Dear Karol, Thank you for giving us an excellent review.We are glad to hear that you appreciated the room amenities during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are happy that these aspects met your expectations.However, we are concerned to learn about the cleanliness and service issues you encountered. Please accept our sincere apologies for any inconvenience this may have caused. We take all feedback seriously and will address these concerns with our team to ensure that we maintain our high standards in the future.Kindest regards,Ellen Deboeck, General Manager

Beste Gerhard, Bedankt voor uw beoordeling.Prettig te lezen dat u uw verblijf als aangenaam heeft ervaren. Maar wat jammer van het geluid van de airco! Aarzel een volgende keer niet om eventuele problemen direct te melden aan de receptie zodat onze medewerkers gelijk een oplossing kunnen bieden. We hopen dat u toch goed geslapen heeft.Met hartelijke groet,Ellen Deboeck, General Manager

Dag Rob, Bedankt voor de hoge score die u gaf aan ons hotel. Het doet ons veel plezier dat uw verblijf bij ons helemaal aan uw verwachtingen voldeed en dat u erg blij was met onze gunstige ligging! Vriendelijke groet en graag tot ziens, Ellen Deboeck, General Manager

Dear Ubirajara, Thank you for taking the time to write us a review on Expedia. We would like to thank you for your feedback concerning guest amenities and absence of breakfast. For your information, since March 15, 2020, due to Covid 19 situation, our local government has imposed several measures to limit the spread of this lethal virus and among them is the closing of all restaurants, cafes, bars in Belgium but also limitation of guest amenities in hotel's room. I hope that this experience does not deter you from staying with us again in the future as this in no way reflects the service standards for which we are typically known for. Ellen Deboeck General Manager

Bedankt!

Dear James, Thank you for taking the time to review your stay.We are pleased to hear that the communal areas, including our bar and breakfast sections, met your expectations and contributed positively to your stay.However, we regret to hear of your concerns regarding the appearance of graffiti around the hotel premises. Please rest assured that we always strive to maintain the highest standards of cleanliness and presentation in all areas of our establishment. The condition of the room you described does not reflect the meticulous care we take in the upkeep of our guest rooms. While our team is dedicated to providing an impeccable stay for all our guests, it appears we have fallen short in this instance. Regarding the room amenities, we take great pride in the quality and variety of the services we offer, and it is disappointing to learn that your experience did not meet these usual standards.Our aim is always to deliver a warm and hospitable experience, and it is apparent from your feedback that we have areas to enhance. We are continually looking for ways to improve and your comments are instrumental in our ongoing efforts to refine our guests' experience.We are looking forward to welcoming you again. All the best!Ellen Deboeck, General Manager

Cher Vincent,Merci de partager l'expérience de votre séjour.Nous sommes ravis que la situation centrale de notre établissement ait répondu à vos attentes et que vous ayez trouvé Bruxelles, notre belle capitale, à votre goût. C'est toujours un plaisir de savoir que nos hôtes peuvent pleinement profiter de la proximité des lieux historiques et culturels que la ville a à offrir.Cependant, nous regrettons sincèrement d'apprendre que votre expérience avec notre personnel n'a pas été à la hauteur de nos standards de service. Soyez assuré que nous prenons vos commentaires très au sérieux et que nous nous efforçons constamment de traiter tous nos hôtes avec le respect et l'hospitalité qui caractérisent Hilton. De plus, en ce qui concerne le rapport qualité-prix, nous souhaitons vous assurer que notre objectif est de fournir une expérience exceptionnelle et nous sommes désolés si nous n'avons pas pleinement répondu à cette promesse lors de votre visite.Nous sommes heureux que vous ayez trouvé la praticité de notre hôtel conforme à vos besoins. Notre emplacement et nos installations visent à offrir une expérience à la fois pratique et confortable pour tous nos hôtes.Nous espérons vous compter de nouveau parmi nous.Ellen Deboeck, Directrice générale

Beste Jenna,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Tot weerziens.Ellen Deboeck, General Manager

