Riviera Nayarit: Romantische vakanties

Buenísimo. La comida deliciosa, la playa de lo mejor y excelente servicio

I learned booking through expedia that you have your own support staff that you can text for questions and service using the WhatsApp at this hotel. Alex was very helpful

Fiesta Americana Riviera Nayarit was definitely underwhelming, as I had come to expect based on previous experiences with Fiesta Americana and other hotel chains. I expected to arrive in a very nice, modern, property. It was nothing like that. Elevators were old (my girlfriend actually got stuck on a trip to our room) as was the room we stayed in. It still had one of those old school air fresheners; the room was fresh but not super fresh. It had 2 ventilators, 1 was not working. The TV was not a smart TV, it was very old. Same for the jacuzzi. Also, even though restaurants and food were super, some of them were never open. In other hotels all restaurants are available so you can choose what you want to eat, here it was Mexican one night, Italian the next and so on, my girlfriend and I were never able to try Japanese as the restaurant didn't open on the 4 days we stayed. Pools were OK, bars were OK. 5/10

Love at first sight The sound of the waves, the smell of the sea, the warm sun on my skin, the taste of an amazing cocktail great sunsets,… it all comes back when I close my eyes. What an amazing vacation! I can say that as well personally as professionally I have stayed in many hotels. But this one …. Oh my God! A new love is born. After being a loyal Palladium/Royal Suites Riviera Maya guest (6 times), and a great disillusion in the Royal Suites in Punta de Mita the week prior to coming to Grand Velas, I have found a new love! Many (good and even great) reviews have been written about the Grand Velas, so I will try to highlight some things you may not have read in most of the reviews. It all starts with ….. people! When we arrived, immediately a bell boy opened the door of our cab. This is indeed the least you expect when you book in this kind of hotel. We were asked to take place in the nice sofas where someone would come to check us in (no need to go to the check-in desk). We were brought a welcome drink in the meantime. Check-in went very smoothly and we even got a welcome massage (shoulders and neck) from 2 ladies of the Spa. So far, everything you would expect from this type of hotel. But then comes the bell boy, a young guy of about 22 years old. He would show us our room and bring the luggage a couple of minutes later. On our way to our room he stops and asks us if we want to go directly to our room or if we want to take a look at the hotel and its facilities first. So far quite normal, but what impressed me greatly that he made a tour with us throughout the hotel, the Spa, the à la carte restaurants, buffet, tennis court, …. With a lot of information. He was really proud of ‘his’ hotel! And this is something we noticed throughout the 11 days we were there: all staff is very well trained and the management really has the confidence in all its staff, from bottom to top, to take care of the guests. I do not know how many companies would have the confidence in and would empower an ‘ordinary’ (absolutely no offence) employee to guide visitors around. I have hardly seen in any of the hotels or resorts that we have been that staff is trained with only one purpose: you put our guests – each individually - at the center of everything you do! It is by the training of these people, by empowering and trusting them, that they reach this kind of service level. A service that makes the difference. A huge difference! Every single staff is so proud to be part of this hotel. Great management! Our room: We had a great room and an even greater view. Our only concern was the rather small closet (3 adults – on the road for 31 days, we had quite some clothes). So we asked if it there was an alternative and the next morning, we had a rack and extra clothes hangers in our room! Maybe next time we will ask a room in the ‘middle’ of the hotel so that we can enjoy the sunset from our terrace. But is not, absolutely no remarks on the room: great beds, great terrace, great bathroom with jacuzzi and shower,… One small issue though, my daughter’s headphones (apple ear-ins) got lost. Though she never took them out of the room, one day they were ‘gone’. A complaint was filed and an investigation conducted but they were not found. The pool. What an amazing pool! 3 pools in fact – each with a different temperature. And another ‘pool’ with jacuzzi’s (a small adults only part). More than enough sunbeds. And a great rule … you cannot reserve sunbeds.

Es buen hotel Buena actitud del personal Alberca hermosa Jacuzzi excelente Solo...... Los restaurantes no buenos Y la comida no buena

I learned booking through expedia that you have your own support staff that you can text for questions and service using the WhatsApp at this hotel. Alex was very helpful

