Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 607 van 1229 beoordelingen" "
10 - Uitstekend
607
Gastenscore: 8 - Goed. 254 van 1229 beoordelingen" "
8 - Goed
254
Gastenscore: 6 - Redelijk. 179 van 1229 beoordelingen" "
6 - Redelijk
179
Gastenscore: 4 - Matig. 108 van 1229 beoordelingen" "
4 - Matig
108
Gastenscore: 2 - Ontzettend slecht. 81 van 1229 beoordelingen" "
2 - Ontzettend slecht
81
8,6/10
Netheid
8,6/10
Personeel en service
7,8/10
Voorzieningen
8,0/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Emma
Reisde met familie
28 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the hotel! 5/5 recommend, we got to the hotel a little bit earlier than expected and we were able to check in no issues. Room was as selected when we checked out. Loved it!
Emma
2 nachten verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Emma,Thank you for staying with us and for taking a moment to share your five-star rating! We are delighted to hear that you experienced a smooth early check-in and found your accommodations to meet your expectations. Your recommendation is the highest compliment we could receive, and our Team hopes to have the pleasure of welcoming you back to the Palmer House, a Hilton Hotel. Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Angel
Reisde met partner
27 mei 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Elevators take too long. And the staff can be rude sometimes.
Angel
3 nachten verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Angel,Thank you for your feedback. We understand how long wait times for elevators can be inconvenient, and we're always looking for ways to improve efficiency. We'll also address your concerns about courtesy with our Team to ensure everyone receives a welcoming and friendly experience. We look forward to regaining your confidence and welcoming you back in the future.Sincerely,Henry DornelasHotel Manager
4/10 – Matig
Guadalupe
Reisde met een groep, Zakenreiziger
27 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bathroom was not clean there was pubic hair all over the floor and tub. There was hair on the sheets. I did complain, but they thought free breakfast was sufficient yet the food was nasty as well. McDonald’s is better compared to the food they have.
Guadalupe
2 nachten verbleven in mei 2024
6/10 – Redelijk
SCOTT William, Seattle
Zakenreiziger
27 mei 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Very nice except the cleanliness of the room. Did not even provide hand soap until I asked.
SCOTT William
3 nachten verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Scott William,Thank you for your recent feedback regarding your stay with us. The cleanliness of our accommodations is extremely important to us, and we sincerely apologize for letting you down in that area. Our housekeeping team will thoroughly clean and stock rooms before occupancy. However, it's good to know your stay was otherwise pleasant. We look forward to regaining your confidence and welcoming you back. Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Therese
Reisde met familie en kleine kinderen
27 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time! The concierge was very helpful. The gym was exceptional. The rooms were very quiet.
Therese
2 nachten verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Therese,Thank you for your recent stay with us at Palmer House A Hilton Hotel. We appreciate your feedback and are delighted to hear you had a great time. It's pleasing to know you found our accommodations nice and clean and enjoyed all the amenities we have to offer! Come back soon!Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Anna
Reisde met een groep, Reisde met familie
27 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was so friendly and helpful.
Anna
1 nacht verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Anna,Thank you for your recent stay with us at Palmer House A Hilton Hotel. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Yolanda
Reisde met familie
26 mei 2024
Positief: Personeel en service
Bathroom issues no food after 1030pm
Won’t stay here again for $400 😡😡
Yolanda
1 nacht verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Yolanda,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We look forward to regaining your confidence and welcoming you back to the hotel.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
ROSALINDA
26 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ROSALINDA
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Marie E
20 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place and very convenient to landmarks and shopping area
Marie E
3 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Marie E,Thank you for staying with us and for taking the time to provide your review. We are delighted to hear that our convenient location added to the enjoyment of your recent stay. Our team hopes to have the pleasure of welcoming you back to the Palmer House, a Hilton Hotel for another five-star experience. Thank you for your kind words!Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Charlene
Reisde met familie
20 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel loved the lobby atmosphere, bar and restaurant. Pool and gym are nice and lots of small shops. Close proximity to all sight-seeing opportunities!!
