Barbecue/picknickplaats
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Beoordelingen van Acclaim Pine Grove Holiday Park

2 out of 5
Acclaim Pine Grove Holiday Park
817 Harbour Road, Chadwick, WA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 16 van 83 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 83 beoordelingen" "
Gastenscore: 6 - Redelijk. 21 van 83 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 83 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 83 beoordelingen" "

6,6/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Christoph

Reisde met partner
Positief: Netheid, voorzieningen
TLDR: Unfortunately a little run down. We stayed at a double bed unit with ensuite. The unit was well equipped and we weren't missing a thing. Some maintenance wouldn't hurt.
3 nachten verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Thanks so much for your feedback.

10/10 – Uitstekend

Marivic

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Manager op 10 mei 2024
Thank you, we appreciate your feed back.

6/10 – Redelijk

Costa

Noisy being close to main road
3 nachten verbleven in februari 2024
Reactie van Manager op 20 feb 2024
Thanks so much for your feedback

6/10 – Redelijk

Leona

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
People were lovely but the cabins really need a makeover. Looking very tired and some things just falling apart.
4 nachten verbleven in januari 2024
Reactie van Manager op 15 jan 2024
We appreciate your feedback and will work on the shortfalls

4/10 – Matig

David

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom door damaged and didn’t work was just one issue.
6 nachten verbleven in januari 2024
Reactie van Manager op 14 jan 2024
We appreciate your feedback and will improve.

2/10 – Ontzettend slecht

Sarah

Negatief: Netheid
7 nachten verbleven in december 2023
Reactie van Manager op 14 jan 2024
That's sad to see that you did not enjoy your stay with us.

8/10 – Goed

Kai

Reisde met partner
We stayed in the self contained, ensuite unit style accommodation, which where clean comfortable and spacious. Linen was clean, and had everything we needed to enjoy our stay, the park is a little dated but for what we paid - in my opinion was good value.
4 nachten verbleven in december 2023
Reactie van Manager op 14 jan 2024
We appreciate your feedback. Hope to see you again.

10/10 – Uitstekend

Timothy, Scarborough

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for work in one of the cabins, very good value for money for the size and amenities.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Isa, Merriwa

Positief: Netheid, staat van de accommodatie en faciliteiten
Very good and clean
2 nachten verbleven in oktober 2023

4/10 – Matig

Steven

Reisde met familie
Negatief: Netheid, voorzieningen
The park is nice enough but as others reviewed there are are a few things that let it down. The first thing we dealt with was the smell of the toilet / bathroom water . The park has tried their best to mask it but it's a blend between chemical and rotten eggs. Second was the bed it is average at best maybe just due for an upgrade. The final problem we had was the fridge. It froze half of our produce we bought on the first day , so our milk was not useable for coffee and our strawberries we're frozen solid. I googled the fridge brand to double check which way to turn the dial and when i went to turn it fell off . I'm guessing this has been an issue before as the dial was placed back on to make it look like it wasn't broken . The cabin was clean enough and the park was fairly quiet. Its not the most modern but it did the job for the week . Its sort of on the out skirts of esperance but still within 10 minutes of the esplanade so its not bad. We enjoyed our stay as we're not overly fussed people . I'm sure with time the new owners will get on top of everything and it will only get better
6 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Louis

Negatief: Netheid, staat van de accommodatie en faciliteiten
Mouse trap in the cupboards. Mouse poo in the dishwashing supply basket.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Juliette

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The cabin was lovely, with everything needed. Great value and the staff were flexible when we needed help. Highly recommended. Beautiful setting around the cabin. Good heating, water temp and pressure. Everything worked ie appliances and stove.
2 nachten verbleven in mei 2023
Reactie van Manager op 28 mei 2023
Thankyou for you kind words and are glad you enjoyed your stay with us... We hope to see you again soon. thankyou Pinegrove Holiday Park Team

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful little oasis in a fairly industrial area. Lots of trees. Very helpful receptionist. We had a lovely stay thank you
2 nachten verbleven in april 2023
Reactie van Lynn op 1 mei 2023
Afternoon Carol, thank you for you review. Hope to see you again soon. Lynn & Gary

10/10 – Uitstekend

Anthony

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Tidy accommodation and friendly staff.
2 nachten verbleven in april 2023
Reactie van Lynn op 26 apr 2023
Thank you for your review. Pleased you enjoyed your stay.Hope to see you again.Management

10/10 – Uitstekend

Doug

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Always have a good stay here
2 nachten verbleven in februari 2023
Reactie van Lynn op 2 mrt 2023
Thank you Doug . Hope to see you again soon. Hope you had safe trip .

