Dear Michel,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing the Renaissance Brussels on your recent business travel to the city and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.However, I understand that your recent stay experience was not up to your expectation and while you have appreciated the helpful and friendly service from our team, you were nonetheless unhappy with the condition of the room. I sincerely empathize with your feeling and humbly apologize for the disappointment caused. This is certainly not the type of experience I would like us to provide to you nor to any guests about the Renaissance brand and it is most unfortunate that we had you leave our doors dissatisfied with the room. Since I have joined the hotel few months ago, I acknowledge that there is a need for a refurbishment of the room, moving away from the carpet, enhancing the look & feel and the guest's comfort. As such, we are currently working on a full refurbishment plan, following the renovation of the lobby and the restaurant that was completed in 2019. The initial plan was to upgrade the facilities in 2020, unfortunately, with the pandemic, this was regretfully delayed until now. Nevertheless, please be informed that we are working with our global Marriott Design team to develop a new model room that will lay the foundation of the renovation of the guestrooms, aligned with the latest generation of Renaissance hotels. As such plans always take time, please bear with me and my team as we progress through this project. Thank you for your kind understanding.In spite of your disappointment, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Ramin,Warm greetings from Renaissance Brussels Hotel!Thank you for choosing to stay at Renaissance Brussels on this occasion and for taking the time to share your experience. I genuinely welcome every guest's feedback in a constructive manner in order to continually improve our service offering and our guest's satisfaction.However, I understand that your recent stay experience was not up to your expectation as you have scored us a low 1 out of 5. Naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. It is most unfortunate that you have left our doors disappointed and dissatisfied on this occasion. Nevertheless, and in order for us to understand what was not to your expectation, and in order for me and my team to look at ways to enhance your future visits, I will highly appreciate if you could kindly share any detail about your stay to improve. Thank you in advance for any additional comments you may wish to provide.In spite of your disappointment for any service shortfall, I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and remedy any poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Fernanda, Warm greetings from Renaissance Brussels Hotel! Thank you for staying with us on your recent travel to Brussels and for taking the time to share your experience. As I have joined the hotel few months ago, I genuinely welcome every guest's feedback, the good, the bad and the ugly as it helps us to reflect on our current service standard and look at ways to improve in the future. Following your feedback on Hotels.com, I was delighted to read that you have thoroughly enjoyed your time with us and I look forward to welcoming you again at Renaissance Brussels Hotel and ensuring another blissful stay with us. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Merci bcq

We thank you for your feedback.

merci pour le résultat donné

Dear guest, We are happy to hear that you enjoyed your stay with us. We hope to see you soon again. KInd regards,

Thank you for your feedback!

Goeiemorgen, Bedankt voor uw feedback. Aarzel niet om ons te contacteren als u help nodig heeft.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your great feedback!

Thank you for your stay with us, and for your feedback!

Goeienamiddag, Dank u voor uw commentar. Ik zal ervan naar de betrokkte diensten spreken. Aarzeel niet om ons contacteren als u het nodig hebt.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Thank you for your feedback!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Goeienavond, Dank u voor uw commentar. Ik zou graag mij excuseren als uw koffie machine was defect. In deze situatie, is de receptie altijd beschikbaar om u te helpen en de technische dienst op te bellen. Ten opzichte van het zwembad, we hadden een probleemtje met het verwarming zo was het water zo koud en het spijt me. Ik hoop dat u had toch een toffe verblijf. Aarzel niet ons contacteren als u het nodig hebt.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Thank you for your feedback. We always take it under consideration and unfortunately we try to accommodate every type of guest of the hotel, hence why having time for adults and children. We do hope you come see us soon again to take full advantage of the pool hours. Have a great weekend!

Thank you for your feedback!

Thank you for the great feedback! Hope to see you again soon =)

Thank you for your great feedback. We hope to see you again soon!

Good afternoon, Could you let us know what went wrong so we can improve our service? I wish you a lovely holiday season period.

Thank you for the great feedback! We hope to see you again soon.

Thank you for the great feedback. We hope to see you very soon!

Thank you very much for taking the time to give us precious feedback. Hope to see you very soon

We would like to thank you for your time and your constructive comments regarding your recent stay at the Renaissance Brussels Hotel. We are happy to see that you have spent a nice stay with us. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Renaissance experience.

Thank you for taking the time to review and share your most recent stay here at our property! We are very delighted to learn that you had a wonderful stay with us and that our smiling associates have taken good care of you. We look forward to your next visit soon! Warmest regards,

Thank you for taking the time to review and share your most recent stay here at our property! We are very delighted to learn that you had a wonderful stay with us and that our smiling associates have taken good care of you. We look forward to your next visit soon! Warmest regards

Thank you for taking the time to review and share your most recent stay here at our property! We are very delighted to learn that you had a wonderful stay with us and that our smiling associates have taken good care of you. We look forward to your next visit soon! Warmest regards,

Please rest assured this is absolutely not the Marriott Service we strive to provide and of course full sets of towels should always be in the room for all occupants. We will ensure to follow up on this point with the concerned department in order for this to be an isolated case. As well, we have taken good note of your remark regarding the switch from the lights and thank you for providing your impressions which represent our best tool to monitor the comfort of our hotel rooms and facilities. On behalf of our ambassadors we thank you for taking the time to share your feedback with us and we look forward to welcome you back very soon.

Geachte gast, Hartelijk dank voor uw lovende berichten en voor het kiezen van ons hotel voor uw verblijf in Brussel. Het hele team is ontzettend blij dat u genoten heeft van uw verblijf. Mocht u tips hebben om uw volgende verblijf nog aangenamer te maken, aarzel dan niet om contact met ons op te nemen. Met vriendelijke groet,

Thank you very much for your very positive review of your recent stay with us at Renaissance Brussels. I am happy to read about your experience with our hotel facilities and services and that you found especially our location suitable for your purpose of visit to Brussels. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to the Renaissance Brussels in the future. Kind regards,

Geachte Jeroen, Hartelijk dank voor uw lovende berichten en voor het kiezen van ons hotel voor uw verblijf in Brussel. Het hele team is ontzettend blij dat u genoten heeft van uw verblijf. Mocht u tips hebben om uw volgende verblijf nog aangenamer te maken, aarzel dan niet om contact met ons op te nemen. Met vriendelijke groet,

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!