Dear Arjen,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at InterContinental Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to our waterfront hotel and to our unique “Festival City” destination, connected to one of the best Malls in the city, and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Glass-bottom pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Live the InterContinental Life!

Dear Steven, Thank you for taking the time to review us. We appreciate your kind words regarding our Club Lounge as well as our rooms and our customer service. It is always with great pleasure to receive such positive comments about our food. We are more than happy that your overall experience with us was great. Hope to welcome you back in near future. Sincerely, Mathieu Van Alphen, Area General Manager IHG Dubai Festival City

Dear Mr.Stefano,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Mr.Stephany, Thank you for taking the time to rate InterContinental Dubai Festival City Hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Mr./Ms.Satnam, Thank you for taking the time to rate InterContinental Dubai Festival City hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Mr./Ms Ahmad,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Ms./Mr.Marcella,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel. We are thrilled to hear that you had a 5 out of 5 experience with us. Your positive feedback is truly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.Best regards,Sushant Patil Cluster Reservation Agent

Dear Mr./Ms Alaa El Din,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Mr./Ms. Mead,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Mr./Ms.Roberto,Thank you for taking the time to rate InterContinental Dubai Festival City hotel with 5 out of 5 stars. We are thrilled to hear about your exceptional experience with us. Your feedback means the world to us and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back for another memorable stay. If you need any assistance in the future, please do not hesitate to contact us. Warm regards, Sushant Patil Cluster Reservation Agent

Dear Guest,Thank you for taking the time to rate InterContinental Dubai Festival City Hotel. We are thrilled to hear that you had a fantastic experience and rated us 10 out of 10! Your positive feedback means a lot to us and we truly appreciate your support. We hope to welcome you back again in the future for another memorable stay.Best Regards,Sushant Patil Cluster Reservation Agent

Dear Mr./MsGreetings from InterContinental Hotel Dubai Festival City! Thank you for your feedback, and we are delighted that you liked your stay with us. Thank you for choosing to stay with us. We look forward to welcoming you again. Best regards,Esraa AdelInterContinental Dubai Festival City, an IHG Hotel

Dear Ms./Mr.Mohamed,Thank you for taking the time to provide feedback on your recent stay at the InterContinental Dubai Festival City Hotel. We are delighted to hear that you had a positive experience with us and rated us 4 out of 5.Your feedback is valuable to us as we constantly strive to improve our services and exceed our guests' expectations. We hope to welcome you back for another exceptional stay soon.Kind regards,Sushant Patil Cluster Reservation Agent

Dear Jassim,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at InterContinental Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to our waterfront hotel and to our unique “Festival City” destination, connected to one of the best Malls in the city, and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Glass-bottom pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members.Live the InterContinental Life!Warm Regards,Juliana Khalife SfairCluster Director of Rooms

Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and want to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us.Firstly, we are delighted to hear that Michael was able to assist you with your late check-out request. We pride ourselves on providing excellent customer service, and it's heartening to know that Michael was attentive to your needs.However, we are genuinely sorry to learn about your less-than-ideal interactions with our front desk staff. Please rest assured that your concerns have been taken seriously, and we will address this matter with the utmost urgency. We aim to provide a five-star experience for all our guests, and it's clear that we fell short of your expectations in this instance.Once again, we appreciate your feedback as it helps us enhance the quality of our services.

Thank you for reaching out and sharing your positive feedback! We're delighted to hear that you find our staff extremely courteous and that our hotel is your preferred stay in Dubai. It's always a pleasure to provide a memorable experience for our guests.

We appreciate your feedback

Thank you for your valuable feedback

Thank You for the valuable feedback

Thank you for your feedback on your recent stay. We appreciate it and will use it to improve.We're glad you liked the hotel's location near the shopping mall and enjoyed the spacious room with a bathtub. We aim to provide a functional and comfortable experience for our guests.We apologize for the oversight with the trash and will address it with our housekeeping team to ensure better cleanliness in the future.We've noted your comments about the staff and will work on enhancing the guest experience to make you feel more welcome.Your feedback is valuable, and we hope you'll stay with us again. We'll strive to make your next visit even better. If you have more suggestions, please share them. Thank you for choosing our hotel.