6/10 – Redelijk

Norma Odonnell and Patrick Odonnell

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Property was tired and needed to be updated. Drain requires attention in bathroom .
3 nachten verbleven in februari 2023
Reactie van Lynn op 13 feb 2023
Afternoon Norma & Patrick, thank you for bringing the shower issue to our attention. We have had our maintenance guy and the plumber in now. Hope all sorted. We are trying to do work to each of our cabins to freshen them up just bit hard at moment being so busy. Hope to see you again soon.Lynn & Gary

8/10 – Goed

David

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Park home was good for price but a little noisy due to being in an industrial area
4 nachten verbleven in februari 2023
Reactie van Lynn op 13 feb 2023
Afternoon David, Sorry about the noise due to the time of year with harvest and the number of ships coming in it is keeping the transport industry very busy.Please you enjoyed your stay. Hope to see you again soon.

6/10 – Redelijk

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
I liked the size of the cabins, alot of Bindi's miscommunication on extra day of staying alot of trucks.
5 nachten verbleven in november 2022

10/10 – Uitstekend

Troy

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2022

8/10 – Goed

Michael

2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Annette

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We won’t be back. Faults would be more acceptable if the price aligned with the condition of the units.
2 nachten verbleven in oktober 2022

8/10 – Goed

Terrence

2 nachten verbleven in september 2022
Reactie van Trish op 20 sep 2022
Thankyou for the high rating in review.. Is appreciated..We work hard to achieve a great parkManagement

10/10 – Uitstekend

Roberto

Reisde met familie
Positief: Netheid, comfort kamer
Fantastic vacation and verry lovely place the personel working there are very friendly and propesional.The place safe even ti your kids.
3 nachten verbleven in mei 2022
Reactie van Pine Grove op 30 mei 2022
Dear Roberto Thank you for taking the time to review your recent stay with us. We greatly appreciate your 10/10, which I will pass on to our staff. We are delighted to hear that you and your family enjoyed your stay with us.

6/10 – Redelijk

Stanley

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2022

8/10 – Goed

Ian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Maintenance on the rooms or the oven wasn’t the best, bunk beds were a winner with the kids. We had everything we needed in the room and we had a great time.
6 nachten verbleven in april 2022
Reactie van Pine Grove op 19 apr 2022
Dear Ian Thank you for your review. Great to hear you had a good time, kids love bunks ! If you are able to provide me with your cabin number, I will have the oven looked at. Kind Regards Park Manager

8/10 – Goed

Grace

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a good location. Easy check in and out
2 nachten verbleven in maart 2022
Reactie van Pine Grove op 19 mrt 2022
Thank you for staying with us and for your feedback that everything was good. Very kind of you, thank you. We hope to see you return again too! Safe travels.

6/10 – Redelijk

Nic

Reisde met partner
Positief: Voorzieningen
Issue with the plumping as the toilet would not flush, the chalet smelled like mold when we first got there and the shower only ran hot water
2 nachten verbleven in maart 2022
Reactie van Pine Grove op 19 mrt 2022
Thank you for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. Rest assured, your feedback has been investigated by our maintenance team & all park operations are being updated to a higher standard. Hope to see you again next time you're in town.

4/10 – Matig

Tim

Zakenreiziger
Negatief: Netheid
Room was clean but very strong damp smell.
3 nachten verbleven in februari 2022
Reactie van Pine Grove op 28 feb 2022
Thank you for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard and rest assured any maintenance issues/ findings have been inspected. Hope to see you again next time you're in town. Kind Regards, Pine Grove

4/10 – Matig

Aslam

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and friendly staff
3 nachten verbleven in februari 2022
Reactie van Pine Grove op 12 feb 2022
Thank you for your lovely feedback. We hope to seen you again soon. Kind regards, Pine grove

4/10 – Matig

richard

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
needs updating.Noisey from road trains passing
5 nachten verbleven in januari 2022
Reactie van Pine Grove op 29 jan 2022
Thank you for staying with us Richard and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard. Hope to see you again next time you're in town.

10/10 – Uitstekend

Shailani

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice caravan park would go back again
4 nachten verbleven in januari 2022
Reactie van Pine Grove op 25 jan 2022
Thank you for your lovely feedback. Kind regards, Pine Grove

8/10 – Goed

Belinda

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Decent budget accommodation but a little run down.
6 nachten verbleven in november 2021
Reactie van Pine Grove op 29 jan 2022
Thank you Belinda for staying with us and for your feedback. At the time of your stay the park was undergoing a management change. All park operations are currently being updated to a higher standard. Hope to see you again next time you're in town.

