puntos de interés turístico. Lamentamos si la limpieza de la habitación no cumplió completamente sus expectativas. Nos esforzamos diariamente para garantizar la excelencia en nuestros servicios y tomaremos en cuenta su valoración para seguir mejorando.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un cordial saludo,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Takuma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 4 jan 2024
Hello there,Thank you for taking the time to leave a review about your stay.We are pleased that we were able to meet your expectations.We look forward to the opportunity to welcome you again for another exceptional stay.Best wishes for 2024,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Khani

3 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 18 jan 2024
Cher hôte,Merci pour cette belle appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et espérons que vous avez pu profiter de notre salle de sport ainsi que de notre espace bien-être.Nous espérons avoir le plaisir de vous recevoir à nouveau. Cordialement,Gregory Viandaz Operations Manager

10/10 – Uitstekend

UWA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
The staff were friendly, good service from the hotel, lovely environment and a good location too. I will recommend this hotel to everyone
4 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 24 dec 2023
Dear UWA,Thank you for taking the time to review your visit.We're thrilled to hear that you found our staff friendly and the service excellent. Our team strives to provide a welcoming environment and we're glad we met your expectations. It's also great to know that our hotel's location contributed positively to your stay; being situated near Lake Geneva and within walking distance to various attractions is something we're proud of. Your recommendation is highly appreciated and serves as a wonderful testament to our efforts.We look forward to welcoming you back. Best regards,Gregory Viandaz Operations Manager

8/10 – Goed

Eduardo

4 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 9 jan 2024
Dear Eduardo,Thank you for taking the time to share your feedback.We are glad to know that you found our hotel to be a positive experience.We look forward to welcoming you back.Kind regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Jin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location closed to train station, Geneva Lake and restaurants.
1 nacht verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 9 jan 2024
Dear Jin,Thank you for taking the time to share your experience with us.We're thrilled to hear you appreciated our convenient location, within a stone's throw of the train station and the beauty of Lake Geneva, along with the array of nearby dining options. It's wonderful to know that you found our rooms to be immaculately clean, reflecting our commitment to providing a comfortable and spotless environment for our guests. Your recognition of our hotel's condition is also much appreciated, as we continually strive to maintain the highest standards. Moreover, we're delighted that our service met your expectations, showcasing our team's dedication to guest satisfaction.We look forward to welcoming you back for another exceptional stay. Warm regards.Gregory Viandaz Operations Manager

8/10 – Goed

YING TSE

2 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 20 dec 2023
Dear Ying,Thank you for taking the time to share your review.It’s a pleasure to know you had an enjoyable stay; we will be sure to pass on your positive feedback to the team.We look forward to the pleasure of hosting you in the future.Warm regards,Gregory Viandaz Operations Manager

8/10 – Goed

Peter

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you
Excellent stay. Thank you. Beds were a little hard so the sleep wasn't amazing but it was comfortable and the rooms were very clean. Breakfast was excellent and the location is perfect.
3 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 14 dec 2023
Dear Peter, Many thanks for your feedback.We're thrilled to hear that you found our breakfast to be excellent and our location perfect for your needs. It is indeed our goal to provide a prime starting point for exploring the city, and we're glad that stood out for you. We also appreciate your kind words about our hotel's cleanliness and the service provided by our team.We note your comment regarding the comfort of the beds and would like to mention that all our bedding was changed in 2018 to ensure a restful sleep for our guests. We're sorry to hear that the firmness was not to your personal preference. It might interest you to know that we offer different pillow types upon request which might enhance your next stay.We hope to welcome you back. Best wishes,Gregory Viandaz Operations Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Gregory Viandaz Operations Manager op 13 dec 2023
Cher hôte,Merci pour cet agréable commentaire.Nous sommes ravis de prendre connaissance de vos appréciations à l'égard de la propreté, l'état de nos installations ainsi que la qualité du service.Votre satisfaction est une réelle source de motivation pour notre équipe qui s'efforce de fournir un service d'excellence quotidien.À bientôt pour une expérience tout aussi plaisante,Gregory Viandaz Operations Manager