Charlene
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Charlene,Thank you for taking the time to share your comments with us. We are happy to know that you appreciated our beautiful hotel atmosphere, delicious dining and drinking options, and ample amenities. It was truly a pleasure hosting you, and we hope to see you again soon! Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Kristian
Reisde met partner
10 mei 2024
Positief: Netheid, personeel en service
Standard room, good price for location
Kristian
3 nachten verbleven in mei 2024
Reactie van General Manager op 12 mei 2024
Dear Kristian,Thank you for choosing to stay with us. We're pleased to hear that you found our pricing and location satisfactory. It was wonderful having you as our guest, and we look forward to welcoming you back and ensuring another enjoyable visit.Sincerely,Henry DornelasHotel Manager
4/10 – Matig
Gheorghe
8 mei 2024
Negatief: Netheid
Just ok
Gheorghe
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Gheorghe,While we're glad you found your stay satisfactory, we're disappointed we didn't fully exceed your expectations. We hope to have the opportunity to impress you on your next visit.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
Miguel
Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La localización del lugar es excelente para poder acceder a los sitios turísticos de forma fácil y rápida.
Miguel
1 nacht verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Querido Miguel,Fue un placer recibirlo mientras estuvo en la ciudad. Nos alegra que nuestra ubicación haya funcionado bien para su viaje y lo invitamos a quedarse con nosotros nuevamente si regresa a la zona.Atentamente,Henry DornelasGerente del hotel
8/10 – Goed
Arman, New York
8 mei 2024
Arman
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Cathy
Reisde met familie
7 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel
Cathy
1 nacht verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Dear Cathy,Thank you for leaving a review about your recent stay. We're glad to hear you enjoyed your time with us. Thanks again, and we look forward to welcoming you back to Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Robert, Ciudad Juarez
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dear Robert,We appreciate your kind words about your recent stay with us. Our Team takes pride in providing friendly service, and we're thrilled you recognized their hospitality. Thank you for choosing Palmer House A Hilton Hotel, and we can't wait to welcome you back for another enjoyable experience.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Bannur, Granada
5 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great staff
Bannur
1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Dear Bannur,Thank you for choosing to stay with us and for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We are delighted to hear that our location and friendly Team added to the enjoyment of your visit. It was a sincere pleasure to host you, and we look forward to welcoming you back soon for another memorable stay!Sincerely,Henry DornelasHotel Manager
8/10 – Goed
Sherry
Reisde met familie
5 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The decor is beautiful. The staff was helpful and the breakfast was very good. The brownies are not so great. Do not buy at $8. The only problem was when we asked for additional items in our room, they either arrived after a very long wait or not at all. One more thing - smallest bathroom I have ever seen.
Sherry
2 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Sherry,We at Palmer House, A Hilton Hotel appreciate your review. We are delighted to hear you enjoyed our delicious breakfast and had pleasant encounters with our warm, friendly Team. We appreciate your feedback and will use it to continually improve for our guests. We hope to have the pleasure of welcoming you back. Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Jeffrey
Zakenreiziger, Reisde met familie
2 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
The stay was fine. This hotel has a system where you are charged an extra $25 but then it is applied to a bar or restaurant bill. The only problem is that they didn’t execute that process at all so my bill at the restaurant was not reduced $25. That was discovered when I returned home. They are banking on the fact that most people won’t call to fight for their $25 over the phone. So…beware!
Jeffrey
1 nacht verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Jeffrey,Thank you for sharing your experience. We appreciate your feedback on the billing issue and sincerely regret any inconvenience this may have caused. Please reach out to us offline if you have questions or need assistance regarding this matter. We look forward to welcoming you back and providing a more seamless experience.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Thomas
1 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The famous lobby is awesome
Thomas
3 nachten verbleven in april 2024
Reactie van The Palmer House Hilton op 1 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
8/10 – Goed
Josh
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel ended up being pretty good for the stay, I was very comfortable with my room, I just was not informed there was a $25 mandatory property charge, which is why I’m rating 4 stars. The location is close to most of the local transit lines, as well as having decent stores in the area if you need to pick anything up (target, convenience stores, etc)
Josh
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
Mingwei
Reisde met partner
28 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Great location. Nice walk to lake and River. Close to museum and Chicago culture center. Old hotel and average maintenance. The room has no privacy tag. Asked but ignored. No complaint. Good stay and enjoyed.