8/10 – Goed

Sean

3 nachten verbleven in november 2021

10/10 – Uitstekend

Sean

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021

8/10 – Goed

Donna

Positief: Netheid, comfort kamer
Ideal location
In the beautiful frencman bay
2 nachten verbleven in september 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It close where it , I want to Shop, and Wonder around,
1 nacht verbleven in maart 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
Not as clean as seen in the photo. Pool was green.
2 nachten verbleven in februari 2021
Reactie van manager op 5 mrt 2021
Our Pool is Closed for Maintenance as signage states.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Stayed in a cabin for one night - did the job perfectly and was pleased parking was offered on site. Room was clean and smelt great. Only downfall was there was no hand soap or bath mat in the bathroom. Other than that, very positive experience.
1 nacht verbleven in februari 2021
Reactie van manager op 27 feb 2021
Thank you for your review. We wish you had of bought the lack of soap and a bathmat to our attention and we would have provided these for you. Park Management

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2021
Reactie van Management op 9 mrt 2021
Thank you for staying with us.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Tucked away from everything and very quiet. Facilities are very old and need to updated. Still able to do what you have to do
2 nachten verbleven in februari 2021
Reactie van manager op 24 feb 2021
Thank you for your review. The park definitely needs upgrades and we are hoping to get them underway soon. Glad you enjoyed your stay Park Manager

2/10 – Ontzettend slecht

Rudy

Reisde met een groep
Negatief: Netheid, comfort kamer
Apt 34&36
The water from the tap is smelly and murky. Not really good for cooking or drinking. The room are just for 2 persons or 4 persons per Apt. We paid 11 persons for the 2 Appts which is really uncomfortable and unrelaxing for the rest of the group.
3 nachten verbleven in november 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Acclaim Pine Grove Holiday Park op 17 feb 2020
Thanks for the review! We hope to see you at Pine Grove again soon.

8/10 – Goed

Regan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet time
The accommodation was what we expected. Nothing luxury but quiet.
8 nachten verbleven in januari 2020
Reactie van Acclaim Pine Grove Holiday Park op 10 feb 2020
Thanks for the review Regan! Good to hear your stay was peaceful. Safe travels.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen
Location was great, there was a well maintained pool and it was a very nice park in general. We stayed in a 2 bedroom cabin which had everything We needed and more! The only things we didn’t like was that for the 3 night we were there, we couldn’t shower. The pressure was horrendous and one minute the water would be freezing, the next thing we were being scalded! The toilet was in bad condition and really stunk the place out, as well as not flushing properly.
3 nachten verbleven in januari 2020
Reactie van Acclaim Pine Grove Holiday Park op 3 feb 2020
So glad to hear you liked the park. Though, we are sorry to hear about the problems in the bathroom. Next time you stay with us, feel free to ask any staff about any issue - they will do their best to fix it immediately. Thanks for staying!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The property is old and dated and for the price point, expectations were higher of cabins, and communal areas in terms of cleanliness and maintenance of both facilities and gardens.
3 nachten verbleven in januari 2020
Reactie van Acclaim Pine Grove Holiday Park op 3 feb 2020
We're sorry to hear this. We have passed your feedback on to our staff. Safe travels.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Toilet and shower where extremely dirty and didn’t work properly. The toilet barely flushed and the shower leaked as well as not being able to mainline a constant temperature. The room was dirty like it had not been cleaned and there was no spare towels, toilet paper or bin bags as we stayed for almost a week. No cleaning service or turn down, Also spiders throughout the whole cabin! Constant worry for children
5 nachten verbleven in december 2019
Reactie van Acclaim Pine Grove Holiday Park op 6 jan 2020
So sorry you had this experience at our park. No one should have to stay in a cabin in this condition. Unfortunately because you left an anonymous review we can't find out which cabin you stayed in and fix these problems. If possible, could you head to the Acclaim Holiday Parks website, head to the contact page and let us know where you stayed? If you plan to stay at any of our parks in the future, please let the staff know about these issues so they can fix them immediately. Again, we apologize for this. Safe travels.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
I liked the surroundings of the property, the trees, birds etc
2 nachten verbleven in oktober 2019
Reactie van Acclaim Pine Grove Holiday Park op 18 dec 2019
Fantastic. The wildlife around the park is beautiful. Thanks for staying!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The cabin we stayed in had a faulty hot water system. The water was either dangerously hot or freezing cold.
4 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
2 nachten verbleven in september 2019

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service en comfort kamer
Enlightening.
Quite a good stay amazing foreshores and elegant beaches caravan park quiet and well set out.
2 nachten verbleven in september 2019