We arrived before check in and were happy and fully expecting to put our bags in storage. The gentleman at the front desk was very kind, friendly and helpful. After we used the communal toilets in reception downstairs, which were pretty spacious and very clean, the receptionist had arranged for us to be let in our room early rather than store our bags. He was very informative and maintained a smile throughout which was lovely. Our room was well cleaned, including the en-suite we booked. Although the service, rooms, and cleanliness were brilliant, the walls are thin and so if struggle to sleep, bring earplugs like we did.
Overall a really pleasant first experience in a hostel - I’d do it again! Thank you!