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Beoordelingen van Hotel du Vin & Bistro Birmingham

4 out of 5
Hotel du Vin & Bistro Birmingham
Church Street, Birmingham, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 420 van 874 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 874 beoordelingen" "
Gastenscore: 6 - Redelijk. 100 van 874 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 874 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 874 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Can't recommend this hotel enough
Extremely helpful staff, beautiful room, good service, excellent location. The only minor point was that I could not get the heater to zero so it was a bit warm in the room at night. Everything else was perfect.
1 nacht verbleven in november 2019
Reactie van HDV op 25 nov 2019
Thank you for your feedback!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie kamers, goed ontbijt, fijne plek in Birmingham
1 nacht verbleven in september 2019
Reactie van Corabeth Pearsall op 12 sep 2019
Dear Traveller, Thank you for the great review of your stay with us at HDV. The team here in Birmingham are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Corabeth Pearsall,Deputy General Manager

10/10 – Uitstekend

Ella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel in historisch pand
Het hotel ligt op een goede lokatie in het centrum. De kamers zijn niet genummerd, maar hebben namen. De koffie, thee faciliteiten en een gratis flesje water waardeer ik zeer. Daarnaast is er nog een minibar. Er is een klein ontbijtbuffet; verse toast en koffie/thee wordt geserveerd. Verder kun je van de kaart iets extra's bestellen (omelet, french toast, gekookt ei etc), maar daar moet je wel even op wachten. De sauna en stoombad waren heerlijk om even te relaxen. Het restaurant heeft een aardige kaart.
2 nachten verbleven in augustus 2019
Reactie van Corabeth Pearsall op 12 sep 2019
Dear Ella, Thank you for the great review of your stay with us at HDV. The team here in Birmingham are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Corabeth Pearsall,Deputy General Manager

10/10 – Uitstekend

Marloes, Utrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great hotel
Overall I had a lovely stay at this hotel. The bed was really comfortable, the room was spacious and clean. The bath tub could use a little more love, but everything else was perfect. Would love to come here again
2 nachten verbleven in oktober 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel in het stadscentrum
Fijn hotel midden in het stadscentrum. Typisch Engels Oud gebouw met het nodige comfort. Toch wel toe aan het opknappen van de buitenzijde van het gebouw, en het onderhoud plegen aan de badkamer.
Reactie van Tony and team op 8 jul 2017
Thank you for your feedback

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked a Deluxe room which was spacious and comfortable. Disappointed there was no fridge or safe in the room, but there was plenty of coffee/tea options (as with all hotels not enough milk) and biscuits/chocolates. Shower was big and water pressure good with plenty of hot water. We didn’t eat at the hotel as there were so many restaurants & cafes nearby. Within walking distance of shops and attractions. The staff at reception and in the bar were friendly and polite. Received a discount when parking at B4 car park about a 5 minute walk away. We would stay again if in Birmingham.
1 nacht verbleven in april 2024
Reactie van Fleur Brookes op 9 mei 2024
Dear Sarah,Thank you for your review, we are happy you enjoyed your stay with us.RegardsFleur

10/10 – Uitstekend

Debra

1 nacht verbleven in maart 2024
Reactie van Fleur Brookes op 24 apr 2024
Dear Debra,Thank you for your 5 star review.RegardsFleur

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First class hotel with great staff and facilities. Location superb.
1 nacht verbleven in maart 2024
Reactie van Fleur Brookes op 24 apr 2024
Dear David,Thank you for your great review, we hope to see you again very soon.Kind regardsFleur

10/10 – Uitstekend

elaine, Cartmel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel Du Vin is well located for shopping and restaurants. It has an excellent breakfast selection (we didnt dine in the evening so cannot comment). Staff were friendly, polite and knowlegeable.
2 nachten verbleven in maart 2024
Reactie van Fleur op 24 mrt 2024
Dear Elaine, Thank you for your great review, we look forward to welcoming you back in the future. Kind regards

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay in this wonderful hotel the suite was amazing and the bathroom was the best I’d ever seen in uk close to all the restaurants and would recommend to anyone
1 nacht verbleven in februari 2024
Reactie van Fleur op 2 mrt 2024
Dear Paul,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Fleur op 2 mrt 2024
Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards,

8/10 – Goed

Jayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed in a suite. Really special and lovely
1 nacht verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Jayne,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

6/10 – Redelijk

Ben

Zakenreiziger
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Trading on former glories
Feels a little bit tired now. Could do with a redecoration and some investment in the little luxuries that the room rate warrants. No mini bar in the room. Not even a bottle of water. Used to be a great hotel chain but now not worth the price tag now.
1 nacht verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Ben,Thank you for your feedback, we will take this up with the team. Kind regards

10/10 – Uitstekend

Sam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Sam, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 – Uitstekend

bryan

1 nacht verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Bryan, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Classy, comfortable and reliable
As you come to expect from Hotel Du Vin, the welcoming and attentive staff make the experience. Walking into the room you already feel like you’re in a special place, and our room didn’t disappoint. Very comfortable, well appointed and classical style. The only slight gripe was that our bathroom with roll top bath and walk through shower was a little cold - but when we casually mentioned this to the staff to suggest they check the heating, they struck off the drinks we had charged to our room as an apology, which was very unexpected.
1 nacht verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Jack,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

