Dear Ron,thank you for your feedback, I am so sorry if the room in which you have stayed did not match your expectations. The front office is always available to try to accomplish any kind of request even propose some alternative rooms. Please accept my most sincere apologies and I am sending you my best regards

Dear Monique, thank you so much for this nice review!!!

Thank you Monique for this amazing review!

Dear Wim van der Thank you so much for your nice words and your review, it is really gratifying for us to know that our guests enjoyed their stay and felt like home. Thanks again. See you soon

Dear Ilse We are truly delighted to hear that you enjoyed your overall stay with us and you were extremely pleased with the service and facilities available at the Grand Hotel Baglioni. Best Regards

Thank you so much for you wonderful review, Arjan. We are glad you were fine with us. We hope to welcome you again soon to the Grand Hotel Baglioni.

Thank you for the postive feedback

Dear Guest, so many thanks for your words that make us very happy and proud ! We hope to have you here in the near future.

Thanks for this positive review!!!

Thank you for the positive score

Dear Guest, thank you from all our staff for the nice words which will help us understand we are going into the good direction with our effort. Thanks again and see you soon!

Dear Mr. Jeff, Thank you for the wonderful words! It makes all our staff members proud and to know that you really valued our property and our staff, thank you!Looking forward to welcoming you again, we extend our best regardsGrand Hotel Baglioni

Dear Mr. William, Thank you for your precious time spent to review your stay. We regret to learn that you found our beds too hard, and above all we regret not having received this information during your stay. We would have gladly offered our toppers to guarantee you a better night's sleep and rest.At Grand Hotel Baglioni, our guests' experiences are important, and when a guest tells us about disservice or suggestions, we are deeply grateful. Without your support we would not be able to increase and continuously improve our services to our beloved guests.Hoping to welcome you back soon, we extend our warmest regardsGrand Hotel Baglioni

Dear Mrs. Brenda, we would like to thank you for your precious time spent to give us your nice review. We are glad to know you appreciated our property and we really hope to host you soon again. Best Regards Grand Hotel Baglioni

Dear Mrs. Kristin,We really would like to thank you for choosing the Grand Hotel Baglioni for your stay in Florence.It makes all our staff members proud to read that you enjoyed the stay with us, thank you. Hoping to welcome you soon again, we extend our warmest regards Grand Hotel Baglioni

Dear Mr. Leonard, First of all we would like to thank you for choosing our property for you stay in Florence and overall thank you for taking the time to leave a review. We apologize for the disappointment you experienced with the service at our bar. Our team strives to provide exceptional service to all of our guests, and we are deeply sorry to know that this was not reflected during your stay. We will be addressing this issue with our staff to ensure that it does not happen again. At Grand Hotel Baglioni, our Guests' experiences are important, and when a Guest tells us about disservice or suggestions, we are deeply grateful. Without your support we would not be able to increase and continuously improve our services to our beloved guests. Our warmest regards,Grand Hotel Baglioni

Dear Jacob, thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel and that our location, staff, and facilities met your expectations. Your kind words mean a lot to our team and we look forward to welcoming you back for another fantastic stay. Warmest regards, Grand Hotel Baglioni

Thank you Steven. We hope to welcome you again at Grand Hotel Baglioni

Dear Lyubomir, thank you for the time you dedicated to review your stay with us, we are glad you found our location beautiful and very convenient. Anyway we can perceive that some aspects didn't meet your legitimate expectations and we apologize for that. Regarding sound proof we confirm that the Hotel follows all the standards and we apologize if by the time of your stay you could hear noises: we will work to improve this aspect. Having a not very friendly check-in is the aspect we regret the most, making feel our Guests very welcomed is our top priority and we are sorry if this was not your case.Regarding the sauna we can see that your reservation was for a smart room and not for the wellness, only rooms belonging to the wellness category has the sauna. We hope we will have the chance to welcome you again, Grand Hotel Baglioni

Dear Dave, Thank you for sharing your experience! We're glad you enjoyed our excellent location close to the main train station, shopping, and historic monuments. We hope to welcome you back soon!

