Buiten dineren

Beoordelingen van INNSiDE by Melia Barcelona Apolo

4 out of 5
INNSiDE by Melia Barcelona Apolo
Avinguda del Paral.lel, 57-59, Barcelona, Barcelona

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 298 van 410 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 410 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 410 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 410 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 410 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

bart

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ok
4 nachten verbleven in januari 2024
Reactie van Belén Sánchez, Guest Relations Manager op 26 jan 2024
Dear Bart,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We would love to have you return in the future.All the best,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Recep Hilmi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean, the staff was friendly. And the location is also amazing!
3 nachten verbleven in juni 2023
Reactie van Belén Sánchez, Guest Relations Manager op 7 jul 2023
Dear Recep Hilmi,Thank you for this high rating.We are delighted to hear that our hotel met your expectations and that you appreciated our convenient location and high standards. We would also like to take this opportunity to express thanks of the entire team for your kind words.We look forward to seeing you again soon.Cheers,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Yurislaidis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Elmer, Miami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and friendly staff
3 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 mei 2024
Dear Elmer,Thank you for such a great review.We're absolutely thrilled to hear you found our location convenient and our staff friendly – they're truly the heart of our hotel! Rest assured, we're committed to providing thoughtful touches to the everyday essentials and ensuring your stay is enveloped in comfort. We're delighted you noticed the intricate details we've woven into our room amenities, aiming to enrich every stay with a touch of local culture. While our hotel condition gleamed at its best for you, we're also making smart changes to keep our ecological footprint light, and we're glad it resonated with you. Should your adventures bring you back, remember that an array of organic and healthy drinks await in your minibar, because no need to ask, no need to go thirsty!We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Dayana, miami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Elizabeth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Adrianne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is clean, beautiful, confortable, well located, nice staff, good food.
2 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 mei 2024
Dear Adrianne,Thank you for such a positive review.We're over the moon to hear that our hotel tickled your fancy with its cleanliness, beauty, and cosy nooks, and that our location hit the sweet spot for your Barcelona adventure. A tip of the hat for noting our team's dedication to service with a smile and our scrumptious food that left a good taste in your mouth. Sometimes, the stars align just right, and we're thrilled that was the case during your stay!It would be our pleasure to have you return on another occasion. Very best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Katherine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, metro is close by and goes directly to Sagrada Familia.
1 nacht verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 mei 2024
Dear Katherine,Thank you for such a positive review.We're over the moon to hear that our hotel tickled your fancy, with the metro whisking you away to the architectural marvel that is Sagrada Familia! It's thrilling to know that the room cleanliness, hotel condition, service, and amenities all scored top marks in your book. Our team takes great pride in ensuring each corner of our urban retreat enriches every stay, from the organic and healthy drinks waiting in your minibar to the delicately designed rooms ensuring you make the most of your stay. And let's not forget, our experts-curated events are just waiting to add a dash of local culture to your Barcelona adventure!It would be our pleasure to have you return on another occasion. Very best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

8/10 – Goed

Jody, Garland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area is kinda of sketchy with petty thief’s, porn shops across the street, limited dining close by and a 10 min walk to Las Ramblas. Hotel was nice, clean and modern, staff were excellent hotel breakfast was just ok, might be better off going somewhere else local, but there was a good variety of breakfast options @ the hotel buffet
2 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 22 mei 2024
Dear Jody, Thank you for taking the time to review your stay.We're thrilled you found our hotel to be a modern oasis with a team that sparkled with excellence, much like the twinkling stars above our charming city! It's fantastic to hear that our buffet spread tantalized your taste buds, even if you're curious to explore local bites. As for the eclectic vibrancy of the neighborhood, it's part of the city's rich tapestry, though we understand it may not be everyone's cup of tea. Rest assured, the peaceful cocoon of our delicately designed rooms is always ready to welcome you back from your urban adventures. And yes, while our breakfast aims to delight, we appreciate your candid thoughts and are always exploring ways to make that first meal of the day even more satisfying. Remember, Stay Curious, for every corner in Barcelona has a story to tell!We are looking forward to welcoming you again. All the best!Belén Sánchez, Guest Relations Manager