8/10 – Goed

Allan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay
We did enjoy the stay at the hotel with friendly and efficient staff. The bed was a little uncomfortable as it was not level.
2 nachten verbleven in januari 2024
Reactie van Fleur op 2 mrt 2024
Dear Allan,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

4/10 – Matig

Paul

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Arrived at 2.45pm for a 3pm check in. Room was not ready had a a drink in the bar tried to check in again at 3.15 Room still not ready. Having a dinner appointment at 3.30pm elsewhere meant we could not change and freshen up for this appointment. Arrived back to the hotel at 5pm room still not ready. I had booked a signature suite not a standard room and expected a little more effort be made to get the room ready. Eventually got in to the room at 5.15pm. Although the hotel is very nice the service is very poor no reason given to why the room was not ready. The grand hotel just up the road eclipses the service received at this hotel.
1 nacht verbleven in december 2023
Reactie van Fleur op 2 mrt 2024
Dear Paul, Thank you for your feedback, we will take this up with the team. Kind regards

2/10 – Ontzettend slecht

Stuart

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in december 2023

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Simon

1 nacht verbleven in december 2023

8/10 – Goed

David

The hotel staff are friendly. The bar is superb. Breakfast is very good. The communal areas are smart. However our bedroom and bathroom was very tired. The shower would not get hot just warm. The TV is too low to watch in bed. The bed was extremely comfortable.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Ellen

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

William

Reisde met partner
Positief: Netheid, voorzieningen
Service at reception on arrival was poor. Room looked OK at first glance but for a "deluxe" room amenities limited. Room was starting to show it's age. Cold no matter what you changed heating to. Traffic noise too loud and was woken up by it throughout the night. Music was blaring from somewhere and bass vibration was felt until 5am. Couldn't work out if private function in hotel bar or from another room. Service in restaurant was terrible.
1 nacht verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear William,We regret the inconveniences you faced during your stay. We apologize for the shortcomings in reception service, room amenities, comfort, and disturbances. The restaurant service doesn't meet our standards, and we'll address this. Your feedback is valuable, and we'll strive to improve for your next visit.

8/10 – Goed

Kellie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear KellieThank you for your great review, we look forward to welcoming you back to hotel du vin Birmingham.Kind regardsFleur.

10/10 – Uitstekend

Karen

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious stay at Hotel du Vin. We stayed in a Classic room and were impressed with the comfort of the bed and the quality of the tea/coffee and toiletries. The hotel is located in a really nice part of Birmingham whilst being a quick walk from everything you need. Only thing missing from the room was a small fridge but the robes, slippers and Nespresso machine made up for this.
1 nacht verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear Karen,Thank you for choosing Hotel du Vin. We're delighted you enjoyed your stay in our Classic room, found the bed comfortable, and appreciated the quality amenities provided. Your feedback about the missing fridge is noted, but we're glad the robes, slippers, and Nespresso machine added to your experience.

6/10 – Redelijk

karen

Positief: Netheid, personeel en service
Overnight stay in Birmingham
Room was pokey and dark, space was so tight, the wardrobe door could not be opened fully to access the tea and coffee making facilities. No fridge, air con. Didn’t work, heated towel rail didn’t work, bedside lamp didn’t work. Nice toiletries, but nailed to the wall . Service in the bar was good, didn’t eat at hotel, so can’t comment .
1 nacht verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear Karen,We appreciate your recent stay at our hotel. We apologize for the inconveniences encountered with the room size, lighting, and difficulties accessing amenities. Rest assured, we'll promptly address the issues with the wardrobe, lack of a fridge, non-functional air conditioning, heated towel rail, and bedside lamp to ensure a more comfortable stay for our guests.We're pleased to hear about the positive experience with the bar service and the quality of the toiletries provided. Should you choose to dine with us in the future, we're eager to offer an exceptional dining experience that complements our service standards.Thank you for your valuable feedback, which helps us enhance our guests' experiences.

6/10 – Redelijk

Detelina

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite we booked was dark and didn't look as it did in the pictures. The air conditioner didn't work, and despite that, there was non-stop noise coming from it. During the room cleaning, the housekeepers threw our clothes on the floor. However, the location is great - close to nice restaurants and a shopping area.
3 nachten verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear Detelina,We apologize for the issues with the suite, including the discrepancies from the images, the malfunctioning air conditioner, and the disturbance caused by noise. We're sorry for the inconvenience during housekeeping. Nonetheless, we're glad you appreciated our hotel's great location near restaurants and shopping areas.Your feedback is valuable, and we'll work on improvements for your next visit.

10/10 – Uitstekend

Lillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great characterful room, brilliant staff and a lovely breakfast. Will definitely be going again.
1 nacht verbleven in november 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Andy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The most comfiest bed ever!
Lovely one night stay, with the comfiest bed ever! friendly staff and nicely decorated. Would stay again.
1 nacht verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear Andy,Thank you for your kind feedback! We're thrilled to hear that you had a lovely one-night stay and found our bed incredibly comfortable. It's delightful to know that you appreciated the friendly staff and our hotel's decor. We look forward to welcoming you back for another enjoyable stay!