We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

Thank you for taking the time to share your feedback following your recent stay at InterContinental Dubai Festival City. We genuinely appreciate your loyalty and your insightful comments, which are instrumental in helping us improve our services.We are truly sorry to hear that your recent experience did not meet your expectations. Your feedback regarding the changes in our services and the condition of the property is indeed valuable to us. We understand how important it is to maintain the high standards our guests have come to expect from us.Regarding the absence of bed turn-down service, late check-out requests, and the renovation of our pool, we apologize for any inconvenience you may have experienced. Rest assured, your concerns will be shared with the respective departments, and we will strive to make necessary improvements to ensure the comfort and satisfaction of our guests.The influx of tour groups and any understaffing issues are being addressed as part of our continuous efforts to enhance the guest experience. We are committed to delivering exceptional service to all our guests, whether they are part of a large group or traveling independently.We deeply value your feedback, and your suggestion to consider our star rating is taken seriously. We constantly aim to provide a five-star experience to our guests, and we will work diligently to regain your trust and confidence in our hotel.Please accept our sincere apologies for any inconvenience you may have encountered during your stay. If you choose to stay with us again in the future, we would be grateful for the opportunity to show you the improvements we have made.

Dear Jihad,Thank you for taking the time to provide us with your feedback.Rest assured it was never our intention to cause any inconvenience to you.We have taken your concerns very seriously and I would like to take lead with full ownership of the experience, hereby addressing my heartfelt apologies to you. I perfectly understand your sentiment and you have our full understanding and support.We are contacting you separately to address the relevant points through the actions we have now undertaken.On behalf of IHG Dubai Festival City I stay committed to delivering our brand promise and therefore I hope you will give us another chance to make it right for you – hence we look forward to your return.Sincerely,

Dear Cynthia,We are extremely grateful for your invaluable feedback.

Dear Mazdak,We are extremely grateful for your invaluable feedback.

Dear Edwina,We are extremely grateful for your invaluable feedback.

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback

Dear Setsuko,Thank you for taking the time to provide us with your feedback.Rest assured it was never our intention to cause any inconvenience to you.We have taken your concerns very seriously and I would like to take lead with full ownership of the experience, hereby addressing my heartfelt apologies to you. I perfectly understand your sentiment and you have our full understanding and support.We are contacting you separately to address the relevant points through the actions we have now undertaken.On behalf of IHG Dubai Festival City I stay committed to delivering our brand promise and therefore I hope you will give us another chance to make it right for you – hence we look forward to your return.Sincerely,

Greetings from InterContinental Dubai Festival City, an IHG Hotel,We thank you for staying with us and for your great review ,we all look forward to welcoming you again.

Dear Thales Greetings from InterContinental Dubai Festival City, an IHG HotelThank you for the kind review, we look forward to future stays with us.

We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

Dear Steven,We are extremely grateful for your invaluable feedback.

Dear Mr James Greetings from InterContinental Dubai Festival City, an IHG HotelThank you for the kind review, we look forward to future stays with us.

Dear Sheniqua,We are extremely grateful for your invaluable feedback.It’s truly rewarding to have positively impacted your experience with our brand, this is our top priority at InterContinental Dubai Festival City as we persist with delivering true hospitality to all our guests.We look forward to welcoming you back to our waterfront hotel and to our unique “Festival City” destination, connected to one of the best Malls in the city, and minutes away from the vibrant centre and La Mer Beach. If not too much trouble, please share your experiences with friends and family, including our unique Glass-bottom pool and the record-breaking new attraction IMAGINE SHOW (unique sensory experience).Thank you once again, your kind note is truly heartening for all our team members. Live the InterContinental Life!Warm regards,