8/10 – Goed

Fatma

Positief: Netheid, personeel en service
Couple stay for 3 nights. Everything was great (great location, very accessible, clean and comfortable rooms..) However, it was raining very early in the morning at one day and because of the roof metallic installations, the noise was extreme! We were awake at 4AM because of the noise and couldn’t sleep again until the rain stopped at 10AM. I believe the hotel team should revisit having these installations nearby rooms.. we noticed that we weren’t the only ones having this problem. Rooms near these installations should maybe have Better sound insulation? But except that problem, everything was amazing!
3 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 22 mei 2024
Dear Fatma, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear you enjoyed the prime location, accessibility, and the coziness of our rooms! It's always our pleasure to provide those thoughtful touches to the everyday essentials. On the flip side, we're sorry to hear about the early morning serenade courtesy of the rain and our roof installations. While our rooms are designed for tranquility, it seems that Mother Nature had her own plans. We'll certainly look into your suggestion for better sound insulation in those areas. Thank you for bringing it to our attention and rest assured, we aim for your next stay to be accompanied by nothing but the sweetest dreams!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Derek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for one night before going on our first mediterranean cruise, staff were so friendly and professional. On arrival they gave us a free upgrade to our room, which was amazing. They organised a taxi for the next day to take us to the port. I would recommend this hotel to family and friends
1 nacht verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Derek,Thank you for such a great review.We're over the moon to hear that you embarked on your Mediterranean adventure with a stay at our hotel, and our team's friendliness and professionalism shone through! How delightful that the surprise room upgrade added a splash of extra joy to your experience. Our concierge team is thrilled their taxi-organizing skills hit the mark for your seamless journey to the port. Remember, whether you're here for a quick stop or a leisurely exploration, our art-filled corners and cozy Open Living Lounges await to enrich every stay with a dash of local culture.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Andrzej

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff ,really nice rooms as well
2 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 mei 2024
Dear Andrzej,Thank you for such a great review.We're over the moon to hear that our staff's friendliness and the room's charm hit the mark for you! Thank you for spotlighting our team's efforts and the pristine condition of our accommodations - it's music to our ears. Our carefully curated amenities are like hidden treasures, and we're thrilled they enhanced your stay. Each room is indeed a canvas, showcasing the vibrant spirit of local artists, and it seems you've had a taste of that creative bliss. Remember, our door is always open for another chapter in your travel tales!We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Jacques

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Malcolm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel is fantastic - rooms and communal facilities are modern, clean and well equipped. The staff are professional, friendly and helpful. The choice and quality of food for breakfast is possibly the best I've ever experenced at a hotel. The terrace outside the breakfast room is also used as a bar/diner in the evening and is a very pleasant, quiet space in a busy city. The Hotel is well connected to public transport with two metro lines, the Monjuic Funicular and a bus stop directly outside the Hotel allowing easy access to Pz Espanya and Catalunya (for Airport and Tourist buses), and the key sights (e.g. Sagrada Familia, Casa Batllo, Montjuic) in less than 15 minutes. The Port and La Rambla are within walking distance. Until the last evening of our stay, I would have given a 10/10 review. Sadly, during dinner at a nearby restaurant my mobile phone was stolen. The support and advice from the Hotel staff was great. Tourists are warned about the risks of pickpockets in La Rambla. In reality this is a problem everywhere in Barcelona according to Local Police - and particularly Raval and Paral-lel where the hotel is situated. In summary, if you're prepared to accept the risks to visit the unique sites of Barcelona I thoroughly recommend INNSIDE Apolo. Personally, until the police get control of petty crime and risks to tourists i will give Barcelona a miss and visit 'safer' cities in Spain (with equally unique sights to visit) like Valencia.
3 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Malcolm,Thank you for such a great review.We're over the moon to hear that our modern vibes and professional team hit the mark for you! Thank you for singing praises about our breakfast; it's truly a feast fit for a king, and we're tickled pink that it topped your chart of hotel breakfast experiences. Our terrace does indeed transform into a serene sanctuary come evening, offering a slice of tranquility in our bustling metropolis.While we're glad our locale's connectivity served you well, we're truly sorry to hear about the incident during your last evening. It's a reminder that while Barcelona brims with beauty, being street-smart is key. We're heartened that our team could provide support, embodying our ethos of being there when you need us most.Your kind words about the INNSiDE Apolo experience warm our hearts, and we're thrilled that we could make your Barcelona journey memorable. Stay Curious, explore the undiscovered, and dive into the cultural tapestry that makes our city so vibrant.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

