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Beoordelingen van Quality Inn & Suites Detroit Metro Airport

2.5 out of 5
Quality Inn & Suites Detroit Metro Airport
9555 Middlebelt Rd, Romulus, MI

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 184 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 203 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 196 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 178 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 240 van 1001 beoordelingen" "

5,8/10

Netheid

6,8/10

Personeel en service

5,8/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Andrew

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Didn’t like that the bathtub didn’t work and the toilet flush was weak/ ineffective initially. The bathroom door also had a hole in it.
2 nachten verbleven in mei 2024

8/10 – Goed

Alyssa

Positief: Netheid, staat van de accommodatie en faciliteiten
This place was convenient with airport shuttle and was clean and worked for a short stay
1 nacht verbleven in april 2024

8/10 – Goed

tayeb

1 nacht verbleven in april 2024

10/10 – Uitstekend

Makiya

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELLENT
1 nacht verbleven in april 2024
Reactie van CJ op 3 mei 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Redelijk

Juan Luis

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good option if you are going to take a flight very early in the morning, but it was dirty, the room was average and some, looks like they are re-modeling and making some rooms, hope in the future was better.
1 nacht verbleven in maart 2024
Reactie van CJ op 21 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 – Matig

Jessica

1 nacht verbleven in april 2024
Reactie van CJ op 21 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 – Redelijk

Christine

Negatief: Netheid, staat van de accommodatie en faciliteiten
After three years still under construction rooms are a mess, they missed my wake up call.
1 nacht verbleven in april 2024
Reactie van CJ op 21 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Martin

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was given a room that opens directly into the lobby, you could hear everyone talking outside, watching tv and checking in. The mirror was smudged everywhere. The blankets had brown/black marks covering about a 2-3 square foot area, the side table was covered in gunk and still wet, the drawer to that table was broken open, with a white grainy substance all over it. I immediately left, checked out and submitted a refund request. Don’t stay here, you will have a better experience anywhere else.
1 nacht verbleven in april 2024
Reactie van CJ op 15 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 – Redelijk

Kelsie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Room was clean, staff was friendly and provided proper and clear information when needed. Currently in renovations and a lot of mess around the property
1 nacht verbleven in april 2024
Reactie van CJ op 15 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Nora

14 nachten verbleven in maart 2024
Reactie van CJ op 3 mei 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Redelijk

Katherine

Reisde met een groep
Negatief: Voorzieningen
The rating on the app must have been very outdated. Either the property was being renovated or condemned. The hallway carpet had cardboard and duct tape over a transition area, hallway carpet was filthy, window drape hanging off one end, shear torn, tub no finish left on it. Check in was on at a card table but staff was very friendly. They put us on a quiet floor, hate to guess what was happening elsewhere. We had no choice but to stay as late & no cancellations. Heating smelled awful so slept in clothes and was cold all night.
1 nacht verbleven in april 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 – Goed

Esteve

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No breakfast, place is not clean overall. Even if there is renovation work still they can maintain a decent level of cleanliness
1 nacht verbleven in maart 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

6/10 – Redelijk

Brenda

Negatief: Netheid, staat van de accommodatie en faciliteiten
Está sucio, huele mal, el personal es grosero, no tienen transporte aeropuerto hotel aeropuerto
1 nacht verbleven in maart 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 – Uitstekend

Jessica

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Floors were not clean like they hadn't been swept, there was hair on the bathroom floor from previous guest. Walls are really thin, could hear the tv next to me all night long.
1 nacht verbleven in maart 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

2/10 – Ontzettend slecht

Tamiera

1 nacht verbleven in maart 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 – Uitstekend

Mark

2 nachten verbleven in maart 2024
Reactie van CJ op 15 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

Kostyantyn

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Location and personal were good but overall condition of the facility is very poor and outdated. Located 5 min driving from airport with plenty of parking.
1 nacht verbleven in maart 2024
Reactie van CJ op 10 apr 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

6/10 – Redelijk

Erin

It was clean but very run down.
1 nacht verbleven in maart 2024
Reactie van CJ op 10 mrt 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Austin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms being remodeled screws in floor.. supposed to be queen or king its a full size for two grown adults no breakfeast as stated
Reactie van CJ op 10 mrt 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Alexis

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Discourteous front desk. I called prior to arrival asking to confirm free breakfast, and they said yes, it was offered. I show up, and the hotel is completely out of operation - half the rooms are being renovated, there is no breakfast, trash everywhere Dirty walls. No blankets in rooms
1 nacht verbleven in februari 2024
Reactie van CJ op 8 mrt 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

2/10 – Ontzettend slecht

Mike

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van CJ op 8 mrt 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 – Matig

Marci

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They asked for a $120 deposit in cash for incidentals. We would not have chosen this property if we had known that this would be the case.
1 nacht verbleven in februari 2024
Reactie van CJ op 28 feb 2024
HELLO BAND GOOD MORNING. WE HAVE A DEPOSIT NO MATTER WHO YOU BOOK THROUGH. ON 3RD IT ALSO STATES THERE IS A 250 DEP FOR INCIDENTALS. WE ONLY CHARGE 100 AT THE HOTEL. THE 4 IS A SERVICE CHARGE FOR THIS AIRPORT PROPERTY. ITS ALWAYS BEST TO CALL THE HOTEL FIRST BEFORE GOING 3RD PARTY. TALKED TO MR HOLMES, PRETTY COOL UNDERSTANDING GUY. YOU HAVE AN AWESOME DAY AS WE WILL DO THE SAME