Dear Necole,Thank you for such a positive review.We are thrilled to hear that our location provided a convenient base for your exploration of the city. It's also gratifying to know that the cleanliness of our rooms and the overall condition of Hilton Brussels Grand Place met your expectations. Our team strives to deliver top-notch service, and your commendation is a wonderful affirmation of their efforts.Should your travels bring you back to the heart of Brussels, we would be delighted to offer you another serene and comfortable stay.It would be our pleasure to have you return on another occasion. Very best wishes,Ellen Deboeck, General Manager

Dear Deborah,Thank you for such a positive review.It warms our hearts to know that you found our reception staff friendly and helpful. Your commendation of the room's cleanliness, the hotel's condition, the level of service, and our room amenities is greatly appreciated and reinforces our commitment to delivering exceptional experiences.Should you choose to visit us again, rest assured that the team at Hilton Brussels Grand Place will be ready to welcome you with the same warmth and dedication you encountered during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Ellen Deboeck, General Manager

Dear Guest, Thank you for this great review.It is a pleasure to know that our central location provided you with the convenience to explore the historical attractions of Brussels, many of which are within walking distance. We are also glad to hear that our services met your expectations and contributed positively to your stay.We note your neutral stance on our hotel's condition and would love to share that our team continuously strives to maintain a high standard of upkeep for the comfort and satisfaction of our guests.Your commendations on the room cleanliness and amenities are truly appreciated. Our team takes great pride in offering a well-appointed and comfortable environment for our guests, and it is rewarding to know these efforts resonate with your experience. At Hilton Brussels Grand Place, we are committed to creating a welcoming and enjoyable stay for all our guests.We look forward to welcoming you back soon. Kind regards,Ellen Deboeck, General Manager

Dear Mary, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our rooms impeccably clean and were pleased with the overall condition of our hotel and the amenities provided in your room.However, we sincerely regret to hear about your experience with our room service. While we do offer room service during lunchtime and evening service, we apologize for any inconvenience this may have caused you during your stay. Rest assured, we are committed to providing our guests with the highest level of service and will review your feedback with our team to ensure satisfaction for all our guests.We are grateful for your compliments regarding our hotel's cleanliness and condition, and we strive to continue delivering the excellent service associated with the Hilton brand.We hope to welcome you back. Best wishes,Ellen Deboeck, General Manager

Dear Kenichi,Thank you for such a great review.It fills us with pride to hear your commendations on our immaculate rooms, reflecting the dedication of our housekeeping team to uphold the highest standards of cleanliness. We're also delighted that the overall condition of Hilton Brussels Grand Place met your expectations, showcasing our commitment to providing a comfortable and refined setting for our guests.While we are pleased with your positive feedback, we also note your service rating and would like to assure you that our team is devoted to excellence. We are addressing the areas where we can enhance our guest experience to ensure that our service consistently matches the high standards of our facilities.Your choice to return is the greatest compliment we could receive, and we look forward to the opportunity of hosting you again.We look forward to a return visit from you in the future.Best wishes,Ellen Deboeck, General Manager

Beste Judith,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Tot weerziens.Ellen Deboeck, General Manager

Dear Mary,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Ellen Deboeck, General Manager

Dear Jerry, Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed the strategic location of our hotel, nestled in the heart of Brussels and within easy reach of the city's historic centre and vibrant attractions.We regret to hear about your experience with the cleanliness outside the vicinity of the hotel. While the areas beyond our control can sometimes present challenges, we continuously strive to ensure our own premises provide a welcoming and immaculate environment for our guests.Your positive remarks on the cleanliness of our rooms, the condition of our facilities, the level of service provided, and the quality of our room amenities are truly encouraging. These aspects are integral to the Hilton Brussels Grand Place experience and we are overjoyed that they contributed to making your stay memorable.We are looking forward to welcoming you again. All the best!Ellen Deboeck, General Manager

Dear Mark,Our sincerest thanks for this positive review of your stay at our hotel.It is gratifying to know that our central location, just a stone's throw away from Brussels Central station and within easy reach of the city's renowned attractions, contributed positively to your experience with us.We are continuously striving to offer our guests the exceptional service and memorable stays that Hilton is known for, and your acknowledgement of our efforts is truly appreciated.Thank you once again for highlighting our convenient location, and rest assured that we remain committed to providing a comfortable and enjoyable stay to all our guests.It would be a pleasure to welcome you back on a future occasion. Best wishes,Ellen Deboeck, General Manager