Mingwei
2 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
bryan
28 apr 2024
Positief: Netheid
Within 2 blocks from the amazing Chicago Art Museum. There is an Irish Pub on the same block. Lake Michigan is 3 blocks away.
bryan
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas
10/10 – Uitstekend
Joseph
26 apr 2024
Joseph
1 nacht verbleven in april 2024
10/10 – Uitstekend
Brian
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was helpful. Rooms were kept clean. Good area.
Brian
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Judy
Reisde met familie
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beauty of this historic hotel was wonderful! We enjoyed our stay there. It was a great meeting place for our family.
Judy
4 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Laura
Reisde met partner
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the unique character of the Palmer House and will definitely stay there again, the next time we are in Chicago. It was a memorable stay and the accommodations were outstanding!
Laura
3 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Karla, Bellevue
Reisde met familie
17 apr 2024
Positief: Personeel en service
The double beds were very small. There was no coffee maker, refrigerator, or microwave in the room. There was no free coffee anywhere in the hotel. The shower had long hairs in it when we arrived. The mini bar fridge contained several sandwich wraps that had expired 2 months earlier. The pool wasn't as warm as we had hoped, but wasn't cold and the underwater lights and bubblers were nice. The spa and gym were nice. The lobby decor was spectacular. And we enjoyed all the photos of famous people in the hallways. Front desk responded quickly to text messages. I don't think I will stay there again.
Karla
4 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
Kristin
Zakenreiziger
11 apr 2024
Positief: Netheid, personeel en service
Cool historic building with friendly staff. Some disrepair and loud neighbors (not necessarily the hotel's fault). I really wish the rooms had a fridge that I could use for leftovers.
Kristin
4 nachten verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager
4/10 – Matig
Rebecca
10 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Rebecca
2 nachten verbleven in april 2024
Reactie van The Palmer House Hilton op 14 mei 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Palmer House to your liking. I also would like to apologize for any issues, reported and not, we take pride in offering great service to our guests and intend to address these issues you have shared. We look forward to welcoming you back to our hotel in the not-too-distant future.
10/10 – Uitstekend
David
9 apr 2024
David
4 nachten verbleven in maart 2024
Reactie van The Palmer House Hilton op 1 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
2/10 – Ontzettend slecht
Melba
7 apr 2024
Melba
3 nachten verbleven in april 2024
8/10 – Goed
Julia
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant stay. Would recommend. Great during the holidays—beautiful decorations and holiday cheer.
Julia
5 nachten verbleven in december 2023
Reactie van General Manager op 10 apr 2024
Dear Julia,Thank you for sharing your experience at Palmer House A Hilton Hotel. We are so happy to hear that you had a great stay with us. It's wonderful to know that you enjoyed the beautiful decorations and holiday atmosphere during your visit. We appreciate your kind recommendation and look forward to welcoming you back to Palmer House for another delightful stay!Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
John
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
John
5 nachten verbleven in april 2024
Reactie van The Palmer House Hilton op 23 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 – Uitstekend
Brenda
7 apr 2024
Brenda
1 nacht verbleven in april 2024
6/10 – Redelijk
Harriett
Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service en voorzieningen
The hotel was very nice. However, there was an annoying
noise, like someone or something was banging on the pipes and because of this I did NOT have a restful night sleep.
Harriett
1 nacht verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Harriett,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel very nice. However, we're concerned to learn about the noise disturbance you experienced during your stay. Providing a restful night's sleep is a top priority for us, and we apologize for any inconvenience caused by the noise from the pipes. Your comments have been noted, and we will look into the issue. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Henry DornelasHotel Manager
6/10 – Redelijk
Ma Zarina Concepcion
Reisde met familie, Reisde met familie en kleine kinderen
4 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The new pool and fitness area additions were awesome! However, our room was small and the pillows were not the most comfortable. The staff were okay. It was a busy weekend. The tablet in our room that was supposed to help with the stay did not work and still had the past occupants' info.