4/10 – Matig

Shannon

Reisde met familie
Negatief: Personeel en service, voorzieningen
The room was so hot and when I called down to request the AC to be fixed, nobody came up. Was an inconvenient location because it was hard to get a taxi
3 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Shannon,Thank you for taking the time to share your review.We're thrilled to hear you've taken a moment to share your experience with us, and we're eager to dive into your insights. It's disheartening to hear about the temperature hiccup in your room; rest assured, our individually controlled air conditioning is usually a breeze of relief for our guests. We're puzzled that a taxi seemed elusive, as our central location is typically a hub of convenience with public transport at our doorstep. We take your comfort seriously and have sprinkled thoughtful touches to the everyday essentials throughout our hotel to ensure a delightful stay. Our team is always on standby to ensure everything goes smoothly, and we apologize if we missed the mark this time.We hope to be able to welcome you back for an improved stay.Kind regards,Belén Sánchez, Guest Relations Manager

2/10 – Ontzettend slecht

Dalia

Reisde met een groep, Reisde met partner
Negatief: Personeel en service
Zero service. Not even basic service that you can get in a one Star hotel. Starting from carrying ur own bags to coming down in the middle of the night for water, to the attitude and complete rudeness of the staff and if u are frustrated from their lack of professionalism and service they simply tell u go find somewhere else. I have never in my life paid money to be mistreated. I chose the hotel in the beginning because the rating was wonderful though it was a four-star hotel, not five star as I normally would go for, but I thought the location was convenient and as long as the service is wonderful that’s all I care about to be shocked upon arrival that I need to carry my bags on my own zero help or concierge service everything is almost self service . They simply just take money for the room and everything else you have to do yourself Even if you wake up early and you want to have your coffee in the room, they will ask you to come down and carry it yourself. Honestly, it Was a waste of money and complete frustration. On top of that The rudeness and the attitude that question answering you, we don’t work for you. I’m sorry if you don’t want to work for me don’t take my money. Simply any traveler, specially ones who are going on a vacation they will be only looking forward to relaxation and a great service. And don’t you dare forget your key because it will be an interrogation with request of all your documents ignoring that they are in the room that you don’t have a key for
10 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Dalia, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear our prime location served you well, providing a convenient base for your adventures in Barcelona. Our cultural offerings, with art in every corner, are designed to enrich every stay, and it sounds like you appreciated the creative vibe! On the flip side, it seems we've missed the mark on a few things. While our hotel isn't equipped with a concierge, our team is always eager to lend a helping hand with bags or a refreshment. It's a pity we seemed to have slipped up this time. Remember, free soft drinks await in your minibar, and we're always here to ensure you're never parched. We're all about those thoughtful touches to the everyday essentials. As for the key mishap, it's a rare hiccup in our quest to keep your stay secure, but we'll take it as a cue to ensure smooth sailing hereafter. Stay Curious, and let's turn any frown upside down!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

2/10 – Ontzettend slecht

April

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
To me, the staff were not welcoming of persons of color. We were invisible to them. Our experience was not a good one!
1 nacht verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear April,Thank you for taking the time to share your review.Thank you for your kind words about our room cleanliness, it's sparkling to hear that our commitment to a spotless stay shines through! Our hotel recently underwent a chic renovation, dressing every nook in artful finesse. It's disappointing to hear that our service didn't meet your expectations. While we're all about playful banter and a whimsical stay, it seems we missed the mark during your visit. Rest assured, we're all about inclusivity and making every guest feel seen and valued. Your experience is far from the standard we strive for, and we are earnestly looking into it.We hope to be able to welcome you back for an improved stay.Kind regards,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Mae