Dear Donald,Thank you for taking the time to share your opinion with us.It's wonderful to hear that our room amenities met your expectations and contributed positively to your experience at Hilton Brussels Grand Place. We also take pride in our central location, which offers convenient access to the vibrant dining scene in the heart of Brussels.Should you decide to visit us again, our team remains at your disposal to ensure another comfortable and memorable stay.We look forward to seeing you again soon.Best regards,Ellen Deboeck, General Manager

Dear Seng,Thank you for sharing your review.We are delighted to hear that our strategic location enhanced your stay, offering convenient access to the heart of Brussels' vibrant shopping, dining, and tourist attractions.We regret, however, that the city's lively spirit led to some external noise disturbances. While our windows are soundproof, we understand this may not suffice once opened, and we offer earplugs for added comfort. We are also working diligently to enhance our guest service experience, as providing attentive hospitality is our utmost priority. Your comments serve as an invaluable benchmark for our progress.It is pleasing to know that you appreciated the cleanliness of our rooms, the overall condition of Hilton Brussels Grand Place, and the amenities provided for a comfortable stay. These are the standards we strive to maintain for all our guests.It would be a pleasure to welcome you again. Best regards,Ellen Deboeck, General Manager

Gentile Gianfranco,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Ci dispiace sinceramente leggere che la Sua esperienza con la colazione non sia stata all'altezza delle Sue aspettative. Il nostro team si impegna costantemente per offrire un'ampia varietà di opzioni di alta qualità.Siamo altresì rammaricati per la questione relativa alla pulizia della camera e ci scusiamo se non ha trovato le pantofole al Suo arrivo, in quanto i nostri ospiti dovrebbero sempre aspettarsi un comfort completo. Riguardo alla Sua osservazione sul check-out, ci impegneremo per garantire una comunicazione più chiara in futuro, specialmente in relazione agli addebiti sulla carta di credito.La Sua soddisfazione è di massima importanza per noi e prendiamo molto seriamente ogni feedback ricevuto. La invitiamo a contattarci direttamente per qualsiasi chiarimento o ulteriore assistenza.Speriamo di poter avere un'altra occasione per ospitarla e garantirle un soggiorno all'altezza delle sue aspettative. Cordiali saluti.Ellen Deboeck, General Manager

Dear Susan,Thank you for this kind review about your recent visit.We are delighted to hear that our central location contributed positively to your stay, making it convenient for you to explore and connect with the city. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the amenities provided met your expectations. Our team is dedicated to delivering the excellent service Hilton is known for, and your satisfaction is a testament to their efforts.Your kind words are greatly appreciated and serve as encouragement for all of us here at Hilton Brussels Grand Place.We all look forward to welcoming you back in the future.Kind regards,Ellen Deboeck, General Manager

Dear Mohit, Thank you very much for this kind review.We are delighted to hear that our central location provided the convenience you desired during your visit to Brussels. It's also wonderful to learn that the spaciousness of your room and the added convenience of a second bathroom met your family's needs effectively.While we are pleased with your positive comments, we have taken note of your ratings on cleanliness, condition, service, and amenities. We continuously strive to maintain our high standards and your feedback is instrumental for our ongoing efforts to enhance our guest experience.Rest assured, we are dedicated to ensuring that every aspect of your stay is up to our impeccable Hilton standards.We hope to see you again soon for another enjoyable experience.Best wishes,Ellen Deboeck, General Manager

Takuya様、この度はHilton Brussels Grand Placeをご利用いただきまして、ありがとうございました。便利な立地がお役に立ったようで嬉しく思います。夜間の騒音に関してご迷惑をおかけし申し訳ございません。当ホテルでは、二重窓を備え、静かなお部屋をご希望のお客様には耳栓もご用意しておりますが、都心の立地による騒音は避けがたい事情もございます。お部屋の清潔さやホテルの状態、そしてサービスにご満足いただけたようで幸いです。Hilton Brussels Grand Placeでは、快適なアメニティを提供し、お客様に満足いただけるよう努めております。またのお越しをお待ちしております。Ellen Deboeck, General Manager