Love at first sight The sound of the waves, the smell of the sea, the warm sun on my skin, the taste of an amazing cocktail great sunsets,… it all comes back when I close my eyes. What an amazing vacation! I can say that as well personally as professionally I have stayed in many hotels. But this one …. Oh my God! A new love is born. After being a loyal Palladium/Royal Suites Riviera Maya guest (6 times), and a great disillusion in the Royal Suites in Punta de Mita the week prior to coming to Grand Velas, I have found a new love! Many (good and even great) reviews have been written about the Grand Velas, so I will try to highlight some things you may not have read in most of the reviews. It all starts with ….. people! When we arrived, immediately a bell boy opened the door of our cab. This is indeed the least you expect when you book in this kind of hotel. We were asked to take place in the nice sofas where someone would come to check us in (no need to go to the check-in desk). We were brought a welcome drink in the meantime. Check-in went very smoothly and we even got a welcome massage (shoulders and neck) from 2 ladies of the Spa. So far, everything you would expect from this type of hotel. But then comes the bell boy, a young guy of about 22 years old. He would show us our room and bring the luggage a couple of minutes later. On our way to our room he stops and asks us if we want to go directly to our room or if we want to take a look at the hotel and its facilities first. So far quite normal, but what impressed me greatly that he made a tour with us throughout the hotel, the Spa, the à la carte restaurants, buffet, tennis court, …. With a lot of information. He was really proud of ‘his’ hotel! And this is something we noticed throughout the 11 days we were there: all staff is very well trained and the management really has the confidence in all its staff, from bottom to top, to take care of the guests. I do not know how many companies would have the confidence in and would empower an ‘ordinary’ (absolutely no offence) employee to guide visitors around. I have hardly seen in any of the hotels or resorts that we have been that staff is trained with only one purpose: you put our guests – each individually - at the center of everything you do! It is by the training of these people, by empowering and trusting them, that they reach this kind of service level. A service that makes the difference. A huge difference! Every single staff is so proud to be part of this hotel. Great management! Our room: We had a great room and an even greater view. Our only concern was the rather small closet (3 adults – on the road for 31 days, we had quite some clothes). So we asked if it there was an alternative and the next morning, we had a rack and extra clothes hangers in our room! Maybe next time we will ask a room in the ‘middle’ of the hotel so that we can enjoy the sunset from our terrace. But is not, absolutely no remarks on the room: great beds, great terrace, great bathroom with jacuzzi and shower,… One small issue though, my daughter’s headphones (apple ear-ins) got lost. Though she never took them out of the room, one day they were ‘gone’. A complaint was filed and an investigation conducted but they were not found. The pool. What an amazing pool! 3 pools in fact – each with a different temperature. And another ‘pool’ with jacuzzi’s (a small adults only part). More than enough sunbeds. And a great rule … you cannot reserve sunbeds.

habitación muy limpia y grande ideal para familias

Fiesta Americana Riviera Nayarit was definitely underwhelming, as I had come to expect based on previous experiences with Fiesta Americana and other hotel chains. I expected to arrive in a very nice, modern, property. It was nothing like that. Elevators were old (my girlfriend actually got stuck on a trip to our room) as was the room we stayed in. It still had one of those old school air fresheners; the room was fresh but not super fresh. It had 2 ventilators, 1 was not working. The TV was not a smart TV, it was very old. Same for the jacuzzi. Also, even though restaurants and food were super, some of them were never open. In other hotels all restaurants are available so you can choose what you want to eat, here it was Mexican one night, Italian the next and so on, my girlfriend and I were never able to try Japanese as the restaurant didn't open on the 4 days we stayed. Pools were OK, bars were OK. 5/10

I learned booking through expedia that you have your own support staff that you can text for questions and service using the WhatsApp at this hotel. Alex was very helpful

Love at first sight The sound of the waves, the smell of the sea, the warm sun on my skin, the taste of an amazing cocktail great sunsets,… it all comes back when I close my eyes. What an amazing vacation! I can say that as well personally as professionally I have stayed in many hotels. But this one …. Oh my God! A new love is born. After being a loyal Palladium/Royal Suites Riviera Maya guest (6 times), and a great disillusion in the Royal Suites in Punta de Mita the week prior to coming to Grand Velas, I have found a new love! Many (good and even great) reviews have been written about the Grand Velas, so I will try to highlight some things you may not have read in most of the reviews. It all starts with ….. people! When we arrived, immediately a bell boy opened the door of our cab. This is indeed the least you expect when you book in this kind of hotel. We were asked to take place in the nice sofas where someone would come to check us in (no need to go to the check-in desk). We were brought a welcome drink in the meantime. Check-in went very smoothly and we even got a welcome massage (shoulders and neck) from 2 ladies of the Spa. So far, everything you would expect from this type of hotel. But then comes the bell boy, a young guy of about 22 years old. He would show us our room and bring the luggage a couple of minutes later. On our way to our room he stops and asks us if we want to go directly to our room or if we want to take a look at the hotel and its facilities first. So far quite normal, but what impressed me greatly that he made a tour with us throughout the hotel, the Spa, the à la carte restaurants, buffet, tennis court, …. With a lot of information. He was really proud of ‘his’ hotel! And this is something we noticed throughout the 11 days we were there: all staff is very well trained and the management really has the confidence in all its staff, from bottom to top, to take care of the guests. I do not know how many companies would have the confidence in and would empower an ‘ordinary’ (absolutely no offence) employee to guide visitors around. I have hardly seen in any of the hotels or resorts that we have been that staff is trained with only one purpose: you put our guests – each individually - at the center of everything you do! It is by the training of these people, by empowering and trusting them, that they reach this kind of service level. A service that makes the difference. A huge difference! Every single staff is so proud to be part of this hotel. Great management! Our room: We had a great room and an even greater view. Our only concern was the rather small closet (3 adults – on the road for 31 days, we had quite some clothes). So we asked if it there was an alternative and the next morning, we had a rack and extra clothes hangers in our room! Maybe next time we will ask a room in the ‘middle’ of the hotel so that we can enjoy the sunset from our terrace. But is not, absolutely no remarks on the room: great beds, great terrace, great bathroom with jacuzzi and shower,… One small issue though, my daughter’s headphones (apple ear-ins) got lost. Though she never took them out of the room, one day they were ‘gone’. A complaint was filed and an investigation conducted but they were not found. The pool. What an amazing pool! 3 pools in fact – each with a different temperature. And another ‘pool’ with jacuzzi’s (a small adults only part). More than enough sunbeds. And a great rule … you cannot reserve sunbeds.