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located for everything we wanted to do!
2 nachten verbleven in maart 2024
Reactie van Belén Sánchez, Guest Relations Manager op 10 mei 2024
Dear Mae, We would like to thank you for this review about your recent experience in our hotel.Your enthusiasm shines brighter than the Barcelona sun! We're thrilled that our central location served as the perfect launchpad for your adventures. Our team is over the moon knowing that the cleanliness, condition, service, and amenities of our hotel hit the mark for you. It's music to our ears to hear that everything was 100% satisfactory – that's the tune we love to play by! Remember, next time you're exploring the heart of Barcelona's vibrant culture, our charming terrace awaits for a tranquil escape under the stars, and our rooms with Chromecast technology are ready to offer those thoughtful touches to your everyday essentials. Stay Curious!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Daniela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing night! The agents were lovely and made us feel at home! The hotel was clean and it location was ideal. We will go back ❤️
1 nacht verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 10 mei 2024
Dear Daniela,Thank you for such a positive review.Your words are like a fresh breeze on our urban terrace, and it's heartwarming to know you found our abode clean and ideally located for your adventures. We're thrilled to pieces that our agents rolled out the red carpet for you, making you feel right at home. It's guests like you that fill our charming hotel with laughter and our art-infused corners with even more life. Remember, those free soft drinks in your minibar are waiting to toast to your next visit!It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

joyce

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room very clean.
1 nacht verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 10 mei 2024
Dear Joyce,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

8/10 – Goed

Nazanin

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The hotel was well maintained, modern style and clean. Room was spacious the beds were large and confy! The only problem was the neighborhood that wasn’t safe and clean.
6 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 10 mei 2024
Dear Nazan, We would like to thank you for this review about your recent experience in our hotel.Thank you for highlighting the modern style and cleanliness of our hotel, as well as the spacious and comfortable beds that add thoughtful touches to the everyday essentials. It's music to our ears that you experienced the delight of our delicately designed rooms. We also appreciate your candid feedback on the surrounding neighborhood. While we strive to offer an oasis of comfort, we understand that urban adventures sometimes come with vibrant street life. Remember, our team is always on hand to ensure you feel safe and to guide you to the serene spots in the city. And when it's time to retreat, our superior rooms await, enveloping you in art and quietude, allowing you to Stay Curious safely within our walls.We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Jasmine Sara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was wonderful, staff was very polite and helpful. The hotel is in a great location and a walkable distance from the beach and gothic quarter. Highlight recommend and will definitely return. The hotel also has its own taxi stand.
3 nachten verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Jasmine Sara,Thank you for such a positive review.We're absolutely thrilled to hear that your stay with us was a delightful experience! It's wonderful to know that our team's dedication to service left a lasting impression on you. We strive to be a beacon of hospitality, and your commendation is music to our ears. Reveling in the fact that our prime location offered you the convenience of beach strolls and Gothic Quarter discoveries adds a spring to our step. However, I must clarify, while we don't have our own taxi stand, the ease of getting around the city from our doorstep is something we're quite proud of! So, Stay Curious and explore to your heart's content when you return.It would be our pleasure to have you return on another occasion. Very best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Mrinal

5 nachten verbleven in april 2024

8/10 – Goed

Rosanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good experience
1 nacht verbleven in mei 2024
Reactie van Belén Sánchez, Guest Relations Manager op 28 mei 2024
Dear Rosanna,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Gwyneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were incredible! So friendly and helpful . Hotel is spotless. They have the most fantastic club sandwich! Which we r buoyed through room service . Great hotel !
3 nachten verbleven in mei 2024

8/10 – Goed

Mitchel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrific hotel. Great location. But….DO NOT take a street view room 😀. You’re gonna want to sleep at night. BCN folks know how to paaaarty - even at 4:40am !!! That aside, breakfast 10/10. Close to Rambla. Walking distance for our 65 y. o. legs wasn’t a problem. Enjoy !
3 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 14 mei 2024
Dear Mitchel, Thank you for taking the time to review your stay.For your next visit, consider letting us surprise you with a room that not only promises silence but also those thoughtful touches to the everyday essentials. We're all about ensuring that your stay is as comfortable and enjoyable as possible. And speaking of enjoyment, our location is indeed perfect for embracing the heartbeat of Barcelona and uncovering its cultural treasures. Stay Curious and let us guide you to the hidden gems that enrich every stay.We are looking forward to welcoming you again. All the best!Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Francis Estrella

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Lorie, Kelowna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 14 mei 2024
Dear Lorie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

8/10 – Goed

Claire

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024

10/10 – Uitstekend

Florence

1 nacht verbleven in april 2024

4/10 – Matig

Peter

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We liked the hotel, and would have come back apart from two things. The first is the air-conditioning in the room, this was preset at 19 C and we could not change this. As it was cold outside during our stay in April, our room was cold at night and we found it uncomfortable The second issue is that there is a nightclub on the other side of the block in which the hotel is situated. People were coming out of this club and walking down the side street underneath our bedroom window and shouting and generally being noisy till around 2.30 in the morning , which meant that we could not sleep.
3 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 29 apr 2024
Dear Peter,Thank you for taking the time to review your stay.We are sorry to hear of the issues which you faced with the air conditioning system and the outside noise and regret that you had not made us aware of this while on-site so we could have given you an inmediate solution.Our team members are always on hand to assist you with anything you may require to ensure your stay is one of comfort.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Belén Sánchez, Guest Relations Manager

8/10 – Goed

Anne, Sutton West

1 nacht verbleven in april 2024

10/10 – Uitstekend

Hannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get around from this location
2 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 apr 2024
Dear Hannah,Thank you for such a positive review.We're absolutely thrilled to hear you found our location perfect for exploring Barcelona! Isn't it wonderful to have the city's treasures just a hop, skip, and a jump away? Our housekeeping team is beaming with pride knowing that their dedication to cleanliness has earned a perfect score in your books. And when it comes to service, our team's aim is to make sure every guest feels like royalty – looks like we hit the mark with you! We love to share the charm of our city with vibrant souls like yours, so it's fantastic that you've felt the beat of Barcelona's heart during your stay.It would be a pleasure to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

James, Washington Crossing

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, would use again
1 nacht verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 apr 2024
Dear James,Thank you for such a great review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

8/10 – Goed

Cleary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel but AC was broken and took a long time to fix. It was the first hot weekend of the year and we were dying!
2 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 27 apr 2024
Dear Guest, Thank you for reviewing your recent experience.We're absolutely thrilled that you found our room cleanliness and service to be spot on! It's the little details like our 300-thread-count sheets and Dreammaker mattress that make all the difference, isn't it? And our team is beaming knowing we hit the mark with our hospitality. Now, about that pesky AC – it's usually chillier than a penguin's picnic around here! We're truly sorry for the unexpected warmth you experienced. Despite our recent renovations, it seems the AC wanted to sneak in its own version of a 'hot weekend'. We've taken your feedback to heart and are keeping a close eye on those temperature tamers to ensure they're ready for action when needed.We are hoping to welcome you back in the future. All the best.Belén Sánchez, Guest Relations Manager

8/10 – Goed

Mustafa

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, very busy hotel though
2 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 23 apr 2024
Dear Mustafa,Thank you for such a great review.We're absolutely delighted that our hotel's cleanliness and condition struck a chord with you - it's like music to our ears! It seems you've had a taste of our 'thoughtful touches to the everyday essentials'. However, it sounds like our service tempo didn't quite match the rest of your symphony, and for that, we're truly sorry. On another note, we're thrilled that the room amenities hit many right notes, and we're always tuning up to ensure every guest experience is pitch-perfect. Remember, our team is like a band, always ready to jam and improve the rhythm of your stay.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice lobby, kind and helpful staff. Clise to buss and train. Large clean room
2 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 20 apr 2024
Dear David,Thank you for such a great review.We're tickled pink to hear that our lobby struck a chord with you and that our staff's helpfulness hit all the right notes! It's music to our ears that our location proved to be a symphony of convenience for your ventures by bus and train. And bravo for the standing ovation to your large, clean room - our housekeeping team performs daily encores to ensure every stay is spotless. We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