8/10 – Goed

Debbie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was fine, but the bteakfast was a little disappointing; the jot playe was good, but we kept having to ask for refills for milk, for pastries etc....on borh mornings!
2 nachten verbleven in november 2023
Reactie van Fleur op 3 dec 2023
Dear Debbie,Thank you for sharing your feedback with us. We're glad to hear that you found the room satisfactory. However, we apologize for the disappointment with the breakfast experience, particularly regarding the need to request refills for milk and pastries on both mornings. We appreciate your comments, and we'll address this with our breakfast service team to ensure a better experience for our guests in the future.We hope to have the opportunity to provide you with an improved breakfast during your next stay.

8/10 – Goed

Natasha

1 nacht verbleven in november 2023
Reactie van Fleur op 5 nov 2023
Dear Natasha,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

8/10 – Goed

Gail

3 nachten verbleven in oktober 2023

4/10 – Matig

Diane

Negatief: Staat van de accommodatie en faciliteiten
Not luxury, barely adequate
Room tired, e.g.toilet stained, fridge didn't work, broken chair. Biggest issue was heating - sudden extremely loud noise started (sounded like a helicopter landing). Called reception and asked for new room, told that maintenance would come and bleed radiators. Solved issue for only half an hour, then the noise started again. We were then given a different room which was okay until 7.30am next morning when the same heating noise from a neighbouring room woke us up. So disappointed, and not even a gesture as an apology.
1 nacht verbleven in oktober 2023
Reactie van Fleur op 5 nov 2023
Dear Diane,We are sorry to hear the problems you had during your stay.We look into your feedback and take it up with the team.Kind regardsFleur

6/10 – Redelijk

Sebastian

Reisde met partner
Positief: Voorzieningen
Great location of this 4-star-hotel cannot hide the fact that renovation is needed.
1 nacht verbleven in oktober 2023
Reactie van Fleur op 2 nov 2023
Dear Sebastian,Thank you for your review, we do hope you will try us again in the future.Kind regardsFleur

8/10 – Goed

Sarbjit

1 nacht verbleven in oktober 2023
Reactie van Fleur op 2 nov 2023
Dear Sarbjit,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

6/10 – Redelijk

Patricia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Staff were excellent. Service at dinner and breakfast poor due to lack of staff
1 nacht verbleven in oktober 2023
Reactie van Fleur Brookes op 2 nov 2023
Dear Patricia,Thank you for your review, i hope you will consider trying us again.Kind regardsFleur

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in oktober 2023
Reactie van Fleur Brookes op 13 okt 2023
Dear Richard,Thank you for your great review, we love to hear you had a great stay with us.We hope to welcome you back soon.Kind regardsFleur Brookes

6/10 – Redelijk

Steve

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Fleur Brookes op 13 okt 2023
Dear Steve,Thank you for your review, we hope you will consider staying with us again in the future.Fleur BrookesOperations Manager

10/10 – Uitstekend

Emma

Reactie van Fleur op 29 okt 2023
Thank you for your review, I am pleased to see you enjoyed our facilities and we look forward to seeing you again soon. Kind regards

8/10 – Goed

Sikander

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, breakfast cooked to order. Beautiful building and decor. However bed uncomfortable, mattress sagging in middle.
1 nacht verbleven in september 2023
Reactie van Fleur Brookes op 1 okt 2023
Dear Sikander,It's great to hear you had a great stay, will will address the sagging bed with our maintenance team.Kind regardsFleur BrookesOperations Manger

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Fleur Brookes op 1 okt 2023
Dear RichardThank you for your great review.Kind RegardsFleur BrookesOperations Manager

10/10 – Uitstekend

Christopher, Atherstone

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a beautiful hotel. The spa needs to return. Room was huge but stains on the carpet and around the air conditioning units On the ceilings. Also the blinds don’t cover the windows fully so to light in a morning. Beautiful huge comfy bed and wonderful shower.
1 nacht verbleven in augustus 2023
Reactie van Fleur Brookes op 1 okt 2023
Dear Christopher,Thank you for the the good review, we will get our team to address the issues you have raised in your review.Kind regardsFleur Brookes

10/10 – Uitstekend

James

1 nacht verbleven in augustus 2023
Reactie van DGM op 31 aug 2023
Dear James, Thank you for the ten out ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van DGM op 31 aug 2023
Dear John, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 – Uitstekend

Gillan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cute little boutique hotel.
This is a charming and comfy hotel in central Birmingham. The rooms are clean, well kept, and comfy. The staff is wonderful and helpful. I will absolutely stay again the next time I come to Birmingham.
2 nachten verbleven in augustus 2023
Reactie van DGM op 31 aug 2023
Dear Gillian, Thank you for the ten out of ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La seule problème est la placement de la toilette dans la salle de bains. Il fallait se positionner à l’angle à cause d’aucune espace pour les jambes.
1 nacht verbleven in augustus 2023
Reactie van DGM op 10 aug 2023
Dear Traveller, Thank you for the Ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager