Dear Lodewijk,Thank you for choosing us and your honest feedback, we truly appreciate it as it helps us to keep growing. We understand your comments about the infrastructure, and are happy to share that we have major renovations planned in the next year. Your comments about the room have also been shared with management. Your remark about the bar staff would've been more helpful if you gave us more context, but alas we have shared it with our restaurant manager for follow up, thank you. We genuinely apologize for the inconveniences you faced during your stay here, and would love to have the opportunity of welcoming you here again in the near future to offer you a more adequate service!Kindest regards, Van der Valk Brussels Airport Team

Dear Nicolas, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your extensive comments as they provide valuable insights into areas where we can improve.We sincerely apologize for the issues you encountered during your stay. Our superbox rooms have a modern design with darker color tones so we understand this might not be for everyone's taste. Regarding the issue with windows not being able to open, this is a security measure in high-rise hotel buildings, but all our rooms are equipped with ventilation systems to provide fresh air.We are aware of the inadequacies in the level of service of the housekeeping department, and rest assured that your comment will be discussed during the next management meeting. It is indeed not the purpose for meeting rooms to be set up at 23:30 at night, and we apologize for the noise. This will also be discussed in order for it not to happen again. In terms of the general atmosphere of the hotel, we continuously strive to enhance our guest experience. We will work on improvements to ensure a more comfortable and pleasant stay for all our guests.We hope you might reconsider staying with us in the future, as we are committed to delivering a better experience!Warm regards,Van der Valk Brussels Airport Team

Hey there, Thank you for rating your experience at our hotel.Feel free to give more context next time as it can help us to improve our services for you and our future guests! Kindest regards, Van der Valk Brussels Airport Team

Hi Dominic, Thank you for rating your stay with us. We wish you could have given some more context so that we could now what to improve to make your stay more pleasant next time! Hope to see you here again soon, Van der Valk Brussels Airport Team

Hi Ali, Thank you for rating your experience at our hotel! We'll do our best to get a better score next time and hope to be able to welcome you here again in the near future. Sincerely, Van der Valk Brussels Airport Team

Hallo! Hartelijk dank voor je positieve feedback! We zijn blij om te horen dat je genoten hebt van je verblijf bij Van der Valk Brussels Airport. Het spijt ons te horen dat de check-in procedure niet zo vlot verliep als verwacht, sommige momenten zijn inderdaad drukker dan andere. We werken eraan om onze service te optimaliseren! Nogmaals bedankt voor je vriendelijke woorden en hopelijk tot snel! Van der Valk Brussels Airport Team

Beste gast, Super dat u genoten heeft van uw verblijf! Het spijt me te lezen dat de shuttlebus te laat was. Ik hoop dat u alsnog ontspannen op reis bent kunnen vertrekken! Met warme groet, Nicky Pepermans - Guest Experience

Bedankt Raymond! Meer dan geslaagd. Super! Dorien Broothaerts Guest Experience Manager

Bedankt voor de feedback. Hopelijk krijgen we nogmaals de kans u te mogen verwelkomen. Dorien Broothaerts Guest Experience Manager

10/10! Oh my God! Thanks a lot! Dorien Broothaerts Guest Experience Manager