heather

Reisde met partner
Positief: Netheid, personeel en service
This property is very noisy, we had a connecting room and could hear every single noise our neighbor made. Including her sneezing, coughing, cell phone pinging all night. We were on our honeymoon and did not feel comfortable with how thin the walls were. Not sure why they placed us in a connecting room when we advised we were on our honeymoon and looking for a quiet room. We even paid an additional $30 to check in early.
2 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 20 apr 2024
Dear Heather, We would like to thank you for this review about your recent experience in our hotel.Thank you for sharing your experience; your glowing remarks on room cleanliness truly brighten our day! We're thrilled to know we hit the mark there. Now, let's chat about that unwelcome symphony of sneezes and pings you encountered. While we pride ourselves on our soundproofed rooms, it seems the sneaky sounds found a way through. Our team is all ears for these notes, and we're keen to ensure your next visit is as silent as a secret. Imagine a getaway wrapped in the tranquility you sought for your honeymoon - we're on it! And as for that early check-in, consider it a prelude to your adventure, with a thoughtful touch to ensure you could dive into Barcelona's wonders, pronto!We hope to welcome you back. Best wishes,Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Zane

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean and accessible. The staff were all excellent, very friendly and helpful.
3 nachten verbleven in april 2024
Reactie van Belén Sánchez, Guest Relations Manager op 20 apr 2024
Dear Zane,Thank you for such a great review.Your words brighten our hallways more than our newly installed LED lights! We're over the moon knowing that the cleanliness hit the mark of perfection and that you found our hotel so accessible. Our team is doing a little happy dance after reading your compliments on their friendliness and helpfulness—service with a smile is our secret ingredient! It's thrilling to see that our thoughtful touches to the everyday essentials in the room, from the soft drinks to the USB chargers, didn't go unnoticed. We're so glad they added that extra sparkle to your stay.It's guests like you, Zane, that make our hotel more than just a place to stay, but a place to be delighted and inspired.We look forward to welcoming you back on a future occasion. Best wishes,Belén Sánchez, Guest Relations Manager

6/10 – Redelijk

Elif

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Lourdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall experience and this hotel smells amazing lmaoo
4 nachten verbleven in februari 2024
Reactie van Belén Sánchez, Guest Relations Manager op 15 apr 2024
Hey, Lourdes! We're over the moon with your brilliant review. Thanks for your kind words!We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We are also pleased to hear that you appreciated our hotel's design and smell concept.We can't wait to see you back.Take care,Belén Sánchez, Guest Relations Manager

8/10 – Goed

luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Laurentiu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
8 nachten verbleven in maart 2024
Reactie van Belén Sánchez, Guest Relations Manager op 15 apr 2024
Apreciado Laurențiu,Muchísimas gracias por valorar tu reciente estancia en nuestro hotel. Nos alegra saber que has disfrutado de tu estancia y te agradecemos muchísimo la especial mención que has reflejado en tu reseña sobre la calidad del servicio recibido. Nuestro único objetivo es lograr que, entre nosotros, nuestros huéspedes se sientan como en casa. Es genial haberlo conseguido en tu caso.Sólo nos queda darte las gracias por tu confianza y esperar con ilusión su regreso en próximas ocasiones.¡Gracias de corazón por recomendarnos a los demás viajeros y ojalá pronto podamos teneros de nuevo con nosotros! ¡Que todo os vaya genial!Belén Sánchez, Guest Relations Manager

10/10 – Uitstekend

Alain, Montreal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ava

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Sohiela

4 nachten verbleven in maart 2024

10/10 – Uitstekend

Ava

1 nacht verbleven in april 2024