10/10 – Uitstekend

josie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Gregory Viandaz Operations Manager op 22 nov 2023
Dear Josie,Thank you for such a positive review.Your high praise for our room cleanliness, hotel condition, and service is truly rewarding for our team. We're glad that our efforts to maintain a high standard of cleanliness and service have enhanced your stay. Our team is committed to providing a welcoming and well-maintained environment, and your feedback affirms our dedication to excellence.We look forward to welcoming you back on future visits. Kindest regards,Gregory Viandaz Operations Manager

8/10 – Goed

Sunil, San Ramon

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, great staff and clean. Very easy to get to the lake and the train station. Around the hotel is the red light district and is not clean.
3 nachten verbleven in november 2023
Reactie van Gregory Viandaz Operations Manager op 7 nov 2023
Dear Sunil,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our hotel clean and appreciated our convenient location near the lake and train station. Our staff takes great pride in providing excellent service, so your kind words are truly appreciated.We understand your concerns about the surrounding area, and we would like to assure you that our hotel prioritizes the safety and comfort of our guests. Our soundproof rooms and double-glazed windows ensure a peaceful stay, and our team is always available to assist with any concerns. We hope that these measures helped to make your stay enjoyable.We look forward to welcoming you back in the future. Kind regards,Gregory Viandaz Operations Manager

10/10 – Uitstekend

Koteswar, tulsa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient, many good restaurants in walking distance, close to train station— one of these Hôtel’s for Americans
3 nachten verbleven in augustus 2023
Reactie van Gregory Viandaz Operations Manager op 7 nov 2023
Dear Koteswar,Thank you for such a positive review.We are delighted to hear that you found our location convenient, with many good restaurants within walking distance and proximity to the train station. It is our pleasure to provide a comfortable and enjoyable stay for all our guests.We appreciate your kind words about our room's cleanliness, hotel condition, service, and room amenities. Our team works hard to ensure that our guests have a pleasant stay, and your feedback is a testament to their efforts.We hope to welcome you back to our hotel in the future. Best regards,Gregory Viandaz Operations Manager

8/10 – Goed

Eric, Verdun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location and decent hotel. Nothing luxurious, very business oriented. Close to the main train station.
1 nacht verbleven in november 2023
Reactie van Gregory Viandaz Operations Manager op 3 nov 2023
Dear Eric, Thank you for your feedback about your stay.We are glad to hear that you appreciated our convenient location near the main train station. Our hotel is indeed designed to cater to both business and leisure travelers, offering a range of amenities and services to ensure a comfortable stay.We understand that you found our hotel to be more business-oriented and not as luxurious as you might have expected. Our aim is to provide a modern and comfortable environment for our guests, and we continuously strive to improve our offerings. We hope that you were able to take advantage of our wellness area, Gourmet Bar, and other facilities during your stay.We hope that you will return on another occasion.Kind regards,Gregory Viandaz Operations Manager

8/10 – Goed

Viviana

Reisde met familie en kleine kinderen
Positief: Netheid
La habitación bien, el hotel en general bien, la zona no es la mejor pero está cerca de los principales atractivos
2 nachten verbleven in oktober 2023
Reactie van Gregory Viandaz Operations Manager op 24 okt 2023
Estimada Viviana,Muchas gracias por su positiva valoración.Apreciamos que mencionara favorablemente el hotel y la habitación. Acerca de nuestra ubicación, estamos en el centro de Ginebra y cerca de los principales atractivos, lo que facilita el acceso a restaurantes, bares y tiendas.Ha sido un placer hospedarle, gracias por elegirnos.Esperamos tener la oportunidad de darle la bienvenida nuevamente en su próxima visita a Ginebra. Un cordial saludo,Gregory Viandaz Operations Manager