Dear Christina, Thank you for your kind words! We're delighted you enjoyed your stay with us and appreciated our convenient location, charming decor, and delicious dining options. It was a pleasure hosting you, and we hope to welcome you back to Hotel Baglioni soon!

Dear Teofilo, thank you for your feedback. We look forward to welcome you again. Grand Hotel Baglioni

Dear Donriquo, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the air conditioning and for any shortcomings in our service. Your feedback is valuable, and we'll address these issues to ensure they don't happen again. We're glad you appreciated the historical aspect and the convenient location of our property. We hope to have another chance to exceed your expectations in the future.Grand Hotel Baglioni

Dear Sonja, thank you for having chosen the Grand Hotel Baglioni for your stay in Florence. We are delighted you enjoyed the stay with us especially for the history you can breathe in all the building. We look forward to welcome you again,Grand Hotel Baglioni

Dear Erin, thank you so much for your wonderful comment. We are delighted to read you had an amazing stay and we will be very happy to welcome you and your family again. Grand Hotel Baglioni

Dear Shelinder, thank you for your review. We are glad you found our location ideal for your stay in Florence. We look foroward to welcome you again, Grand Hotel Baglioni

Dear Jennifer, thank you for having chosen the Grand Hotel Baglioni for your stay in Florence. We are truly glad you had an amazing stay and look forward to welcoming you back. Grand Hotel Baglioni

Thank you Gisela. We hope to welcome you again in Florence. Grand Hotel Baglioni

Thank you Stephan. We hope to welcome you again in Florence. Grand Hotel Baglioni

Dear Hyonjin, thank you for your amazing review. We are delighted to read you appreciated our history and charme. It is true we are a Hotel for more tnan 120 years and it's always rewarding knowing our Guests appreciate our history. We look forward to welcome you again, Grand Hotel Baglioni

Dear Hyunjin,thank you for your wonderful review. We look forward to welcome you again in Florence. Grand Hotel Baglioni

Dear Michelle, thank you so much for your review and excellent score. We look forward to welcome you again at Grand Hotel Baglioni, Firenze.

Grazie mille Marco per l'ottima recensione che ci ha dedicato. Speriamo di riceverla presto nuovamente. Grand Hotel Baglioni

Thank you Jamie! We hope to welcome you again at Grand Hotel Baglioni

Thank you Joseph! We hope to welcome you again at Grand Hotel Baglioni

Thank you Chiara! We look forward to welcome you again at Grand Hotel Baglioni

Thank you Markus for your feedback. We look forward to welcome you again at Grand Hotel Baglioni.

Grazie mille Anna per la sua gentile recensione. Speriamo di accoglierla nuovamente presso il Grand Hotel Baglioni

Dear William, Thank you for your super kind feedback. We are glad you had a very great experience with us, thank you for having shared the positives of your stay. Kind Regards,Grand Hotel Baglioni

Dear Jose, thank you for your valuable feedback. We are glad to know you appreciated the location and the upgrades for the expedia VIP guests. We look forward to welcome you again, Grand Hotel Baglioni

Dear KyungHun, thank you for your wonderful feedback. We look forward to welcome you again, Grand Hotel Baglioni

Dear Mr. Skorgevik, thank you for having chosen our Hotel for your stay in Florence. We are really sorry about the malfunction of the heating in your room. We hope that our General Manager's intervention has been appreciated. We sincerely hope that you will give us the opportunity to welcome you again for a more pleasant stay

Dear Roderick, thank you for your valuable feedback. Looking forward to welcome you again, Grand Hotel Baglioni

Thank you Lan! We hope to welcome you again at Grand Hotel Baglioni

Dear KyungHun, thank you so much for the kind feedback. We hope to welcome you again in the near future, Grand Hotel Baglioni

Dear Hyungtaek, thank you so much for the kind feedback. We hope to welcome you again in the near future, Grand Hotel Baglioni

Gentile Giuseppe, la ringraziamo per l'ottimo punteggio che ci ha dedicato! Speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Dear Hyungtaek, thank you for your feedback, we are glad to know you had a wonderful stay with us. We look forward to welcome you again, Grand Hotel Baglioni

Gentile Enzo, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.