Isla Caja De Muertos: Strandvakanties

I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and I would not recommend this hotel to anyone. One star!

Great hotel in the heart of it all. Very pleasant office staff who were very welcoming. Would definitely stay here again. Rooms were plenty big and gave the kids and I everything we needed. Thanks for making our trip memorable.

There was a long line and no agents working at any of the check in stations when I arrived. I was told my room was going through "final inspection" when I checked in, but then waited over 2 hours for my room. The bellman yelled at me when I called to ask to have my suitcase delivered to my room, and I was double charged for the room. So the stay was overall not at all what I expected compared to the last time I stayed at the Fairmont a year ago. It was a complete disappointment.

Great location!

Everything was great. Staff was very attentive and helpful.

There was a long line and no agents working at any of the check in stations when I arrived. I was told my room was going through "final inspection" when I checked in, but then waited over 2 hours for my room. The bellman yelled at me when I called to ask to have my suitcase delivered to my room, and I was double charged for the room. So the stay was overall not at all what I expected compared to the last time I stayed at the Fairmont a year ago. It was a complete disappointment.