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Beoordelingen van The Frogmill

3.5 out of 5
The Frogmill
A436, Shipton Oliffe, Cheltenham, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 176 van 236 beoordelingen" "
Gastenscore: 8 - Goed. 40 van 236 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 236 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 236 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 236 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

T, Noord Holland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie komplete kamer. continentaal ontbijt karig".................
5 nachten verbleven in mei 2019

8/10 – Goed

Jamie, Hamburg

1 nacht verbleven in april 2024
Reactie van The Frogmill Team op 12 mei 2024
Jamie, Hamburg, thank you so much for your high rating! Thank you, and have a fantastic day!

8/10 – Goed

Ian

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Likes Good location, lovely room, plenty of space, quirky. Dog friendly, although limited to the bar area re dining and breakfast Eat in the bar 1st night food very good, good menu choices. Some good walks from the hotel that are circular, range from 5km upwards Dislikes Busy wedding venue, we were there 3 nights and 2 weddings were on over 2 days, so it did feel like the restaurant area got a higher priority at breakfast re service levels, as often in the bar area (because of dog) it did take a while re service. Buffet elements needed filling up a bit more frequently as well. Breakfast menu had a good choice, good ingredients, well presented and quantity wise all good, the thing that let it down was 'warmth' of the food i.e. a bit luke warm, plates weren't hot, even though cooked fresh, as if it had stood for a while post being served. Also certain younger members of staff need to learn a little more around customer service in general, and at least find a smile!
3 nachten verbleven in april 2024
Reactie van The Frogmill Team op 20 apr 2024
Hi Ian, thank you for taking the time to leave a review for us at The Frogmill Hotel. We're happy we could meet your expectations! Thank you again for leaving us this response!

10/10 – Uitstekend

JUDITH AND CLYNTON

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful setting , delicious food fab location
1 nacht verbleven in maart 2024
Reactie van The Frogmill Team op 22 apr 2024
Judith And Clynton, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you again for leaving us this response!

10/10 – Uitstekend

John

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely rooms but just one thing … disappointed that no drinks were available after 10:45pm because the bar closes at 11pm even though we were residents!
1 nacht verbleven in maart 2024
Reactie van The Frogmill Team op 6 mei 2024
John, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you, and have a fantastic day!

10/10 – Uitstekend

AYANO

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, definitely would love to come back
1 nacht verbleven in februari 2024
Reactie van Sid op 7 feb 2024
Thank you, I will pass this on to the team

10/10 – Uitstekend

Rhian

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay everything really lovely . Food, service and comfort all excellent. Will be back !
1 nacht verbleven in januari 2024
Reactie van Sid op 7 feb 2024
thank you,i will pass this on to the team

10/10 – Uitstekend

Ash

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
I stay in 150 hotel rooms a year and this was by far the best for under £150.
1 nacht verbleven in december 2023
Reactie van Sid op 7 feb 2024
thank you for you kind feedback

10/10 – Uitstekend

DAVID

1 nacht verbleven in december 2023
Reactie van Sid op 7 feb 2024
thank you

10/10 – Uitstekend

e

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Sid op 7 feb 2024
than you

2/10 – Ontzettend slecht

Cheryl

Perhaps this is a nice hotel, but I can't attest to their quality. However, I can review their lack of communication. After paying up front, when my itinerary changed due to circumstances beyond my control, they wouldn't communicate with me...no replies to email enquiries. To be fair, I did receive a phone call from a staff member to say they didn't receive my emails, and it would be forwarded to the manger, but I never heard from them again. So, a cautionary tale that you will need to pay up front at this establishment and you will not hear from them again if, in this world of uncertainty, your plans do happen to change. Besides, there are so many other lovely hotels in the area to choose from that will exhibit more hospitality than this establishment.
1 nacht verbleven in november 2023
Reactie van Reservations op 1 dec 2023
Many thanks for posting a review and I am so sorry to read of your experience. I will certainly pass this onto the management team for further review

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Reservations op 1 dec 2023
Many thanks for your review

10/10 – Uitstekend

patrick

2 nachten verbleven in november 2023
Reactie van Reservations op 5 dec 2023
Thank you

10/10 – Uitstekend

Melody

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The grounds are absolutely beautiful! Good location for heading out to explore the Cotswolds area. The restaurant was exceptional, especially breakfast. The room wasn’t perfectly clean, dust on things, but it was big and updated which was nice! Overall, would recommend and return there myself if traveling took me to the area again!
2 nachten verbleven in oktober 2023
Reactie van Reservations op 6 nov 2023
Thank you for your review

10/10 – Uitstekend

Ronan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could not recommend it more. Picturesque hotel, great scenery, short drive from loads of villages and things to do - food is amazing, the best roast I’ve ever had. Staff super friendly and accommodating.
2 nachten verbleven in oktober 2023
Reactie van Reservations op 1 nov 2023
Many thanks for your comments

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great base for the weekend. Staff very friendly and helpful.
1 nacht verbleven in oktober 2023
Reactie van Reservations op 21 okt 2023
Many thanks for your review

10/10 – Uitstekend

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay and meal here at The Frogmill, we will definitely be back!
1 nacht verbleven in oktober 2023
Reactie van Reservations op 14 okt 2023
Thank you for your review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Uitstekend

Rene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van reservations op 10 okt 2023
Thank you for your review

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gorgeous extremely old example of Cotswold architecture. Dining and bar were very good but still less that 5 star and but better than traditional English pub food which is rough.
3 nachten verbleven in oktober 2023
Reactie van Reservations op 10 okt 2023
Thank you for your review

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful views, helpful staff
1 nacht verbleven in september 2023
Reactie van Reservations op 1 okt 2023
Many thanks for your review

8/10 – Goed

Edward

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unique appearance and appealing atmosphere
2 nachten verbleven in september 2023
Reactie van REservations op 19 sep 2023
Many thanks for your review

10/10 – Uitstekend

St John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Reservations op 15 sep 2023
Many thanks for your comments

8/10 – Goed

David

Positief: Netheid
2 nachten verbleven in september 2023
Reactie van Reservations op 15 sep 2023
Many thanks for your comments

10/10 – Uitstekend

Graham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very very pleasant stay
We had room 15 up in the attic which was beautifully decorated in soft green. Like the rest of the hotel, the room was full of character with original oak beams and floorboards.We had a wonderful cast iron roll top bath in the main room, a huge bed with the best quality bedding, a small area to hang clothes and some shelving/ drawers which was fine for a short break. There was also a separate shower room with a huge shower, and the most luxurious white towels we’ve ever had in a hotel, and lots of bottles of toiletries for guests use. There were tea/coffee making facilities with a very good choice of teas, and a Nespresso machine with a variety of pods which we thought was an excellent touch. The downsides to this room was that it was up 2 flights of quite steep stairs, and it was rather hot, although to be fair we stayed there during the recent heatwave, but we drew the thick heavy blind during the day to help keep heat out, and we could’ve asked for a fan. We had 3 very good breakfasts and two very good meals in the restaurant, and the outside area is really very very nice to sit in and have a drink. There is a working water mill in the grounds, and everywhere is kept very neat and tidy…in fact the hotel and grounds are also a wedding venue, unsurprisingly. All the staff are very helpful and lovely.
3 nachten verbleven in september 2023
Reactie van REservations op 15 sep 2023
Many thanks for your comments

10/10 – Uitstekend

matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
A very nice location and hotel 🏨
1 nacht verbleven in september 2023
Reactie van Reservations op 11 sep 2023
Thank you for your kind comments

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very rude lady at the reception upon check in, room was not clean, at night when we were sat outside - it was pitch dark not even one light was switched on. Very disappointing!
1 nacht verbleven in augustus 2023
Reactie van reservations op 26 aug 2023
I am sorry to read of your stay, please contact us so we can discuss further

2/10 – Ontzettend slecht

Patrick

1 nacht verbleven in augustus 2023
Reactie van Reservations op 10 aug 2023
Hello Patrick, We are sorry to see your score. Please can you let us know what went wrong with your stay ?

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Reservations op 10 aug 2023
Thank you for your review

8/10 – Goed

Vanessa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van reservations op 7 aug 2023
Thank you for your review

10/10 – Uitstekend

Andy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very pleasant stay with a nice dinner and a very comfy bed
1 nacht verbleven in augustus 2023
Reactie van Reservations op 7 aug 2023
Thank you for your review

10/10 – Uitstekend

cameron

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed in a very unusual room #8. Fun!
2 nachten verbleven in juni 2023
Reactie van Reservations op 26 jun 2023
Thank you for your review. We are glad to hear you enjoyed room 8!Kind Regards

10/10 – Uitstekend

Glen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful home base for sightseeing. Loved coming “home” each evening to friendly staff and great meal. Would stay here again in a heartbeat.
Reactie van Reservations Team op 9 mei 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay and we hope to welcome you back to our hotel soon.

10/10 – Uitstekend

Sandra

1 nacht verbleven in mei 2023
Reactie van Reservations Team op 28 mei 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

6/10 – Redelijk

Guy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice room, seems money grabbing.
Nice and spacious king sized room. Pet friendly but at an additional charge! I'd missed the small print way down the hotels.com page and email saying an additional £20 to have a dog. However when we turned up they said it's now £25. Not sure if that was correct or if they were just trying it on.
2 nachten verbleven in april 2023
Reactie van Reservations Team op 11 apr 2023
Thank you for your feedback. We are pleased to hear that your overall stay was enjoyable I can confirm that our pet charge is 20 per pet per stay. We do apologies for the confusion and will certainly follow up with our team.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely spot
1 nacht verbleven in maart 2023
Reactie van The Frogmill op 4 apr 2023
Thank you for your review

10/10 – Uitstekend

Digby

2 nachten verbleven in februari 2023
Reactie van The Frogmill op 25 mrt 2023
Thank you for your review

10/10 – Uitstekend

Colette

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice building, oldy worldly but cosy at the same time. Very nice...
2 nachten verbleven in februari 2023
Reactie van Reservations op 13 feb 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 – Uitstekend

Sophie

1 nacht verbleven in januari 2023
Reactie van Reservations op 13 jan 2023
Thank you for your review.

10/10 – Uitstekend

Ken

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, very comfortable with a nice bar and restaurant onsite
1 nacht verbleven in december 2022
Reactie van Reservations op 5 jan 2023
Thank you for your review.

10/10 – Uitstekend

Doreen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Myself and two close friends reunited here after Covid and other issues and we had a fabulous time. The team that work there are wonderful, kind and caring. The food is delicious in the pub and restaurant and I highly recommend you try it. It was very relaxing and fun.
Reactie van Reservations op 1 jan 2023
Dear Doreen, Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time and look forward to being able to welcome you back in the future.

6/10 – Redelijk

Andrew

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Loved the hotel and location. Service was poor but that was probably due to the xmas party season. Food was below average and disappointing.
1 nacht verbleven in december 2022
Reactie van Reservations op 19 dec 2022
Thank you for taking the time to review our hotel

8/10 – Goed

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cotswolds Super Location
Our room was in a seperate annexe which was fine but was not aware of upon booking , The positive was a lovely large room and bathroom . The bathroom needed the grout and silicone replacing at low level due to mould staining . However this is very small problem the showed was huge and lovely hot water which is the important bit . The main hotel building was very comfortable and the restaurant food was to a very good standard . All the staff were very attentive and friendly. Would recommend it to anyone and would stay again . Great location within easy reach of the Cotswolds pretty must see villages such as Stow and Burford etc
3 nachten verbleven in november 2022
Reactie van Reservations op 19 dec 2022
Thank you for taking the time to review our hotel

10/10 – Uitstekend

Mark, port st lucie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property, the room was amazing, very cozy. It is like something out of a storybook. The food was also outstanding. Overall 10 out of 10.
Reactie van Reservations op 19 dec 2022
Thank you for taking the time to review our hotel

10/10 – Uitstekend

Martin

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love The Frogmill!! we've stayed many times and got married here. always friendly and helpful staff, amazing rooms and great food!
1 nacht verbleven in november 2022
Reactie van reservations op 19 nov 2022
Thank you for your review

10/10 – Uitstekend

Heather

1 nacht verbleven in oktober 2022
Reactie van Reservations op 19 nov 2022
Thank you for your review

8/10 – Goed

Mike

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Room comfy , food good , the pathway to the room from the hotel at night was very poorly lit and the steps around the property were quite challenging in the dark , I feel someone could get hurt for the sake of an outside light at the doorway .
1 nacht verbleven in oktober 2022
Reactie van Reservations op 1 nov 2022
Thank you for your feedback

10/10 – Uitstekend

Judith

1 nacht verbleven in oktober 2022
Reactie van Reservations op 1 nov 2022
Thank you for your feedback

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, lovely staff..
1 nacht verbleven in oktober 2022
Reactie van Reservations op 1 nov 2022
Thank you for your feedback

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well-kept, beautiful property. And the staff was friendly and helpful.
1 nacht verbleven in oktober 2022
Reactie van Reservations op 1 nov 2022
Thank you for your feedback