Ma Zarina Concepcion
2 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Ma Zarina,We're delighted to hear you enjoyed the addition of the new pool and fitness area! We sincerely apologize for the discomfort with the room size, pillows, and the issue with the tablet not being reset for your stay. We appreciate your understanding during a busy weekend and value your feedback on our staff's service. We hope to welcome you back soon, aiming to provide an even better experience.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
Terriann
3 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable to Art Museum, Millennium Park and shopping
Terriann
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Terriann,We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you so much for the high rating, and we hope to see you again soon at Palmer House A Hilton Hotel.Sincerely,Henry DornelasHotel Manager
4/10 – Matig
Michael
2 apr 2024
I was upsold on a room that didn’t have a leisure chair or couch.
Very disappointed
Michael
3 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize that our room didn’t meet your expectations and welcome you to connect with us offline for us to further look into this for you. We look forward to regaining your confidence and welcoming you back to the hotel in the near future.Sincerely,Henry DornelasHotel Manager
8/10 – Goed
robert
Reisde met partner
30 mrt 2024
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Only issue was the hot water pressure for hot water did not work. Like period. No water came out and we had to shower with cold water. Asked for a fan and was told they would look for one and then never given to us. Overall the stay was worth it but I wished they would have accommodated us and worked on some do the maintenance of the room.
robert
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Robert,We are so happy to know that you had a good time with us overall at Palmer House A Hilton Hotel. Your feedback regarding the hot water pressure will be discussed internally, and our maintenance team will look into your comments further so that improvements can be made where necessary. In addition, we apologize for any disappointment in the service you received, and we'll work to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future. Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Brad
Reisde met familie en kleine kinderen
28 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
Brad
4 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Brad,Thank you for choosing Palmer House A Hilton Hotel! We're glad you enjoyed your visit, and we invite you to stay with us again during your next trip.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
David
Reisde met familie
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed this historic hotel. It was walkable to our destinations including museums and restaurants. The staff was great.
David
2 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear David,Thank you so much for the perfect rating! It warms our hearts to know that our friendly team members and prime location were perfect for your needs during your stay. It would be a pleasure to welcome you back to the Palmer House, a Hilton Hotel in the future.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Kristina
Reisde met een groep, Reisde met familie
25 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice (and extremely busy and packed with people), rooms were great. Great location to get a Chicago experience. Clean rooms, but no option to use a refrigerator for personal items.
Kristina
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Kristina,Thank you for choosing Palmer House, a Hilton Hotel, and for taking the time to share your delightful five-star review. We are thrilled you were impressed with our clean, comfortable accommodations and great location. Your constructive comment about a refrigerator is also appreciated and will be shared with the team as we consider future improvements. We look forward to welcoming you back for another memorable experience.Sincerely,Henry DornelasHotel Manager
10/10 – Uitstekend
Bruce
Reisde met een groep
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff and hotel. Highly recommend!
Bruce
2 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Bruce,Thank you for your glowing review and perfect rating! Our Team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a terrific impression on you. It was a pleasure having you here, and we hope you return to Palmer House, a Hilton Hotel soon.Sincerely,Henry DornelasHotel Manager
4/10 – Matig
David
24 mrt 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
David
1 nacht verbleven in maart 2024
Reactie van The Palmer House Hilton op 14 mei 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the Palmer House to your liking. I also would like to apologize for any issues, reported and not, we take pride in offering great service to our guests and intend to address these issues you have shared. We look forward to welcoming you back to our hotel in the not-too-distant future.
10/10 – Uitstekend
Mallory
Reisde met partner
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was great, friendly staff. The parking was very convenient, right across the street.
Mallory
2 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Mallory,Thank you for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We're delighted that you had a great stay with us and that our Team contributed positively to your experience. It's great to know that you found our parking arrangements convenient. We appreciate your generous review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Henry DronelasHotel Manager
10/10 – Uitstekend
Louis
24 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Louis
1 nacht verbleven in maart 2024
Reactie van The Palmer House Hilton op 23 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
10/10 – Uitstekend
Marvin
22 mrt 2024
Marvin
2 nachten verbleven in maart 2024
Reactie van The Palmer House Hilton op 23 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!
4/10 – Matig
Cristina
Reisde met een groep
20 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Small room and no view
Cristina
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager
6/10 – Redelijk
Nina
Reisde met partner
19 mrt 2024
Positief: Personeel en service
Hotel room is not what we expected. Room was a lot smaller.
Nina
2 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager