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Beoordelingen van Celtic Manor Resort

5 out of 5
Celtic Manor Resort
Chepstow Road, Coldra Wood, Newport, Wales

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 503 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 235 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 113 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 70 van 1008 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Asif, Hornchurch

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with wonderful ambiance and lush greenery all around. Good restaurants and great facilities
2 nachten verbleven in mei 2024

8/10 – Goed

Simon

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Martin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a lovely stay, the room was lovely and food was excellent
1 nacht verbleven in mei 2024
Reactie van Michelle op 21 mei 2024
So pleased you had a lovely stay. Kind regardsMichelle

6/10 – Redelijk

sanjiv

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Lovely views The furniture in the room was tired
1 nacht verbleven in mei 2024
Reactie van Michelle op 21 mei 2024
Thank you for your review

10/10 – Uitstekend

janith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michelle op 21 mei 2024
Thank you for the 5 star review

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michelle op 21 mei 2024
Thank you for the 5 star review

8/10 – Goed

Jordan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Vicky F op 8 mei 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 – Uitstekend

Annie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed in many places around the world and so far the Celtic is my favourite spa hotel.
1 nacht verbleven in april 2024
Reactie van Vicky F op 8 mei 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

4/10 – Matig

Shuaib

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.
Reactie van Vicky F op 24 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant hotel
1 nacht verbleven in april 2024
Reactie van Vicky F op 17 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

HELLE

1 nacht verbleven in april 2024
Reactie van Vicky F op 8 mei 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

10/10 – Uitstekend

HELLE

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
2 nachten verbleven in april 2024
Reactie van Vicky F op 16 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 – Redelijk

Andrew

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Ok I'm being ultra picky here! Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money Charge £10 for parking in the outside car park No bottled water in the room No pen/pencil or notepad in the room No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony Canopy over the balcony rusted and several holes in the canopy Moss and paint peeling of the down pipes of the guttering Steak on six facia pieces missing below window Weeds growing out of the gutter where metal gutter guard has been placed Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
1 nacht verbleven in april 2024
Reactie van Vicky F op 16 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 – Uitstekend

Simon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place it self is lovely, over priced drinks but we still enjoyed our stay
2 nachten verbleven in april 2024
Reactie van Vicky F op 16 apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 – Goed

Carl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
2 nachten verbleven in april 2024
Reactie van Vicky F op 16 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Hattie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
1 nacht verbleven in april 2024
Reactie van Vicky F op 16 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Rebekah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely expensive to park on top of the expense to stay.
1 nacht verbleven in april 2024
Reactie van Vicky F op 14 apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 – Uitstekend

Colette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A very special experience
1 nacht verbleven in april 2024
Reactie van Vicky F op 14 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Goed

Gordon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in april 2024
Reactie van Vicky F op 11 apr 2024
Thank you for you review. We hope to welcome you back to the Resort in the near future.

8/10 – Goed

Elaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay, beautiful hotel and so easy to get to the ICC Wales where we were going to a gig, just a few minutes walk. Not 5 stars as food was average. We ate at the grill and the the olive tree for breakfast. Everything else was lovely snd would definitely return
1 nacht verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Goed

Andrew

Very enjoyable break, Maybe breakfast could be added to the rate, rather than an extra
1 nacht verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everywhere was amazing, we will be back.
1 nacht verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 – Goed

Graeme

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent except the key system on the doors were terrible. Wife nearly wet herself when the app wouldn’t work and required a 5-10 min round trip for manual keys. Also only 2 lifts for so many people to go up to the rooms or back down is ridiculous. Totalled 40 mins waiting for lifts in less than a 30 hours stay. Spoiled the trip to be honest but will give it another chance
1 nacht verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your comments following your recent stay with us. I am disappointed to hear that you experienced issues with the app. We will ensure your feedback is shared with the management team to see where improvements can be made. Thank you once again.