10/10 – Uitstekend

Juanita Maria

Positief: Personeel en service
It's was good
2 nachten verbleven in februari 2024
Reactie van CJ op 28 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Ali

Negatief: Netheid, personeel en service en voorzieningen
I had to leave right away the had construction all over the place, and the entire budling full of colorx smell.
2 nachten verbleven in februari 2024
Reactie van CJ op 28 feb 2024
We are under construction and making the hotel better ever day. Please come see our newly remodeling Quality Inn in the future

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good choice
Hotel was very big and nice and had a friendly staff. Room was clean and comfortable
1 nacht verbleven in februari 2024
Reactie van CJ op 28 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 – Matig

Jeanne

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Terrible experience. Loud, dirty, no breakfast though it was advertised. Front desk staff were very nice.
1 nacht verbleven in februari 2024
Reactie van CJ op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like this hotel cause it's reasonable and I use there shuttle bus to get to hotel
1 nacht verbleven in februari 2024
Reactie van CJ op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Suryakiran Reddy

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor customer service
2 nachten verbleven in februari 2024
Reactie van CJ op 9 feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Nameer

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s the worst experience ever.
1 nacht verbleven in februari 2024
Reactie van CJ op 7 feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

4/10 – Matig

Anthony

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We’re used to staying at cheap hotels but this one was bad. We’re not very picky people but would never stay here again and that’s saying a lot. Very dirty, cigarette holes in blankets, stains, etc.
1 nacht verbleven in januari 2024
Reactie van CJ op 3 feb 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

8/10 – Goed

Diane

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van CJ op 3 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Sarghini

1 nacht verbleven in januari 2024
Reactie van CJ op 31 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Rahmana

7 nachten verbleven in januari 2024
Reactie van CJ op 10 apr 2024
thanks

2/10 – Ontzettend slecht

Deepak

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There still doing some remodeling but it's quiet and peaceful.
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Goed

greg

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Under construction
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Personeel en service, voorzieningen
It's a nice cozy secret getaway
2 nachten verbleven in januari 2024
Reactie van CJ op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Redelijk

Rebecca

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Front counter staff not very good with hospitality. Tvending machines in the lobby that they don't want to give change for. Breakfast finishes at nine a m
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 – Matig

Margaret

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Laura

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They “upgraded” me to a suite. It was dirty, smelly, ceiling cracked and water stains everywhere. Looked like everything was from a second hand store (maybe 3rd) needs to be sanitized or condemned. Slept in my clothes, shower was falling apart. Only reason I stayed was exhausted from my flights(2) rescheduled over a few days and was sick. Lighting was dim at best (probably trying to conceal state of room) carpet worn thin. Holes in walls everywhere, tub was really bad, toilet paper roll holder was broken so it kept falling off. Don’t book this place.
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

10/10 – Uitstekend

Dawn

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Dominique

4 nachten verbleven in januari 2024
Reactie van CJ op 31 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Redelijk

Jeffery A

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This property looked to be undergoing renovation, and, boy, does it ever need them. The reception desk was a basically makeshift area of folding tables with a computer, tablet and credit card reader. That said, the staff was friendly and efficient, both upon check in and out. Inside the room, it was clean and free of signs of bedbugs, which I check immediately upon ebtwring any hotel room. It smelled pleasantly clean inside and all was tidy. The mattress seems to have been around since the 1990's, as did all the furniture and drapery. Everything was badly worn, from walls to seating. But it was clean! I booked the King Suite with Jetted Tub. This one is a throwback, for sure! It worked well enough and I thoroughly enjoyed it. In summary, this is not a "Nice" hotel. It's old and worn. But it was clean enough, and the price is reasonable for the older and worn amenities at the property. I would definitely book again if the prices stay low, or if they renovate and don't jack the prices up too much.
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 – Matig

Charles

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was very friendly and parking long-term on site was very convenient and affordable, as well as the free shuttle service. But, the hotel is very dirty and partially under construction. We had kids running around over our heads ALL night and therefore couldn't sleep.
1 nacht verbleven in januari 2024
Reactie van CJ op 29 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

6/10 – Redelijk

Car

1 nacht verbleven in januari 2024
Reactie van CJ op 21 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

2/10 – Ontzettend slecht

Robert

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van CJ op 21 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites-Romulus strive to ensure each and every guest has an enjoyable experience while staying with us. We certainly apologize for failing to meet your expectations. We are working diligently daily to make each and every guest has an enjoyable stay.

10/10 – Uitstekend

Rahmana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van CJ op 20 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 – Ontzettend slecht

Lakisha

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I like the area, because got to watch the airplanes & like the sound of them. Didn't like how we wasn't told they was renovating, so that stop them from able to do breakfast. If I had of known, we could of booked somewhere else. Didn't provide enough towels & toilet tissues in the rooms. Not enough lighting in the rooms. We will not come back. Elevator sounds unsafe as well.
2 nachten verbleven in januari 2024
Reactie van CJ op 20 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.

4/10 – Matig

mariel

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
El hotel está en remodelación, no ofrecen desayuno, y tenía un mal olor en el pasillo y las habitaciones y todo parecía sucio
1 nacht verbleven in januari 2024
Reactie van CJ op 20 jan 2024
On behalf of our entire team we thank you for taking the time to give us your valuable feedback. We here at Quality Inn & Suites Romulus strive to ensure each and every guest is 100% satisfied upon checking out. We certainly apologize for failing to meet your expectations. We will be using your feedback as a teachable moment to better serve our guests. We do hope you choose to stay with us again for another opportunity to showcase our property to you.