Dear Oliver, Thank you for taking the time to share your review.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We are looking forward to welcoming you again. All the best!Ellen Deboeck, General Manager

Dear Emily,Thank you for sharing your review.We are delighted to hear that you found our hotel to be a comfortable and convenient choice, especially when it comes to train travel connectivity. Our team is committed to providing exceptional service, and it's gratifying to know that this was reflected during your stay. Furthermore, we are pleased that the amenities in your room met your expectations and contributed to a memorable experience. We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Joshua, Thank you for taking the time to share your review.We are thrilled to hear that our central location served you well during your travels, allowing for convenient exploration of Brussels' historic centre and easy access to local attractions and transport.Regarding your experience with the room maintenance, we sincerely regret any discomfort caused. Our guest rooms are designed to provide modern comfort and elegance, and we apologize if we fell short in this instance. While we offer a comprehensive array of room amenities, we understand the importance of the finer details such as washcloths, and we will certainly remind our housekeeping team to ensure all items are replenished consistently.We are delighted to learn of Solomon's exceptional service. Our staff takes pride in delivering Hilton's world-famous warm and attentive service, and it is heartening to know that Solomon's efforts significantly enhanced your experience with us.We appreciate your insights as they are essential in our ongoing efforts to provide an exceptional stay for all our guests. We hope to have the opportunity to welcome you again and provide a stay that not only meets but exceeds your expectations.We hope to have the opportunity to welcome you again.Best wishes,Ellen Deboeck, General Manager

Dear Carol,Thanks for this kind review.We're thrilled to hear you enjoyed the safe environment of our location and the variety our breakfast offers. It's also heartening to know our staff's friendliness contributed positively to your stay. Your commendation on room cleanliness and the overall condition of our hotel is greatly appreciated, and it reflects our team's dedication to maintaining the high Hilton standards.We hope your encounters with our array of amenities, including the complimentary Wi-Fi and ergonomic workspaces, enhanced your comfort during your time with us.We look forward to welcoming you again. Best regards,Ellen Deboeck, General Manager

Dear Ryota,Thank you very much for this kind review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,Ellen Deboeck, General Manager

Cher Monsieur,Nous sommes navrés que votre séjour n’ait pas été à la hauteur de vos attentes et nous aurions aimé en savoir plus sur votre déception. Sachez que le confort de nos hôtes est au cœur de nos priorités et que dans ce but, notre équipe est toujours à votre écoute sur place !Nous espérons vous revoir pour un meilleur sentiment.Bien cordialement,Ellen Deboeck, Directrice générale

Dear Sumi,Thank you for this positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Teresinha,Thank you for taking the time to share your experience with us.We are sorry that your time with us did not exceed your expectations and regret that you did not tell us a bit more about the issues which you may have faced. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action.We sincerely hope to welcome you back in the future for a more seamless and enjoyable stay. Warm regards,Ellen Deboeck, General Manager

Dear Sarah,It was a pleasure to receive this great review.We are thrilled to hear that you appreciated our hotel's excellent location and the cleanliness of our rooms. It is also gratifying to know that you found our room amenities to your satisfaction, reflecting our commitment to providing first-class amenities as part of the Hilton standard. We do take pride in maintaining our hotel to ensure a comfortable and enjoyable stay for all our guests.While you have rated our service and hotel condition slightly lower, we would like to assure you that our team is dedicated to delivering the warm and attentive service Hilton is known for. We are constantly looking for ways to enhance our guest experience and your feedback is invaluable in this pursuit.We look forward to welcoming you back on a future occasion. Best wishes,Ellen Deboeck, General Manager

Dear Mizuki, Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Ellen Deboeck, General Manager

Dear Anastasia,Thank you for taking the time to share your review.We are saddened to hear that your experience did not meet your expectations. We pride ourselves on maintaining the highest standards of cleanliness and service, so it is regrettable that you felt the condition of your room and the executive lounge were not up to par. We also understand the inconvenience of the deposit requirement and apologize for any misunderstanding. We are continuously working on improving our guest experiences, and your comments are an important part of this process. Rest assured, we are addressing the points you've raised to ensure that they are not indicative of the high-quality service we strive to provide.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Ellen Deboeck, General Manager

Cher Daniel,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau,Ellen Deboeck, General Manager