4/10 – Matig

Rachel

Reisde met partner, Reisde met familie
Negatief: Personeel en service
A few hiccups on arrival. Dinning a wasn’t great experience to be fair we waited almost 40 mins for a drink to come to the table. Cocktail bar wasn’t the best 30 min wait as well over all lovely staff bit a bit of a slow service to say the least. Apart from that it was ok. I Would go back again lovely hotel.
1 nacht verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort. Staff are polite and helpful. Shuttle service around the resort really useful. Upgrade to signature room was a great option, with a lounge and room with balcony.
2 nachten verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 – Ontzettend slecht

Kyle

1 nacht verbleven in april 2024
Reactie van Vicky F op 25 apr 2024
Thank you for your review. It's always appreciated when guests take the time to post. Thank you once again

10/10 – Uitstekend

Brandon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay well looked after and made welcome
2 nachten verbleven in april 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Richard

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family with 2 kids under 10 had a great Easter weekend at Celtic Manor - lots of fun outdoor activities during the day and good bar areas / restaurant choice in the evening. Wife enjoyed her Spa treatments while the boys played in the pool. Perfect for a long weekend break!
2 nachten verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Goed

JUDY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel overall is nice but there were a lot of small children running wild around the lobby area and bars. Not enough lifts to the floors and we were unable to book dinner in the hotel as all restaurants were fully booked at reasonable eating hours. The spa session was too short and had to be booked in advance.
2 nachten verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for taking the time to offer your feedback following your recent stay. We hope to welcome you back to the Resort in the near future.

6/10 – Redelijk

Kelly

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No swimming options Buffet choices not avalable Card charged then refunded then chaged again 26 pounds for 2 drinks!!!!
1 nacht verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. It's always appreciated when guests take the time to post.

8/10 – Goed

Rebecca

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Always lovely to stay there
1 nacht verbleven in maart 2024
Reactie van Vicky F op 8 mei 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 – Uitstekend

Debbie

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Room clean tidy comfortable with working amenities. Bit pricey especially overnight car park £20!
1 nacht verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Goed

emma

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.

6/10 – Redelijk

liz

Reisde met familie en kleine kinderen
So it's a nice hotel but not all that. Nothing more exciting than a Park Plaza or Novotel. Room a bit dated, cigatette burn or similar in the bath, activity room - marks all over the walls also on stairs. Iron in the room had broken plastic. No water in the room. Just looks like it needs a bit of TLC. Lift broken which causes queues. Paid extra for Easter activities which were a bit rubbish in a room far too small for all the kids and parents so didn't bother going to the second one..waste of £20. Make sure to ask them to remove the discretionary service charge at dinner? which we did. Positive: Dinner and breakfast were nice, grounds are lovely. Free chocolate fountain in the Foyer as it was Easter weekend.
1 nacht verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything Was Absolutely Spot On....No Complaints At All. Definitely Will Be Returning.
1 nacht verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

10/10 – Uitstekend

Shamim

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staycation! Relaxing and perfect for a short stay. Celtic manor has fantastic spa facilities, would recommend and stay again
2 nachten verbleven in maart 2024
Reactie van Vicky F op 4 apr 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 – Goed

Michelle

1 nacht verbleven in maart 2024
Reactie van Vicky F op 14 apr 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 – Uitstekend

Denise

Reisde met partner
Fantastic staff couldn’t do enough for you Mannerism excellent very polite overall a very good service and excellent night sleep and
1 nacht verbleven in maart 2024
Reactie van Vicky F op 24 mrt 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Jane

1 nacht verbleven in maart 2024
Reactie van Vicky F op 14 apr 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

6/10 – Redelijk

Diana

1 nacht verbleven in maart 2024
Reactie van Vicky F op 14 apr 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. We hope to welcome you back to the Resort in the future.

8/10 – Goed

chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Vicky F op 26 mrt 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

8/10 – Goed

Sara

1 nacht verbleven in maart 2024
Reactie van Vicky F op 10 apr 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 – Matig

allegra

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It is right on the M4
4 nachten verbleven in maart 2024
Reactie van Vicky F op 21 mrt 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

4/10 – Matig

Maziar

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
1 nacht verbleven in maart 2024
Reactie van Abbie op 17 mrt 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 – Uitstekend

Anne

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Abbie op 17 mrt 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 – Goed

Huw

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Abbie op 17 mrt 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Abbie op 17 mrt 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 – Goed

Bridget

1 nacht verbleven in maart 2024
Reactie van Vicky F op 26 mrt 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 – Uitstekend

Veronica, Pinner

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
1 nacht verbleven in maart 2024
Reactie van Vicky F op 6 mrt 2024
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

10/10 – Uitstekend

Kate

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Vicky F op 6 mrt 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.